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Title: Confusing Automated Announcements Post by: PhilWakely on August 29, 2018, 22:30:21 On many occasions, a timetabled service has failed for one reason or other and has been replaced further down the line with another set running in the same path, but under a different headcode. The resulting automated announcement creating much confusion and questions of the platform staff......
e.g... Quote "We regret to announce that the 12:04 service to Plymouth has been cancelled.... Passengers for Totnes and Plymouth, your next available service is the 12:04 service to Plymouth" How many times have you looked at the CIS on the platform, to see that your service has been cancelled; tried to find the next available service and missed the fact that your train is running after all? This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |