Great Western Coffee Shop

I booked some tickets the other day using the GWR website, and, I may be mistaken, but I thought on either the confirmation or email that something was mentioned about waiting 15 minutes before collection.

AFAIK on a WebTIS powered backend (such as GWR) tickets can be collected immediately - has anyone tried the "order on a phone and collect tickets from a TVM straightaway" thing recently?

I'm not in a position to do so myself in the near future, but will remember to give it a try next time I am to confirm. It's useful where the TVM cannot flog what you want and you are going to be travelling shortly.

Southeastern seem to have changed to this too. Not sure when, but I ordered from them today & noticed it as well. Whether they mean it, or they were immediately available, I don't know as I wasn't able to straight to a TVM.

But if it is a change, I'm sure its an anti-fraud measure.

I had trouble getting the GWR website to render on my mobile browser, it seemed to get stuck at one point.

I downloaded the Chiltern Railways app, booked a ticket stood by the TVM and collected it immediately (exact card only BTW). That'll do me for the limited times I need that functionality.

Their app is probably the best one I've used as well.

I expect that the tickets are often available nearly instantaneously, but that the 15 minute thing is to cover themselves.

 I'm very fortunate that my local station still has a ticket office.
 I also pick up my ticket's instantly, although I do have to allow myself a bit
 of extra time.
 It does take time communicating with a 'real person' and catching up on all
 the latest GWR rumour/gossip.

And so do I. The transfer of information from booking to ATM server is probably almost instantaneous. But routine maintenance may cause a gap, making a 15-minute delay written into the website sensible to avoid unnecessary phone calls.