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Paralympian tells of train toilet 'humiliation'

A Paralympian says she ended up wetting herself on a rail journey because the disabled toilet was out of order.

Anne Wafula-Strike, of Harlow, told how the disabled loo on a three-hour CrossCountry service from Nuneaton to Stansted last month was out of action.

She said train staff knew of her plight but by the time they reached a station with a disabled toilet it was too late.

CrossCountry said the train involved was only in use because cow strikes had left two other trains out of action.

The 47-year-old Kenyan-born wheelchair racer is a board member of UK Athletics and has an MBE for services to disability sport.

On the day of the incident - 8 December - she was returning home from a "very positive UK Athletics board meeting".

"They put me on the train and there was a wheelchair assistant there with a ramp," said Mrs Wafula-Strike, who said she was not warned in advance the train's disabled toilet was out of order.

"After half an hour I felt I needed to use the rest room and to my amazement the toilet was boarded up with a sign saying it was out of order. I waited for the ticket master to come and she was very sympathetic and said she would get me off at the next stop so I could use the toilet there and then they would put me back on. But at that particular station there was nobody on the platform to help me. The next possible platform was Peterborough. Between me asking for help and getting to Peterborough I just had to do it, I ended up wetting myself. My dignity was taken away, I was humiliated."

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Mrs Wafula-Strike is to be offered complimentary travel tickets

Her MP, the Conservative Robert Halfon, wrote to CrossCountry saying Mrs Wafula-Strike's experience was a "totally unacceptable set of events for the 21st Century".

In his response, the managing director of CrossCountry Andy Cooper said Mrs Wafula-Strike's train had a door defect which had been due to be fixed. "We would not normally have pressed the train into service but in recent months two of our fleet of Class 170 trains have hit cows which had managed to stray on to the line," Mr Cooper said. "Both trains were so badly damaged that they have required major repairs and been out of service."

He said Mrs Wafula-Strike would be offered complimentary first class travel tickets by way of an apology.

I wasn't aware that bovines had organised themselves. What action had Ermintrude and her cowleagues taken that disrupted trains?

There is capability of putting a suitable message about (disabled) toilet availability on the scrolling CIS. I wonder whether it was there, and/or she missed seeing it.

You need to travel about more then because the scrolling CIS definitely can. I've seen XC trains listed - which way round, no catering, etc etc

You need to travel about more then because the scrolling CIS definitely can. I've seen XC trains listed - which way round, no catering, etc etc

I've seen a scrolling message at Bath about "disabled toilet missing" for an HST.  It was at least a couple of years ago

Paralympian Anne Wafula-Strike wins train toilet payout

A Paralympian has been compensated after wetting herself on a train when the disabled toilet was not working.

Anne Wafula-Strike, 48, was on a three-hour CrossCountry train from Nuneaton to Stansted in December with an out-of-order accessible loo.

The wheelchair racer, from Harlow, said train staff knew she needed to use the toilet but when they reached a station it was too late.

CrossCountry has apologised and made a confidential payment.

A CrossCountry spokesman said since what happened on 8 December, a "thorough review" had been undertaken.

He added: "While we have apologised for the events that day, a lot of good has also resulted from this, with the whole rail industry looking at ways to make Britain's railways a more accessible environment, alongside the Department for Transport's ongoing consultation on an Accessibility Action Plan."

The deadline for the Accessibility Action Plan's consultation ends on Wednesday.

Kenya-born Mrs Wafula-Strike, who is a board member of UK Athletics and has an MBE for services to disability sport, has said disabled travellers need the "support of the Government to hold transport companies to account".

Mrs Wafula-Strike had been returning from a UK Athletics board meeting when she needed to use the toilet and asked the ticket master if they could let her off at the next stop after seeing the out-of-order sign.

However, Mrs Wafula-Strike said there was nobody to help her at that station and on the way to the following station she "ended up wetting" herself, which was "humiliating".

I've seen screen messages about lack of disabled spaces and toilets at GWR stations. These messages are often backed up by the public address system.