Great Western Coffee Shop

The customer facing train crew on my local line are really really good ... and I don't think we say "thank you" enough.   A friendly attitude and excellent customer service makes so much difference, especially to those who aren't regulars and need that extra bit of help.


Darned good question ... posting in public to seek your thoughts but also to get those THANY YOU words out ... and to add my own.

A huge "Thank You" to our operational team who help to make our journeys happier experiences.  It's hard to quantify happiness, but I'm sure my contact above will be making more journeys based on his experiences during his experiments, and I know of other cases too where our train is selected as the means of travel based on it being a happy way to travel.

And I'd like to say thank you to the TM on my way back from London for his amusing announcements that had everyone smiling. As an example  "Please mind the extra large gap here at Bristol Temple Meads when you alight, which has been known to swallow people whole....", and earlier at Swindon,  "Change here for Bristol Parkway, Newport, Cardiff Central and far away places with strange sounding names...."

I alighted at Nailsea & Backwell, which apparently nestles in the rhynes of the North Somerset levels...

A colleague of mine was pleased to receive a letter of thanks from Mark Hopwood this week.
It came about as he had a passenger taken ill on board and some other passengers had written in
to say what a good job he had done etc., For him it made all the difference to get this, it was written
all over his face and probably will impact on him for a while.

Customer Services wiil have a log for these, and I'm sure get passed onto their Managers.