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Title: Error when buying online at GWR.com Post by: Surrey 455 on November 19, 2018, 10:05:48 On three occasions I have recently booked tickets on my PC and after waiting, have received the following message on what should be the confirmation screen:
Quote We've encountered problems during the payment of your tickets. Please try again, or contact us for further support. On the first occasion I had already started re-inputting the details and was almost near the end when I heard an incoming email alert on my phone. This email showed my booking confirmation reference. On the next two occasions the same message was received and I waited for email confirmation, which I got. This is a poor error message. I don't know what triggers it but I am sure that many people are unnecessarily paying twice. Title: Re: Error when buying online at GWR.com Post by: patch38 on November 19, 2018, 10:09:10 Which browser are you using? I have often had issues with gwr.com on my default browser (Firefox) whereas Chrome seems to work fine.
Title: Re: Error when buying online at GWR.com Post by: ChrisB on November 23, 2018, 11:10:09 doesn't matter, assuming the browser is up to date....should work on all major browsers!
Title: Re: Error when buying online at GWR.com Post by: patch38 on November 23, 2018, 12:02:03 Shouldn't matter but I can assure you that Firefox is current (63.0.3) but I still frequently get 'funnies' with GWR ticketing. Usually dialogue boxes that won't close and won't let me back to the main page. Chrome on the same machine - faultless. Hmm... ???
Title: Re: Error when buying online at GWR.com Post by: ChrisB on November 23, 2018, 12:15:54 Exactly - GWR should be supporting ALL major browsers
Title: Re: Error when buying online at GWR.com Post by: Surrey 455 on November 25, 2018, 14:45:18 Which browser are you using? I have often had issues with gwr.com on my default browser (Firefox) whereas Chrome seems to work fine. I use Chrome. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |