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Journey by Journey => Transport for London => Topic started by: grahame on May 24, 2018, 13:45:19



Title: New Tube map includes Paddington via Hayes to Heathrow
Post by: grahame on May 24, 2018, 13:45:19
New London "Tube" map ... now includes Transport for London services that will become part of the Elizabeth Line.

http://content.tfl.gov.uk/standard-tube-map.pdf

(http://www.wellho.net/pix/hc_to_tube.jpg)

Now shows seven stations for Acton - how many stations does a town / suburb need ??


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: Bmblbzzz on May 24, 2018, 14:36:34
I wonder if the Tube Map is not approaching the limits of readability? It's good to have multiple options combined in one source but there comes a point when it's overwhelming, confusing, especially for people who don't know the city well (tourists, business visitors).


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: stuving on May 24, 2018, 14:41:23
I wonder if the Tube Map is not approaching the limits of readability? It's good to have multiple options combined in one source but there comes a point when it's overwhelming, confusing, especially for people who don't know the city well (tourists, business visitors).

No, that's the "London's Rail and Tube" map (previously "London Connections").


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: grahame on May 24, 2018, 15:04:33
I wonder if the Tube Map is not approaching the limits of readability? It's good to have multiple options combined in one source but there comes a point when it's overwhelming, confusing, especially for people who don't know the city well (tourists, business visitors).

No, that's the "London's Rail and Tube" map (previously "London Connections").

That's this ...

(http://www.wellho.net/pix/hc_to_rail.jpg)

to compare within the same post:

(http://www.wellho.net/pix/hc_to_tube.jpg)


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: stuving on May 24, 2018, 15:35:12
I wonder if the Tube Map is not approaching the limits of readability? It's good to have multiple options combined in one source but there comes a point when it's overwhelming, confusing, especially for people who don't know the city well (tourists, business visitors).

No, that's the "London's Rail and Tube" map (previously "London Connections").

That's this ...

In case I was a bit too subtle there, I meant that "that" was the one that's complicated enough to be confusing - or hard to follow, anyway. (Though it does more of that a bit further east.)


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: didcotdean on May 24, 2018, 16:43:46
It shouldn't be called the Tube Map any more. If TfL really thinks it is useful to have a map of all services on rails that they operate to the exclusion of those operated by others they should go back to the practice of the 1956 map which just had a roundel with 'Railways' across it.



Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: Bmblbzzz on May 24, 2018, 17:46:11
I wonder if the Tube Map is not approaching the limits of readability? It's good to have multiple options combined in one source but there comes a point when it's overwhelming, confusing, especially for people who don't know the city well (tourists, business visitors).

No, that's the "London's Rail and Tube" map (previously "London Connections").

That's this ...

In case I was a bit too subtle there, I meant that "that" was the one that's complicated enough to be confusing - or hard to follow, anyway. (Though it does more of that a bit further east.)
You were quite clear. It's the map that isn't (or might not be)!


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: CJB666 on May 24, 2018, 21:26:24
Notice the area around the Heathrow Terminals. In the older map it is quite complex trying to show the various validities of the services within / without the Central Area. The TfL Pic. IS valid for the Zone 6 Central Area, but HConn and HEX are NOT. In the latest map there doesn't seem to be any variations at all - apparently all services are valid for Zone 6.


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: JayMac on May 25, 2018, 00:29:41
Heathrow Express is not shown on the new TfL tube map. It is shown on the 'Rail & Tube' map with the legend/key (missing from the image extracts in this thread) making it clear that Oyster, Contactless and Travelcards are not valid on Heathrow Express between Paddington and Terminals 2&3.

All services except Heathrow Express are valid for Zone 6. Oyster and Contactless holders can use Heathrow Express between Terminals 2&3 and Terminal 5. Paper ticket holders with validity to Zone 6 can use Heathrow Express between T2/3 and T5 after obtaining a free Inter-Terminal Transfer ticket.

From September 2018 Oyster and Contactless will be accepted on Heathrow Express with special fares applying. No detail yet on the price of those fares.

One thing I have noticed with the inclusion of the TfL Rail line to Heathrow is the poor choice of colour on the 'Rail & Tube' map. The solid blue chosen is too close in hue to that of the Piccadilly Line. I think a better contrasting colour should have been used.


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: grahame on May 25, 2018, 01:52:27
Heathrow Express is not shown on the new TfL tube map. It is shown on the 'Rail & Tube' map with the legend/key (missing from the image extracts in this thread) making it clear that Oyster, Contactless and Travelcards are not valid on Heathrow Express between Paddington and Terminals 2&3.

Full map and key at http://content.tfl.gov.uk/london-rail-and-tube-services-map.pdf

Quote
All services except Heathrow Express are valid for Zone 6. Oyster and Contactless holders can use Heathrow Express between Terminals 2&3 and Terminal 5. Paper ticket holders with validity to Zone 6 can use Heathrow Express between T2/3 and T5 after obtaining a free Inter-Terminal Transfer ticket.


Clear from the "TfL Rail Map" at
http://content.tfl.gov.uk/tfl-rail-map.pdf
which has (I think) been updated since I started this thread as it was earlier giving a duplicate of the above/

Quote
One thing I have noticed with the inclusion of the TfL Rail line to Heathrow is the poor choice of colour on the 'Rail & Tube' map. The solid blue chosen is too close in hue to that of the Piccadilly Line. I think a better contrasting colour should have been used.

Agreed. Perhaps the purple of the Elizabeth Line (which it will become) is also unclear when used as a pair of outer lines with a white interior; is this a temporary colour?


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: Western Pathfinder on May 25, 2018, 04:32:55
This has something to say about The new map may be of interest
https://m.youtube.com/watch?t=108s&v=RH-ghrfZHTQ


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: CJB666 on May 25, 2018, 15:06:35
So the free inter-terminal shuttles at LHR are now no more. So you now have to pay to go from Central to T4 & T5. That's a scam.


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: grahame on May 25, 2018, 15:31:56
So the free inter-terminal shuttles at LHR are now no more. So you now have to pay to go from Central to T4 & T5. That's a scam.

Who told you that??

 ... from https://www.heathrow.com/airport-guide/getting-around-heathrow/travel-between-terminals

Quote
Free shuttle trains run between Terminal 4 station (Platform 1) and Heathrow Central station (Terminals 2 & 3). There are four trains an hour. Please note from 20 May 2018, to travel on the shuttle trains, you can get a free Inter-Terminal Transfer ticket from the machines in the station. You can also use an Transport for London Oyster card or a contactless payment card which will not be charged when travelling between terminals.

and

Quote
Free shuttle trains are free for travel between Terminal 5 station and Heathrow Central station (Terminals 2 & 3). Please note from 20 May 2018, to travel on the shuttle trains, you can get a free Inter-Terminal Transfer ticket from the machines in the station. You can also use an Transport for London Oyster card or a contactless payment card which will not be charged when travelling between terminals.


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: CJB666 on May 25, 2018, 16:32:30
I wonder if the Tube Map is not approaching the limits of readability? It's good to have multiple options combined in one source but there comes a point when it's overwhelming, confusing, especially for people who don't know the city well (tourists, business visitors).

No, that's the "London's Rail and Tube" map (previously "London Connections").

That's this ...

In case I was a bit too subtle there, I meant that "that" was the one that's complicated enough to be confusing - or hard to follow, anyway. (Though it does more of that a bit further east.)

So you can't get from Terminals  2/3 to 5 except via the Underground Pic. line. That's what the map is saying. Confusing for tourists.


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: W5tRailfinder on May 25, 2018, 17:08:02
Paper ticket holders with validity to Zone 6 can use Heathrow Express between T2/3 and T5 after obtaining a free Inter-Terminal Transfer ticket.
Paper ticket holders to Zone 6, do not need Terminal Transfer tickets to transfer T2/3 to T5.

Confusion is being caused by Terminal 5 not appearing on the TfL Rail maps, because they imply that transfer between T2/3 and T5 is via the Piccadilly Line.

I was in the T2/3 station yesterday. There was chaos at the barrier gates every time a Hex train arrived. There was a lot of staff helping out, both Hex and Heathrow Passenger Ambassadors (purple jackets).

Transfer passengers were either being directed to the Transfer Ticket machine or being handed tickets by the staff.


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: trainer on May 25, 2018, 18:53:23
I saw this before I read the thread on here and it may be of interest on the subject.  It's from Geoff Marshall of All the Stations fame.

https://www.youtube.com/watch?v=RH-ghrfZHTQ&t=108s


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: stuving on May 25, 2018, 19:56:03
Confusion is being caused by Terminal 5 not appearing on the TfL Rail maps, because they imply that transfer between T2/3 and T5 is via the Piccadilly Line.

Indeed. For all the great complication of even the "Tube" map, both of them are missing something - a representation of the Heathrow Free Travel Zone (once called Heathrow Freeflow). There is an official map (https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&ved=0ahUKEwinopWXv6HbAhVKVsAKHetWB5wQFgg0MAE&url=https%3A%2F%2Fwww.heathrow.com%2Ffile_source%2FCompany%2FStatic%2FPDF%2FHeathrowcommuter%2FFree_Travel_Zone_Map.pdf&usg=AOvVaw0beXVNpX8_oBzLhEBjW3FC), though that includes all the buses; only the rail services would go on either map. (Note that the map labels both rail links "Heathrow Express"; if that was true at times it isn't now.)

But even then there are extra complications. The introduction of barriers means that the old "hop on - hop off" basis that still works for the buses won't for the trains; hence the free Terminal Tansfer tickets. And even the Piccadilly doesn't actually match the words Heathrow provide in each of the sections quoted by grahame above, e.g.:
Quote
Terminal 2 to ...
Terminal 4 [and Terminal 5]
...
Frequent London Underground trains also run between the terminals. The transfer is only free if you use a Transport for London Oyster card or a contactless payment card.

Average journey time: 16 minutes

Nothing there about going to Hatton Cross and changing, nor that the Heathrow Free Travel Zone includes the platform there but not passing through the barriers. The one-way section of line is on the maps, of course, though it would be easy to miss the significance of a couple of little chevrons.


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: grahame on May 26, 2018, 06:28:03
Quite apart from the payment issues / mess, this whole thread raises the question "what to you put on a public transport map or general promotion?".   And whilst we criticise, no-one has come up with anything that suits everyone.  The presence of a dozen official tube maps - https://tfl.gov.uk/maps/track/tube - shows the scale of the problem; I'm sure TfL would prefer a single map!

Logic suggests to me a complete public transport map of all turn up and ride systems.  But that's going to get overcomplex when you pile on the longer and shorter distance stuff, buses and trains. And does all include the tube to Olympia, the train from Paddington to High Wycombe, or the bus that diverts past St Winifred's on school days?  And what about that demand responsive bus, and night buses?      Such a map - but interactive (zoomable, and with time of day / week elements that grey out services not available near a chosen time) ....  [as I write, I'm remembering all the massive issues ....]

Putting myself in the traveller's / visitor's shoes, I do like the TfL area specific bus maps (Paddington example below).   And that's against my own initial view.   They're simple, a quick read, show you where to get on in an immediate area and where direct services go. The addition of underground / Rail services would be useful, and I wonder about an indication of very common connections onwards (the map for Bromley North showing train connections at Grove Park for Charing Cross, for example).

For Heathrow ... perhaps it exists ... such a map as "your onward transport options" ... one for the central area, and one each for terminals 4 and 5.

Map referred to in text - click on image to link to original map as a .pdf
(http://www.wellho.net/pix/frompad.jpg) (http://content.tfl.gov.uk/bus-route-maps/paddington-a4-300917.pdf)


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: W5tRailfinder on May 26, 2018, 14:11:53
I work at Heathrow in a passenger assistance role.

I have always directed passengers etc who need to transfer between T2/3 and T4 or T5 to use the free inter-terminal transfer from the HEx station. Although aware of the Piccadilly Line option, due to the barriers/gates it is never given. If I personally was making the transfer, I could take it as I have a Freedom Pass.

Of course passengers may no longer have an Oyster card, having gone to the Travel Centre at T2/3 Underground station to get a refund, if they are leaving and no longer need it.

Now you cannot refer to the Heathrow Express station as all previous direction signage pointing to Heathrow Express have been replaced by blue signs saying 'Trains'. 


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: stuving on May 26, 2018, 18:19:01
Putting myself in the traveller's / visitor's shoes, I do like the TfL area specific bus maps (Paddington example below).   And that's against my own initial view.   They're simple, a quick read, show you where to get on in an immediate area and where direct services go. The addition of underground / Rail services would be useful, and I wonder about an indication of very common connections onwards (the map for Bromley North showing train connections at Grove Park for Charing Cross, for example).

For Heathrow ... perhaps it exists ... such a map as "your onward transport options" ... one for the central area, and one each for terminals 4 and 5.

If it's maps you want, try putting something like "Heathrow travel map" into a Google image search - but make sure you've got your shaking stick ready first. However, few of those do what you're asking for.

I do have some that come a bit closer, printed off in 2008. One was called "Local Transport to and from Heathrow", and showed all the buses that run within the free travel zone and where they go to next outside it. There's another that restricts itself to buses that serve T5, but also shows where they all stop along that dismal bus lane (it has a name - Wallis Road). Both are rather busy, and neither seems to be available on line any more. While the first does show the railways, it doesn't follow them far, for obvious reasons.


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: W5tRailfinder on May 31, 2018, 13:34:14
Latest Heathrow Free Travel zone Map can be found here:

https://www.heathrow.com/file_source/Heathrow/Static/PDF/Transport_and_directions/travel_around_Heathrow.pdf


Title: Re: New Tube map includes Paddington via Hayes to Heathrow
Post by: stuving on May 31, 2018, 16:13:44
Latest Heathrow Free Travel zone Map can be found here:

https://www.heathrow.com/file_source/Heathrow/Static/PDF/Transport_and_directions/travel_around_Heathrow.pdf

That is the same map as I linked to earlier - though not the same PDF. This one has the slogan "making every journey better" at the bottom, but otherwise is identical.

Having loads of maps has been typical of Heathrow, though they don't seem to have as many accessible by obvious links as they used to. Now, not only do they not have the local (i.e. non-TfL) bus map any more, but the "local buses" information page doesn't mention anyone other than TfL as providing them. However, their journey planner does know about them, even if it doesn't offer them if a train is quicker (and it picks just one option based on your starting time, so flips between them).

They do have a "Heathrow Airport Maps" page, but that just has one each of a road map, Free travel around Heathrow, and a Rail and underground map (https://www.heathrow.com/file_source/Heathrow/Static/PDF/Maps/rail_routes_at_Heathrow.pdf). That last one is odd, in that it is dated 2008 (last edit 2009) but has an uncorrected glaring mistake on it. Bus 490 is shown linking Feltham to T1,2,&3, along with bus 285, when in real life it goes to T4 & T5. Obviously (apart from us here) no-one ever looks at these maps ...



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