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Title: Railvoice Post by: Lee on February 02, 2007, 15:26:48 Your opportunity to send a complaint about your railway journey (link below.)
http://www.railvoice.co.uk/ Title: Re: Railvoice Post by: grahame on February 04, 2007, 08:47:42 Thanks, Lee .... I note that compaints entered on that site ARE forwarded to the relevant train companies.
In terms of letting people know when you feel something's gone wrong, we have ... * Groups such as ours, Railvoice and others who can pass things on * Customer services at the individual train companies * Directors and managers directly at the train companies * Directors of the train operating company's parent organsation * Department for Transport (I feel a who's who coming up!) * Office of the Rail Regulator * Passenger Focus * The railway, local and natonal press * Your MP. Each tends to have its own specifics in terms of what effect it can have, whether you're looking to sort out an individual case, how much clout you have. It's probably a very good thing that there's no single place for these inputs, but - my goodness - which to use in which case? This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |