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Graham Ellis sharing years of experience as a thought on each day
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Required quality not perfact

This campaign tip (no. 24) was published on Thursday, 24th January 2019
I may be doing a dis-service to "Total Quality Management" here - 'Total quality management consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value."'

. The eight principles are:
1 Customer focus. ...
2 Leadership. ...
3 Involvement of people. ...
4 Process approach. ...
5 System approach to management. ...
6 Continuous improvement. ...
7 Factual approach to decision making. ...
8 Mutually beneficial supplier relationships.

Customer and supplier focus ... which at times means that a product that meets the recipients needs and does so well goes out the door, rather that it being help back, and extra invested in it to make it as near perfect as possible when (frankly) the odd imperfections are acceptable and the customer would far rather have the product delivered earlier rather than later, and at a sensible price.

Yes - there IS a deliberate spelling mistake in the title of today's tip. There may be one or two other errors too, but I'm sure you get the message, and my spell checker was helped me sort out the grossest flaws.

Illustrations - two trains call at Clifton Down. The one on the left has a fault with its coupling and can't be connected to another train (that's the cross in the window) and the one on the right is a prototype class 150 and not a production unit that's running rather beyond the date the original builder would have envisaged. However, these two slightly imperfect trains are providing pretty much exactly what the customer is seeking, which is travel to, from and though Clifton Down, and the customer really wouldn't have wanted the trains to be cancelled due to their imperfections.
Discussion via Coffee Shop forum

Contact details

These pages are written by Graham Ellis of Melksham, Wiltshire. Overlapping a life in IT and IT training, with running a hotel and campaigning for improved public transport, Graham has never been quiet - though he's starting to wind down gently now. He no longer takes overnight guests and has stepped doen from the "Community Rail Officer" role which he accidentally aquired. So he now has more time to write pages such as these and to travel in the UK. He'll be delighted to speak with your group or take a look through your case or camapaign, but be alerted that his time is not limitless even now, and he still has to keep the wolf from the door.

Postal: 48, Spa Road, Melksham, Wiltshire, SN12 7NY
Phonal: 01225 708225
Emailal: graham -at- wellho.net
Or reach me on the Coffee Shop Forum (User Grahame) facilities


What a difference a campaign makes!

It probably wouldn't have happened without a strong community campaign with which I have been involved. Most days through 2019 I'll be sharing a thought, an idea, a way of working or an experience. Come back here for the links. Discussions via the Coffee Shop Forum - Graham Ellis, 31st December 2018


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done