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Title: GWR Booking Engine 05/06 March Post by: WSW Frome on March 06, 2018, 10:48:01 Has the wrong kind of snow entered the booking system??
Yesterday I started to book a simple advance ticket for 17 April. The following has happened so far and many things continue today: 1. On several versions of the "home page" railcard entries are not accepted. 2. Postcode/address not recognised. 3. Payment not accepted using a variety of cards. 4. No click through from National Rail. 5. Similar problems on the mobile version. 6. E-mail address entries not easily entered, for delivery or Nectar Points. I have not yet succeeded and I was going to book First Class but today the price has increased, so it will not happen. Any thoughts/comments from anyone? Title: Re: GWR Booking Engine 05/06 March Post by: ChrisB on March 06, 2018, 12:06:45 You don't state which website(s) you were trying to use....
Title: Re: GWR Booking Engine 05/06 March Post by: WSW Frome on March 07, 2018, 10:27:25 Thought it was clear from the title but it was the main GWR site. This site has several "home pages" where the booking process may be started.
Title: Re: GWR Booking Engine 05/06 March Post by: ChrisB on March 07, 2018, 11:08:24 No problem encountered on the mobile app this morning/last night. With railcard. Are you still getting this problem?
Bear in mind something mentioned elsewhere in that the period for buying advances has been affected by NRs inability to produce timetables 12 weeks ahead - it may be that advances aren't available until 4-6 weeks ahead on certain routes. Title: Re: GWR Booking Engine 05/06 March Post by: Phil on March 07, 2018, 17:54:08 I'm trying to book a ticket on April 21st on the GWR website and it's not giving me any opportunity to enter a disabled railcard - I get offered the option of a 16-25 Railcard or a 26-30 Railcard, and that's all. Interesting, as I wasn't sure if the 26-30 Railcards were generally available. I can only assume GWR are actively discouraging people aged over 31 and /or disabled from travelling on a Saturday.
(http://www.terrascope.co.uk/images/GWR0703.png) Title: Re: GWR Booking Engine 05/06 March Post by: ChrisB on March 08, 2018, 10:37:32 Not having that problem in Chrome - what browser are you using, and which operating system?
Title: Re: GWR Booking Engine 05/06 March Post by: Phil on March 08, 2018, 21:08:23 Not having that problem in Chrome - what browser are you using, and which operating system? It's resolved itself when I looked today; thanks for the helpful response though ChrisB. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |