Great Western Coffee Shop

As Oyster cards are being discussed, I'll take this opportunity to ask some other questions about them. I have had a card for many years but only occasionally use them, on the few occasions I visit London, and then only for tube services. Is there a price structure available anywhere to see what we should be paying when using them? On my last visits the fares used which show as the amount still available when I touch out seem to have had little relevance to journey length or to use of zones.

Also earlier this year I went to use the tube at Ealing Broadway, so touched my oyster card when entering, and then found the service I wanted was cancelled and other services delayed, so decided to touch out and seek a cafe. I noted that i was charged £1-50 for this non-journey. Is this correct?

https://tfl.gov.uk/fares-and-payments/oyster/using-oyster/touching-in-and-out

The following part may well apply to you...

This page  (https://tfl.gov.uk/fares-and-payments/fares/single-fare-finder)is the single fare finder which gives the fares between any two stations  Tube, DLR, London Overground, TfL Rail and National Rail services.

That's just how the chaos at Paddington, with sudden swapping of platforms, cancelled services, and use of platforms with no Oyster, cons the public.

So what's cheaper - spending your time trying to get a refund, or holding on for hours on a premium rate phone number? Or simply not bothering - as I guess most passengers do. With your situation its not your fault - but you lose anyway - that's the way Oyster is designed - and is why TfL has £14 million in its coffers. Fraud - you bet.

An 03 number is not a premium number, it is a regular one. Although calling any number outside of a calling plan these days has a not insignificant call set up fee.