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Title: worth claiming v the hassle Post by: johngreg on September 12, 2016, 22:38:05 Was coming back from Salisbury to sunningdale on Sunday via Basingstoke and reading.
Unfortunately the cross country 11.47 from Basingstoke to reading took 1 hour 20 mins approx rather than the 15-20 minster if should have. Cross country train manager said it was a point failure outside reading. Can I claim any ticket money back? Given that my entire journey used 3 different TOCS, is it worth it? Title: Re: worth claiming v the hassle Post by: LiskeardRich on September 12, 2016, 22:47:04 Cross country are one of the easier to claim through. Fill in their online form, it will send you a case reference, email a photo of your tickets with the case reference as a subject. They will send you some RTVs. Crosscountry leg that was delayed so them to claim through, they also have delay repay in place, GWR for example doesn't, making a XC claim simpler to get through.
Title: Re: worth claiming v the hassle Post by: Tim on September 13, 2016, 11:43:50 IMHO it is always worth it for the principle of the matter if not any other reason.
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