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Title: GWR don't want to hear from me Post by: Alan Pettitt on January 18, 2018, 19:19:59 I'm just wondering whether other members have tried clicking on the "Contact Us" button on the GWR Journeycheck or Train Running link on this forum and have got the same "404 This page does not exist" response?
Title: Re: GWR don't want to hear from me Post by: PhilWakely on January 18, 2018, 19:49:09 I'm just wondering whether other members have tried clicking on the "Contact Us" button on the GWR Journeycheck or Train Running link on this forum and have got the same "404 This page does not exist" response? Same applies if you click on 'Customer Service' in the menu bar or 'Contact' at the very bottom of the page :-[ Title: Re: GWR don't want to hear from me Post by: Ollie on January 19, 2018, 21:52:04 Appears to be a changed link that hasn't been updated on the JourneyCheck system.
The 404 does however link to the contact us page: https://www.gwr.com/help-and-support/contact I'll email someone so it can be looked into and sorted so links correct though. Title: Re: GWR don't want to hear from me Post by: TaplowGreen on January 19, 2018, 22:03:58 "We will respond within 7 days" - is that for an acknowledgement or full response? It would be interesting to know because as I understand it the backlog is more like weeks, and has been for almost a year.......any performance stats available?
Title: Re: GWR don't want to hear from me Post by: ChrisB on February 10, 2018, 16:02:15 Acknowledgement counts as a response (unfortunately), so the stats show responses within time limits, not answers
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