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All across the Great Western territory => Fare's Fair => Topic started by: grahame on March 25, 2017, 10:01:02



Title: Acceptance of new pound coins in ticket machines
Post by: grahame on March 25, 2017, 10:01:02
The Daily Telegraph (http://www.telegraph.co.uk/news/2017/03/24/millions-face-rail-chaos-half-operators-say-ticket-machines/?WT.mc_id=tmgliveapp_androidshare_AnkkkdwlxtDG) is reporting "Millions of rail passengers face chaos when buying tickets from train stations from Tuesday, as more than half of operators will not have modernized all their ticket machines to accept the new £1 coins.".   It goes on to report TOC by TOC ...

Quote
South West Trains and Great Western Railway

"... working to ensure all ticket vending machines across our estate will be able to accept the new £1 before the present coin ceases to be legal tender."

Sounds positive but - think about it. The old coin will be acceptable for quite a while, won't it? Shouldn't the machines be accepting the new coins from when they become legal tender, rather than from when the old ones cease to be legal tender?



Title: Re: Acceptance of new pound coins in ticket machines
Post by: LiskeardRich on March 25, 2017, 10:15:17
Many machines don't even accept the new fiver yet. I guess you have no opportunity to purchase before travel if they can't be bothered to update machines.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: ChrisB on March 25, 2017, 11:06:19
Correct. Also, only 6 months left on valudity for old coin, so do you change again in October to prevent use of old coin?

I think we need to agree a tad of slack is needed as ling as changeover is during the next 6 months. You will be lucky to get the new coin in first week or so anyway as it'll take a few weeks for the new coin to exceed the old one in circulation


Title: Re: Acceptance of new pound coins in ticket machines
Post by: grahame on March 25, 2017, 11:19:13
Correct. Also, only 6 months left on valudity for old coin, so do you change again in October to prevent use of old coin?

I think we need to agree a tad of slack is needed as ling as changeover is during the next 6 months. You will be lucky to get the new coin in first week or so anyway as it'll take a few weeks for the new coin to exceed the old one in circulation

It sounds like you're suggesting a single changeover to the machines at the point where the new coin numbers outweigh the old for the OPERATIONAL CONVENIENCE of the TOCs, as our friends in south Hampshire might write.  :D

TransWilts advise (via Facebook, with a link to The Telegraph article) reads:

Quote
TransWilts ticket machine at Melksham is credit / debit card only ... Swindon, Chippenham, Trowbridge and Westbury have staffed ticket offices. So users of the Swindon to Westbury service are not likely to be amongst the "millions" facing "chaos". If you're unable to buy your ticket before boarding because the station facilities aren't available to take your payment, please buy your ticket from the train manager / conductor.

TransWilts trains run 9 times a day Monday to Friday between Swindon and Westbury - slightly less at the weekend. Off peak day return on direct trains - £7.40; £10.30 at peak (that's the earlier trains on Monday to Friday) all the way from Swindon to Westbury. Who said trains were expensive??


Title: Re: Acceptance of new pound coins in ticket machines
Post by: old original on March 25, 2017, 11:31:08
All the machines in Cornwall have been updated for the new £1 coin and £5 note as of last week.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: didcotdean on March 25, 2017, 11:39:17
There have been notices on some of the machines for months for non accessibility of the new £5 note - but also of the £10 note, not issued until June.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: ChrisB on March 25, 2017, 14:35:18
Good point.

Grahame - are you seriously suggesting that they change the machines every time a coin or note either comes into use or no longer is legal tender?

In this case, that'll be 6 changes (& a further two when the current £20 is replaced) in about 2 years. Sensible use of our fares money?


Title: Re: Acceptance of new pound coins in ticket machines
Post by: grahame on March 25, 2017, 15:09:17
Good point.

Grahame - are you seriously suggesting that they change the machines every time a coin or note either comes into use or no longer is legal tender?

In this case, that'll be 6 changes (& a further two when the current £20 is replaced) in about 2 years. Sensible use of our fares money?

The Daily Telegraph in the original article states "Millions face rail chaos" and states that 11 out of 18 train operators haven't updated their machines.  So clearly there's a diversity of view as to what should be done, and a view expressed by the Telegraph - not normally a paper for making mountains out of mole hills - that many will be effected.   So I asked the question.

As the ticket machines at Melksham and Trowbridge don't take cash at all, and Chippenham, Swindon and Westbury are all staffed ticket offices at the times that people typically buy tickets, I have little local concern.  From TransWilts Facebook page:

Quote
TransWilts ticket machine at Melksham is credit / debit card only ... Swindon, Chippenham, Trowbridge and Westbury have staffed ticket offices. So users of the Swindon to Westbury service are not likely to be amongst the "millions" facing "chaos". If you're unable to buy your ticket before boarding because the station facilities aren't available to take your payment, please buy your ticket from the train ,manager / conductor.

TransWilts trains run 9 times a day Monday to Friday between Swindon and Westbury - slightly less at the weekend. Off peak day return on direct trains - £7.40; £10.30 at peak (that's the earlier. trains on Monday to Friday) all the ay from Swindon to Westbury. Who said trains were expensive??

I don't know what it would cost to make a change.  Some things turn out to be quick, cheap, easy where others which feel like they should be quick cheap and easy (such as selling super off peak tickets from a TVM's front screen on days that super off peak is valid on every train) seem to be almost impossible.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: JayMac on March 25, 2017, 15:11:16
Good point.

Grahame - are you seriously suggesting that they change the machines every time a coin or note either comes into use or no longer is legal tender?

I'll answer that if I may.

Yes.

The TOCs should ensure all their TVMs are able to accept coins and notes from the first day they are introduced. Cost, or impact on 'our fares money'* should not be an excuse to drag heels. These are costs to business that TOCs have plenty of notice of. Such costs should be part of the contract the TOCs have with their TVM suppliers/maintainers.

*Are you suggesting TOCs will only change their TVMs if they can pass the cost on to the passenger? How do you suggest the TOCs spin that?


Title: Re: Acceptance of new pound coins in ticket machines
Post by: John R on March 25, 2017, 16:13:43

Such costs should be part of the contract the TOCs have with their TVM suppliers/maintainers.


That's a very good point.  After all a TVM is not fit for purpose if it can't accept legal tender (ignoring those for which cash has been deliberately disabled).

The whole ticket purchasing process is way behind the times.  Just one example, think how much time would be saved by on train ticket sales if contactless was available, benefitting both the TOC and passengers. (Ignoring those who would prefer the TM doesn't get to them.)


Title: Re: Acceptance of new pound coins in ticket machines
Post by: ChrisB on March 25, 2017, 16:30:39
Max take on contactless is £30


Title: Re: Acceptance of new pound coins in ticket machines
Post by: bobm on March 25, 2017, 20:48:40
I have a machine for counting coins.

I sent it away on Tuesday to get modified for the new £1 coin.  Parcelforce took 24 hours longer than they should to deliver it to the manufacturers but when they did receive it they had it back in the post within three hours and I got it back on Friday.   The machine will now count the full range of coins including old and new £1.

Cost me £30.

Now if I can do it.....


Title: Re: Acceptance of new pound coins in ticket machines
Post by: LiskeardRich on March 25, 2017, 20:53:13
Must remember to check the kids money boxes as well!


Title: Re: Acceptance of new pound coins in ticket machines
Post by: bobm on March 25, 2017, 20:55:50
Depending how wealthy they are - look for the old fivers - they cease to be legal tender in May.   ;D


Title: Re: Acceptance of new pound coins in ticket machines
Post by: grahame on March 25, 2017, 21:18:15
Cost me £30.

Now if I can do it.....

Anything with "railway" has an extra zero on the end ...


Title: Re: Acceptance of new pound coins in ticket machines
Post by: bobm on March 25, 2017, 21:28:23
Ah yes.  Should have remembered that.  ;)


Title: Re: Acceptance of new pound coins in ticket machines
Post by: John R on March 25, 2017, 22:05:46
Max take on contactless is £30

That's not an issue, as a lot of local peak journeys are well below that figure, so would speed up the majority of transactions.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: Surrey 455 on March 26, 2017, 02:17:31
Max take on contactless is £30

That's not an issue, as a lot of local peak journeys are well below that figure, so would speed up the majority of transactions.

I would say the vast majority of commuter journeys will be less than £30. Any above that can be easily be done by chip and pin taking 30 seconds or less maybe.

I remember reading last year that SWT were introducing contactless to their ticket machines. Haven't seen it yet.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: ellendune on March 26, 2017, 08:28:10
Swindon to Didcot Return - two adjacent stations does not come in under £30 even when you buy two singles!

 


Title: Re: Acceptance of new pound coins in ticket machines
Post by: ChrisB on March 26, 2017, 09:44:47
And then double it as it will need to refuse the old coin in October....


Title: Re: Acceptance of new pound coins in ticket machines
Post by: John R on March 26, 2017, 11:25:40
Swindon to Didcot Return - two adjacent stations does not come in under £30 even when you buy two singles!

 
Yet those stations are both manned, so the issue doesn't arise.  I was thinking of those stations in the Bristol area where a lot of tickets are still bought on the train (e.g. Severn Beach branch), and there is often a problem in getting to everyone at peak times.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: ChrisB on March 26, 2017, 12:19:03
I'm not sure the current equipment is even 'online' are they? Hence refusing Maestro & Visa Connect(is that its name?) where balance checking is needed in real time?


Title: Re: Acceptance of new pound coins in ticket machines
Post by: JayMac on March 26, 2017, 13:24:30
However, contactless payments can be processed offline. Just as chip & pin currently is with Avantix and its successors.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: ChrisB on March 26, 2017, 15:03:02
I didn't know that, thanks.

However, as chip & pin can process all amounts, why the need for contactless? Coping with a very busy train would only save less tyhan a minute per transaction. And there aren't that many trains to make it worthwhile


Title: Re: Acceptance of new pound coins in ticket machines
Post by: simonw on March 26, 2017, 16:02:01
Surely all machines are fully computer controlled and it is just a software update needed to accept old/new pound coins?

If so, why can this not be done quickly?


Title: Re: Acceptance of new pound coins in ticket machines
Post by: TaplowGreen on March 26, 2017, 16:31:52
Surely all machines are fully computer controlled and it is just a software update needed to accept old/new pound coins?

If so, why can this not be done quickly?


.......remember, this is the railways that we're talking about! "Quickly" is a strictly relative concept!  ::)


Title: Re: Acceptance of new pound coins in ticket machines
Post by: ChrisB on March 26, 2017, 16:34:08
coin acceptance is mechanical - how could it be software? You are physically putting coins in a physical slot.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: stuving on March 26, 2017, 17:05:18
coin acceptance is mechanical - how could it be software? You are physically putting coins in a physical slot.

I wondered how long this thread would run before anyone considered how the machines work!

I don't think anything, other than the basic stuff like shopping trolleys and parking meters, has used mechanical gauging for many years. Certainly the latest ones rely on optical, magnetic, and electromagnetic sensors. There's an example here (http://www.coinsolutions.co.uk/acceptor.asp). That refers to  3 inductive sensors, 1 optical sensor and 1 magnetic sensor, measuring 10 different parameters regarding frequency, dimensions and phase.

That's why coins have, for ages, been made with carefully chosen alloys, to vary those properties. More recently we have coins made of more than one alloy in different parts, for the same reason. This new pound coin has some fancy internal feature that the Royal Mint are being coy about, presumably in the internal arrangement of the two (or more) alloys.

So all of that is in principle a "software only" change. However, I suspect that something new (like this £1) might need a redesigned sensor. Of course not every machine has to sense every detectable feature, but TVMs are at the high-value end of slot machines.

Coin recognition can be done as they fall into a bin. On the other hand, coin handling, and change dispensing, I suspect do need mechanical handling designed for the coin sizes. But I don't know whether TVMs need to recycle change, or can rely on just what's manually put in - that would be simpler.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: John R on March 26, 2017, 17:42:01
I didn't know that, thanks.

However, as chip & pin can process all amounts, why the need for contactless? Coping with a very busy train would only save less tyhan a minute per transaction. And there aren't that many trains to make it worthwhile

If you can reduce the time from, say, 2 minutes to 1 minute, then you double the throughput. On the Severn Beach line that would make a big difference.  I'd suggest contactless is faster than cash too, seeing how long it inevitably seems to take to rummage for change.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: stuving on March 26, 2017, 18:13:20
Here's a couple of quotes from the (not very up-to-date) news on that Coin Solutions site. They do repairs and maintenance for a range suppliers in addition to the ones they sell:

Quote
The majority of old £1 coins will be removed from mass circulation quite quickly.

The significant changes between the old and new £1 coin (which incorporates many new security features) mean all Coin payment systems will require either recalibration or possibly replacement dependent on the age of product. Coin Solutions has worked closely with many manufactures and has also tested the Sample £1 coins and the Production coins at the Royal Mint to ensure all our upgrades are going to work correctly on 1st March 2017.

Most current generation systems will be upgradable in the field with hand held programmers that Coin Solutions can supply (and credits if required)

Older equipment may require returning to us for recalibration , some products will become obsolete or more cost effective to replace. Whatever your market and payment equipment Coin Solutions are there to help provide a smooth transition from old to new £1 acceptance.
Quote
We have New £5 upgrade solutions available now and others to be released over the summer to facilitate the smooth changeover from paper to polymer note acceptance. Many current models are field upgradable with hand help programming devices or SIM replacement. Older models may require returning to Coin Solutions or no longer be supported for the Polymer note security features.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: ChrisB on March 26, 2017, 18:28:59
I suspect many if not the majority of TVMs are in the 'old' variety


Title: Re: Acceptance of new pound coins in ticket machines
Post by: Bmblbzzz on March 26, 2017, 22:15:26
Where are these TVMs that accept cash of any variety?  ???


Title: Re: Acceptance of new pound coins in ticket machines
Post by: TonyK on March 26, 2017, 22:18:40
I haven't put a coin in a TVM since - nope, can't remember. For a start, you don't get cashback using the old fashioned "hand money". Then you have to have the right stuff in your pocket, not falling down your trouser leg because of the hole all that metal has worn in your trouser pockets.

That said, I shall be off down Sainsbury with all my old pound coins very soon. The last I did that, half of them didn't work in the machine first time, and a couple wouldn't work at all. There are many duds in circulation, hence the change.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: grahame on April 24, 2017, 10:58:52
From the GWR website

Quote
New £5 and £10 notes and £1 coins

As we are sure you will know already, the Bank of England have recently introduced new £5 polymer notes, and new £1 coins and £10 polymer notes will also be released in March and September.

All of our ticket machines should be able to accept these by October 2017. But, in the meantime, please continue to use the older notes and coins if you have them. You can also buy tickets through our website, mobile app or any staffed ticket office.

We apologise for any inconvenience this may cause.

Question just asked of me:   As it says "All of our ticket machines should be able to accept these by October 2017" does that means that machines like the one at Melksham, which at present only accepts debit and credit cards, will be accepting cash in the form of new style notes and pound coins by October?   I suspect not ... but it kinda says cash accepted by all TVMs henceforth.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: John R on April 24, 2017, 11:10:30
The old £5 ceases to be legal tender after the 5th May, although retailers can accept it at their discretion. Might be a good way to get rid of any found lying around after that date.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: ChrisB on April 24, 2017, 11:14:48
No, I suspect it should read that the machines that currently accept notes & cash will all be converted by October.....and don't expect any of them before the £10 polymer comes in either....and once c onverted, you'll need to use the £10 polymer only, even though the £10 paper note will still have a few months validity left then.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: LiskeardRich on April 24, 2017, 12:45:59
The car parking machines at liskeard are accepting the new coins. So they've been done by whoever is responsible


Title: Re: Acceptance of new pound coins in ticket machines
Post by: ChrisB on April 24, 2017, 13:26:10
APCOA?


Title: Re: Acceptance of new pound coins in ticket machines
Post by: PhilWakely on April 24, 2017, 13:39:03
The car parking machines at liskeard are accepting the new coins. So they've been done by whoever is responsible

I've been told that it is only a software update for the new £1 coin, although I hesitate to believe that comment.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: LiskeardRich on April 24, 2017, 17:07:34
The car parking machines at liskeard are accepting the new coins. So they've been done by whoever is responsible

I've been told that it is only a software update for the new £1 coin, although I hesitate to believe that comment.

They sort by size and weight for coins. It depends whether it works mechanically or electronically. If the latter then yes it will be a software update. If the earlier the coin sorter will need a physical upgrade.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: chrisr_75 on April 24, 2017, 23:39:56
I used a privately operated car park machine over the weekend with a mixture of old and new pound coins, so it can be done!


Title: Re: Acceptance of new pound coins in ticket machines
Post by: Chris from Nailsea on April 25, 2017, 00:23:22
Two weeks ago, I tried to use several of the new one pound coins in a public car park ticket vending machine in the centre of Exeter.

It spat all of them out - but then accepted, without question, every one of the old style coins - including a couple which I thought looked a bit dodgy.  ::)



Title: Re: Acceptance of new pound coins in ticket machines
Post by: Chris from Nailsea on May 03, 2017, 16:19:59
An interesting development, from the BBC (http://www.bbc.co.uk/news/business-39790777):

Quote
Royal Mint admits faulty £1 coins are in circulation

Some new £1 coins - introduced into circulation last month as the "most secure coin in the world" - may be defective, the Royal Mint has admitted.

It said that a "small number of coins" were affected when they were struck at a rapid rate during production.

The Royal Mint is striking 1.5 billion new 12-sided £1 coins, introduced to help crack down on counterfeiting.

Out of shape versions of the coin, considered collectors' items, are appearing on internet auction sites.

The Sun newspaper has spoken to a number of people reporting warped coins, although doubts have been raised about the cause of reported highly-damaged coins.

A spokeswoman for the Royal Mint, which produces three million new £1 coins a day at its headquarters in Llantrisant, South Wales, said: "The Royal Mint produces around five billion coins each year, and will be striking 1.5 billion new £1 coins in total. As you would expect, we have tight quality controls in place, however variances will always occur in a small number of coins, particularly in the striking process, due to the high volumes and speed of production."

The Mint has claimed the new £1 is the "most secure coin in the world", replacing the previous £1 coin, of which about one in 40 are thought to be fake.

Philip Munsell, director of Coin News magazine, told the BBC that only a tiny minority of these new coins would be affected, but that fact made them highly collectable. "The thing about the Royal Mint is that they are very, very good with their quality control, so therefore if you have something that has passed through without being quality checked then it is likely to be collectable, it is likely to therefore be worth more than one pound," he said.

He said that if the middle of the two-piece £1 coin was missing, it would not get through the quality checks.

The new coin has a string of anti-counterfeiting details, including material inside the coin itself which can be detected when electronically scanned by coin-counting or payment machines.

Other security measures include an image that works like a hologram, and micro-sized lettering inside both rims.

However, it is not the first currency launch to have hit problems in recent months.

Vegans and some religious groups have voiced concerns about the new polymer £5 note introduced in September last year, as it contains a small amount of tallow, which is derived from meat products.

Meanwhile, the old £1 coin remains as legal tender until 15 October this year, after which shops are under no obligation to accept it.

The new £1 coin: Vital statistics

Thickness: 2.8mm - thinner than old coin

Weight: 8.75g - lighter than old coin

Diameter: 23.43mm - larger than old coin

Number to enter circulation: 1.5 billion - about 23 per person. Old £1 coins will be melted down to make new ones

Outer ring: gold-coloured, made from nickel-brass

Inner ring: silver-coloured, made from nickel-plated alloy




Title: Re: Acceptance of new pound coins in ticket machines
Post by: LiskeardRich on May 03, 2017, 18:00:01
The car parking machines at liskeard are accepting the new coins. So they've been done by whoever is responsible
Interestingly the car park at Bodmin parkway doesn't accept them. I also noticed Bodmin parkway car park now has signs saying "reverse parking only"


Title: Re: Acceptance of new pound coins in ticket machines
Post by: stuving on September 29, 2017, 19:46:07
Today I approached one of the TVMs at Wokingham (noting that it's been mended), intending to get rid of two old pound coins (given to me a few days ago in Waitrose, no doubt inadvertently). It wouldn't take either of them, so presumably it will now only accept new ones. I don't think that was true previously, after the new ones were make acceptable.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: ChrisB on September 29, 2017, 19:53:39
Old £ coins are still valid for at least a fortnight (or is it 3 weeks?) , so I doubt it was inadvertant...maybe once we're inside the last week of validity.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: stuving on September 29, 2017, 20:05:38
Old £ coins are still valid for at least a fortnight (or is it 3 weeks?) , so I doubt it was inadvertant...maybe once we're inside the last week of validity.

But the banks have been pestering shops for weeks to separate them and only return old coins to them. The physical process of transferring the whole circulating stock of pound coins back via shops to banks just can't be done in a couple of weeks. 


Title: Re: Acceptance of new pound coins in ticket machines
Post by: Bmblbzzz on September 29, 2017, 21:07:35
Bank teller told me a month or so ago they were advising businesses to take whatever sort of cash is offered them "right back to decimalisation" and it would all be accepted. I guess practice for small businesses and large corporations might be different though.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: Chris from Nailsea on September 29, 2017, 22:53:22
... intending to get rid of two old pound coins (given to me a few days ago in Waitrose, no doubt inadvertently).

I am truly shocked, but I can only offer you my sincere apologies.  :o ::) ;)



Title: Re: Acceptance of new pound coins in ticket machines
Post by: JayMac on September 29, 2017, 23:31:29
I got one in my change at Lidl this evening. Swapped it immediately. Checkout operator apologised saying he missed it - staff had been  told to retain them separately.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: rogerw on September 30, 2017, 09:27:06
Self service tills seem to be the biggest offenders. They just recycle what other customers have put in.


Title: Re: Acceptance of new pound coins in ticket machines
Post by: TonyK on September 30, 2017, 11:20:50
Self service tills seem to be the biggest offenders. They just recycle what other customers have put in.

That's where I've been putting my old ones. Seems I am not alone!


Title: Re: Acceptance of new pound coins in ticket machines
Post by: bobm on September 30, 2017, 11:25:49
I have been putting them in the saving stamp machine at Tesco.  Now have £150 towards my Christmas shop  ;D


Title: Re: Acceptance of new pound coins in ticket machines
Post by: Chris from Nailsea on September 30, 2017, 21:26:13
Simply to clarify the 'deadline', in terms of their use other than in ticket machines:

Old one pound coins are still 'legal tender' until 15 October 2017;

After that date, shops may refuse them.  However, most banks and Post Office counters will continue to accept them, so you will still be able to pay the old one pound coins into your account, for example.

And, in the interests of recycling, old one pound coins will be be melted down to make new ones.  When they've removed the metal content of the 'one in forty' or even 'one in thirty' dodgy ones, obviously.  ::)



Title: Re: Acceptance of new pound coins in ticket machines
Post by: hassaanhc on September 30, 2017, 23:25:01
Some London Underground machines have a sticker on them saying that they no longer accept the old £1 coin.



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