|
Title: Charges Post by: the void on September 14, 2018, 12:35:20 https://www.independent.co.uk/news/uk/home-news/arriva-trains-wales-customers-lost-wallet-property-charges-a8536946.html
Interesting discussion about legality in the comments section. The fees that ATW refer to in the article are set by Rail Delivery Group and they are the maximum amount that TOCs can charge for handling different items of lost property. The TOC is also allowed to charge an additional fee for storage of £1 per day, up to a maximum of £25. Also stated in the guidelines "Where it is an Operator's policy to charge, items of cash will be subject to an administration charge of £2 minimum or 10% of the amount found, up to a maximum of £10" The article fails to mention that the 10% admin fee is limited to £10. Incidentally, GWR opt to levy no charges for the storage and handling of lost property, and no admin fees are applied when returning cash. All associated costs relating to lost property are absorbed by the company. Title: Re: Charges Post by: IndustryInsider on September 14, 2018, 12:50:43 Well done GWR for not charging any fees. Though personally if I were to lose an item of importance to me I would have no issue paying a small handling fee to be reunited with it.
Title: Re: Charges Post by: ChrisB on September 14, 2018, 14:15:32 I have no problem with this scale of fees - the highest fee for a laptop/tablet is £30 plus storage fee (if any).
It the owner's responsibility to remember their belongings.....you only have yourself to blame (which is why I think people complain about the fees) Title: Re: Charges Post by: bobm on September 14, 2018, 14:27:54 Having seen behind the scenes at the lost property office at Bristol Temple Meads it is amazing the lengths the staff go to get stuff back to their owners.
They put phones on charge to see if they receive a call from anyone who can identify the owner for example. Title: Re: Charges Post by: ChrisB on September 14, 2018, 14:31:40 Having read the BBC report, I note the complaint is over the fee that relates to taking 10% of any cash recovered.
It costs exactly the same to recover a wallet with £5 in it as it does with £85 in it....that it seems like a 'fine' is a valid point, I feel. Should be a fixed fee frankly, regardless of amount recovered Title: Re: Charges Post by: PhilWakely on September 14, 2018, 20:36:30 It appears that ATW has climbed down and changed its policy 'with immediate effect'.
This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |