Great Western Coffee Shop

Journey by Journey => London to Swindon and Bristol => Topic started by: grahame on September 02, 2017, 16:23:45



Title: Chippenham Rail User Group
Post by: grahame on September 02, 2017, 16:23:45
Chippenham station is one of two (the other is Melksham) that's included with the TransWilts service designation.  And on 21st September, we're holding an open meeting to see if there's interest in forming a Chippenham Rail Users Group, Station Adoption group, or equivalent.    This is a placeholder for your diaries at the moment - I'll be moving this thread to public view midweek, once I have literature and after a letting the station team know more details too (excellent staff at Chippenham!).

Please feel free to add to this thread with issues you consider especially relevant to Chippenham - help me "seed" the meeting.   Yes, we do have some ideas of the issues that might be of interest
• Only two trains per day to Salisbury and Southampton
• Proposals for development around the station
• Installation of ticket gates
• No late evening services from Bristol, Bath or Westbury
• Peak fares to London
• Connections for journeys to Midlands and the North
• Electrification and new trains
• Pick up and bus access only available via Station Hill
• Planned 40% increase in car parking
• Low cost fares and best routes
• Leisure fares and destinations

P.S. If you wondered what happened to "our" other three stations at TransWilts, Westbury and Trowbridge stations are designated to Heart of Wessex, and Swindon's considered to big a dog for our tail to wag it.   Expect a through service to and from Salisbury and beyond to be the pre-cursor of designation for stations at Dilton Marsh, Warminster and Wilton, with 2020 vision.


Title: Re: Chippenham Rail User Group
Post by: ChrisB on September 02, 2017, 20:28:03
Late evening? How late? I use the 2230 off BRI regularly after nights out there to get back north of OXF....if its late enough for me....

Similarly, BRI is what? 20mins away by HST? Connnections there into notthbound XC services. How would you improve that?


Title: Re: Chippenham Rail User Group
Post by: grahame on September 02, 2017, 21:51:18
Late evening? How late? I use the 2230 off BRI regularly after nights out there to get back north of OXF....if its late enough for me....

Similarly, BRI is what? 20mins away by HST? Connnections there into notthbound XC services. How would you improve that?

In my summer 1990 timetable, there's a 22:35 WSM to SWI that leaves BRI at 23:25, BTH at 23:47 and CPM at 00:04, terminates 00:26 at SWI.   Friday only.   That's a similar time to the last Bristol to Bradford-on-Avon, Trowbridge, Westbury and Frome runs now - and that train is HEAVING, unlike the one an hour earlier.  So I suspect the case needs to be reconsidered.    There's an impressive online petition looking for this.

25 minutes Chippenham to Bristol, then 20 minutes connection time at Temple Meads ... so about an hour after leaving Chippenham you're still in Bristol (Parkway) and only just starting to head up north ... probably further from Birmingham as the crow flies than Chippenham is when you work it out!

Edit to add - http://www.firstgreatwestern.info/coffeeshop/index.php?topic=18512.0 - discussion on later train from Bristol


Title: Re: Chippenham Rail User Group
Post by: ChrisB on September 03, 2017, 08:38:44
Now do the same exercise via SWI, DID & OXF to pick up XC and what time to get to say BHM? Bet its slower than via BRI.


Title: Re: Chippenham Rail User Group
Post by: grahame on September 03, 2017, 17:10:18
Now do the same exercise via SWI, DID & OXF to pick up XC and what time to get to say BHM? Bet its slower than via BRI.

As far as the passenger is concerned, it doesn't matter if he does via Bristol, Didcot or Tipperary.  Chippenham to Birmingham (for The North) is about 70 miles, and he wants a decent speed for that journey - say at least 40 m.p.h. average from his train pulling out of Chippenham to his train pulling in to Birmingham - that's 1 hour 45 minutes.   Let's take a look at that 70 miles:

(http://www.wellho.net/pix/b70.jpg)

Here are some train times from places near the edge of that green circle to Birmingham (New Street) - taken for a date without engineering works.  The times are "fastest clockface" - not fastest all day, but rather fastest you'll get in a typical off peak hour.

1:03   Sheffield
1:26   Bristol
1:26   Manchester
1:27   Chepstow
1:33   Reading
1:43   Chester
1:46   Peterborough
2:15   Lincoln
2:23   Chippenham



Title: Re: Chippenham Rail User Group
Post by: ChrisB on September 03, 2017, 20:51:54
So, how do youbpropose to speed it up, getting good value, from the current rail network? Bearing in mind current service usage and using vacant paths?


Title: Re: Chippenham Rail User Group
Post by: John R on September 03, 2017, 21:00:16
Unfortunately the railway geography is always going to mean that journeys like Chippenham northwards are going to be relatively slow.

With a half hour service to BRI, and a half hourly service north from BRI, the issue you raised is the relatively long connection time of around 20 mins.  In reality, are you really going to try and rejig two major timetables, to suit the needs of CPM? And if you did, what would your optimal connection time be, that doesn't start to run the risk of a late train resulting in the connection being missed, particularly for mobility impaired customers?

Putting in the journey I get typical fastest hourly services of 2:07 southbound and 2:13 northbound after the current engineering work.  Still not great, but not quite as bleak as you paint. Also, the AA is showing a fastest route of 105 miles and 1 hr 58 mins, which is probably a better comparator than the 70 miles as the crow flies.





Title: Re: Chippenham Rail User Group
Post by: grahame on September 03, 2017, 21:24:57
So, how do youbpropose to speed it up, getting good value, from the current rail network? Bearing in mind current service usage and using vacant paths?

The list that the thread started with is concerns from passengers and potential passengers spoken to / read in the press or online / heard on the radio from Chippenham.  The answer / comment to them may well be "look - there's no lines in the right places to take you more directly any longer".     Yet I do wonder where we would be if history had been a bit different and Virgin Cross Country had established their Swindon - Stroud - Cheltenham Spa - Birmingham New Street service, or if Bristol to Oxford via Didcot West Curve still ran.


Title: Re: Chippenham Rail User Group
Post by: ChrisB on September 03, 2017, 21:28:30
There's good reason neither do. The Usergroup might consider whether there is a business case to somehow improve either route to enable a viable case, and then find the rolling stock to be able to do so.

I suspect the answer won't take many hours deliberation


Title: Re: Chippenham Rail User Group
Post by: grahame on September 03, 2017, 23:47:07
There's good reason neither do.

Hmmm ... the decisions against those services were made between 10 and 15 years ago.  I could give you a couple of other negative decisions from around that time that have been reversed since, and been successful.


Title: Re: Chippenham Rail User Group
Post by: ChrisB on September 04, 2017, 10:06:32
Stock required for XC to be able to run the first , paths required to run the second. Still both valid problems, methinks


Title: Re: Chippenham Rail User Group
Post by: John R on September 04, 2017, 10:36:48
Maybe not the second, given the many lumbering coal trains to Didcot no longer run.  And certainly would not have been if electrification to Bristol and Oxford had been completed, as 110mph emus would mean pathing  would be easy.


Title: Re: Chippenham Rail User Group
Post by: grahame on September 10, 2017, 11:54:04
Event flyer at http://atrebatia.info/chrug_launch.pdf

[quote]Chippenham Station is used by thousands of rail passengers every week - but there is not ... yet ... an established group through which passengers can talk with the train operator. TransWilts (Swindon to Westbury) is a recently designated service and Chippenham Station comes within its remit. There are user groups at most stations in Wiltshire, with the exception of Chippenham and Pewsey The purpose of holding an "inaugural meeting" in September is to see if one should be setup, if there are people to do so, and what shape it would take.

Rail user and station friends groups cover the majority of UK stations. They differ widely from group to group, but all provide a way for local rail users (and potential rail users) to get together, to talk with the train operator, and to learn more about what's going on. Many provide opportunities to get involved in volunteer activities and take a pride in their station too. They are generally regarded as positive by the train operators, who get co-ordinated inputs and suggestions they might not have thought of (after all, GWR have 210 stations to look after), and by the passengers who end up being better informed locally.

At TransWilts, most of the work is voluntary (over and above the call of paid duty!) - we're a community organisation with very close links to both the train operators and council; our suggestions have helped get improvements for local conditions, and our volunteer team has helped in many ways, including marketing and surveys - helping us keep the trial service from Chippenham to Westbury - and understand the detail of why it’s working and how it should progress in the future. That's good for users and operators alike.

Some issues that you may want to give us your views on include:
• Only two trains per day to Salisbury and Southampton
• Proposals for development around the station
• Installation of ticket gates
• No late evening services from Bristol, Bath or Westbury
• Peak fares to London
• Connections for journeys to Midlands and the North
• Electrification and new trains
• Pick up and bus access only available via Station Hill
• Planned 40% increase in car parking
• Low cost fares and best routes
• Leisure fares and destinations

Come along and see how you may be able to make a difference![/quote]


Title: Re: Chippenham Rail User Group
Post by: IndustryInsider on September 10, 2017, 12:55:25
Stock required for XC to be able to run the first , paths required to run the second. Still both valid problems, methinks

Maybe not the second, given the many lumbering coal trains to Didcot no longer run.  And certainly would not have been if electrification to Bristol and Oxford had been completed, as 110mph emus would mean pathing  would be easy.

Looking at the map Graham posted it struck me how pleasing the arc created by running a long distance regional route from Bristol via Bath to Swindon, Oxford and Milton Keynes/Bedford and (eventually) Cambridge looks.  I still think there would be great merit in East-West Rail (or XC) running that service rather than running their trains just to Didcot or Reading.  So many markets would be much better served as a result, both shorter and longer distance, and even without electrification I'm sure paths for 100mph DMUs, or even better Bi-Mode's at 125mph, could be found west of Didcot.


Title: Re: Chippenham Rail User Group
Post by: ChrisB on September 10, 2017, 20:24:30
Once EWR is open, yes, then I think a ross country service is very likely. 110mph needed dor the DID-SWI section at least.

Not sure whether EWR is still getting the wires. Even better if its still in the project as electric trains ciuld be used once GWR electrification is completed as currently projected and will allow a BRI/CDF - Milton Keynes and eventually Cambridge.

But I think patience is required for the works/lines to be completed


Title: Re: Chippenham Rail User Group
Post by: John R on September 10, 2017, 21:04:43
Sadly DfT recently stated that EWR will not be electrified. A real shame, as it must be so much cheaper to do it at outset.


Title: Re: Chippenham Rail User Group
Post by: Adelante_CCT on September 11, 2017, 05:13:31
I agree, I think it would be better for EWR to head West rather than East from Didcot, if the plan was to go further South than Oxford. Besides, Network Rail have stated a plan to have an extra hourly XC service from Basingstoke to Manchester via EW, assuming this called at Milton Keynes then that should suppress any demand for those heading to/from Reading.


Title: Re: Chippenham Rail User Group
Post by: froome on September 11, 2017, 08:05:31
I've only just seen this thread. Referring to the discussion earlier on about connections from Chippenham to Birmingham and the north, why do most of the trains from Swindon to Stroud and Gloucester appear to leave Swindon just a couple of minutes before the train from Bath Spa and Chippenham arrives in Swindon (and onto an adjacent platform)? It makes what should be a short journey from Bath or Chippenham to Stroud into a long journey because of the frustrating wait. As it happens, I had hoped to do a journey up through Birmingham from Bath tomorrow avoiding the diversion around Bristol Parkway by going via Swindon instead, but it doesn't even appear to be a permissable route, despite being the shortest (instead I will be travelling via Reading and then back through Oxford, which seems ridiculous to me).


Title: Re: Chippenham Rail User Group
Post by: grahame on September 11, 2017, 08:16:41
I've only just seen this thread. Referring to the discussion earlier on about connections from Chippenham to Birmingham and the north, why do most of the trains from Swindon to Stroud and Gloucester appear to leave Swindon just a couple of minutes before the train from Bath Spa and Chippenham arrives in Swindon (and onto an adjacent platform)? It makes what should be a short journey from Bath or Chippenham to Stroud into a long journey because of the frustrating wait. As it happens, I had hoped to do a journey up through Birmingham from Bath tomorrow avoiding the diversion around Bristol Parkway by going via Swindon instead, but it doesn't even appear to be a permissable route, despite being the shortest (instead I will be travelling via Reading and then back through Oxford, which seems ridiculous to me).

There are some weird and wonderful things on permitted routes from Chippenham, Melksham and Trowbridge to the Midlands and North.  I would need to check my facts before I post for definite, but as I recall, journeys to Cheltenham Spa have a wider range of routings allowed than journeys via Cheltenham Spa.

Much of the history of connections up the Golden Valley is a hark back to the days when the line was single from Swindon to Kemble - worth adding that to the "connections to be considered" list, I think.


Title: Re: Chippenham Rail User Group
Post by: ChrisB on September 11, 2017, 10:29:52
Besides, Network Rail have stated a plan to have an extra hourly XC service from Basingstoke to Manchester via EW, assuming this called at Milton Keynes then that should suppress any demand for those heading to/from Reading.

It wouldn't be NR, as they don't plan services, they run the infrastructure.
My understanding of this however, and it's XC suggesting it, is to run one of the two services from Reading from Oxford up the EWR to the West Coast and onto Birmingham. I would expect the service that runs direct from Leamington to Birmingham. Thus both their hourly services serve Birmingham airport.

I've only just seen this thread. Referring to the discussion earlier on about connections from Chippenham to Birmingham and the north, why do most of the trains from Swindon to Stroud and Gloucester appear to leave Swindon just a couple of minutes before the train from Bath Spa and Chippenham arrives in Swindon (and onto an adjacent platform)? It makes what should be a short journey from Bath or Chippenham to Stroud into a long journey because of the frustrating wait. As it happens, I had hoped to do a journey up through Birmingham from Bath tomorrow avoiding the diversion around Bristol Parkway by going via Swindon instead, but it doesn't even appear to be a permissable route, despite being the shortest (instead I will be travelling via Reading and then back through Oxford, which seems ridiculous to me).

How many trains pass through Swindon each hour? How do you suggest the STroud train connects with all of these trains? How do you choose which ones it will connect with? The strength of the flow will definitely be one - and I suspect those coming from PAD far exceed those from Chippenham & Bath.

I understood that the shortest journey between any two stations was *always* a permitted route. Are you sure that this is?


Title: Re: Chippenham Rail User Group
Post by: grahame on September 11, 2017, 10:50:30
I understood that the shortest journey between any two stations was *always* a permitted route. Are you sure that this is?

Only on an "any permitted" ticket.

The shortest route from Swindon to Cheltenham Spa using railway lines with regular passenger trains on them is Swindon - Kemble - Stroud - Stonehouse - Cheltenham Spa.   The problem with using that for routing is that all the trains from Stonehouse run via Gloucester where they reverse before carrying on to Cheltenham Spa.   There's a routing easement that we talked about quite recently in relation to allowing travel via Westbury rather than via the shorter Westbury avoider - perhaps there is (or should be?) similar for Gloucester?

I understand, by the way, that Trowbridge to Cheltenham Spa is slightly shorter via Bristol Temple Meads than via Swindon - shorter (even) would be via the Rhubarb loop.  As "through trains are always allowed" on any permitted, this is why Trowbridge to Cheltenham via Swindon is fine, but Trowbridge to Birmingham via Swindon and Cheltenham is not.


Title: Re: Chippenham Rail User Group
Post by: ChrisB on September 11, 2017, 11:02:22
'Reversing' at Gloucester doesn't actually involve very much, if any of the line in from the south to go north.


Title: Re: Chippenham Rail User Group
Post by: paul7575 on September 11, 2017, 11:46:54

It wouldn't be NR, as they don't plan services, they run the infrastructure.
My understanding of this however, and it's XC suggesting it, is to run one of the two services from Reading from Oxford up the EWR to the West Coast and onto Birmingham. I would expect the service that runs direct from Leamington to Birmingham. Thus both their hourly services serve Birmingham airport.


It is the Western Route Study (pub. NR, Sep 2015) that mentions an additional 'cross country' service from Manchester to Basingstoke,  it is clear that it would provide a third service between Reading and Oxford:

Quote
C2: Additional cross-country service
The Western Route Study 2019 ITSS anticipates an additional crosscountry
service on the Reading – Basingstoke Route Section to
create 3tph. This service is anticipated to run between Basingstoke
and Manchester Piccadilly via the East West Rail route, offering a
significant improvement in journey time between Reading, Oxford
and Manchester. However, it would further add to capacity
utilisation between Southcote Junction and Oxford Road Junction
and at Reading Station

I'm sure that references to the proposed service that appear elsewhere also refer to it running via the Trent Valley, i.e. missing Birmingham.  Surely Oxford > Milton Keynes > Coventry > Birmingham via EWR is a significant time penalty to existing XC users?

Obviously a lot may have changed since 2015 - not least the delays to EWR - but I don't think it is fair to squash the concept.  NR are supposed to consult the industry and DfT on Route Study proposals after all.

Paul


Title: Re: Chippenham Rail User Group
Post by: ChrisB on September 11, 2017, 11:51:06
ok, agreed - except that XC would need to find the stock (I think we've been here on other threads,.....)


Title: Re: Chippenham Rail User Group
Post by: grahame on September 11, 2017, 11:55:54
ok, agreed - except that XC would need to find the stock (I think we've been here on other threads,.....)

I think we've been via alternatives such as open access on other threads too.  ;D


Title: Re: Chippenham Rail User Group
Post by: ChrisB on September 11, 2017, 12:08:58
Franchisees aren't able to use open access


Title: Re: Chippenham Rail User Group
Post by: paul7575 on September 11, 2017, 12:09:41
ok, agreed - except that XC would need to find the stock (I think we've been here on other threads,.....)

It wouldn't need to be operated by the current XC franchise though.   Especially if it didn't go via New St.   Back in 2015, with wiring plans being what they were then, it may have been reasonably assumed to be 110 mph EMU operated.

"Cross Country" and "cross country" may have subtly different meanings...

Paul



Title: Re: Chippenham Rail User Group
Post by: grahame on September 11, 2017, 12:12:59
'Reversing' at Gloucester doesn't actually involve very much, if any of the line in from the south to go north.

Considerable difference from a passenger viewpoint, of course.   Looking forward to when the Bristol Parkway work are completed ...

1L58 at 12:36 from Cheltenham Spa. Calls at Gloucester.  Passes Standish Junction 13:02.   26 minutes

1V52 at 13:00 from Cheltenham Spa.  Avoids Glouester. Passes Standish Junction 13:12. 12 minutes

Add quarter of an hour's gain if Swindon to Cheltenham Spa had direct services and perhaps quarter of an hour saved at a Swindon change, and you've knocked 30 minutes off Chippenham to Birmingham.




Title: Re: Chippenham Rail User Group
Post by: froome on September 11, 2017, 18:09:45

I've only just seen this thread. Referring to the discussion earlier on about connections from Chippenham to Birmingham and the north, why do most of the trains from Swindon to Stroud and Gloucester appear to leave Swindon just a couple of minutes before the train from Bath Spa and Chippenham arrives in Swindon (and onto an adjacent platform)? It makes what should be a short journey from Bath or Chippenham to Stroud into a long journey because of the frustrating wait. As it happens, I had hoped to do a journey up through Birmingham from Bath tomorrow avoiding the diversion around Bristol Parkway by going via Swindon instead, but it doesn't even appear to be a permissable route, despite being the shortest (instead I will be travelling via Reading and then back through Oxford, which seems ridiculous to me).

How many trains pass through Swindon each hour? How do you suggest the STroud train connects with all of these trains? How do you choose which ones it will connect with? The strength of the flow will definitely be one - and I suspect those coming from PAD far exceed those from Chippenham & Bath.

I understood that the shortest journey between any two stations was *always* a permitted route. Are you sure that this is?

Having looked at the map, you may be right that it isn't quite the shortest route between Bath and Cheltenham, although it feels like it should be when travelling. However, in terms of strength of flow, Paddington to Stroud already has one direct train every hour along this route, so there isn't such a need for the service that starts at Swindon to also meet this need, whereas there are no direct services from Bath and Chippenham to Stroud, Gloucester and Cheltenham.


Title: Re: Chippenham Rail User Group
Post by: froome on September 11, 2017, 18:12:41
Having posted the above, I've just realised that there are of course direct services on the Great Malvern route from Bath (though this is a slow service for the length of journey), but not to Stroud.


Title: Re: Chippenham Rail User Group
Post by: grahame on September 14, 2017, 17:31:43
This topic seems to have generated a lot of talk and interest ... perhaps an indication that a Chippenham Rail User Group will have some things to talk about!

1. I and a couple of others will be handing out flyers for the event tomorrow and / or Monday, afternoon and early evening.  Asking anyone here in "Frequent Posters" if you can help ... planning to adjourn for a curry (on the house) mid evening

2. Anyone like to come along on 21st?   

Flyer for 21st at http://atrebatia.info/chrug_launch.pdf

Leafletting details and draft agenda at http://atrebatia.info/chrug_setup.pdf


Title: Re: Chippenham Rail User Group
Post by: grahame on September 15, 2017, 13:03:34
Updated agenda (printable) at http://www.transwilts.org/chrug_agenda.pdf

Quote
17:00 onward – informal discussions with passenger dropping in


19:00 - Intro and who are TransWilts / Peter Blackburn (TransWilts CIC)
19:05 - GWR at and via Chippenham / Dan Okey (GWR)
19:10 - Current topics we know about at Chippenham / Graham Ellis
19:15 – Local Council involvements / David Phillips (Wiltshire Council)
19:20 - Looking forward at Chippenham  / Paul Johnson
19:25 - Setting up Rail User Groups and Friends / Bob Morrison
19:30 - Wider Wiltshire and South West context / Graham Ellis
19:35 - Initial Question Panel (General Issues)
19:45 - Where do we go from here?    Volunteers / setup / admin / next meeting
20:00 - Formal close

Then informal discussions


Title: Re: Chippenham Rail User Group
Post by: grahame on September 20, 2017, 07:11:23
Holding page (with links to various useful places) - http://www.chrug.org.uk


Title: Re: Chippenham Rail User Group
Post by: grahame on September 21, 2017, 05:30:09
Early issues raised with us prior to tonight's meeting noted at

http://www.chrug.org.uk/earlyissues.pdf

May be on the breakfast show on BBC Wiltshire too (yeah, up early to prepare!)

Look forward to seeing anyone who can join us this evening - or indeed who comes to the 07:30 radio interview / live broadcast at Chippenham Station


Title: Re: Chippenham Rail User Group
Post by: bobm on September 21, 2017, 06:49:44
Come and join us tonight!

(http://www.mbob.co.uk/rforum/postcpm2.jpg)


Title: Re: Chippenham Rail User Group
Post by: ChrisB on September 21, 2017, 10:14:00
Early issues raised with us prior to tonight's meeting noted at

http://www.chrug.org.uk/earlyissues.pdf

Quote
the switch on will continue in stages as far as Thingley Junction to the west of Chippenham.

Isn't Thingley Junction to the East of Chippenham? Where the line joins the main line west of Swindon?


Title: Re: Chippenham Rail User Group
Post by: bobm on September 21, 2017, 10:20:13
Sorry definitely to the west..

(http://www.mbob.co.uk/rforum/thingley.png)


Title: Re: Chippenham Rail User Group
Post by: ChrisB on September 21, 2017, 10:43:52
oh, I'm confusing Wooten Bassett with Thingley....


Title: Re: Chippenham Rail User Group
Post by: grahame on September 22, 2017, 10:29:34
Good meeting ... writeup to follow

Key issues raised on the evening ...

1. Development plans around station and effect on passenger access and flows
2. Lack of backup to access platform in wheelchair if lift fails late at night
3. Commute to Bath and Bristol / late return - extended hours needed on London-centric service
4. What's needed in the next franchise.

Also desire of a good proportion of attendees to be involved / set up group. 

I'm personally delighted to see an interest in some of the long term stuff as well as the current daily; looks good for long term working of community and rail for mutually sensible development!


Title: Re: Chippenham Rail User Group
Post by: ChrisB on September 22, 2017, 10:59:32
2 - assuming a help point is situated correctly, contact using that & a taxi would be supplied, either to final destination or nearest station that wiuld allow connection into service required.

For the number of likely users, that is likely to be sufficuent provision


Title: Re: Chippenham Rail User Group
Post by: grahame on September 22, 2017, 16:06:25
2 - assuming a help point is situated correctly, contact using that & a taxi would be supplied, either to final destination or nearest station that wiuld allow connection into service required.

For the number of likely users, that is likely to be sufficuent provision

There is a help point at Chippenham.  Not sure how said taxi would collect a passenger dropped off the train and stuck on the island platform if the lift was broken though, which was the concern being expressed, now that the barrow crossing isn't available. 

Taxi solution semi-works for people catching late night trains out;  I believe there are 2 available in the Chippenham area on Cabfind, though anyone being put into a taxi because they can't board a late night train will find they're later than intended at wherever the can takes them - so if they're catching the last London train, a drop off at Swindon could well be after the last London train has left there ...

Frankly, the solution is to keep the lift in order; the issue causing the concern was if (1) the lift and failed and (2) the train manager failed to realise this as he helped the wheelchair off the train.    So it's remote.   The risk of harm to a wheelchair user dropped off (but still able to use the help point, unless you have a third failure) isn't a danger, but a risk of irritation - so the overall answer to a risk evaluation is "be aware, don't panic, reassure the customer" and not "lets spend a lot more money on a backup system of some sort".



Title: Re: Chippenham Rail User Group
Post by: ChrisB on September 26, 2017, 09:57:11
Lift failure will be he sort of thing that TMs are told about via text or tablet....ther solution is to be collected by the next train,. taken to a station suitable for exit & put in a cab from there to home. Well late, so suitable comp would follow. Hopefully, the original TM would discuss beforehand with the pax & deal accordingly on their initial journey. So Swindon/Bath & a taxi off the original train & a taxi home.


Title: Re: Chippenham Rail User Group
Post by: grahame on September 30, 2017, 15:43:13
Request for input on late / early train aspirations - written up at http://atrebatia.info/next_cpm.pdf  ... comments welcome in next 48 hours.


Title: Re: Chippenham Rail User Group
Post by: grahame on October 11, 2017, 23:43:20
http://www.gazetteandherald.co.uk/news/15564871.Chippenham_to_get_their_own_rail_users_group/



This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net