Great Western Coffee Shop

All across the Great Western territory => Fare's Fair => Topic started by: John R on January 20, 2008, 17:04:46



Title: FGW to Refund Annual Season Ticket Holders
Post by: John R on January 20, 2008, 17:04:46
There's a comment in today's Sunday Times that FGW are being forced to refund money to annual season ticket holders because of an error in its systems. That's all they say. Anyone know any more about this? I imagine it might be because the online system doesn't make allowance for discounts, but that's the only thing I can think of.


Title: Re: FGW to Refund Annual Season Ticket Holders
Post by: Timmer on January 20, 2008, 17:22:34
Heres a link to the page where the brief article appears that John is referring to:

http://www.timesonline.co.uk/tol/news/uk/article3217541.ece


Title: Re: FGW to Refund Annual Season Ticket Holders
Post by: Lee on January 22, 2008, 10:46:51
Further article link.
http://www.rmtbristol.org.uk/2008/01/firstgroups_great_western_fran.html#more


Title: Re: FGW to Refund Annual Season Ticket Holders
Post by: gpn01 on January 22, 2008, 13:32:51
Heres a link to the page where the brief article appears that John is referring to:

http://www.timesonline.co.uk/tol/news/uk/article3217541.ece

BBC reporting that it's in recognition of poor service.....
http://news.bbc.co.uk/1/hi/england/7202336.stm


Title: Re: FGW to Refund Annual Season Ticket Holders
Post by: Timmer on January 22, 2008, 13:50:43
BBC reporting that it's in recognition of poor service.....
http://news.bbc.co.uk/1/hi/england/7202336.stm
Quite a gesture by FGW but will it be enough to stop next weeks MTLS 'fare strike' in it's tracks?


Title: Re: FGW to Refund Annual Season Ticket Holders
Post by: Tim on January 22, 2008, 14:16:59
I hope so.  Looks like MTLS have achieved something.  Well done to them and well done to FGW. 


Title: Re: FGW to Refund Annual Season Ticket Holders
Post by: Timmer on January 23, 2008, 07:26:32
There's a comment in today's Sunday Times that FGW are being forced to refund money to annual season ticket holders because of an error in its systems. That's all they say. Anyone know any more about this? I imagine it might be because the online system doesn't make allowance for discounts, but that's the only thing I can think of.
FGW have responded to this issue:

http://www.firstgreatwestern.co.uk/Content.aspx?id=2150



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