Who sold you THAT?
This campaign tip (no. 225) was published on Tuesday, 13th August 2019
I once worked in a sales environment - for a company with excellent products which fulfilled lots of requirements very well indeed - the best product for the job. Sadly, a minority of our sales team was more interested in sales commission than best placement of the product and there were occasions when an excellent product has been sold for the wrong job.
A really good friend on the engineering / hardware team - who's job it was to trae around and fix equipment when it broke - was very "politically incorrect" as it would be known these days ... had been known to ask the customer "who sold you THAT?". Heart of gold, right to wonder, but ... oh ... dear!
Message? Take a team responsibility .... and if someone is using the wrong product, note and perhaps ask questions in th team. Don't jump to conclusions about how and why it got there, and certainly not in such a way it raises a question mark with those beyond the team making a problem for your colleagues.
Discussion via Coffee Shop forum
A really good friend on the engineering / hardware team - who's job it was to trae around and fix equipment when it broke - was very "politically incorrect" as it would be known these days ... had been known to ask the customer "who sold you THAT?". Heart of gold, right to wonder, but ... oh ... dear!
Message? Take a team responsibility .... and if someone is using the wrong product, note and perhaps ask questions in th team. Don't jump to conclusions about how and why it got there, and certainly not in such a way it raises a question mark with those beyond the team making a problem for your colleagues.
Discussion via Coffee Shop forum
