Great Western Coffee Shop

Journey by Journey => Cross Country services => Topic started by: froome on December 03, 2018, 21:26:19



Title: Passengers trapped on train for over 6 hours
Post by: froome on December 03, 2018, 21:26:19
This apparently happened today just outside of Gloucester on a Cross Country service heading towards Bristol, which hit a deer. I can't find anything posted about it here, which is very surprising. The news stories say it happened at about 10am, and passengers were left 'without heating, food, toilets or electricity' for over 6 hours until the train was finally brought back to Gloucester.


Title: Re: Passengers trapped on train for over 6 hours
Post by: grahame on December 03, 2018, 22:08:59
This apparently happened today just outside of Gloucester on a Cross Country service heading towards Bristol, which hit a deer. I can't find anything posted about it here, which is very surprising. The news stories say it happened at about 10am, and passengers were left 'without heating, food, toilets or electricity' for over 6 hours until the train was finally brought back to Gloucester.

It did get reported to the extent that the knock-on caused a couple of TransWilts services to be cancelled!!


Title: Re: Passengers trapped on train for over 6 hours
Post by: phile on December 03, 2018, 22:53:48
Believed to be a herd rather than a lone deer.     When assistance was obtained by the following Voyager took time to build up air and then problems due to crossovers not working. Unfortunately, the train following was a GWR Turbo which had to be disposed of before the assistance could reach the failed train.


Title: Re: Passengers trapped on train for over 6 hours
Post by: grahame on December 03, 2018, 23:52:05
https://www.gloucestershirelive.co.uk/news/gloucester-news/delays-train-gloucester-bristol-stuck-2287235

Quote
A spokesman for CrossCountry trains said: “At around 10am today our 07.05 service travelling from Manchester to Bristol stuck a deer on the railway in Gloucestershire between Cam and Dursley and Yate.

“The impact resulted in all onboard systems failing and the train unable to move. Regrettably, it wasn’t until 4pm that the train could be moved to Gloucester where arrangements were made for the customers to complete their journey. We have taken the details of everyone on board this train and will be in touch to discuss compensation.

“During the incident trains travelling northwards were unaffected, while southbound trains were diverted via Swindon. We are asking anyone delayed by more than 30 minutes because of this to get in touch with our customer relations team.”

While CrossCountry trains did offer compensation those travelling on Great Western Trains wouldn't be.

@GWRHelp
I'm so sorry about this delay, which was due to animals on the line. I'm afraid we don't offer compensation when the delay was outside of our control, and I appreciate that will be disappointing to hear - Jo


Title: Re: Passengers trapped on train for over 6 hours
Post by: rogerw on December 04, 2018, 08:08:38
https://www.gloucestershirelive.co.uk/news/gloucester-news/delays-train-gloucester-bristol-stuck-2287235

Quote

While CrossCountry trains did offer compensation those travelling on Great Western Trains wouldn't be.

@GWRHelp
I'm so sorry about this delay, which was due to animals on the line. I'm afraid we don't offer compensation when the delay was outside of our control, and I appreciate that will be disappointing to hear - Jo

I suspect that GWR might be on somewhat dodgy ground there


Title: Re: Passengers trapped on train for over 6 hours
Post by: ChrisB on December 04, 2018, 11:18:38
Depends how long it took to 'dispose' of their train. You might be right if their customers were delayed for the same length of time.


Title: Re: Passengers trapped on train for over 6 hours
Post by: Surrey 455 on December 04, 2018, 22:42:34
Unfortunately, the train following was a GWR Turbo which had to be disposed of

Which bin do you put that in? Can it be recycled?


Title: Re: Passengers trapped on train for over 6 hours
Post by: JayMac on December 05, 2018, 07:57:30
GWR are on a sticky wicket refusing compensation

Not rescuing passengers for nearly six hours, causing delays to other services, is most definitely the fault of the industry.


Title: Re: Passengers trapped on train for over 6 hours
Post by: grahame on December 05, 2018, 08:02:05
GWR are on a sticky wicket refusing compensation

Not rescuing passengers for nearly six hours, causing delays to other services, is most definitely the fault of the industry.

I was very surprised at the GWR tweet ... "Train hits deer" is an initial delay attribution to Network Rail as I understand it ("wildlife larger than a pheasant") - or is that just to do with larger birds?? 


Title: Re: Passengers trapped on train for over 6 hours
Post by: ChrisB on December 05, 2018, 11:49:38
As is a suicide, but its outside the fault of the industry, as is this too


Title: Re: Passengers trapped on train for over 6 hours
Post by: LiskeardRich on December 05, 2018, 12:00:07
https://www.gloucestershirelive.co.uk/news/gloucester-news/delays-train-gloucester-bristol-stuck-2287235

Quote

While CrossCountry trains did offer compensation those travelling on Great Western Trains wouldn't be.

@GWRHelp
I'm so sorry about this delay, which was due to animals on the line. I'm afraid we don't offer compensation when the delay was outside of our control, and I appreciate that will be disappointing to hear - Jo

I suspect that GWR might be on somewhat dodgy ground there

Something Crosscountry have always done well in my experience is compensation.
When I’ve been on their delayed services, onboard staff have always gone round proactively encouraging delay repay claims and handing out cards with how to claim details.
As deers don’t fly, presumably it entered through a damaged fence?


Title: Re: Passengers trapped on train for over 6 hours
Post by: JayMac on December 05, 2018, 12:08:12
As is a suicide, but its outside the fault of the industry, as is this too

Perhaps it was a suicidal hind. Oh deer! :P


Title: Re: Passengers trapped on train for over 6 hours
Post by: Fourbee on December 05, 2018, 12:33:49
6 hours; reasonable care and skill under the consumer rights act?


Title: Re: Passengers trapped on train for over 6 hours
Post by: broadgage on December 11, 2018, 14:36:02
As is a suicide, but its outside the fault of the industry, as is this too

Suicides and animals are not comparable in my view.
If a person is determined to take their life, they can buy a ticket and walk of the platform end.
Animals by contrast can be kept out by suitable fencing, lack of suitable or properly maintained fencing is the responsibility of network rail, and therefore lack of same is the fault of the industry.

The only reasonable exceptions would seem to be if wild animals accessed the line via the public entrance and platform at a rural station, or via a level crossing.


Title: Re: Passengers trapped on train for over 6 hours
Post by: ChrisB on December 11, 2018, 14:51:19
Who's making any comparison? Only you, it seems.

I'm referring to the fact that both are the 'fault' of Network Rail, under the scheme delay attribution. For passenger compensation, both fall outside the rail industry's 'fault' & thus don't generally allow for payments under the scheme


Title: Re: Passengers trapped on train for over 6 hours
Post by: Witham Bobby on December 12, 2018, 10:15:20
Animals by contrast can be kept out by suitable fencing, lack of suitable or properly maintained fencing is the responsibility of network rail, and therefore lack of same is the fault of the industry.

The railways have to keep a fence that is proof to livestock.  Deerproof fencing is a whole other level.  After having collided at high speed with a fairly small deer (a muntjac) on the A34 Newbury by-pass a few years back, which wrote-off my car, I was very pleased to see that the Highways Agency installed deerproof fencing along the stretch.  Mine had been one of several collisions that week, according to the recovery man.  A deerproof fence is much higher, and much more sturdily constructed than conventional livestock fencing.  Most deer species have little trouble in leaping over livestock fencing.


Title: Re: Passengers trapped on train for over 6 hours
Post by: Dispatch Box on December 17, 2018, 12:43:29
Animals by contrast can be kept out by suitable fencing, lack of suitable or properly maintained fencing is the responsibility of network rail, and therefore lack of same is the fault of the industry.

The railways have to keep a fence that is proof to livestock.  Deerproof fencing is a whole other level.  After having collided at high speed with a fairly small deer (a muntjac) on the A34 Newbury by-pass a few years back, which wrote-off my car, I was very pleased to see that the Highways Agency installed deerproof fencing along the stretch.  Mine had been one of several collisions that week, according to the recovery man.  A deerproof fence is much higher, and much more sturdily constructed than conventional livestock fencing.  Most deer species have little trouble in leaping over livestock fencing.

Assume this has been done now.



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