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Journey by Journey => TransWilts line => Topic started by: grahame on January 04, 2019, 06:34:57 am



Title: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 04, 2019, 06:34:57 am
New year, new thread ... please help me log anything you spot.  Sad to be restarting this story but reliability - especially to late cancellations - is key to the success of a service.  People need to be able to rely on the train.

Quote
07:04 Westbury to Cheltenham Spa due 09:05
07:04 Westbury to Cheltenham Spa due 09:05 will be started from Swindon.
It will no longer call at Westbury, Trowbridge, Melksham and Chippenham.
This is due to engineering works not being finished on time.

Quote
05:17 Gloucester to Southampton Central due 08:09
05:17 Gloucester to Southampton Central due 08:09 was terminated at Swindon.
It will no longer call at Chippenham, Melksham, Trowbridge, Westbury, Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to engineering works not being finished on time.

For the last two days, they have terminated the 05:17 at Melksham and restarted it back from there in the 07:04 timings. Why on earth can't they do that this morning?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 04, 2019, 07:04:37 am
Not on JourneyCheck (yet?) but from http://www.mrug.org.uk/live.html

Quote
07:49   Delayed    Swindon    GWR    Train service - Station platform 1


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 04, 2019, 07:28:08 am
Quote
07:33 Westbury to Swindon due 08:15
07:33 Westbury to Swindon due 08:15 will be cancelled.
This is due to engineering works not being finished on time.
Additional Information
Alternative transport will be provided for customers at Melksham. Customers are requested to make use of the Customer Help Point available, or contact National Rail Enquiries on 03457 484 950.

Full list ... so far? ...
Quote
07:33 Westbury to Swindon due 08:15
08:53 Swindon to Westbury due 09:41
09:46 Westbury to Swindon due 10:32
10:47 Swindon to Westbury due 11:28


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Reginald25 on January 04, 2019, 09:30:12 am
New year, new thread ... please help me log anything you spot.  Sad to be restarting this story but reliability - especially to late cancellations - is key to the success of a service.  People need to be able to rely on the train.

 It always surprises me when engineering works are done to such a tight schedule. Given that we have had no service for a couple of weeks, and this day is possibly that last weekday 'holiday of the Christmas break for many people (not all I know), it would have made sense to schedule the restart this weekend. The signalling fault found is exactly why the testing is done. If testing then you should expect issues, and assign time to resolve.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: SandTEngineer on January 04, 2019, 10:33:36 am
New year, new thread ... please help me log anything you spot.  Sad to be restarting this story but reliability - especially to late cancellations - is key to the success of a service.  People need to be able to rely on the train.

 It always surprises me when engineering works are done to such a tight schedule. Given that we have had no service for a couple of weeks, and this day is possibly that last weekday 'holiday of the Christmas break for many people (not all I know), it would have made sense to schedule the restart this weekend. The signalling fault found is exactly why the testing is done. If testing then you should expect issues, and assign time to resolve.


But you've got Project Managers who don't have a clue about what they are "supposed" to be managing, so are we supprised, not.  In my days of delivering the engineering side of such projects there were quite of few instances of 'overruns' but we had 'real' contingency plans that had to work or you were shown the proverbrial door....


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: matth1j on January 04, 2019, 01:17:21 pm
The 2 trains that pass through Melksham at 12-something on the way to Swindon (my commute) were also cancelled, as is the 14:40 (13:10 from Frome).

I'd already decided to work from home after the 07:49 Melksham train was cancelled, and at least this time they announced it was cancelled before I'd run to the station, so it could have been worse. Just saved £9.90 £10.20.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on January 04, 2019, 01:42:51 pm
To add to the misery

Quote
16:21 Westbury to Swindon due 17:03

16:21 Westbury to Swindon due 17:03 will be cancelled.

This is due to engineering works not being finished on time.


Quote
17:36 Swindon to Westbury due 18:17

17:36 Swindon to Westbury due 18:17 will be cancelled.

This is due to engineering works not being finished on time.


Quote
18:32 Westbury to Swindon due 19:21

18:32 Westbury to Swindon due 19:21 will be cancelled.

This is due to engineering works not being finished on time.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: ChrisB on January 04, 2019, 02:26:11 pm
GWR reporting that the station is closed all day, with normal service resuming tomorrow - with today's tickets being valid tomorrow as well.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on January 04, 2019, 02:33:52 pm
I have seen the mention of tickets being valid tomorrow on various emails - but it isn't mentioned on the GWR website, which is where most people would probably look.

https://www.gwr.com/travel-updates/live-network-updates/disruption-information (https://www.gwr.com/travel-updates/live-network-updates/disruption-information)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 04, 2019, 03:22:25 pm
GWR reporting that the station is closed all day, with normal service resuming tomorrow ....

They're sure about that are they?  As I recall it was 4 a.m., then 6 a.m., then 10 a.m., then ... I lost track ...



Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on January 04, 2019, 03:24:03 pm
Latest I have heard is no trains today but a full service from first thing tomorrow however with buses on standby.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on January 04, 2019, 03:42:25 pm
Quote
19:32 Westbury to Cheltenham Spa due 21:33 will be started from Swindon.

It will no longer call at Westbury, Trowbridge, Melksham and Chippenham.

This is due to engineering works not being finished on time.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on January 04, 2019, 10:00:44 pm
Just to complete the record.

The 20:08 Swindon to Westbury was also cancelled.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Dispatch Box on January 12, 2019, 12:40:08 pm
Found it!, thanks graham, By the way no trains tomorrow, so a day in bed.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Celestial on January 12, 2019, 06:03:34 pm
Does the lack of posts in the last week mean that the first full working week of 2019 was trouble free? Reading back a few pages of history it would seem that would be a welcome new year's gift, and hopefully a sign of better things to come?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 12, 2019, 06:18:07 pm
Does the lack of posts in the last week mean that the first full working week of 2019 was trouble free? Reading back a few pages of history it would seem that would be a welcome new year's gift, and hopefully a sign of better things to come?

There have been no issues that have made Journey check single last weekend.   Having said that, on SUNDAY trains were terminated at Chippenham (planned) and passengers for Swindon had to wait there up to 80 minutes for the onward train.

But, generally, good news this week. A few trains a few minutes late. 

I have been asked to provide a log of late running, etc, at the end of each month to TransWilts and that's being generated at http://www.mrug.org.uk/record.html - a quick look back every few days though Real Time Trains will give me missing background data.   Frankly, unless a keyconnection misses such as the Sunday morning one at Westbury for Weymouth, or coming back from Bristol the 17:49 into the TransWilts train at Trowbridge, a few minutes delay really don't matter.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 15, 2019, 05:43:29 am
Breaking news ... broken freight on single line via Melksham ... summoning help and single line closed in the meantime!

Starting to show on Melksham Rail User Group dynamic record at http://www.mrug.org.uk/record.html and out live running feed at http://www.mrug.org.uk/live.html


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 15, 2019, 06:04:45 am
See attachment ....


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 15, 2019, 06:19:54 am
See attachment ....

And sorted??

Quote
05:17 Gloucester to Southampton Central due 08:09
05:17 Gloucester to Southampton Central due 08:09 is now running as scheduled.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bignosemac on January 15, 2019, 06:24:47 am
Someone had too much for breakfast this morning.

Quote
6A15 is struggling on the Melksham single line

Driver reported the train is travelling at 1mph

Train formed of loco 59202 and 3,538 tonnes trailing

Train is overweight for the route

*******************************

Train Defect - 6A15 Melksham single line Update 05:30

Train will remain on the Melksham single line until an assisting loco is summonned.

Due to being overweight for the route, it has been denied access onto the Main line and to protect the London morning peak service

Traiin has 3,538 tonnes trailing - the weight restriction is 3210 tonnes

Trains that are booked to run via Melksham will be diverted via Bathampton Jn


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 17, 2019, 09:03:02 am
Quote
07:04 Westbury to Cheltenham Spa due 09:05
07:04 Westbury to Cheltenham Spa due 09:05 will no longer call at Kemble, Stroud and Stonehouse.
It has been delayed at Westbury and is now 35 minutes late.
This is due to a points failure.

Quote
07:33 Westbury to Swindon due 08:15
07:33 Westbury to Swindon due 08:15 has been delayed at Westbury and is now 34 minutes late.
This is due to a points failure.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Dispatch Box on January 17, 2019, 12:11:45 pm
Quote
07:04 Westbury to Cheltenham Spa due 09:05
07:04 Westbury to Cheltenham Spa due 09:05 will no longer call at Kemble, Stroud and Stonehouse.
It has been delayed at Westbury and is now 35 minutes late.
This is due to a points failure.

Quote
07:33 Westbury to Swindon due 08:15
07:33 Westbury to Swindon due 08:15 has been delayed at Westbury and is now 34 minutes late.
This is due to a points failure.


Is this at Westbury? Well I said they should of installed better points, those looked old fashioned. When they relaid the tracks in Oxford they used the ones, that I thought they always install now.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 17, 2019, 04:20:12 pm
Is this at Westbury? Well I said they should of installed better points, those looked old fashioned. When they relaid the tracks in Oxford they used the ones, that I thought they always install now.

Most likely just teething troubles.  We may be very frustrated at all that relaxin without a fourth track alongside the empty platform face (or at least a stub for it) at the same time, but I rather suspect they'll have put the right stuff in - indeed if anything they may have over-engineered.



Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Dispatch Box on January 17, 2019, 05:15:24 pm
Is this at Westbury? Well I said they should of installed better points, those looked old fashioned. When they relaid the tracks in Oxford they used the ones, that I thought they always install now.

Most likely just teething troubles.  We may be very frustrated at all that relaxin without a fourth track alongside the empty platform face (or at least a stub for it) at the same time, but I rather suspect they'll have put the right stuff in - indeed if anything they may have over-engineered.



Yes I felt that this relaying of Westbury was a waste of money. When network rail could of spent the money on schemes to relieve congestion, like in Gloucester they could of installed two new signals to allow bi-directional working on the lines to Barnwood from Horton road Junction. This should of been done in the 80.s when plat 4 was brought into use. Now due to this, crosscountry do not stop many of their trains due to long reversal times.



Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Dispatch Box on January 17, 2019, 05:19:58 pm
Westbury should of been done, when they could close the station for 7 weeks and relayed the tracks from end to end and replaced the signalling on to TVSC(LIKE THEY DID IN OXFORD) or somewhere, and brought in the unused platform, everyone would be happy, even graham as they would of two tracked the Melksham line as well. I think I need to work for NR then it would get done.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 18, 2019, 04:40:58 pm
Quote
19:32 Westbury to Cheltenham Spa due 21:33
Facilities on the 19:32 Westbury to Cheltenham Spa due 21:33.
This is due to a fault on this train.
Will be formed of 3 coaches instead of 2.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on January 18, 2019, 05:37:48 pm
Quote
07:04 Westbury to Cheltenham Spa due 09:05
07:04 Westbury to Cheltenham Spa due 09:05 will no longer call at Kemble, Stroud and Stonehouse.
It has been delayed at Westbury and is now 35 minutes late.
This is due to a points failure.

Quote
07:33 Westbury to Swindon due 08:15
07:33 Westbury to Swindon due 08:15 has been delayed at Westbury and is now 34 minutes late.
This is due to a points failure.


Is this at Westbury? Well I said they should of installed better points, those looked old fashioned. When they relaid the tracks in Oxford they used the ones, that I thought they always install now.

The points failure was at Hawkeridge Junction. These points weren't replaced in the Westbury blockade.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 22, 2019, 08:13:07 am
Quote
07:33 Westbury to Swindon due 08:15
07:33 Westbury to Swindon due 08:15 has been delayed at Trowbridge and is now 16 minutes late.
This is due to a fault on this train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on January 22, 2019, 08:20:21 am
The 05:17 from Gloucester (06:36 Melksham) has terminated at Salisbury due to a broken windscreen.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 23, 2019, 06:01:24 pm
 
Quote
17:36 Swindon to Westbury due 18:17
17:36 Swindon to Westbury due 18:17 is being delayed at Chippenham.
This is due to animals on the railway.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on January 23, 2019, 06:39:19 pm
Quote
17:36 Swindon to Westbury due 18:17
17:36 Swindon to Westbury due 18:17 is being delayed at Chippenham.
This is due to animals on the railway.

18:32 Westbury to Swindon service will be diverted via Bathampton owing to the delay to the inbound working, meaning it has lost its path on the single line.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 23, 2019, 06:48:03 pm
Quote
17:36 Swindon to Westbury due 18:17
17:36 Swindon to Westbury due 18:17 is being delayed at Chippenham.
This is due to animals on the railway.

18:32 Westbury to Swindon service will be diverted via Bathampton owing to the delay to the inbound working, meaning it has lost its path on the single line.


Indeed ...


Very interesting that the under-reason is the loss of the path ... not the continued presence of said animals!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on January 23, 2019, 06:48:40 pm
18:32 Westbury to Swindon due 19:21


18:32 Westbury to Swindon due 19:21 will be diverted between Trowbridge and Chippenham.
It will no longer call at Melksham.
It will be starting late from Westbury.
This is due to animals on the railway.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Celestial on January 23, 2019, 06:58:59 pm
Realtimetrains (which still thinks it's going via Melksham) is currently predicting it will arrive at Thingley at exactly the same time as the train heading towards Westbury.  So that's a bit disappointing, as a delay of a couple of minutes on the southbound service would seem preferable to a cancellation at Melksham on the northbound?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 23, 2019, 07:01:29 pm
Realtimetrains (which still thinks it's going via Melksham) is currently predicting it will arrive at Thingley at exactly the same time as the train heading towards Westbury.  So that's a bit disappointing, as a delay of a couple of minutes on the southbound service would seem preferable to a cancellation at Melksham on the northbound?

On some days (but not Wednedays) there's a freight path over the single line from Thingley to Bradford between these two trains - surely the diversion isn't being done for the freight that is (?) Monday, Thursday, Friday only.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 23, 2019, 07:11:28 pm
Realtimetrains (which still thinks it's going via Melksham) is currently predicting it will arrive at Thingley at exactly the same time as the train heading towards Westbury.  So that's a bit disappointing, as a delay of a couple of minutes on the southbound service would seem preferable to a cancellation at Melksham on the northbound?

On some days (but not Wednedays) there's a freight path over the single line from Thingley to Bradford between these two trains - surely the diversion isn't being done for the freight that is (?) Monday, Thursday, Friday only.

Just noticed ... there's the MTuThO service I knew about and another WFO one which did run tonight and was on the single line ...


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on January 23, 2019, 07:19:58 pm
Unfortunately for the intending passengers of Melksham, the Wootton Bassett aggregate trip ran today. The schedule for this train is already a problem as the following Cheltenham to Southampton service is booked onto the single line before the aggregate train has passed Bradford Junction.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 24, 2019, 07:45:51 pm
Unfortunately for the intending passengers of Melksham, the Wootton Bassett aggregate trip ran today. The schedule for this train is already a problem as the following Cheltenham to Southampton service is booked onto the single line before the aggregate train has passed Bradford Junction.

Guess it ran again today  ;D ;D

Quote
17:41 Cheltenham Spa to Southampton Central due 20:44
17:41 Cheltenham Spa to Southampton Central due 20:44 is being delayed between Chippenham and Melksham and is now expected to be 11 minutes late.
This is due to a late running freight train.

Been experimenting with an automated log at http://www.mrug.org.uk/record.html and it comfirms that "Train 2000" as we call in if often delayed through Melksham.   As it sits for 9 minutes at Westbury in the schedule, time is usually made up ... just checked today, and 10 minutes late at Trowbridge was rescued to one minute late at Dilton Marsh!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Celestial on January 24, 2019, 10:30:01 pm
Unfortunately for the intending passengers of Melksham, the Wootton Bassett aggregate trip ran today. The schedule for this train is already a problem as the following Cheltenham to Southampton service is booked onto the single line before the aggregate train has passed Bradford Junction.

Guess it ran again today  ;D ;D

Quote
17:41 Cheltenham Spa to Southampton Central due 20:44
17:41 Cheltenham Spa to Southampton Central due 20:44 is being delayed between Chippenham and Melksham and is now expected to be 11 minutes late.
This is due to a late running freight train.

Been experimenting with an automated log at http://www.mrug.org.uk/record.html and it comfirms that "Train 2000" as we call in if often delayed through Melksham.   As it sits for 9 minutes at Westbury in the schedule, time is usually made up ... just checked today, and 10 minutes late at Trowbridge was rescued to one minute late at Dilton Marsh!
Recenttraintimes.co.uk seems to do much the same thing, and I quite like the way the figures are presented. So it's quite easy to tell that in the third full week of services this year there has only been the one (animal related) cancellation on a weekday so far.  That seems quite a good record out of, what, 200 odd journeys so far?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 25, 2019, 07:15:47 am
Quote
07:33 Westbury to Swindon due 08:15
Facilities on the 07:33 Westbury to Swindon due 08:15.
Toilet facilities are not available.
This is due to a fault on this train.
Additional Information
Please use station facilities where available.

We apologise for the inconvenience this may cause.
Last Updated:25/01/2019 06:33

All six round trips of the shuttle - one return morning trip, one lunchtime trip and one evening trip will have loos.

Quote
Other Train Service Updates
06:48 Bristol Temple Meads to Westbury due 07:35
07:33 Westbury to Swindon due 08:15
08:53 Swindon to Westbury due 09:41
09:46 Westbury to Swindon due 10:32
10:47 Swindon to Westbury due 11:28
11:47 Westbury to Swindon due 12:32
12:49 Swindon to Frome due 13:40
14:10 Frome to Swindon due 15:07
15:19 Swindon to Westbury due 16:00
16:21 Westbury to Swindon due 17:03
17:36 Swindon to Westbury due 18:17
18:32 Westbury to Swindon due 19:21
20:08 Swindon to Westbury due 20:49


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 25, 2019, 07:24:52 am
Recenttraintimes.co.uk seems to do much the same thing, and I quite like the way the figures are presented. So it's quite easy to tell that in the third full week of services this year there has only been the one (animal related) cancellation on a weekday so far.  That seems quite a good record out of, what, 200 odd journeys so far?

It (RecentTimeTrains) is an excellent site but did not quite provide what was specified to me, so I am gathering data in a different way. Paradoxically, I could have done with a few more cancellations as well as the skip call purely for testing purposes.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 25, 2019, 08:16:22 am

Quote
Other Train Service Updates
06:48 Bristol Temple Meads to Westbury due 07:35
07:33 Westbury to Swindon due 08:15
etc

P.S. 07:33 to Swindon left at 07:39 from the same platform that the 06:48 from Bristol had just terminated at  ;D ;D


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Celestial on January 25, 2019, 09:32:04 am
It (RecentTimeTrains) is an excellent site but did not quite provide what was specified to me, so I am gathering data in a different way. Paradoxically, I could have done with a few more cancellations as well as the skip call purely for testing purposes.
I'm sure GWR would have obliged if you had asked them nicely.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on January 25, 2019, 09:43:52 am
I hope the toilets at Melksham station are in good working order, Graham, as Journey Check states that the unit today is toiletless and that station toilets should be used :) :)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 25, 2019, 10:00:28 am
I hope the toilets at Melksham station are in good working order, Graham, as Journey Check states that the unit today is toiletless and that station toilets should be used :) :)

 ;D ;D

I wonder if arrangement are being made to have the loos at Trowbridge remain open once the staff go off duty ...

In all seriousness, lack of loos on the train is very minor compared to complete lack of trains.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on January 25, 2019, 10:48:46 am
I hope the toilets at Melksham station are in good working order, Graham, as Journey Check states that the unit today is toiletless and that station toilets should be used :) :)

 ;D ;D

I wonder if arrangement are being made to have the loos at Trowbridge remain open once the staff go off duty ...

In all seriousness, lack of loos on the train is very minor compared to complete lack of trains.

Distance is a factor here, I've seen instances of toiletless trains betwen Cardiff and Portsmouth.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on January 25, 2019, 12:36:11 pm
As we recently discovered, Melksham is the home of the earth closet......if anywhere can cope, Melksham can...........Graham- bring your shovel just in case! 🙂


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 30, 2019, 12:09:46 pm
Quote
11:47 Westbury to Swindon due 12:32
11:47 Westbury to Swindon due 12:32 has been cancelled.
This is due to a fault on this train.
Additional Information
Customers will be required to use the next available service.

Quote
12:49 Swindon to Frome due 13:40
12:49 Swindon to Frome due 13:40 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a fault on this train.
Additional Information
Customers will be required to use the next available service.
Last Updated:30/01/2019 12:04


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 31, 2019, 01:41:49 pm
Quote
19:32 Westbury to Cheltenham Spa due 21:33
19:32 Westbury to Cheltenham Spa due 21:33 will no longer call at Melksham.
This is due to forecasted severe weather.
Last Updated:31/01/2019 13:27

Quote
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 will no longer call at Melksham.
This is due to forecasted severe weather.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Reginald25 on January 31, 2019, 01:48:45 pm
Does this mean it's running via some other route than BOA to Thingley or cancelled completely? If its a forecast weather issue, is the weather at MKM likely to be worse than elsewhere on the route?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 31, 2019, 02:20:52 pm
Does this mean it's running via some other route than BOA to Thingley or cancelled completely? If its a forecast weather issue, is the weather at MKM likely to be worse than elsewhere on the route?

The trains concerned will be reversing at Bathampton.

Limited investment / maintenance in pointwork that's able to function reliably in severe weather at the end of the single line means that Network Rail close the line through Melksham as a precaution at times.  Of course proper solution would be to provide proper robust infrastructure like they do in most other places (there are some loops and crossovers out of use too when the weather gets bad, but I don't know of any other complete lines!)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on January 31, 2019, 02:39:25 pm
Or station watchmen at Thingley and Bradford Junctions to "babysit" the points.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Celestial on January 31, 2019, 02:40:01 pm
The Met Office is currently predicting no snow in Melksham until around 9pm, so it seems a bit premature to close the line by 7.30. I expect it will still be closed tomorrow after the 1cm of "heavy snow" has fallen too.  >:(


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on January 31, 2019, 03:19:17 pm
The Met Office is currently predicting no snow in Melksham until around 9pm, so it seems a bit premature to close the line by 7.30. I expect it will still be closed tomorrow after the 1cm of "heavy snow" has fallen too.  >:(

I see the 19:32 from Westbury has been removed from the list of amended services.   I assume that means it will now run through Melksham - although positive confirmation of that rather than just removing any reference to it would be better in my opinion.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on January 31, 2019, 04:15:01 pm
20:08 ex Swindon now running booked route too.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on February 01, 2019, 02:34:41 pm
Quote
18:32 Westbury to Swindon due 19:21
18:32 Westbury to Swindon due 19:21 will be cancelled.
This is due to severe weather preventing train crew getting to work.

Quote
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 will be cancelled.
This is due to severe weather preventing train crew getting to work.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on February 08, 2019, 07:04:00 am
Quote
12:20 Westbury to Swindon due 13:02
Facilities on the 12:20 Westbury to Swindon due 13:02.
Toilet facilities are not available.
This is due to a fault on this train.
Additional Information
We apologise for the inconvenience this may cause.

Also the return trip and the 19:32 Westbury to Cheltenham Spa via Swindon


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on February 08, 2019, 10:06:13 am
Quote
12:20 Westbury to Swindon due 13:02
Facilities on the 12:20 Westbury to Swindon due 13:02.
Toilet facilities are not available.
This is due to a fault on this train.
Additional Information
We apologise for the inconvenience this may cause.

Also the return trip and the 19:32 Westbury to Cheltenham Spa via Swindon

All aboard the cross legged express! 😣


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on February 11, 2019, 10:09:49 am
Quote
09:46 Westbury to Swindon due 10:32

09:46 Westbury to Swindon due 10:32 will no longer call at Melksham.

It is being delayed at Westbury.

This is due to a points failure.

Last Updated:11/02/2019 10:01


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on February 11, 2019, 10:32:07 am
Quote
10:47 Swindon to Westbury due 11:28

10:47 Swindon to Westbury due 11:28 will be started from Chippenham.

It will no longer call at Swindon.

This is due to a points failure.

Last Updated:11/02/2019 10:28


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on February 11, 2019, 11:16:10 am
Quote
Train Cancellations
11:47 Westbury to Swindon due 12:32
12:20 Westbury to Swindon due 13:02
13:29 Swindon to Westbury due 14:10
13:29 Swindon to Westbury due 14:10 will be cancelled.
This is due to a points failure.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on February 11, 2019, 12:08:13 pm
Quote
Cancellations to services between Trowbridge and Chippenham
Due to a points failure between Trowbridge and Chippenham all lines are blocked.
Train services running through these stations may be cancelled. Disruption is expected until the end of the day.
Customer Advice
Due to a points failure, the Great Western Railway service between Westbury to Swindon is suspended until further notice.
Road transport will be operating to/from Melksham. Customers not travelling to/from Melksham are requested to please use train services via Bath Spa. Tickets routed 'Via Melksham' are accepted via Bath Spa during this disruption.
Further Information
An update will follow within the next 2 hours.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on February 17, 2019, 11:47:33 am
Quote
11:20 Weymouth to Swindon due 13:34
11:20 Weymouth to Swindon due 13:34 has been delayed at Weymouth and is now 14 minutes late.
This is due to a safety inspection of the track earlier today.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on February 19, 2019, 08:16:18 am
Quote
09:46 Westbury to Swindon due 10:32
Facilities on the 09:46 Westbury to Swindon due 10:32.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.

My heart missed a beat when a great fat sponge just came up on our map at the top of these pages between Westbury and Swindon a few minutes ago ... however, the day's shuttle train at 2 cars rather than 3 is fine for this year.

Traffic is growing again and a 153 (1 car) turning up (as was regular this time last year) when it had just, supposedly, been replaced would be an issue on 4 of the services. Talking of which ... the first train was replaced by a bus in Sunday - engineering pre-planned - and I understand the bus was full and standing. Shows the importance of the Sunday morning train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on February 20, 2019, 07:18:57 am
Whole "Melksham Flyer" diagram today (all dozen journeys, I think)

Quote
07:33 Westbury to Swindon due 08:15
Facilities on the 07:33 Westbury to Swindon due 08:15.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.

Needs two carriages on this diagram in 2019 - so this is much more of a technical / reporting issue than a problem on the line.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on February 20, 2019, 10:49:39 am
Whole "Melksham Flyer" diagram today (all dozen journeys, I think)

Quote
07:33 Westbury to Swindon due 08:15
Facilities on the 07:33 Westbury to Swindon due 08:15.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.

Needs two carriages on this diagram in 2019 - so this is much more of a technical / reporting issue than a problem on the line.

Well, the 153s are going soon.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: SandTEngineer on February 22, 2019, 08:24:32 pm
Lots of disruption this evening.  PHBT at Theale so B&H shut since about 1740 and West Country services diverted via Melksham.  Oh for that double track or Dynamic Loop......

As I write four down services qued up at Chippenham.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: rogerw on February 22, 2019, 08:45:56 pm
PHBT??


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on February 22, 2019, 08:49:32 pm
PHBT??

Expanded in this evening's Melksham calling log

Quote
20:33   Westbury   20:53   --
19:47   Gloucester   20:17   --
19:15   Southampton Central   1937   a person being hit by a train
18:48   Swindon   19:11   --
18:02   Westbury   On time   -
16:37   Swindon   16:42   --
15:45   Westbury   On time   -


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on February 22, 2019, 09:32:07 pm
Quote
20:33   Westbury   20:53   --

Above log line was a forecast ... now modified to

Quote
20:33   Westbury   21:18   --

And on journey check

Quote
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 has been delayed at Chippenham and is now 38 minutes late.
This is due to a person being hit by a train earlier.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on February 24, 2019, 03:34:56 pm
Heart-stopping moment when I saw a thick blue line on our cancellation map - HOWEVER - turnout to be a load of these which we can cope with

Quote
14:35 Westbury to Swindon due 15:19
Facilities on the 14:35 Westbury to Swindon due 15:19.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.

Having said which,  the first train last Sunday was replaced by a bus (planed ahead) and was reported FULL AND STANDING.   With the Melksham Rail User Group ( http://www.mrug.org.uk ) increasing its marketing this year, and with TransWilts upping its paid CRO position by 50% this year too, and with much more reliable trains ... we probably will have to start worrying about 2 car v 3 car in the foreseeable future.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on February 25, 2019, 09:11:20 am
Quote
17:41 Cheltenham Spa to Southampton Central due 20:44
Facilities on the 17:41 Cheltenham Spa to Southampton Central due 20:44.
This is due to a fault on this train.

Will be formed of 2 coaches instead of 3.

No problem south of Swindon .. as a peak service from Cheltenham Spa / Gloucester up the Stroud Valley, it's likely to be bursting for the first half hour to hour of it's journey.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on February 28, 2019, 02:35:24 pm
Lots like this ...

Quote
17:36 Swindon to Westbury due 18:17
Facilities on the 17:36 Swindon to Westbury due 18:17.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.
Last Updated:28/02/2019 14:26

Even the 17:36 will cope for a few months ... just a year ago it was still a 153 from time to time and whilst traffic has grown we won't burst a 2 car turbo until the autumn  ;D


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Trowres on February 28, 2019, 07:23:44 pm
Today the 17:36 was a class 158.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on February 28, 2019, 09:27:46 pm
Today the 17:36 was a class 158.

There was a 3 car 158 on Tuesday on the 10:02 from Melksham ... and another 3 car 158 in the bay when we got to Swindon on the Cheltenham Spa layovers.   To run 5 cars on Cardiff / Portsmouth, you can't mix 15x and 16x - so I suspect that as 2 car 165s have become available to bolster those services, the 3 car 166s have had to join them and the 158s displaced onto TransWilts, Stroud Valley, etc


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on February 28, 2019, 10:12:20 pm
Today the 17:36 was a class 158.

There was a 3 car 158 on Tuesday on the 10:02 from Melksham ... and another 3 car 158 in the bay when we got to Swindon on the Cheltenham Spa layovers.   To run 5 cars on Cardiff / Portsmouth, you can't mix 15x and 16x - so I suspect that as 2 car 165s have become available to bolster those services, the 3 car 166s have had to join them and the 158s displaced onto TransWilts, Stroud Valley, etc

I think the 3 Car 158s are only working on the route while the Whiteball Tunnel block is on as the displaced ones are working to and from the West of England, the block preventing their access West..


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on March 01, 2019, 06:24:38 am
Quote
07:04 Westbury to Cheltenham Spa due 09:05
Facilities on the 07:04 Westbury to Cheltenham Spa due 09:05.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.

Not a problem until about Kemble ... will get a bit tight as far as Gloucester.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on March 10, 2019, 02:28:31 pm
Just two cancellations reported in the entire GWR area ...

Quote
18:45 Westbury to Swindon due 19:27
18:45 Westbury to Swindon due 19:27 will be cancelled.
This is due to a shortage of train crew.

Quote
19:53 Swindon to Westbury due 20:34
19:53 Swindon to Westbury due 20:34 will be cancelled.
This is due to a shortage of train crew.
Last Updated:10/03/2019 14:02


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on March 10, 2019, 06:38:47 pm
Just two cancellations reported in the entire GWR area ...

Quote
18:45 Westbury to Swindon due 19:27
18:45 Westbury to Swindon due 19:27 will be cancelled.
This is due to a shortage of train crew.

Quote
19:53 Swindon to Westbury due 20:34
19:53 Swindon to Westbury due 20:34 will be cancelled.
This is due to a shortage of train crew.
Last Updated:10/03/2019 14:02

Journey Check now saying that passengers from Swindon can travel to Chippenham for taxis but no advice for anybody travelling from the Trowbridge direction or for joining at Melksham

There were some other cancellations this morning including Exeter to Penzance and return but later re-instated


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on March 10, 2019, 06:50:08 pm
Journey Check now saying that passengers from Swindon can travel to Chippenham for taxis but no advice for anybody travelling from the Trowbridge direction or for joining at Melksham

Better than nowt!

Advise for the 18:45 Westbury to Swindon will be "wait of next train".   This is one of those times when the TransWilts is like London buses - nothing for ages then two close together ... wait is 45 minutes which is not good, but would you believe shorter than the time it can take to get a rail replacement taxi at Trowbridge.

Catching the 20:17 off Melksham to Trowbridge?  Joined up thinking would be to advise people to wait for the incoming taxi(s) from Chippenham to take them on, as that's a call which drops off more than it picks up.  Joined up doesn't always seem to happen though!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on March 10, 2019, 08:11:05 pm
From GWR Twitter - Family at Melksham trying to get to Trowbrige and Help Point at Melksham not connecting and when it did eventually, were told nothing could be done.    GWR advise catch train ex Westbury to Chippenham, thence train to Bath and change again for Trowbridge.    Depart Melksham 1957, arrive Trowbridge 2130.   
GWR Control not authorising taxi following passenger request, saying this journey by train would be the safest bet by the time a taxi could get there.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on March 10, 2019, 08:15:30 pm
From GWR Twitter - Family at Melksham trying to get to Trowbrige and Help Point at Melksham not connecting and when it did eventually, were told nothing could be done.    GWR advise catch train ex Westbury to Chippenham, thence train to Bath and change again for Trowbridge.

Jeeze!



Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on March 10, 2019, 08:22:35 pm
From GWR Twitter - Family at Melksham trying to get to Trowbrige and Help Point at Melksham not connecting and when it did eventually, were told nothing could be done.    GWR advise catch train ex Westbury to Chippenham, thence train to Bath and change again for Trowbridge.    Depart Melksham 1957, arrive Trowbridge 2130.
   
GWR Control not authorising taxi following passenger request, saying this journey by train would be the safest bet by the time a taxi could get there.

Well - I could get them a taxi in 10 minutes. Problem is that local taxi firms do not want GWR accounts because they have to wait for payment.

To be fair, knowing how long it takes to get a GW authorised taxi here, they probably would get their sooner via Chippenham and Bath Spa.

Best solution still the one I mentioned earlier to have an ex-Chippenham (passengers for Melksham) taxi instructed to pick up people for Trowbridge at Melksham.   Probably not in the call centre script!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on March 15, 2019, 12:10:08 pm
11:47 Westbury to Swindon not calling at Melksham because of a points problem.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on March 15, 2019, 12:21:01 pm
11:47 Westbury to Swindon not calling at Melksham because of a points problem.

Neither is the next one ...

Quote
12:20 Westbury to Swindon due 13:02
12:20 Westbury to Swindon due 13:02 will no longer call at Melksham.
This is due to a points failure.

Some things don't change (and I'm guessing that includes certain points!)

So Melksham to Swindon gap from 10:02 to 14:40 (and that's making an assumption)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on March 15, 2019, 12:27:13 pm
No reverse on the points at Bradford Junction.   

I’m heading to Westbury.  Hopefully at least one of the return workings will operate - even if it does miss Melksham.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on March 15, 2019, 01:10:48 pm
Passengers FOR Melksham from Westbury or Trowbridge were able to travel on the diverted 12:20 and then double back from Chippenham on the 12:49 ex Swindon.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on March 15, 2019, 08:22:13 pm
Problems tonight after a freight train failed at Thingley East. 

The 17:41 from Cheltenham (18:48 from Swindon) was trapped behind it at Chippenham and was sent back to Wootton Bassett junction to cross over to the up line to get past it and gain the single line. Currently running an hour late.

Meanwhile the 19:32 from Westbury is going via Bathampton, so missing Melksham.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on March 15, 2019, 09:17:57 pm
20:08 from Swindon also went via Bathampton missing Melksham.

Rescue loco on the way to move the striken freight train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on March 15, 2019, 09:29:18 pm
20:08 from Swindon also went via Bathampton missing Melksham.

Rescue loco on the way to move the striken freight train.

So that's 4 lost out of 18 today - 22% cancellations at Melksham, with another one an hour late.  Considerable  sympathy for GWR as two were probably attributable to Network Rail and the other two or three to a freight operator, but really the rail industry as a whole doesn't come up smelling of roses.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on March 15, 2019, 09:30:39 pm
Very frustrating after no reported cancellations for a month up to last Sunday.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on March 15, 2019, 09:44:09 pm
Very frustrating after no reported cancellations for a month up to last Sunday.

My log shows Melksham misses on 6th and 7th ... http://www.mrug.org.uk/record.html ... not sure if they were cancellations all the way through.



Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on March 15, 2019, 10:16:20 pm
I was going by the, usually, accurate log on this thread.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Lee on March 15, 2019, 10:20:17 pm
20:08 from Swindon also went via Bathampton missing Melksham.

Rescue loco on the way to move the striken freight train.

(https://static.tvtropes.org/pmwiki/pub/images/280px-harveytotherescue53_6811.png)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on March 16, 2019, 08:16:36 am
I was going by the, usually, accurate log on this thread.

I suspect the thread is around the 95% accurate rate (not a bad stat if you compare it to trains on time) which is remarkable as it's generated in a way that it requires an asynchronous action from members here to generate it.

A simile.   It's rather like someone saying "keep coming back to my web site and you'll find what you're looking for there when we publish it" rather than "we'll send you an email / phone you when the data's available".

Concerns at missing the odd "happening", especially last minute things (arguably the most irritating to passengers) which don't make JourneyCheck (etc), and the addition of  live departure board for Melksham (buses and trains at or near the station - http://www.mrug.org.uk/live.html ) have a allowed us the Melksham Rail User Group site to  generate an automatic log at http://www.mrug.org.uk/record.html .  That's still "keep coming back" mode, but it's now automated ... we have a visual egg timer that's set every time the page is visited by a real user, and if no-one's been there for 10 minutes the server checks the status to keep a perpetual log.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Timmer on March 16, 2019, 03:04:49 pm
There were problems this morning with the 8.22 WSB-SWI which sat at Trowbridge for 25 minutes causing me to miss my London connection at Bath. I was on the train behind it.

It then got held at Bradford Junction. Journeycheck was saying traincrew issues. I also noticed Network Rail staff were at Bradford Junction so there may have been issues there as well.

Shame delay repay doesn’t start until April 1st  >:(


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on March 16, 2019, 04:35:23 pm
There were problems this morning with the 8.22 WSB-SWI which sat at Trowbridge for 25 minutes causing me to miss my London connection at Bath. I was on the train behind it.

It then got held at Bradford Junction. Journeycheck was saying traincrew issues. I also noticed Network Rail staff were at Bradford Junction so there may have been issues there as well.

Shame delay repay doesn’t start until April 1st  >:(

The 06:30 Cardiff to Portsmouth was very late - 35 minutes late at Bath Spa and 64 minutes late by Trowbridge.  The Swindon train left (according to Real Time Trains) a minute after the Portsmouth train arrived (08:58, 08:59), so it is possible that the Swindon train had to wait for someone with route knowledge.    There was a Paddington to Penzance train on the TransWilts - passed through Melksham at 09:02, so that would have cause a further few minutes hold at Bradford Junction.   Real time trains shows no time for the 08:22 ex Westbury at Melksham, and neither does http://www.mrug.org.uk/record.html - I suspect it ran up to Batheaston and reversed after all that.   The extra 10 minutes of delay when it re-appears at Thingley, 47 minutes late, provides further evidence to confirm that.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on March 16, 2019, 04:39:54 pm
Yes the 08:22 did skip Melksham.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on March 19, 2019, 07:26:49 am
Quote
07:04 Westbury to Cheltenham Spa due 09:05
07:04 Westbury to Cheltenham Spa due 09:05 is being delayed between Trowbridge and Melksham and is now expected to be 15 minutes late.
This is due to congestion.

Line closed between Swindon and Didcot / emergency services dealing with an incident near the railway.

Congestion almost certainly due to this diversion:

Quote
06:33 Bristol Temple Meads to London Paddington due 08:14 will be diverted between Chippenham and Reading.
It will no longer call at Swindon.
It will be delayed due to the diversion and is expected to be 20 minutes late.
This is due to the emergency services dealing with an incident near the railway.

Roll on a capacity increase ...


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on March 19, 2019, 07:36:11 am
My understanding is that the incident is between Swindon and Didcot (near Uffington), not on the TransWilts, but ...

Quote
07:33 Westbury to Swindon due 08:15
07:33 Westbury to Swindon due 08:15 will be cancelled.
This is due to the emergency services dealing with an incident near the railway.

Quote
08:53 Swindon to Westbury due 09:41
08:53 Swindon to Westbury due 09:41 will be cancelled.
This is due to the emergency services dealing with an incident near the railway.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on March 22, 2019, 06:01:57 pm
Quote
17:41 Cheltenham Spa to Southampton Central due 20:44
17:41 Cheltenham Spa to Southampton Central due 20:44 will no longer call at Dilton Marsh.
This is due to a problem currently under investigation.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on March 22, 2019, 06:09:00 pm
According to BBC Wiltshire it seems to be a problem at Dilton Marsh rather than an issue with the train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bradshaw on March 22, 2019, 06:19:32 pm
Safety issue with the platform according to Journey Check, lasting for rest of service


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on March 22, 2019, 06:38:50 pm
Seems to be both platforms.  A service from Portsmouth Harbour not calling either.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bradshaw on March 22, 2019, 07:07:52 pm
Might it be problem with station lighting?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on March 22, 2019, 07:16:30 pm
Understand it is the coping stones at the platform edge. May be closed over the weekend too.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on March 23, 2019, 04:10:19 am
Understand it is the coping stones at the platform edge. May be closed over the weekend too.

Journeycheck shows all service that should have called not doing so today. In both directions, I note. Initially noted on the (extended) TransWilts services so posted on this board, is now more general to I have started a separate thread at http://www.firstgreatwestern.info/coffeeshop/index.php?topic=21259 .


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 02, 2019, 03:16:43 pm
Quote
14:10 Frome to Swindon due 15:07
14:10 Frome to Swindon due 15:07 has been delayed between Melksham and Chippenham and is now 11 minutes late.
This is due to congestion.
Last Updated:02/04/2019 15:03


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 02, 2019, 03:33:38 pm
Quote
15:19 Swindon to Westbury due 16:00
15:19 Swindon to Westbury due 16:00 has been delayed at Swindon and is now 3 minutes late.
This is due to congestion.
Last Updated:02/04/2019 15:29

Provided it connects at Westbury, no problem me thinks.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 04, 2019, 07:21:31 pm
Quote
17:41 Cheltenham Spa to Southampton Central due 20:44 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.

Return train back from Southampton to Westbury cancelled completely


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 04, 2019, 07:24:50 pm
Quote
18:30 Cardiff Central to Portsmouth Harbour due 21:55 will call additionally at Dilton Marsh.
This is due to the train making extra stops because a train was cancelled.

Quote
20:23 Portsmouth Harbour to Cardiff Central due 23:55 will call additionally at Dilton Marsh.
It will be delayed at Southampton Central and is expected to be 10 minutes late.
This is due to the train making extra stops because a train was cancelled.

So taking the path of the 21:20 cancelled train off Southampton.  Makes sense.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: rogerw on April 05, 2019, 08:35:45 am
Delays this morning. 0704 WSB to CNM 27 minutes late and delayed the 0733 WSB to SWI by  10 to 15 minutes


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on April 08, 2019, 08:36:16 am
Quote
Melksham: Ticket Vending Machine problem

The ticket vending machines are out of order at Melksham station.

Additional Information
Please purchase tickets at the ticket office or, if unavailable, at the first available opportunity to do so when no other means of purchasing them is available at the station.

Last Updated:08/04/2019 07:59


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Lee on April 08, 2019, 08:45:12 am
Youve got to hand it to those Melksham Hub planners. The scheme has only just got through the Town Council, and already a ticket office is available  ;D


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 12, 2019, 07:25:04 am
Quote
05:17 Gloucester to Southampton Central due 08:09
05:17 Gloucester to Southampton Central due 08:09 has been delayed at Swindon and is now 12 minutes late.
This is due to a problem currently under investigation.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 15, 2019, 09:53:32 am
Quote
09:46 Westbury to Swindon due 10:32
09:46 Westbury to Swindon due 10:32 will be starting late from Westbury and is expected to be 15 minutes late.
This is due to a fault on this train.
Last Updated:15/04/2019 09:30


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 15, 2019, 10:42:46 am
Quote
10:47 Swindon to Westbury due 11:28
10:47 Swindon to Westbury due 11:28 will be started from Chippenham.
It will no longer call at Swindon.
This is due to a fault on this train.

Quote
11:47 Westbury to Swindon due 12:32
11:47 Westbury to Swindon due 12:32 will be starting late from Westbury.
This is due to a fault on this train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 16, 2019, 07:10:51 am
Quote
05:17 Gloucester to Southampton Central due 08:09
05:17 Gloucester to Southampton Central due 08:09 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to engineering works not being finished on time.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on April 16, 2019, 07:11:51 am
Indeed.  I was on it.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 16, 2019, 08:05:59 am
Indeed.  I was on it.

Bus ride, or changing at Westbury?

I am in something of a dilemma when the through Southampton trains - 06:36 and 19:15 at Melksham - have issues south of Westbury - to post under "TransWilts" or not.  These trains provide for two flows, both with a significant proportion of the passengers:

a) Passengers to Westbury changing there for onward journeys

b) Passengers travelling across Westbury

(for completeness, add flows from Swindon / Chippenham / Melksham to Trowbridge / Westbury as final rail destinations, and from Melksham to the Bristol area - change at Trowbridge)

These trains would be much more saleable and popular across Westbury if there were also through trains in the other direction!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on April 16, 2019, 08:07:57 am
On a photographic assignment at Warminster and Dilton Marsh.

Gave up on the plan and got the 07:04 back to Swindon!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 16, 2019, 12:54:40 pm
Quote
13:29 Swindon to Westbury due 14:10
13:29 Swindon to Westbury due 14:10 will be starting late from Swindon and is expected to be 15 minutes late.
This is due to a shortage of train crew.
Last Updated:16/04/2019 12:43


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: IndustryInsider on April 16, 2019, 01:13:02 pm
Quote
13:29 Swindon to Westbury due 14:10
13:29 Swindon to Westbury due 14:10 will now run as scheduled.
Last Updated:16/04/2019 13:04

 ;)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 20, 2019, 03:37:50 pm
Quote
15:06 Westbury to Swindon due 15:50
Facilities on the 15:06 Westbury to Swindon due 15:50.
Toilet facilities are not available.
This is due to a fault on this train.
Additional Information
We apologise for the inconvenience this may cause.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 20, 2019, 08:14:18 pm
Quote
19:36 Swindon to Westbury due 20:20
19:36 Swindon to Westbury due 20:20 will be cancelled.
This is due to a fault on this train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 21, 2019, 07:54:10 am
So, it’s Easter, prime BBQ weather, and the majority of drivers can still opt out of Sunday’s if they so wish.  Tomorrow will be a good test of driver availability and the likelihood of another summer of regular Sunday shortages.

Quote
Train Cancellations
07:55 Westbury to Warminster due 08:04
08:11 Warminster to Swindon due 09:04
09:26 Swindon to Frome due 10:16
10:20 Frome to Swindon due 11:13

This is due to a shortage of train crew.

No other cancellations showing on JourneyCheck on GWR services as I write, though.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 21, 2019, 08:04:34 am
Quote
11:28 Swindon to Frome due 12:19
11:28 Swindon to Frome due 12:19 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on April 21, 2019, 09:41:30 am
So, it’s Easter, prime BBQ weather, and the majority of drivers can still opt out of Sunday’s if they so wish.  Tomorrow will be a good test of driver availability and the likelihood of another summer of regular Sunday shortages.

Quote
Train Cancellations
07:55 Westbury to Warminster due 08:04
08:11 Warminster to Swindon due 09:04
09:26 Swindon to Frome due 10:16
10:20 Frome to Swindon due 11:13

This is due to a shortage of train crew.

No other cancellations showing on JourneyCheck on GWR services as I write, though.

No information for passengers including Melksham passengers going to Weymouth on this Lovely day.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bradshaw on April 21, 2019, 10:57:32 am
Rail Replacement buses Frome to Yeovil Pen Mill today. Replacing junction at Witham and presumably work between Castle Cary and Yeovil


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 22, 2019, 03:19:03 pm
Those dreaded blue lines on the map again ...

Quote
14:13 Frome to Swindon due 15:07
14:13 Frome to Swindon due 15:07 has been delayed between Melksham and Chippenham and is now 21 minutes late.
This is due to a fault with the signalling system.

Quote
15:19 Swindon to Westbury due 16:00
15:19 Swindon to Westbury due 16:00 will be starting late from Swindon and is expected to be 10 minutes late.
This is due to a fault with the signalling system.

Not a massive problem ... darned site better than yesterday with the first southbound service not running until after 2 O'Clock in the afternoon!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 24, 2019, 01:53:38 pm
Quote
12:49 Swindon to Frome due 13:40
12:49 Swindon to Frome due 13:40 has been delayed at Swindon and is now 8 minutes late.
This is due to a broken down train earlier today.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 26, 2019, 07:54:11 am
Quote
07:33 Westbury to Swindon due 08:15
07:33 Westbury to Swindon due 08:15 has been delayed at Westbury and is now 15 minutes late.
This is due to a fault on this train which is now fixed.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on April 27, 2019, 04:00:37 pm
All cancelled - broken down train.

16:32 Westbury to Swindon due 17:22

17:36 Swindon to Westbury due 18:20

18:32 Westbury to Swindon due 19:22

19:36 Swindon to Westbury due 20:20


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 27, 2019, 04:06:26 pm
All cancelled - broken down train.

16:32 Westbury to Swindon due 17:22

17:36 Swindon to Westbury due 18:20

18:32 Westbury to Swindon due 19:22

19:36 Swindon to Westbury due 20:20

Thanks for logging - I'm not here to do so.    ;D ;D

And again. Is this "pull a total service rather than reduce a five car on Cardiff - Portsmouth to three"?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on April 27, 2019, 04:15:38 pm
All cancelled - broken down train.

16:32 Westbury to Swindon due 17:22

17:36 Swindon to Westbury due 18:20

18:32 Westbury to Swindon due 19:22

19:36 Swindon to Westbury due 20:20

They appear to have found something for the first two.  Excellent ... 17:36 always bust even on a Saturday!



Thanks for logging - I'm not here to do so.    ;D ;D

And again. Is this "pull a total service rather than reduce a five car on Cardiff - Portsmouth to three"?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: GBM on April 27, 2019, 04:44:52 pm

They appear to have found something for the first two.  Excellent ... 17:36 always bust even on a Saturday!

 ;D ;D ;D


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on May 02, 2019, 03:12:51 pm
Quote
14:10 Frome to Swindon due 15:07
14:10 Frome to Swindon due 15:07 has been previously delayed, has been further delayed at Chippenham and is now 10 minutes late.
This is due to a late running freight train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on May 04, 2019, 07:12:11 pm
Quote
Sun, 5 May 11:05 Weymouth to Swindon due 13:22
05/05/19 11:05 Weymouth to Swindon due 13:22 will be terminated at Westbury.
It will no longer call at Trowbridge, Melksham, Chippenham and Swindon.
This is due to a shortage of train crew.
Last Updated:04/05/2019 18:53

Quote
Sun, 5 May 13:38 Swindon to Weymouth due 15:54
05/05/19 13:38 Swindon to Weymouth due 15:54 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.

Fine weather, bank holiday weekend ... trains are busy.    Just back from Melksham Station; getting very hard to count, but between 15 and 18 off the 18:48 arrival from Westbury / Trowbridge, with about 9 joining.

Engineering diversions through Melksham this weekend ... with almost a day's notice of the two cancellation above, should be plenty of time to order special stops on 1A80 and 1C85 at the intermediate TransWilts stations, shouldn't there?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on May 04, 2019, 07:36:29 pm
And more ...

Quote
Sun, 5 May 16:35 Westbury to Swindon due 17:18
05/05/19 16:35 Westbury to Swindon due 17:18 will be cancelled.
This is due to a shortage of train crew.

Quote
Sun, 5 May 17:23 Swindon to Westbury due 18:07
05/05/19 17:23 Swindon to Westbury due 18:07 will be cancelled.
This is due to a shortage of train crew.

So that's a 31% cancellation rate (just 69% of trains running) tomorrow ...  at nearly 24 hours advanced notice, isn't there time to call in a standby?  Not exactly as if someone's failed to turn up for work, is it??


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Timmer on May 04, 2019, 09:40:43 pm
Not just on the Transwilts. Cardiff-Portsmouth affected also. Well it is a Bank Holiday weekend after all.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on May 04, 2019, 09:52:11 pm
Not just on the Transwilts. Cardiff-Portsmouth affected also. Well it is a Bank Holiday weekend after all.

Yep - note that's been added ... also

Quote
Sun, 5 May 18:45 Westbury to Swindon due 19:27
05/05/19 18:45 Westbury to Swindon due 19:27 will be cancelled.
This is due to a shortage of train crew.
Last Updated:04/05/2019 19:33

Quote
Sun, 5 May 19:54 Swindon to Westbury due 20:35
05/05/19 19:54 Swindon to Westbury due 20:35 will be cancelled.
This is due to a shortage of train crew.

So that's 46% cancelled ... any news of other trains on the line stopping to fill the gaps?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on May 05, 2019, 03:36:25 pm
One round trip re-instated.

16:35 ex-Westbury and 17:23 ex-Swindon will now run.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on May 05, 2019, 03:49:44 pm
One round trip re-instated.

16:35 ex-Westbury and 17:23 ex-Swindon will now run.

Thank goodness ... "better late than never" ... I was at the station for the previous train up to Swindon ... 15 people waiting on the platform (I think 3 or 4 were just seeing people off) and 5 got off ... so even on the middle day of a bank holiday, middle of the day ... the traffic is there!

(http://www.wellho.net/pix/mkm_20190505_01.jpg)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on May 08, 2019, 11:57:00 am
Quote
11:47 Westbury to Swindon due 12:32
11:47 Westbury to Swindon due 12:32 is being delayed at Westbury.
This is due to a fault on a train in front of this one.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on May 08, 2019, 12:45:10 pm
Quote
11:47 Westbury to Swindon due 12:32
11:47 Westbury to Swindon due 12:32 is being delayed at Westbury.
This is due to a fault on a train in front of this one.

Quote
12:20 Westbury to Swindon due 13:02
12:20 Westbury to Swindon due 13:02 is being delayed between Trowbridge and Melksham and is now expected to be 10 minutes late.
This is due to a late running train being in front of this one.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on May 10, 2019, 12:48:57 pm
Quote
12:20 Westbury to Swindon due 13:02
12:20 Westbury to Swindon due 13:02 has been cancelled.
This is due to a fault on this train.

Quote
13:29 Swindon to Westbury due 14:10
13:29 Swindon to Westbury due 14:10 will be cancelled.
This is due to a fault on this train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on May 19, 2019, 08:40:23 am
Not on Journeycheck yet but the first service to Swindon is still sitting at Westbury while an engineering train is on the single line. 

The train should have left at 08:20.

EDIT: Train just left nearly 20 minutes late.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on May 19, 2019, 09:31:48 am
Not on Journeycheck yet but the first service to Swindon is still sitting at Westbury while an engineering train is on the single line. 

The train should have left at 08:20.

EDIT: Train just left nearly 20 minutes late.

Always eventful ...

Quote
11:05 Weymouth to Swindon due 13:20
Facilities on the 11:05 Weymouth to Swindon due 13:20.
Toilet facilities are not available.
This is due to a fault on this train.
Additional Information
We apologise for the inconvenience this may cause.

Lack of a loo isn't usually a problem on a 45 minute journey.  As this is over 2 hours, it could be become a wee problem!

Reminds me of the thread that we've got about 165 and 166 units being good for the shorter journeys ... but anyone headed all the way from Weymouth to Swindon might prefer the facilities of a 158 which (darn it) was designed for these middle distance journeys!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on May 24, 2019, 08:05:55 am
Quote
07:04 Westbury to Cheltenham Spa due 09:05
07:04 Westbury to Cheltenham Spa due 09:05 has been delayed at Westbury and is now 5 minutes late.
This is due to a fault on this train.

Really not a problem ... report from a user at Melksham Station suggests information board may have just been saying "delayed" due to the concerned nature of the text;  as often, the problem seems to be expanded rather than mitigated by what comes on customer information.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on May 26, 2019, 09:53:38 am
Quote
09:22 Swindon to Westbury due 10:02 has been delayed at Swindon and is now 9 minutes late.
This is due to train crew being delayed.

No problem provided it makes the Weymouth connection at Westbury


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on May 26, 2019, 10:02:02 am
Quote
09:22 Swindon to Westbury due 10:02 has been delayed at Swindon and is now 9 minutes late.
This is due to train crew being delayed.

No problem provided it makes the Weymouth connection at Westbury

Should do - the TransWilts service has gone ahead of the Weymouth at Bradford Junction.  Those in the know could make a same platform change at Trowbridge.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on May 26, 2019, 10:09:16 am
Quote
09:22 Swindon to Westbury due 10:02 has been delayed at Swindon and is now 9 minutes late.
This is due to train crew being delayed.

No problem provided it makes the Weymouth connection at Westbury

Should do - the TransWilts service has gone ahead of the Weymouth at Bradford Junction.  Those in the know could make a same platform change at Trowbridge.

Phew!    After the 10:10 from Westbury, there isn't another Weymouth train until 14:25, and there have been some very unfortunate near misses (of the connection) in the past. 


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on May 26, 2019, 10:13:07 am
Some excellent work by the signallers at Westbury Panel.   The TransWilts allowed to go first even though it incurred a couple of minutes delay to the Weymouth service.

In the past I think the Weymouth used to go from Platform 1 at Westbury.  It is now booked from 2 with the TransWilts coming in on 3 - thus saving the chase down and up the stairs to make the connection.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on May 29, 2019, 03:38:03 pm
Quote
17:41 Cheltenham Spa to Southampton Central due 20:44

17:41 Cheltenham Spa to Southampton Central due 20:44 will be cancelled.

This is due to a shortage of train crew.

Additional Information

Passengers can board the 18:26 Cheltenham Spa - Bristol Temple Meads CrossCountry service (GWR tickets will be accpeted on this service) then change at Bristol Temple Meads for the 19:23 service to Southampton Central.
Passenges can also board the 17:33 Cheltenham Spa - Bristol Parkway and change there for the 18:33 service to Reading and change at Reading for the 19:52 CrossCountry service from Reading to Southampton Central (CrossCountry are accepting GWR tickets on this service).

No mention what passengers south of Swindon do....


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on May 29, 2019, 04:05:01 pm
No mention what passengers south of Swindon do...

Some very odd alternatives for the 21:22 Southampton to Westbury too

Quote
21:22 Southampton Central to Westbury due 22:30

21:22 Southampton Central to Westbury due 22:30 will be cancelled.
This is due to a shortage of train crew.

Additional Information

Passengers can board the 18:26 Cheltenham Spa - Bristol Temple Meads CrossCountry service (GWR tickets will be accpeted on this service) then change at Bristol Temple Meads for the 19:23 service to Southampton Central.
Passenges can also board the 17:33 Cheltenham Spa - Bristol Parkway and change there for the 18:33 service to Reading and change at Reading for the 19:52 CrossCountry service from Reading to Southampton Central (CrossCountry are accepting GWR tickets on this service).


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on May 29, 2019, 05:46:37 pm
17:41 now partially re-instated.  Will run between Cheltenham and Westbury.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on May 29, 2019, 06:41:37 pm
17:41 now partially re-instated.  Will run between Cheltenham and Westbury.

That sorts out the majority of issues ... 85 minute gaps and goodness knows what in through journey changes reduced to 40 minute delays southbound.  Northbound, the only significant delay (other than the odd unusual journey)  is for passengers to Warminster connecting from the London to Salisbury train - assuming there wasn't a rearrangement of the connections a couple of weeks back.

Hope people known it's re-instated.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 05, 2019, 04:55:47 am
Quote
06:07 Swindon to Southampton Central due 08:09
06:07 Swindon to Southampton Central due 08:09 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.

This is an important get-to-work train for an admittedly not massive number of people.  It is no longer the "joke" train it was prior to 2013.

Next train is not for nearly three hours (06:52 then 09:41 into Westbury)

Alternatives - some very common flows on this train these days in addition to Melksham issues: 
06:16 from Swindon, change at Bath Spa, 07:35 into Westbury - 43 minutes late
07:28 to 08:10 Trowbridge to Salisbury (change Westbury) rather than 06:46 direct - over 30 minutes late
06:46 Trowbridge to Reading arrive 08:07 (change Westbury) now arrive 08:46, 39 minutes late
06:46 Trowbridge to Southampton Central arrive 08:09 now arrive 09:04, 55 minutes late




Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 05, 2019, 07:30:15 am
Doubly frustrating for anyone coming from Gloucester or Golden Valley line stations hoping to head south of Swindon - and a few do.

This week the Gloucester to Swindon leg is replaced by buses.   There is a "fast" one leaving Gloucester at 04:57 going direct to Swindon and another leaving even earlier at 04:17 calling at Stonehouse, Stroud and Kemble.  Both arrive at Swindon just before six - but with no onward connection today.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bignosemac on June 05, 2019, 09:16:52 am
Are some of the knock-on delays being caused by the failed freight at Bathampton?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 05, 2019, 12:40:55 pm
Quote
Train Cancellations
12:20 Westbury to Swindon due 13:02
12:49 Swindon to Frome due 13:41
14:10 Frome to Swindon due 15:07

and

Quote
12:20 Westbury to Swindon due 13:02
12:20 Westbury to Swindon due 13:02 will be cancelled.
This is due to a broken down train.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay

OK - fair enough on getting my money (or some of it) back but how do I get to Melksham??


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 05, 2019, 01:05:11 pm
12:49 partially re-instated - starts from Westbury to go to Frome, so the 14:10 from Frome will run to Swindon as booked.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 05, 2019, 01:14:55 pm
12:49 partially re-instated - starts from Westbury to go to Frome, so the 14:10 from Frome will run to Swindon as booked.


That's a relief - I'm on the return leg of that (15:34 ex Chippenham) into Melksham.   Had me worried for a few!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 06, 2019, 05:28:09 am
Are some of the knock-on delays being caused by the failed freight at Bathampton?

May have been yesterday ... no such excuse available today.

Quote
06:07 Swindon to Southampton Central due 08:09
06:07 Swindon to Southampton Central due 08:09 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.

The one train GWR choose to cancel (according to journey check) over their entire area.    Haven't "bothered" to post alternative arrangements ... and don't appear to be rushed off their feet.      See yesterday's post (3 or 4 messages up in this thread for just how much cancellation on the TransWilts mucks up commute-to-work flows.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 06, 2019, 06:53:07 am
Quote
07:04 Westbury to Cheltenham Spa due 09:05
07:04 Westbury to Cheltenham Spa due 09:05 will no longer call at Melksham.
This is due to a fault with the signalling system.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 06, 2019, 08:51:33 am
Signalling has failed on the single line.  Pilotman now travelling aboard each train between Trowbridge and Chippenham.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on June 06, 2019, 12:18:17 pm
The 12:20 Westbury to Swindon service will divert via Bathampton Junction. Congestion on the line now compounded by 1A79, which has reversed at Heywood Road Junction and is diverting via Melksham because of a cow being struck by a train at Urchfont. 6M40 freight is waiting to follow 1A79 (which is waiting for 2M08 to clear the single line) with 2M10 and 7B12 waiting to follow those up the single line as well.

It might have been sensible to send 1A79 up to Bathampton to keep the single line flowing. It would probably been quicker for 1A79 as well. Trains are now stacked from Bradford Junction back towards Westbury.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 06, 2019, 12:25:55 pm
Quote
12:20 Westbury to Swindon due 13:02
12:20 Westbury to Swindon due 13:02 will no longer call at Melksham.
This is due to animals on the railway earlier today.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay
Last Updated:06/06/2019 12:03

So that's the third cancellation of the day so far at Melksham ... seeing other post made in parallel and the animal on the line isn't even on the TransWilts.   Needs to have a significant capacity increase as it's become a pinch point.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on June 06, 2019, 01:30:22 pm
Needs to have a significant capacity increase as it's become a pinch point.

I couldn't agree more. There are already times of the day when the line is worked to capacity. There are only limited margins to accommodate short notice diversions. As well as being an important route in its own right, it is also the key diversionary route for main line trains (passenger and freight) when there are problems anywhere between Westbury and Reading. The current capacity issues see the local service being made to give way in order to accommodate main line services, either being cancelled or sent via Bathampton.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 06, 2019, 08:36:01 pm
Quote
19:32 Westbury to Cheltenham Spa due 21:33
19:32 Westbury to Cheltenham Spa due 21:33 is being delayed at Swindon.
This is due to the train departing late to maintain customer connections.

Excellent ... approve of this one!

[9 minutes late off Swindon]


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 06, 2019, 08:50:53 pm
The 12:20 Westbury to Swindon service will divert via Bathampton Junction. Congestion on the line now compounded by 1A79, which has reversed at Heywood Road Junction and is diverting via Melksham because of a cow being struck by a train at Urchfont. 6M40 freight is waiting to follow 1A79 (which is waiting for 2M08 to clear the single line) with 2M10 and 7B12 waiting to follow those up the single line as well.

It might have been sensible to send 1A79 up to Bathampton to keep the single line flowing. It would probably been quicker for 1A79 as well. Trains are now stacked from Bradford Junction back towards Westbury.

Or as described in Cornwall Live (https://www.cornwalllive.com/news/delays-after-train-hits-cow-2947889) ...


"A South West train service due to pass through the South West" .... love it!

Quote
A South West train service due to pass through the South West has been damaged after striking a cow on the line.

Delays of up to an hour are expected.

The incident happened to the 10.03 Paddington to Penzance train. It was between Pewsey and Westbury when it struck the animal.

It has left train lines blocked between Newbury and Westbury, with delays of at least an hour anticipated for services passing through those areas.

Some stations on that route will not be serviced at all.

Diversions are in place between Reading and Taunton.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 06, 2019, 09:08:06 pm
I despair for the generation of journalists that followed me. 


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Timmer on June 06, 2019, 09:59:43 pm
I despair for the generation of journalists that followed me. 
I think you are being a little generous calling them journalists...more like click bait merchants.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 07, 2019, 04:17:15 am
Quote
19:32 Westbury to Cheltenham Spa due 21:33
19:32 Westbury to Cheltenham Spa due 21:33 is being delayed at Swindon.
This is due to the train departing late to maintain customer connections.

Excellent ... approve of this one!

[9 minutes late off Swindon]

Instructive to see what can be done:

9 late off Swindon. 6 late into Gloucester ... and just 1 late into Cheltenham Spa.
60 minutes (exactly) taken rather than 68 (scheduled) - saving around 13%

I am not advocating slashing timetable schedules - I would far rather have trains running to time than shaving a few minutes in theory and having the whole thing becoming a bit ropey in practise. Indeed, we are seeing decent performance on the current timetable from the IETs and I hope that quicker schedules from December won't result in a drop in performance against timetable.

Also to consider / comment on - on schedules, the timetable cannot know on a day by day basis which trains and at which stations passenger loading / unloading will take longer than usual.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 07, 2019, 06:26:40 am
Quote
06:07 Swindon to Southampton Central due 08:09
06:07 Swindon to Southampton Central due 08:09 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.

07:01 gone from Westbury ... next train Westbury to Warminster and Saliisbury - 07:40, or 08:05 to Romsey and Southampton Central.

07:36 Salisbury to Southampton gone - next train 07:50.

LONG gap at Dilton Marsh


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: martyjon on June 07, 2019, 07:05:02 am
Grahame, was the customer, note the singular use of the word, you ?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 07, 2019, 07:37:09 am
Grahame, was the customer, note the singular use of the word, you ?

I'm looking for the context of the question ... are you looking at the hold at Swindon last night?    No, not me, I was simply reporting on a feed. 

I suspect the singular word was really for multiple customers, as in a shortening of "customer flow".  There are usually quite a number of people connecting off London expresses to the local trains on the Stroud Valley line and I would expect the connection would have been held for dozens of people.  Swindon actually has an authorised "delay train to make connection" list telling staff how long they can hold each Gloucester / Cheltenham Spa local to wait for passengers from London / Reading / Didcot.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 09, 2019, 08:13:48 am
Not good

Quote
08:11 Warminster to Swindon due 09:04

08:11 Warminster to Swindon due 09:04 will be terminated at Westbury.
It will no longer call at Trowbridge, Melksham, Chippenham and Swindon.
This is due to a shortage of train crew.

Quote
09:22 Swindon to Westbury due 10:02

09:22 Swindon to Westbury due 10:02 will be cancelled.
This is due to a shortage of train crew.

Quote
10:30 Westbury to Swindon due 11:14

10:30 Westbury to Swindon due 11:14 will be cancelled.
This is due to a shortage of train crew.

Quote
11:28 Swindon to Westbury due 12:08

11:28 Swindon to Westbury due 12:08 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 09, 2019, 08:18:28 am
Quote
08:11 Warminster to Swindon due 09:04
08:11 Warminster to Swindon due 09:04 will be terminated at Westbury.
It will no longer call at Trowbridge, Melksham, Chippenham and Swindon.
This is due to a shortage of train crew.

GWR seem to have real trouble providing this train for a variety of reasons ... and it's one that people have come to rely on ... looks like Billy and me will be driving to the Great Global Greyhound Walk (https://www.greatglobalgreyhoundwalk.co.uk/uk-walk-schedule/) in Monkton Park, just a few hundred yards from Chippenham Station.  Pity really - both myself and the organiser of the local walk (and our hounds) are keen users of the TransWilts trains, as are our hounds ...

Noting Bobm posted in parallel to me ... and that three more services have been added to the list. Special treatment for the TransWilts again at the moment - nothing else showing cancelled across GWR land ...


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 09, 2019, 12:17:31 pm
Not that it matters much to those left without a train - but the cause of all four cancellations was down to the lack of a driver rather than a guard.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on June 09, 2019, 02:42:31 pm
As usual, no advice from GWR as to what passengers should do.   I can remember back in BR times "We apologise that the xxxx from here to there is cancelled.   Passengers should catch xxxxxxx (whatever) "


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 09, 2019, 02:48:52 pm
As usual, no advice from GWR as to what passengers should do.   I can remember back in BR times "We apologise that the xxxx from here to there is cancelled.   Passengers should catch xxxxxxx (whatever) "

Could have been a bit embarrassing ... "The 08:20 is cancelled. As the 10:30 is also cancelled, the next train to Melksham will be at 12:36".  Realistically, alternatives would have been provided if asked for, but by not offering the train company probably helps to suppress demand for what's going to be an inferior service from them, and which would cost them quite a bit to provide.  I am explaining, not condoning!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 10, 2019, 02:51:34 pm
Quote
15:19 Swindon to Westbury due 16:00
15:19 Swindon to Westbury due 16:00 will be cancelled.
This is due to a fault on this train.

Up train from Frome cancelled from Westbury to Swindon too??

Yep

Quote
14:10 Frome to Swindon due 15:07
14:10 Frome to Swindon due 15:07 will be terminated at Westbury.
It will no longer call at Trowbridge, Melksham, Chippenham and Swindon.
This is due to a fault on this train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 14, 2019, 01:08:30 pm
Quote
12:20 Westbury to Swindon due 13:02
12:20 Westbury to Swindon due 13:02 has been cancelled.
This is due to a fault with the signalling system.
Additional Information
If you are travelling from an unstaffed station please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination. This will enable us to get suitable replacement transport to you as quickly as possible.

Quote
13:29 Swindon to Westbury due 14:10
13:29 Swindon to Westbury due 14:10 will be cancelled.
This is due to a fault with the signalling system.
Further Information


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: SandTEngineer on June 14, 2019, 10:04:57 pm
Quote
12:20 Westbury to Swindon due 13:02
12:20 Westbury to Swindon due 13:02 has been cancelled.
This is due to a fault with the signalling system.
Additional Information
If you are travelling from an unstaffed station please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination. This will enable us to get suitable replacement transport to you as quickly as possible.

Quote
13:29 Swindon to Westbury due 14:10
13:29 Swindon to Westbury due 14:10 will be cancelled.
This is due to a fault with the signalling system.
Further Information

I think the fault with the signalling system may have been the major axle counter system failure at Bristol TM which stopped the job for a good two hours.  When I looked at OTT maps during that failure a number of Porstsmouth-Cardiff trains were being held in the platforms at Westbury so perhaps there was no space for the TRANSWILTS service (or shortage of train crew due to the disruption).


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 19, 2019, 07:22:50 am
Quote
07:04 Westbury to Cheltenham Spa due 09:05
07:04 Westbury to Cheltenham Spa due 09:05 is being delayed at Westbury.
This is due to a fault on this train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 19, 2019, 07:37:37 am
and

Quote
07:04 Westbury to Cheltenham Spa due 09:05
07:04 Westbury to Cheltenham Spa due 09:05 has been cancelled.
This is due to a broken down train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 19, 2019, 07:49:28 am
Quote
07:33 Westbury to Swindon due 08:15
07:33 Westbury to Swindon due 08:15 is being delayed between Westbury and Trowbridge and is now expected to be 3 minutes late.
This is due to a broken down train.

Previous train cancelled - although busy, the 07:04 Westbury to Swindon is followed by this 07:33 so people are only 30 minutes late.  A (further) three minute delay is just a shrug of the shoulders and with 90 mph stock on a 75mpt timed services (assuming a 16x or 158) time should be made up.



Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 19, 2019, 08:11:24 am
Just to note the 07:36 from London Paddington to Cheltenham Spa has also been cancelled in addition to the 07:04 from Westbury so that’s s big gap on the Golden Valley Line.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 21, 2019, 03:08:19 pm
Quote
15:19 Swindon to Westbury due 16:00
15:19 Swindon to Westbury due 16:00 will be started from Chippenham.
It will no longer call at Swindon.
This is due to a fault with the signalling system.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 21, 2019, 04:05:20 pm
Very odd. The axle counters on platforms 1 & 2 at Swindon have failed which prevents any trains leaving those platforms and heading for Wootton Bassett Junction.

The incoming service on the TransWilts from Frome was crossed to the Down Main at Wootton Bassett junction and arrived on platform 4 just before 15:10.  Unfortunately it couldn’t stay there until 15:19 because of a service to Cardiff due in at 15:14.  So the 15:19 TW service set off at 15:15 to head to Chippenham.  Officially it was cancelled at Swindon but I wonder if anyone waiting for the train was allowed to board. 


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: sheepbingo on June 21, 2019, 04:06:09 pm
Quote
16:21 Westbury to Swindon due 17:03
16:21 Westbury to Swindon due 17:03 will be reinstated and will now run as scheduled.

Quote
17:36 Swindon to Westbury due 18:18
17:36 Swindon to Westbury due 18:18 will be reinstated and will now run as scheduled.

Quote
18:32 Westbury to Swindon due 19:21
18:32 Westbury to Swindon due 19:21 will be reinstated and will now run as scheduled.

Quote
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 will be reinstated and will now run as scheduled.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 21, 2019, 04:38:54 pm
Not sure if they were cancelled (and then re-instated) because of the signalling problems at Swindon or the fire alarms going off at Westbury Panel causing the signallers to be evacuated for a short while.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 21, 2019, 05:07:49 pm
Not sure if they were cancelled (and then re-instated) because of the signalling problems at Swindon or the fire alarms going off at Westbury Panel causing the signallers to be evacuated for a short while.

Westbury panel issue.   They also diverted the 15:03 PAD tp PNZ via MKM ... 7 minute delay to the 16:37 MKM to SWI which I am now on.

Quote
15:03 London Paddington to Penzance due 20:40
15:03 London Paddington to Penzance due 20:40 will no longer call at Pewsey.
This is due to the fire alarm sounding in the signalling centre.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: rogerw on June 21, 2019, 05:58:18 pm
1519 definitely left Swindon with some passengers on board


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 22, 2019, 07:20:44 am
7 O'Clock in the morning and ...

Quote
16:32 Westbury to Swindon due 17:22
16:32 Westbury to Swindon due 17:22 will be cancelled.
This is due to a shortage of train crew.

Quote
17:36 Swindon to Westbury due 18:20
17:36 Swindon to Westbury due 18:20 will be cancelled.
This is due to a shortage of train crew.

At 10 hours notice, GWR really should be able to find a stand by driver from the considerable number they employ.   

Difficult call at what point to announce a cancellation - it really mucks people about who are planning day trips if the service can be re-instated and the cancellation can be turned into a "false alarm", and yet if people go out for the day not realising there may be. problem getting home ...

Personal view would be to:
a) provide a statistical feed  - "20% chance not running" or "80% not running" together with "we'll  know better at 10 a.m." Some may argue about the extra effort to get this data out, but the planners already know it anyway.  Some may argue that Jo Public may not understand the estimates.
b) At 10 hours notice, plenty of time to have a standby rail replacement bus in place and to publish its times.  This is the busiest train of the day ... and theres a long gap after it ....


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 24, 2019, 06:56:44 am
Quote
12:20 Westbury to Swindon due 13:02
13:29 Swindon to Westbury due 14:10

Facilities on the 13:29 Swindon to Westbury due 14:10.
Will be formed of 3 coaches instead of 2.

I'll admit that when I see a blue streak on the map at the top of the forum in a certain place, I roll my eyes and think "what this time".  This time - not a problem  ;D


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 25, 2019, 09:42:08 am
Due to damage to the overhead electric wires between Didcot Parkway and Swindon trains have to run at reduced speed on some lines.
Impact:
Train services running through these stations may be delayed by up to 10 minutes. Disruption is expected until 11:30 25/06.

Knock on ...

Quote
08:53 Swindon to Westbury due 09:41
08:53 Swindon to Westbury due 09:41 has been previously delayed but is expected to be 6 minutes late from Trowbridge.
This is due to a late running train being in front of this one.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 25, 2019, 10:26:42 am
..and a knock on to the knock on.

The 08:00 London Paddington to Bristol Temple Meads was four minutes late at Swindon but lost another four minutes after catching up the TransWilts service before Thingley Junction.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 25, 2019, 11:32:50 am
..and a knock on to the knock on.

The 08:00 London Paddington to Bristol Temple Meads was four minutes late at Swindon but lost another four minutes after catching up the TransWilts service before Thingley Junction.

Yeah ... the Swindon to Westbury train was formed of 150243 which has a top speed of 75 mph, even though the units supposed to be on these diagrams now are 165s with a top speed of 90 mph.  The 150 is perfectly adequate for the job (happy to have them) and even made up most of the time after Melksham. Really makes one wonder how the timetable will perform when ripples from those little events such as overhead problems ... or wheelchair passengers taking longer to load,  more than usual passenger flows, police called to deal with passengers knock the schedule - examples, you'll note, that are not really of GWR origin.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 25, 2019, 11:40:22 am
Signaller was short of options with 08:53 off Swindon.

There was a late running train to Cheltenham in Platform 3 needing to cross in front of the bay.   There was a service from South Wales waiting at Rushey Platt for the Cheltenham to leave, with the unit from Gloucester via Bristol behind it (which needed the bay the TW unit was sat in).

Meanwhile there was a service to South Wales and the 08:00 from London queuing for Platform 4.

So after the Cheltenham left, the service from South Wales was signalled into Platform 3 as the service to Swansea departed from Platform 4.   Then the TW was let out in front of the Bristol to free the bay for the other unit waiting outside. 

The 08:53 left nine minutes late.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 25, 2019, 02:15:33 pm
Quote
14:10 Frome to Swindon due 15:07
14:10 Frome to Swindon due 15:07 will be terminated at Westbury.
It will no longer call at Trowbridge, Melksham, Chippenham and Swindon.
This is due to a fault with the signalling system.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 25, 2019, 03:18:30 pm
Quote
15:19 Swindon to Westbury due 16:00
15:19 Swindon to Westbury due 16:00 will be cancelled.
This is due to a fault with the signalling system.

Quote
16:21 Westbury to Swindon due 17:03
16:21 Westbury to Swindon due 17:03 will be cancelled.
This is due to a fault with the signalling system.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 25, 2019, 03:44:40 pm
Quote
Cancellations to services between Swindon and Westbury
Due to a fault with the signalling system between Swindon and Westbury the line is blocked.
Train services running through these stations may be cancelled or suspended. Disruption is expected until 17:00 25/06.
Further Information
Customers travelling from unstaffed stations are requested to make use of the Customer Help Point systems available, or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers travelling, and their intended destinations. This will enable us to get suitable road replacement transport to customers as quickly as possible.
If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay

Err ... GWR should know passenger flows and rough numbers and be able to get alternatives in place in good time - not waiting until people get to the station and press the help point button before suitable road transport is sourced.    Waiting until people call in before pressing the green button - even if it has been primed - is NOT "as quickly as possible".


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 25, 2019, 03:46:08 pm
What a surprise - not.

Busiest train of the day ...

Quote
17:36 Swindon to Westbury due 18:18
17:36 Swindon to Westbury due 18:18 will be cancelled.
This is due to a fault with the signalling system.
Further Information


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on June 25, 2019, 05:23:44 pm
Quote
Cancellations to services between Swindon and Westbury
Due to a fault with the signalling system between Swindon and Westbury the line is blocked.
Train services running through these stations may be cancelled or suspended. Disruption is expected until 17:00 25/06.
Further Information
Customers travelling from unstaffed stations are requested to make use of the Customer Help Point systems available, or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers travelling, and their intended destinations. This will enable us to get suitable road replacement transport to customers as quickly as possible.
If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay

Err ... GWR should know passenger flows and rough numbers and be able to get alternatives in place in good time - not waiting until people get to the station and press the help point button before suitable road transport is sourced.    Waiting until people call in before pressing the green button - even if it has been primed - is NOT "as quickly as possible".

Surely it should be the duty of the TOC to take responsibility for the passengers and not expect them to go chasing for info regarding their travel arrangements and provide the facility at the booked time of the train..   I regularly see requests from GWR in the event of cancellations on Cornish Branches for passengers to use the Help Points and to tell them how many are there are and their travel. details.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 25, 2019, 06:40:11 pm
Surely it should be the duty of the TOC to take responsibility for the passengers and not expect them to go chasing for info regarding their travel arrangements and provide the facility at the booked time of the train..   I regularly see requests from GWR in the event of cancellations on Cornish Branches for passengers to use the Help Points and to tell them how many are there are and their travel. details.

Yes - I agree. In theory - but I have a degree of sympathy for train operators and for the environment at the financial and environmental cost of running around number > 1 of replacement vehicles carrying fresh air to and from stations that would have offered little or no traffic anyway.

Some West Country branches are primarily end to end ... with some intermediate station calls made only on request.   Divide the number of passenger journeys to or from the station in a year by the number of trains timetabled to call if required, and you'll get a figure of just 1 or 2.  And in those cases, although the principle may be wrong, the pragmatic approach is to run replacement on demand.   I suspect end to end for every such line the  traffic is far, far higher - the stations in question being characterised in normal service by busy trains calling but hardly anyone getting on or off.

Where an average usage per train in not just 1 or 2 journeys, but much higher - different guidelines should apply.  They should apply to the termini of the West Country branches, and they should apply to certain intermediate stations such as Crediton (around 6 journeys per average train), Falmouth Town (around 10 journeys per average train) and Melksham (around 14 journeys per average train).  In those cases, as soon as there's a probability of the station loosing its service an alternative should be put in place.

Cost of providing alternative transport makes your TOC weep?   Maybe - and the solution is to fix the underlying problems where things keep going wrong.   4 out of 18 lost today at Melksham - that's a 22% cancellation rate.  How do you cut the cost of rail replacements?   Reduce the cancellation rate to under 5%, then you'll have cut your rail replacement costs to less than a quarter, AND you will have a lot more happy customers - happy because they'll have been able to use the train service they [morally] contacted for when they planned their day or booked their ticket.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: rogerw on June 25, 2019, 07:04:58 pm
With the problems today being caused by signal problems there should be no cost to the TOC as NR would have to pick up the tab


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on June 25, 2019, 09:44:34 pm
With the problems today being caused by signal problems there should be no cost to the TOC as NR would have to pick up the tab

aka the taxpayer.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 27, 2019, 05:27:05 am
Quote
18:32 Westbury to Swindon due 19:21
18:32 Westbury to Swindon due 19:21 will be cancelled.
This is due to a shortage of train crew.

Quote
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 28, 2019, 01:40:23 pm
Quote
12:49 Swindon to Frome due 13:41 is being delayed at Westbury and is now expected to be 24 minutes late.
This is due to a tree blocking the railway earlier today.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Adelante_CCT on June 29, 2019, 06:22:07 pm
Quote
20:02 Cheltenham Spa to Westbury due 21:50 will be cancelled.
This is due to a fault on this train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 29, 2019, 07:35:29 pm
Wonder if that means a Westbury crew need a lift home.  They could offer taxi seats to displaced passengers. 

That would have worked a few years ago - now you need a coach with more than 8 seats.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 29, 2019, 08:17:48 pm
Wonder if that means a Westbury crew need a lift home.  They could offer taxi seats to displaced passengers. 

That would have worked a few years ago - now you need a coach with more than 8 seats.

Well .... we had the First bus in the Melksham Carnival parade and managed to work out lifts etc to get everyone from out of town home soon after the parade finished ... I'm just cooling down and will see if I got any decent pictures in the process of handing out a LOT of leaflets!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 29, 2019, 08:19:35 pm
Thought of you in the heat.  Headed west to Wales although signalling problems meant a change of destination.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 30, 2019, 06:22:28 am
Quote
08:11 Warminster to Swindon due 09:04

08:11 Warminster to Swindon due 09:04 will be cancelled.
This is due to a shortage of train crew.

Quote
09:22 Swindon to Westbury due 10:02

09:22 Swindon to Westbury due 10:02 will be cancelled.
This is due to a shortage of train crew.

Quote
10:30 Westbury to Swindon due 11:14

10:30 Westbury to Swindon due 11:14 will be cancelled.
This is due to a shortage of train crew.

Quote
11:28 Swindon to Westbury due 12:08

11:28 Swindon to Westbury due 12:08 will be cancelled.
This is due to a shortage of train crew.

These won't run next Sunday either as it is rail replacement all day on July 7th.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 30, 2019, 07:00:36 am
Quote
08:11 Warminster to Swindon due 09:04 will be cancelled.
09:22 Swindon to Westbury due 10:02 will be cancelled.
10:30 Westbury to Swindon due 11:14 will be cancelled.
11:28 Swindon to Westbury due 12:08 will be cancelled.
This is due to a shortage of train crew.

I hope GWR are pleased with themselves after we handed out a thousand leaflets yesterday at the Melksham Carnival telling people about (amongst other things) the great Weymouth trips on Sundays.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 30, 2019, 07:34:46 am
Quote
08:11 Warminster to Swindon due 09:04 will be cancelled.
09:22 Swindon to Westbury due 10:02 will be cancelled.
10:30 Westbury to Swindon due 11:14 will be cancelled.
11:28 Swindon to Westbury due 12:08 will be cancelled.
This is due to a shortage of train crew.

I hope GWR are pleased with themselves after we handed out a thousand leaflets yesterday at the Melksham Carnival telling people about (amongst other things) the great Weymouth trips on Sundays.

GWR don't seem too bothered ...

Me:
Quote
@GWRHelp - Why have you cancelled all morning trains at Melksham (population 25,000) when we handed out 1,000 train timetable leaflets at the Carnival yesterday suggesting Sunday day trip to Weymouth?  What alternative for the journey?

Reply:
Quote
Morning, really sorry for the delays. This is due to a shortage of train crew. The next train service will be 1252. - Celia


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 30, 2019, 07:55:02 am
I followed up "Thank you Celia.  What should people who have planned a day trip to Weymouth leaving at 09:47 do.  Don't you provide road alternatives?".  Celia cut and pasted her previous "answer" back ... oh dear.

There are times like this that it's very difficult to be the candid friend.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 30, 2019, 08:01:33 am
As if proof were needed about the issues these cancellations cause...

(http://www.mbob.co.uk/rforum/mkm3006.png)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Timmer on June 30, 2019, 08:03:51 am
Does Celia even work for GWR?

Being ‘out of hours’ isn’t the Twitter feed manned by National Rail staff in India?

GWR usually provide a more detailed response during normal ‘opening’ hours.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Charlie (in Gloucester) on June 30, 2019, 08:11:11 am
Does Celia even work for GWR?

Being ‘out of hours’ isn’t the Twitter feed manned by National Rail staff in India?

GWR usually provide a more detailed response during normal ‘opening’ hours.

It’s done from Swindon/Plymouth all the time I believe, just someone between 00:00-06:00 normally does multiple things.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 30, 2019, 08:12:58 am
Slightly irksome that four successive cancellations are called "delays".   


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 30, 2019, 08:16:41 am
Does Celia even work for GWR?

Being ‘out of hours’ isn’t the Twitter feed manned by National Rail staff in India?

GWR usually provide a more detailed response during normal ‘opening’ hours.

She's representing GWR and at a time that they're very much open for business. Whether she's an employee or working for them on contract really isn't important to passengers.  I do suspect she may have had rather more incoming tweets than she had time to properly investigate prior to answering this morning. And I do feel she's offered operational comments from the railway's viewpoint and not practical solutions to how customers can now make their journeys.

Slightly irksome that four successive cancellations are called "delays".  

And I note that the train she offered as an alternative to Weymouth actually runs ... the other way to Swindon!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 30, 2019, 09:29:33 am
The messages on Journeycheck have been updated to include...

Quote
Further Information
Customers at un-staffed stations are advised to use the help-point provided to obtain alternative road transport. Thank you.



Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 30, 2019, 12:06:41 pm
Quote
Morning, really sorry for the delays. This is due to a shortage of train crew. The next train service will be 1252. - Celia

Oh no it won't ... scheduled at 12:52 maybe but

Quote
11:05 Weymouth to Swindon due 13:18
11:05 Weymouth to Swindon due 13:18 has been delayed at Maiden Newton and is now 9 minutes late.
This is due to passengers causing a disturbance on this train.

[snip]
Due          Station      Status
12:52   Melksham   13:01


We'll forgive passenger disturbance - outside GWR's control.  Lack of all morning service because they don't have enough staff 5 years into the service  is very, very hard to forgive.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on June 30, 2019, 02:23:08 pm
The first "up" train of the day 16 late at Melksham in the end.   Held to let the London train it should have connected with at Swindon through ahead of it, 21 late into Swindon - so it arrived there after it was due to start on the journey back.   As a result ...

Quote
13:38 Swindon to Weymouth due 15:54
13:38 Swindon to Weymouth due 15:54 has been delayed at Swindon and is now 12 minutes late.
This is due to passengers causing a disturbance on a train earlier today.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on June 30, 2019, 10:38:57 pm
...and just to round off the day.  The later services ran with a unit lacking a working toilet. 


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 01, 2019, 06:44:23 am
...and just to round off the day.  The later services ran with a unit lacking a working toilet. 

And to round off the month, a summary of performance for the last 28 days (I have chosen that rather than 30 days to get an equal number of each day of the week, and to have same period length as the railway)

Melksham stats - trains scheduled to call but not calling at Melksham. Compiled from the running log at http://www.mrug.org.uk/record.html on the Melksham Rail User Group web site which is compiled from Tiger feeds.

day   lost   reason given
30   4   A shortage of train crew
29   1   A fault on this train
27   2   A shortage of train crew
27   1   no reason given, 13:55
25   4   a fault with the signalling system
22   2   A shortage of train crew
19   1   A fault on this train
14   2   a fault with the signalling system
10   2   A fault on this train
9   4   A shortage of train crew
6   1   Animals on the railway earlier today
6   1   a fault with the signalling system
6   1   A shortage of train crew
6   2   no raason given, 09:18 and 11:12
5   2   a broken down train
5   1   A shortage of train crew

31 cancellations in 28 days over 16 different incidents
Trains (or planned replacement buses) scheduled 476
Cancellation rate 6.5%

14   A shortage of train crew
7   A signalling fault
6   A train fault
3   Reason not logged (at least 2 are congestion, train ran but via Bathampton rather than Melksham)
1   Animals on the railway

Note - the stats are kind - i.e. could be worse
* "23   13   Bus   " Recording systems do not log running of planned rail replacement buses.
* Cancellation that are notified but then trains re-instated loose confidence and business but are not logged
* Delays not analysed in detail; worst was 22 minutes , most just a few minutes. 283 trains "On Time".



Comment - if GWR had its own house in order (enough crews and trains that routinely worked when out in service), two thirds of the problem would be cured.  We do get train faults on other operator's trains, but in June I believe none of the cancellations were due to freights "sitting down".


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 03, 2019, 07:09:45 am
Quote
05:17 Gloucester to Southampton Central due 08:09
05:17 Gloucester to Southampton Central due 08:09 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a broken down train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bignosemac on July 03, 2019, 08:18:17 am
grahame, your 1st July summary of the previous four weeks said that no delays/cancellations to TW services were due to freights 'sitting down'.

You tempted fate by saying that. This morning's cancellation was for precisely that reason.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on July 04, 2019, 01:32:37 pm
Quote
14:10 Frome to Swindon due 15:07

14:10 Frome to Swindon due 15:07 will be terminated at Westbury.
It will no longer call at Trowbridge, Melksham, Chippenham and Swindon.
This is due to a fault on this train.

Quote
15:19 Swindon to Westbury due 16:00

15:19 Swindon to Westbury due 16:00 will be cancelled.
This is due to a fault on this train.

Quote
16:21 Westbury to Swindon due 17:03

16:21 Westbury to Swindon due 17:03 will be cancelled.
This is due to a fault on this train.

Quote
17:36 Swindon to Westbury due 18:18

17:36 Swindon to Westbury due 18:18 will be cancelled.
This is due to a fault on this train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 04, 2019, 03:01:09 pm
Quote
14:10 Frome to Swindon due 15:07

14:10 Frome to Swindon due 15:07 will be terminated at Westbury.
It will no longer call at Trowbridge, Melksham, Chippenham and Swindon.
This is due to a fault on this train.

Quote
15:19 Swindon to Westbury due 16:00

15:19 Swindon to Westbury due 16:00 will be cancelled.
This is due to a fault on this train.

Quote
16:21 Westbury to Swindon due 17:03

16:21 Westbury to Swindon due 17:03 will be cancelled.
This is due to a fault on this train.

Quote
17:36 Swindon to Westbury due 18:18

17:36 Swindon to Westbury due 18:18 will be cancelled.
This is due to a fault on this train.

At the risk of becoming too much of a "Crayonista", I do wonder why the mid-afternoon TransWilts diagram, leaving a gaping hole in services, was the one to be canned.  A quick comb through Real Time Trains and informed by a bit of local knowledge, suggests that the 13:29 off Swindon, 14:10 into Westbury, could have turned around and left at 14:24, picking up the path of the 14:10 ex Frome to Swindon - service re-instated.

The 13:29 ex Swindon, though, does not sit idle at Westbury and the following alternatives would be lost:
14:38 Westbury to Bristol Parkway (but there's another train 14 minutes later)
15:44 Bristol Parkway to Bath Spa (but there's another train 12 to 14 minutes later)
16:45 Bath Spa to Bristol Parkway (but there's another train 10 earlier and one 16 later)
17:44 Bristol Parkway to Westbury (but there's another train 13 minutes later).
Not quite that simple - a slightly different stopping pattern and a couple of special stop notices needed, and in the case of the 15:44 passengers from Parkway a need to change at Temple Meads as the alternative train comes from Cardiff.

As a TransWilts user, we usually just shrug off delays of quarter of an hour - seems a bit harsh to run nothing on our line just so that others don't have a delay we would shrug off!




Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on July 04, 2019, 03:41:50 pm
It's a pretty awful day all round to be honest with this morning's major signalling problems, more this afternoon & broken down trains.  I think everyone is feeling the pain, I know I was! 🙂

You make some perfectly reasonable suggestions but the railways lack agility......fragility however they have by the bucketload!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on July 04, 2019, 04:31:17 pm
The 16:21 from Westbury and 17:36 from Swindon have been reinstated.

The 16:21 will leave late due to waiting for a unit from an incoming service to form the train.

Edit to add: 16:21 eventually left 19 minutes late.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 06, 2019, 04:34:19 pm
Been distributing leaflets and encouraging people to use the train at the Semington Village Fete.  Then I get home to ...

Quote
16:32 Westbury to Swindon due 17:22
16:32 Westbury to Swindon due 17:22 will be cancelled.
This is due to a shortage of train crew.

Quote
17:36 Swindon to Westbury due 18:20
17:36 Swindon to Westbury due 18:20 will be cancelled.
This is due to a shortage of train crew.

This should be so rare that I am surprised.  Sadly, I am not surprised.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bradshaw on July 06, 2019, 05:49:38 pm
This might be worse than cancellations
Passenger anger as trains miss last stops to Rugeley
(https://www.bbc.co.uk/news/uk-england-48887425?intlink_from_url=https://www.bbc.co.uk/news/england&link_location=live-reporting-story)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on July 06, 2019, 07:53:56 pm
Been distributing leaflets and encouraging people to use the train at the Semington Village Fete.  Then I get home to ...

Quote
16:32 Westbury to Swindon due 17:22
16:32 Westbury to Swindon due 17:22 will be cancelled.
This is due to a shortage of train crew.

Quote
17:36 Swindon to Westbury due 18:20
17:36 Swindon to Westbury due 18:20 will be cancelled.
This is due to a shortage of train crew.

This should be so rare that I am surprised.  Sadly, I am not surprised.

Trains subsequently revised to run to and from Chippenham.
Manual announcements at Swindon telling people to catch the Taunton train and change.
Automatic announcements saying the next direct service is 21:06.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 06, 2019, 08:13:53 pm
Trains subsequently revised to run to and from Chippenham.
Manual announcements at Swindon telling people to catch the Taunton train and change.
Automatic announcements saying the next direct service is 21:06.

Yes - after the 17:36 cancelled ("due to a planning error" says Real Time Trains), the 19:36 started from Chippenham - the 18:32 from Westbury to Swindon running three quarters of an hour late so wouldn't have had the time to do the complete trip

Quote
19:36 Swindon to Westbury due 20:20
19:36 Swindon to Westbury due 20:20 will be started from Chippenham.
It will no longer call at Swindon.
This is due to a problem currently under investigation.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 07, 2019, 05:51:08 am
This might be worse than cancellations
Passenger anger as trains miss last stops to Rugeley
(https://www.bbc.co.uk/news/uk-england-48887425?intlink_from_url=https://www.bbc.co.uk/news/england&link_location=live-reporting-story)

Ironically, Bradshaw - after you posted that yesterday the 18:32 Westbury to Swindon left Westbury at 19:18 and was terminated at Chippenham at 19:52 - that was 52 minutes late.  The return journey started form Chippenham at 19:56 - 3 minutes late from there. 

Most passengers for the train FROM Swindon would have caught it - they were being directed to the 19:30 train from there which left on time, to change at Chippenham; only those who arrived at Swindon Station in the final 5 minutes would have been diappoited - next train to Melksham, Trowbridge and Westbury not until 21:06.

Passengers TO Swindon would have had a wait of around 50 minutes at Chippenham as the late running train from Westbury followed the Swindon and London express into the only platform practically available at that time and the next one wasn't for an hour by that time of the evening.

"If only there was a bay platform at Chippenham" ... but there isn't any longer.  And in the circumstances of the train being 45 minutes late of Westbury, the decision made and what was done were the best that could be achieved. The major Swindon flow on that train would be FROM Swindon not TO Swindon, and (in theory at least) passengers from Westbury and Trowbridge to Chippenham and Swindon would have been re-directed to the 18:46 Cheltenham Spa train, change at Bath Spa and with ticket acceptable for "via Melksham" journeys in place to allow that.

Having said that the best that could be achieved was achieved, we should also look back at the root cause of the problems with one round trip cancelled and the next 50 minutes late in the "up" direction.  Journey check told us lack of train crew for the first trip, and real time trains told us "planning error".  The delay and curtailment was due to "problem under investigation" and it remains under investigation this morning.  Reading what we are told and seeing how it can all fit, I suspect that the was a crew shortage because no crew was rostered for the journeys in the first place!   Sounds like an own goal ...



Right. Hednesford and Rugeley.

The train from Birmingham to Rugeley (Trent Valley) runs every 30 minutes, with a 5 minute turn around at
Rugeley (TV).  At the May timetable change, this has become a through train from London (Euston) and knock on delays have meant that Birmingham departures have become less reliable.  Where a train has been (significantly ?) late on its way towards Rugeley it has been turned around 2 stops short at Hednesford.   There was an example yesterday morning where the train was 20 minutes late and it turned round at Hednesford, picking up the return journey on time, but "dumping" passengers wanting Rugeley Town or Rugeley Trent Valley there at Hednesford.  Reason given - getting the inbound train back on time, dumping a few for the greater good of the many on the ongoing diagram.

Sound harsh and unfair?   Yes - except that on a 30 minute service, if you turn around one train because it's 20 late to get back on timetable, you only impose an extra 10 minute delay on the "dumped" passengers.  My first thought looking at this was "have buses and taxis ready to mitigate" but there would have been no point - by the time people transferred, it would have been slower waiting for the next train.

Incoming passengers from Rugeley?  If the delayed train has carried on its full trip they would still have been 15 minutes late even on an "instant" turn around ... so an extra 15 minutes - well, on the TransWilts we would just shrug our shoulders unless a connection was lost at Westbury. Buses and taxis at the time the train was due would not have helped for they would have taken longer than the train and missed the ongoing rail link at Hednesford.

The reason this issue has come up in Staffordshire is the joining of the London - Birmingham and Birmingham - Rugeley services which has coupled together two sets of reliability issues on a new timetable that's just bedding in.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: martyjon on July 07, 2019, 07:02:21 am
Regarding post on Hednesford turnarounds.

A few years ago now, in the time of Alison Forster as MD, FGW had a timetable with a few minutes turnarounds at journeys ends and it didn't work, don't these big corporations EVER LEARN ?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Adelante_CCT on July 07, 2019, 10:32:00 am
Quote from: grahame
Having said that the best that could be achieved was achieved

Holding the 19:30 departure by 6 minutes would have been have made it better


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bradshaw on July 07, 2019, 11:11:05 am
The Great Malvern to Westbury and beyond seem to have a 20 min turn around on arrival at GMV. Even so a number regularly get turned around at Worcester due to late running. This puts pressure on shortening the circuit, say to Gloucester for these services, or even to Parkway.
However, if one builds in too great a turn around then inefficiencies in utilisation of stock and crews start to appear. It is a difficult balance.
With the arrival of the new franchise the Liverpool to Norwich service has been cut into two sections at Nottingham. This is seen as increasing punctuality but at the cost of through journeys for customers.
To what extent are these events being a response to the TOC punctuality requirements?

This turn round time results from the ecs travelling to Malvern Wells to cross over to the right road, a move which takes 10 minutes on its own


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 07, 2019, 11:26:14 am
Quote from: grahame
Having said that the best that could be achieved was achieved

Holding the 19:30 departure by 6 minutes would have been have made it better

Indeed, and for this year (only) where you have trains capable of achieving better than the timetable, it should have made that time up.   Real Time Trains shows the 19:30 from Swindon to Taunton having longer-than-schedued stops in Chippenham, in Bath Spa and at Bristol Temple Meads as it waited for its timetabled departure.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 07, 2019, 12:11:18 pm
The Great Malvern to Westbury and beyond seem to have a 20 min turn around on arrival at GMV. Even so a number regularly get turned around at Worcester due to late running. This puts pressure on shortening the circuit, say to Gloucester for these services, or even to Parkway.
However, if one builds in too great a turn around then inefficiencies in utilisation of stock and crews start to appear. It is a difficult balance.
With the arrival of the new franchise the Liverpool to Norwich service has been cut into two sections at Nottingham. This is seen as increasing punctuality but at the cost of through journeys for customers.
To what extent are these events being a response to the TOC punctuality requirements?

It's a hugely difficult balance to strike.   

Looking back to the summer 1999 timetable, trains from Weymouth only ran as far as Bristol, except for the final service of the day which ran to Swansea on Fridays, Cardiff on Monday to Thursday during the school holidays (joining with a train from Portsmouth at Westbury), and just to Westbury on summer Mondays to Thursdays outside the school holidays.   The extension up to Worcester was added to make for better turn around times at Bristol on Weymouth and on Worcester trains, and I think the further extension to Malvern was added when both Wales and West and Central were National Express franchises and the service level needed was, again, one train more efficient using the Wales and West unit rather than the Central one.

Once the services which historically were not linked come together, how much extra traffic is generated?   I don't know but unscientific observation suggests that most people change at Bristol Temple Meads.  There is no requirement for the service to be joined ( http://gwr.passenger.chat/gwr_slc3b.pdf ) (my bolding of the word "may")

Quote
G3
BRISTOL TEMPLE MEADS-CHELTENHAM SPA-GREAT MALVERN

Route Definition

Services may be joined to services specified in Route G1a (Bristol Temple Meads – Taunton), Route G1b (Bristol Temple Meads – Weston-super- Mare) or Route F2b (Bristol Temple Meads – Westbury)

and indeed there is no requirement for them to be joined at Westbury

Quote
F4

WESTBURY – WEYMOUTH

Route Definition

1.1 Services shall be provided between Westbury and Weymouth calling at Frome, Bruton, Castle Cary, Yeovil Pen Mill, Yetminster, Maiden Newton and Dorchester West.

1.2 Limited Stops shall be made at Thornford, Chetnole and Upwey.

1.3 Services may be joined to services specified in Route F2b (Bristol Temple Meads - Westbury) or Route F5 (Westbury – Swindon).

In the case of Westbury, there is a considerable volume of "through hub" traffic, and splitting the route there would be much more than an operational matter - it would matter to passengers and should matter to the Community Rail Partnership(s) for the line.

It's not unknown to have a late running Weymouth to Malvern train terminate at Bristol Temple Meads, and an extra train started from there to complete the journey and get the diagram back on time. Through passengers are undoubtedly inconvenienced, though I wouldn't like to put numbers on them;  with a change to a Cross Country service, anyone from the Weymouth line to Bristol Parkway or Cheltenham Spa has a fallback train, and passengers for Filton Abbey Wood can probably get a Cardiff train quite soon.

Other splits talked about in the past include all Cross Country services at Birmingham New Street ... now that so much of the really long distance traffic has been lost to air ...


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 08, 2019, 05:38:14 am
Regarding post on Hednesford turnarounds.

A few years ago now, in the time of Alison Forster as MD, FGW had a timetable with a few minutes turnarounds at journeys ends and it didn't work, don't these big corporations EVER LEARN ?

It seems there may be caution creeping in on Teeside - https://www.bbc.co.uk/news/uk-england-tees-48901117

Quote
Plans for a direct train to run from Manchester to Saltburn will not go ahead because of timetable problems, transport chiefs have revealed.

Last year Transport for the North (TfN) said the TransPennine Express route would go direct to East Cleveland. But now officers at the Tees Valley Combined Authority (TVCA) have announced the service will only run as far as Redcar. Steve Payne, of the TVCA, said the service would be too costly.

and the reasoning ...

Quote
Mr Payne said: "It's been a major challenge to build in extra time at both the Manchester Airport end and the Middlesbrough end to ensure that the timetable can be operated reliably.
 
"The turnarounds were too tight in the existing franchise so they were not able to make those commitments to Saltburn.

"What this means is there isn't now the slack to run on to Saltburn without significant extra cost - it would require an additional train."


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 14, 2019, 06:31:44 am
Quote
Train Cancellations
10:47 London Paddington to Didcot Parkway due 11:37
12:12 Didcot Parkway to London Paddington due 13:11
12:30 London Paddington to Cheltenham Spa due 14:46
14:35 Westbury to Swindon due 15:19
15:28 Swindon to Westbury due 16:08

15:46 Cheltenham Spa to London Paddington due 18:07
18:45 Westbury to Swindon due 19:27
19:53 Swindon to Westbury due 20:34

Expanding one of those ...

Quote
14:35 Westbury to Swindon due 15:19
14:35 Westbury to Swindon due 15:19 will be cancelled.
This is due to a shortage of train crew.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 16, 2019, 05:09:54 pm
Quote
17:36 Swindon to Westbury due 18:18
17:36 Swindon to Westbury due 18:18 will be cancelled.
This is due to a fault on this train.
Further Information


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 16, 2019, 05:12:02 pm
16:21 Westbury to Swindon due 17:03
16:21 Westbury to Swindon due 17:03 was terminated at Chippenham.
It will no longer call at Swindon.
This is due to a fault on this train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Phil on July 16, 2019, 09:25:30 pm
16:21 Westbury to Swindon due 17:03 was terminated at Chippenham.
It will no longer call at Swindon.
This is due to a fault on this train.

Not surprised at this - I was on that train up until Melksham and it was definitely limping, if that's the right word. It took it at least three attempts to pull away from Melksham, and there's no slope to speak of heading north.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 20, 2019, 10:55:12 am
Quote
Cancellations to services between Melksham and Chippenham
Due to a fault with the signalling system between Melksham and Chippenham the line is blocked.
Train services running through these stations may be cancelled, delayed or diverted. Disruption is expected until 11:45 20/07.

Quote
10:36 Swindon to Westbury due 11:20
10:36 Swindon to Westbury due 11:20 is being delayed at Swindon.
This is due to a fault with the signalling system.
Further Information


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Robin Summerhill on July 20, 2019, 11:18:12 am
Well let's hope they get it sorted out before anybody starts asking awkward questions in Melksham this afternoon  ;D


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 20, 2019, 11:23:35 am
Quote
Train Cancellations
11:32 Westbury to Swindon due 12:20
12:36 Swindon to Westbury due 13:20

12:36 Swindon to Westbury due 13:20 will be cancelled.
This is due to a fault with the signalling system.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Robin Summerhill on July 20, 2019, 11:26:23 am
The 1036 ex-Swindon left at 1120, 44 late. I wonder how far it will get?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on July 20, 2019, 12:08:17 pm
The 1036 ex-Swindon left at 1120, 44 late. I wonder how far it will get?

Bathampton Junction is the answer, it just departed from there at 12:05 heading for Westbury.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on July 20, 2019, 02:57:29 pm
For the record, the 13:32 Westbury to Swindon and the 14:36 Swindon to Westbury services were cancelled as well


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Timmer on July 20, 2019, 03:03:12 pm
This has also affected services between Bath and Swindon with a number of London-Bristol-London services diverted via Badminton between Bristol and Swindon:

Quote
Due to a fault with the signalling system between Bath Spa and Swindon trains have to run at reduced speed on all lines.
Train services running through these stations may be cancelled, delayed by up to 30 minutes or diverted. Disruption is expected until 16:00 20/07.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Timmer on July 20, 2019, 03:24:00 pm
Sad to report the rest of the day’s service via Melksham have now been cancelled or diverted:

Quote
Cancellations to services between Melksham and Chippenham
Due to a fault with the signalling system between Melksham and Chippenham the line is blocked.
Train services running through these stations will be cancelled, delayed by up to 30 minutes or diverted between Chippenham and Trowbridge. Melksham will not be served. Disruption is expected until the end of the day.
Customer Advice
Replacement road transport is runing between Chippenham and Melksham in both directions, and between Melksham and Trowbridge in both directions.

The following currently shown as cancelled with the others being diverted:
Quote
14:36 Swindon to Westbury due 15:20
16:32 Westbury to Swindon due 17:22
17:36 Swindon to Westbury due 18:20
18:32 Westbury to Swindon due 19:22
19:36 Swindon to Westbury due 20:20



Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on July 20, 2019, 03:46:46 pm
Sad to report the rest of the day’s service via Melksham have now been cancelled or diverted:

Quote
Cancellations to services between Melksham and Chippenham
Due to a fault with the signalling system between Melksham and Chippenham the line is blocked.
Train services running through these stations will be cancelled, delayed by up to 30 minutes or diverted between Chippenham and Trowbridge. Melksham will not be served. Disruption is expected until the end of the day.
Customer Advice
Replacement road transport is runing between Chippenham and Melksham in both directions, and between Melksham and Trowbridge in both directions.

The following currently shown as cancelled with the others being diverted:
Quote
14:36 Swindon to Westbury due 15:20
16:32 Westbury to Swindon due 17:22
17:36 Swindon to Westbury due 18:20
18:32 Westbury to Swindon due 19:22
19:36 Swindon to Westbury due 20:20



Ta for the update. The 15:14 Westbury to Swindon and the 15:22 Swindon to Warminster services are running via Bathampton for crew and diagramming purposes as these services are used to swap over the units on the Golden Valley services. All of the other services are out and back workings from Westbury and have been cancelled.  :(


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on July 20, 2019, 05:04:36 pm
Might see some re-instatements.   The axle counters were fixed just after 16:30.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: GBM on July 20, 2019, 05:09:09 pm
......The axle counters were fixed just after 16:30.

Was this 'inside information' you had, as I'd not noticed anything written on Journey Check, etc?
Just curious, nothing more  ;)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on July 20, 2019, 05:13:10 pm
Friends in higher places than me....  ;)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on July 20, 2019, 05:16:43 pm
......The axle counters were fixed just after 16:30.

Was this 'inside information' you had, as I'd not noticed anything written on Journey Check, etc?
Just curious, nothing more  ;)

…………...people still rely on Journeycheck?  :D :D :D :D :D :D


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Timmer on July 20, 2019, 05:27:24 pm
It is now...

Quote
Following a fault with the signalling system between Melksham and Chippenham the line will be reopened shortly.
Train services running through these stations will be cancelled, delayed by up to 30 minutes or diverted between Chippenham and Trowbridge. Melksham will not be served. Disruption is expected until 18:30 20/07.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 20, 2019, 06:14:56 pm
It is now...

Quote
Following a fault with the signalling system between Melksham and Chippenham the line will be reopened shortly.
Train services running through these stations will be cancelled, delayed by up to 30 minutes or diverted between Chippenham and Trowbridge. Melksham will not be served. Disruption is expected until 18:30 20/07.

Looks like the final cancellation is ... only the busiest train of the day!

Quote
17:36 Swindon to Westbury due 18:20
17:36 Swindon to Westbury due 18:20 will be cancelled.
This is due to a fault with the signalling system earlier today.
Further Information


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on July 21, 2019, 08:18:23 am
Quote
18:45 Westbury to Swindon due 19:27

18:45 Westbury to Swindon due 19:27 will be cancelled.
This is due to more trains than usual needing repairs at the same time.

Quote
19:53 Swindon to Westbury due 20:34

19:53 Swindon to Westbury due 20:34 will be cancelled.
This is due to more trains than usual needing repairs at the same time.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on July 23, 2019, 04:29:16 pm
Units across the network are dropping like flies in the warm weather. Melksham loses the following three services;

16:21 Westbury to Swindon.
17:36 Swindon to Westbury.
17:45 Cheltenham Spa to Southampton Central.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 23, 2019, 04:47:57 pm
Units across the network are dropping like flies in the warm weather. Melksham loses the following three services;

16:21 Westbury to Swindon.
17:36 Swindon to Westbury.
17:45 Cheltenham Spa to Southampton Central.

Only the busiest train of the day at 17:36 !!

And they really should be proactive for busy trains and not wait for people to call in for replacement!

Quote
If you are travelling from an unstaffed station please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination. This will enable us to get suitable replacement transport to you as quickly as possible.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on July 23, 2019, 05:42:20 pm
Units across the network are dropping like flies in the warm weather. Melksham loses the following three services;

16:21 Westbury to Swindon.
17:36 Swindon to Westbury.
17:45 Cheltenham Spa to Southampton Central.

Only the busiest train of the day at 17:36 !!

And they really should be proactive for busy trains and not wait for people to call in for replacement!

Quote
If you are travelling from an unstaffed station please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination. This will enable us to get suitable replacement transport to you as quickly as possible.

Replacement should, as you say, be on site at the train time.    How long is it going to take to provide if no arrangements are put in place until passengers call.   


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 23, 2019, 05:51:33 pm
Replacement should, as you say, be on site at the train time.    How long is it going to take to provide if no arrangements are put in place until passengers call.   

A LONG time ... I have spend unpleasant hours with no feedback to tell me how much longer.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on July 23, 2019, 07:27:19 pm
17:45 ex-Cheltenham was reinstated to start from Swindon.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 23, 2019, 09:52:11 pm
And they really should be proactive for busy trains and not wait for people to call in for replacement!

Quote
If you are travelling from an unstaffed station please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination. This will enable us to get suitable replacement transport to you as quickly as possible.

Replacement should, as you say, be on site at the train time.    How long is it going to take to provide if no arrangements are put in place until passengers call.   

And it can be done ...

Quote
21:36 Great Malvern to Bristol Temple Meads due 23:18
21:36 Great Malvern to Bristol Temple Meads due 23:18 will be cancelled.
This is due to a fault on this train.
Additional Information
Replacement road transport has been arranged to run in lieu of this train service. Please check station signs and wait for the replacement road transport at the designated stop. The replacement road transport may run later than the advertised train times owing to the additional time taken by road between stations and the time required for loading and unloading at each stop.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 26, 2019, 12:57:13 pm
Quote
12:20 Westbury to Swindon due 13:02
12:20 Westbury to Swindon due 13:02 has been cancelled.
This is due to a fault with the signalling system.
Further Information

Quote
12:49 Swindon to Frome due 13:41
12:49 Swindon to Frome due 13:41 will be cancelled.
This is due to a fault with the signalling system.
Further Information


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 26, 2019, 02:32:09 pm
Quote
14:10 Frome to Swindon due 15:07
14:10 Frome to Swindon due 15:07 has been cancelled.
This is due to a fault with the signalling system.
Further Information


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 26, 2019, 06:16:00 pm
Quote
17:36 Swindon to Westbury due 18:18
17:36 Swindon to Westbury due 18:18 will be starting late from Swindon and is expected to be 4 minutes late.
This is due to train crew being delayed by service disruption.

Thanks for letting us know ... not a problem at all!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 28, 2019, 10:36:04 am
Down train that forms this has had to wait around Bruton for the line to be available.  Let's watch the diagram for the day and see how the time's made up.

Quote
11:05 Weymouth to Swindon due 13:18
11:05 Weymouth to Swindon due 13:18 will be starting late from Weymouth.
This is due to engineering works not being finished on time.

Real Time trains for Dorchester West currently suggesting the 10:29 to Weymouth at 11:25, and the 11:18 to Swindon being on time.   Which as it's the same train ...

Why posting on TransWilts?   A faint whiff that the train might be turned around early somewhere. Dorchester West (hold the 11:24 at Dorchester South for 10 minutes and let people run across?) seems unlikely and would probably test the train crew under passenger pressure.  Sadly, looks ripe for TransWilts disruption though a carefully timed turnaround at Chippenham might make sense.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on July 28, 2019, 11:58:57 am
Quote
11:05 Weymouth to Swindon due 13:18

11:05 Weymouth to Swindon due 13:18 was started from Dorchester West and will be terminated at Westbury.

It will no longer call at Weymouth, Upwey, Trowbridge, Melksham, Chippenham and Swindon.
It has been delayed at Dorchester West and is now 15 minutes late.
This is due to engineering works not being finished on time.

BUT

Quote
12:36 Westbury to Swindon due 13:18

An additional train service has been planned to operate as shown 12:36 Westbury to Swindon due 13:18.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 28, 2019, 12:33:04 pm
Thanks for that update, bobm ... looks like "they" may have recovered as best as possible in the circumstances.  Passenger already painfully late into Dorchester West dropped back to the train that was "just" (in Heart of Wessex terms) behind to complete their trip into Weymouth, and the train they were decanted off starting back - though still late - towards Westbury.   Breaking that into two services at Westbury, so that the Swindon service could leave on time. 

I have no data, but I suspect passenger numbers through Westbury on this train are not huge - so looks very much line the best of a bad job.  Once the down train was an hourly late of Castle Cary, it's hard to see a better solution and I'm glad there was stock and crew at Westbury available to do what they have done.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on July 28, 2019, 12:37:48 pm
I suspect, although I don't know for certain, that there is a crew change at Westbury for that service so it was *only* a case of finding a spare unit - but we know how hard that has been at times.  In this case the unit from the incoming 11:28 from Swindon was pressed into service rather than going to the sidings.  The unit from Weymouth will then go to the sidings when it arrives.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on July 29, 2019, 12:12:02 pm
Quote
12:20 Westbury to Swindon due 13:02

12:20 Westbury to Swindon due 13:02 will be cancelled.
This is due to a fault with the signalling system.

Quote
13:29 Swindon to Westbury due 14:10

13:29 Swindon to Westbury due 14:10 will be cancelled.
This is due to a fault with the signalling system.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on July 29, 2019, 12:47:15 pm
The 11:47 Westbury to Swindon service is currently sat on the single line at Thingley Junction because of multiple axle counter failures in the Chippenham area. It will eventually terminate at Chippenham.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on July 29, 2019, 12:48:26 pm
The 11:47 Westbury to Swindon service is currently sat on the single line at Thingley Junction. It will eventually terminate at Chippenham.

Might be another case of not trusting Journeycheck then for the return working....

Quote
12:49 Swindon to Frome due 13:41

12:49 Swindon to Frome due 13:41 will be started from Melksham.

It will no longer call at Swindon and Chippenham.
This is due to a fault with the signalling system.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on July 29, 2019, 12:56:33 pm
The 11:47 Westbury to Swindon service is currently sat on the single line at Thingley Junction. It will eventually terminate at Chippenham.

Might be another case of not trusting Journeycheck then for the return working....

Quote
12:49 Swindon to Frome due 13:41

12:49 Swindon to Frome due 13:41 will be started from Melksham.

It will no longer call at Swindon and Chippenham.
This is due to a fault with the signalling system.


That's different! I would hazard a guess that it was originally intended to terminate at Chippenham and immediately vacate the station (to allow reversible working) by heading to Melksham to wait for the scheduled departure time of the return working.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Robin Summerhill on July 29, 2019, 02:15:02 pm
RTT shows the 1147 ex-Westbury as RT departure from Melksham, 73 late at Thingley and 84 late into Chippenham at 1336

The return working to Frome set off from Chippenham at 1355, 84 late

So whilst a service was provided, any poor sod who had got on at Melksham just to go to Chippenham was sitting on that train from 1202 to 1336.

Similarly, any poor sod who was expecting a train at Melksham at 1313 to take them to Trowbridge, Westbury or Frome, was sitting on the platform until 1406.

Another couple of no-good advertisements for the service...


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on July 29, 2019, 03:08:15 pm
The 14:10 Frome to Swindon and 15:19 Swindon to Westbury services are cancelled as well.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on July 29, 2019, 03:28:27 pm
RTT shows the 1147 ex-Westbury as RT departure from Melksham, 73 late at Thingley and 84 late into Chippenham at 1336
Ouch!

The return working to Frome set off from Chippenham at 1355, 84 late
The only positive was that the 13:25 departure from Swindon to Chippenham (which actually departed at 13:28) connected with the waiting Trans-Wilts service at Chippenham, which was delayed to the extent that it was effectively running in the place of the 13:29 Swindon to Westbury service.

Another couple of no-good advertisements for the service...
Indeed, but a great advertisement for the X34 bus service.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 29, 2019, 06:41:50 pm
Quote
18:32 Westbury to Swindon due 19:21
18:32 Westbury to Swindon due 19:21 will be cancelled.
This is due to a broken down train.

Quote
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 will be cancelled.
This is due to a broken down train.
Additional Information
If you are travelling from an unstaffed station please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination. This will enable us to get suitable replacement transport to you as quickly as possible.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on July 29, 2019, 06:44:44 pm
The 1832 Westbury to Swindon and 2008 Swindon to Westbury services are cancelled owing to the crew being displaced by a broken down freight train between Salisbury and Westbury.

Edit; beaten to it by Graham!  :)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 29, 2019, 06:53:24 pm
The 1832 Westbury to Swindon and 2008 Swindon to Westbury services are cancelled owing to the crew being displaced by a broken down freight train between Salisbury and Westbury.

Edit; beaten to it by Graham!  :)

You provided the extra data though, thank you.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 30, 2019, 08:03:45 am
Quote
07:04 Westbury to Cheltenham Spa due 09:05
07:04 Westbury to Cheltenham Spa due 09:05 is being delayed at Westbury.
This is due to a shortage of train crew.

"Only" 9 minutes late at Melksham


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 31, 2019, 07:13:05 am
And repeating yesterday ...

Quote
07:04 Westbury to Cheltenham Spa due 09:05
07:04 Westbury to Cheltenham Spa due 09:05 is being delayed at Westbury.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 31, 2019, 07:59:05 am
And repeating yesterday ...

Quote
07:04 Westbury to Cheltenham Spa due 09:05
07:04 Westbury to Cheltenham Spa due 09:05 is being delayed at Westbury.
This is due to a shortage of train crew.

Some time put on it now ... and the next train later too.

Quote
07:04 Westbury to Cheltenham Spa due 09:05
07:04 Westbury to Cheltenham Spa due 09:05 has been delayed at Westbury and is now 38 minutes late.
This is due to a shortage of train crew.

Quote
http://07:33 Westbury to Swindon due 08:15
07:33 Westbury to Swindon due 08:15 is being delayed at Westbury and is now expected to be 22 minutes late.
This is due to a shortage of train crew.

I was asked / answering earlier in a limited board (the "Transport Scholars" one) as to whether trains ever called at Melksham and no-one got on or off.   It's very rare indeed - but it may happen with the 07:33 from Westbury this morning as the 07:04 is so late it'll be carrying all the passengers for both trains.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on July 31, 2019, 10:51:17 am
Quote
09:46 Westbury to Swindon due 10:32
09:46 Westbury to Swindon due 10:32 is being delayed between Chippenham and Swindon and is now expected to be 16 minutes late.
This is due to a points failure.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 01, 2019, 03:13:09 am
I have summarised the log (this thread) for July and current data at http://www.mrug.org.uk/record.html ...

Of a total of 530 timetabled train services (data at Melksham)
298 - ran on time
174 - ran delayed by less than 10 minutes
34 - trains cancelled
15 - buses (planned / scheduled engineering) - no idea of their timekeeping at Melksham
11 - ran but seriously late (52, 46, 40, 27, 25, 24, 23, 14, 14, 13 and 11 minutes late)
Note - adds up to 532 as 2 extra buses ran (15 buses for 13 trains on 7th July)

Cancellation reasons:
7 - a fault on this train
2 - a broken down train
6 - a shortage of train crew
15 - a fault with the signalling system
2 - a fault with the signalling system earlier today
2 - more trains than usual needing repairs at the same time

At least 5 trains failed to call at all booked stations. Possibly not a complete list - autolog does not cover this
2 terminated at Chippenham
1 which should have been from Weymouth started at Westbury
1 to Weymouth skipped Frome
1 started from Chippenham rather than Swindon

Cancellations and delays (by day of week)
Monday      6 cancelled   3 very late
Tuesday      3 cancelled   2 very late
Wednesday   2 cancelled   4 very late
Thursday   2 cancelled   1 very late
Friday      4 cancelled   0 very late
Saturday   11 cancelled   1 very late
Sunday      6 cancelled   0 very late   13 replaced by buses
Note - 1st 3 days of month had no problems - so this can be read as either a last 28 day or last 31 day log

Longest delays -

124 minutes (12:03 to Swindon on 29th - got stuck at Thingley and terminated at Chippenham at 13:36, 84 minutes late. Connection did not reach Swindon until 14:36 - 124 minutes after it was due!)

7th July / Bus from Swindon to Chippenham, 10 minutes late from Swindon, passed bus to Trowbridge as it went up the hill to the station on Chippenham and connecting passengers had option of waiting 2 hours for next bus or carrying on, by bus, to Bath for a train for Trowbridge. Passenger on bus from Swindon reported that the bus leaving for Trowbridge that they passed looked empty.  Around lunch time?



Note - the extra northbound bus on Sunday 7th July really appreciated as it provides cover both for people who need to leave earlier when it's a bus (slower) to get to work on time, and also those who really cannot leave until the normal train time.

Edited to correct spellings


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 01, 2019, 02:23:54 pm
First of a new month.   First cancellation at Melksham of the month ...

Quote
13:29 Swindon to Westbury due 14:10
13:29 Swindon to Westbury due 14:10 will be diverted between Chippenham and Trowbridge.
It will no longer call at Melksham.
It is being delayed between Chippenham and Trowbridge and is now expected to be 6 minutes late.
This is due to a fault with the signalling system.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 01, 2019, 06:05:26 pm
Quote
18:32 Westbury to Swindon due 19:21
18:32 Westbury to Swindon due 19:21 will be starting late from Westbury.
This is due to a broken down train.
Further Information


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 01, 2019, 07:34:54 pm
Quote
17:41 Cheltenham Spa to Southampton Central due 20:44
17:41 Cheltenham Spa to Southampton Central due 20:44 will be diverted between Chippenham and Trowbridge.
It will no longer call at Melksham.
It is being delayed between Chippenham and Trowbridge and is now expected to be 8 minutes late.
This is due to a fault with the signalling system.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 03, 2019, 09:30:28 am
Quote
08:36 Swindon to Westbury due 09:20
08:36 Swindon to Westbury due 09:20 has been delayed at Swindon and is now 9 minutes late.
This is due to a points failure.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 03, 2019, 05:04:10 pm
Quote
Sun, 4 August 18:45 Westbury to Swindon due 19:27
04/08/19 18:45 Westbury to Swindon due 19:27 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers should use the next service the 19:41 from Westbury which calls at Trowbridge (19:46), Melksham (19:57), Chippenham (20:08) and Swindon (20:33).

Quote
Sun, 4 August 19:53 Swindon to Westbury due 20:34
04/08/19 19:53 Swindon to Westbury due 20:34 will be cancelled.
This is due to a shortage of train crew.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 04, 2019, 09:07:30 am
Quote
11:00 Weymouth to Swindon due 13:18
11:00 Weymouth to Swindon due 13:18 will be cancelled.
This is due to a fault on this train.
Further Information


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on August 04, 2019, 12:08:17 pm
Quote
11:00 Weymouth to Swindon due 13:18
11:00 Weymouth to Swindon due 13:18 will be cancelled.
This is due to a fault on this train.
Further Information

Now partially re-instated - starts from Westbury.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 04, 2019, 01:53:12 pm
Quote
11:00 Weymouth to Swindon due 13:18
11:00 Weymouth to Swindon due 13:18 will be cancelled.
This is due to a fault on this train.
Further Information

Now partially re-instated - starts from Westbury.

Excellent ... a step in the right direction.  And there was me being a miserable git and waiting for the cancellation of the 13:30-ish Swindon to Weymouth.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 06, 2019, 01:57:49 pm
Quote
12:49 Swindon to Frome due 13:41
12:49 Swindon to Frome due 13:41 is being delayed between Trowbridge and Westbury and is now expected to be 22 minutes late.
This is due to a fault with the signalling system.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Robin Summerhill on August 06, 2019, 02:56:11 pm
Quote from: grahame
12:49 Swindon to Frome due 13:41
12:49 Swindon to Frome due 13:41 is being delayed between Trowbridge and Westbury and is now expected to be 22 minutes late.
This is due to a fault with the signalling system.

But its not a cancellation is it?

RTT showing RT Melksham, 3L Bradford Jcn, 21L Trowbridge and 23L at Frome

Return working currently RT at Chippenham and has been reported RT all the way.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 06, 2019, 03:28:08 pm
But its not a cancellation is it?

Correct - thread is "cancellation and amendments log" - with backup data such as that just above being one of the sources used to help the Melksham Rail User Group report back to TransWilts on the performance from a Melksham perspective.   See Reply No. 293 for the (1st August) report

The example above is a relatively minor one - "only" 22 minutes - though anyone making connections to the Waterloo or Taunton train would have been having kittens!   Looking on Real Time Trains, the Waterloo was stuck behind anyway, and the Taunton connection made by less than 4 minutes.



Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 06, 2019, 05:56:16 pm
Quote
18:32 Westbury to Swindon due 19:21
18:32 Westbury to Swindon due 19:21 will be cancelled.
This is due to a shortage of train crew.

Quote
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers for Trowbridge and Westbury are advised to travel to Bath Spa and Change. Customers travelling to / from Melksham, road replacement transport will operate from Chippenham.

Can't use the "Sunday is voluntary" reason as it's a Tuesday!   But good to see road replacement transport is in place - a step in the right direction.  Now - please - tell people at Melksham via the help point screen that the bus or taxis will be along.   I'm not at the station - finger crossed that the common sense of putting something appropriate and informative on the display will happen.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 08, 2019, 05:54:28 am
Quote
05:17 Gloucester to Southampton Central due 08:09
Facilities on the 05:17 Gloucester to Southampton Central due 08:09.
Toilet facilities are not available.
This is due to a fault on this train.

A train of multiple parts - in other words people are getting on and off along the way - so I wouldn't expect this to be a major issue even if it's three hours end to end.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on August 08, 2019, 08:36:18 am
Quote
05:17 Gloucester to Southampton Central due 08:09
Facilities on the 05:17 Gloucester to Southampton Central due 08:09.
Toilet facilities are not available.
This is due to a fault on this train.

A train of multiple parts - in other words people are getting on and off along the way - so I wouldn't expect this to be a major issue even if it's three hours end to end.

Fingers crossed you're right Graham - and legs.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on August 08, 2019, 02:13:28 pm
Quote
05:17 Gloucester to Southampton Central due 08:09
Facilities on the 05:17 Gloucester to Southampton Central due 08:09.
Toilet facilities are not available.
This is due to a fault on this train.

A train of multiple parts - in other words people are getting on and off along the way - so I wouldn't expect this to be a major issue even if it's three hours end to end.

Fingers crossed you're right Graham - and legs.

If it sticks to Diagram it will be carrying some desperate passengers on the 1730 from Weymouth


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on August 08, 2019, 02:35:50 pm
Quote
05:17 Gloucester to Southampton Central due 08:09
Facilities on the 05:17 Gloucester to Southampton Central due 08:09.
Toilet facilities are not available.
This is due to a fault on this train.

A train of multiple parts - in other words people are getting on and off along the way - so I wouldn't expect this to be a major issue even if it's three hours end to end.

Fingers crossed you're right Graham - and legs.

If it sticks to Diagram it will be carrying some desperate passengers on the 1730 from Weymouth

It was swapped for a 166 at Bristol TM on its way back from Southampton and sent to the naughty step at SPM.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on August 08, 2019, 05:39:58 pm
Quote
05:17 Gloucester to Southampton Central due 08:09
Facilities on the 05:17 Gloucester to Southampton Central due 08:09.
Toilet facilities are not available.
This is due to a fault on this train.

A train of multiple parts - in other words people are getting on and off along the way - so I wouldn't expect this to be a major issue even if it's three hours end to end.

Fingers crossed you're right Graham - and legs.

If it sticks to Diagram it will be carrying some desperate passengers on the 1730 from Weymouth

It was swapped for a 166 at Bristol TM on its way back from Southampton and sent to the naughty step at SPM.

Relief


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 09, 2019, 04:19:02 am
4 O'Clock in the morning and journey checks already reporting

Quote
Train Cancellations
18:32 Westbury to Swindon due 19:21
20:08 Swindon to Westbury due 20:49

Thank you for the good notice.  But pretty poor show that - with how many drivers - GWR can't find a single driver for a contracted service at 14 hours notice.

When expanded, both reports of the form

Quote
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 will be cancelled.
This is due to a shortage of train crew.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay
Last Updated:09/08/2019 02:25


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: rogerw on August 09, 2019, 10:46:11 am
Plenty of time to arrange alternative transport, especially as the 2006 is the last Melksham service of the day


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 10, 2019, 06:39:52 am
Quote
08:22 Westbury to Swindon due 09:07
Facilities on the 08:22 Westbury to Swindon due 09:07.
This is due to a fault on this train.
Will be formed of 3 coaches instead of 2.

OK - Thank you  ;D ;D ... logged as an "amendment" and in no way a problem


Edit to add

Quote
15:14 Westbury to Swindon due 15:59
Facilities on the 15:14 Westbury to Swindon due 15:59.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.

Quote
15:22 Swindon to Warminster due 16:21
Facilities on the 15:22 Swindon to Warminster due 16:21.
This is due to a fault on this train.
Will be formed of 3 coaches instead of 2.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 11, 2019, 03:35:30 pm
Quote
14:35 Westbury to Swindon due 15:19
14:35 Westbury to Swindon due 15:19 will be diverted between Trowbridge and Chippenham.
It will no longer call at Melksham.
It is being delayed between Trowbridge and Chippenham and is now expected to be 9 minutes late.

Quote
15:28 Swindon to Westbury due 16:08
15:28 Swindon to Westbury due 16:08 is being delayed at Swindon and is now expected to be 6 minutes late.
This is due to lightning damaging the signalling system.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on August 16, 2019, 07:13:22 am
Quote
16:21 Westbury to Swindon due 17:03

16:21 Westbury to Swindon due 17:03 will be cancelled.
This is due to a shortage of train crew.

Quote
17:36 Swindon to Westbury due 18:18

17:36 Swindon to Westbury due 18:18 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 16, 2019, 07:25:40 am
Quote
16:21 Westbury to Swindon due 17:03

16:21 Westbury to Swindon due 17:03 will be cancelled.
This is due to a shortage of train crew.

Quote
17:36 Swindon to Westbury due 18:18

17:36 Swindon to Westbury due 18:18 will be cancelled.
This is due to a shortage of train crew.

Logged, I note, at 06:46. 

* I hope alternatives can be arranged at 12 hours notice

* I have a meeting in Bristol .. arrivals back gap into Melksham from 15:45 to 18:48. No mention of any alternative ... will probably not arrive back in Melksham on public transport ... therefore (knock on) won't leave on public transport in the first place.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 18, 2019, 06:13:34 am
Quote
08:11 Warminster to Swindon due 09:04
08:11 Warminster to Swindon due 09:04 will be cancelled.
This is due to a shortage of train crew.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay

Last Updated:18/08/2019 06:03

Depressing.  People use this train.  Not only for days out but also to get to work.  Real social need.  The lack of one (just possibly two) people mucks up the day for dozens ...


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 18, 2019, 08:12:09 am
Quote
09:22 Swindon to Westbury due 10:02
09:22 Swindon to Westbury due 10:02 will be cancelled.
This is due to a shortage of train crew.

Quote
10:30 Westbury to Swindon due 11:14
10:30 Westbury to Swindon due 11:14 will be cancelled.
This is due to a shortage of train crew.

Quote
11:00 Weymouth to Swindon due 13:18
11:00 Weymouth to Swindon due 13:18 will be cancelled.
This is due to a shortage of train crew.

Quote
11:28 Swindon to Westbury due 12:08
11:28 Swindon to Westbury due 12:08 will be cancelled.
This is due to a shortage of train crew.

Quote
15:28 Swindon to Westbury due 16:08
15:28 Swindon to Westbury due 16:08 will be cancelled.
This is due to a shortage of train crew.

Speechless ...



Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on August 18, 2019, 08:13:53 am
Afraid you are going to be struck dumb now Graham... two more

Quote
18:45 Westbury to Swindon due 19:27

18:45 Westbury to Swindon due 19:27 will be cancelled.
This is due to a shortage of train crew.

Quote
19:57 Swindon to Westbury due 20:38

19:57 Swindon to Westbury due 20:38 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on August 18, 2019, 08:18:25 am
Missed two

Quote
13:38 Swindon to Weymouth due 15:54

13:38 Swindon to Weymouth due 15:54 will be cancelled.
This is due to a shortage of train crew.

Quote
14:35 Westbury to Swindon due 15:19

14:35 Westbury to Swindon due 15:19 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 18, 2019, 08:39:20 am
For the record - from our disruption map a few minutes ago

(http://www.wellho.net/pix/mkm_can_20190818.jpg)

Looks like TransWilts disproportionatly picked on again ... I think there may be one or two afternoon trips left.

As I write / a couple of Cardiff - Portsmouths came up.  One late start from Cardiff due to overrunning engineering and one that's only running part route (not starting from Portsmouth) again for crew reasons. I make it at least three crews down.  So it's not "just" someone calling in sick, then!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on August 18, 2019, 08:41:18 am
Gunnislake Branch hit again too.

Two round trips cancelled so far.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on August 18, 2019, 08:58:40 am
For the record - from our disruption map a few minutes ago

(http://www.wellho.net/pix/mkm_can_20190818.jpg)

Looks like TransWilts disproportionatly picked on again ... I think there may be one or two afternoon trips left.

As I write / a couple of Cardiff - Portsmouths came up.  One late start from Cardiff due to overrunning engineering and one that's only running part route (not starting from Portsmouth) again for crew reasons. I make it at least three crews down.  So it's not "just" someone calling in sick, then!

An endemic problem and this is exactly the sort of thing I was referring to yesterday Graham in my post replying to you on ensuring crew availability when the new timetable comes in.

It's all very well blowing trumpets about extra services, capacity etc,but putting train times in a timetable if you don't ensure that you have the personnel to crew them becomes rather futile.

GWR seem to have a real issue with basic workforce management, and it's now moving from being a "Sunday problem" to one which goes on throughout the week.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 18, 2019, 09:09:46 am
An endemic problem and this is exactly the sort of thing I was referring to yesterday Graham in my post replying to you on ensuring crew availability when the new timetable comes in.

It's all very well blowing trumpets about extra services, capacity etc,but putting train times in a timetable if you don't ensure that you have the personnel to crew them becomes rather futile.

GWR seem to have a real issue with basic workforce management, and it's now moving from being a "Sunday problem" to one which goes on throughout the week.

Totally agree with you.   

As our survey said ... reliability, reliability, reliability.

It happens to be a Sunday today ... but it is not just Sunday problem.  Indeed my July log for our local CRP analysed by day of the week for July showed up problems in just the one month on every day of the week, and there whilst Sunday wasn't good, within statistical bounds of the same it was no worse than other days.

On Friday I had a meeting (with GWR) in Bristol.   I drove out of Melksham and back in because of the train I expected to catch back, and the following one, both being cancelled - fortunately ahead of time.   I did not fancy a two hour wait or standing around waiting for replacement transport.  And if I take that view ...


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Timmer on August 18, 2019, 09:15:01 am
On Friday I had a meeting (with GWR) in Bristol.   I drove out of Melksham and back in because of the train I expected to catch back, and the following one, both being cancelled - fortunately ahead of time.   I did not fancy a two hour wait or standing around waiting for replacement transport.  And if I take that view ...
Then we know we have a problem.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on August 18, 2019, 09:16:55 am
No comfort for those north of Westbury but the 11:00 from Weymouth will now run as far as Westbury with the return starting back from there too.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on August 18, 2019, 09:31:26 am
Quote
16:52 Westbury to Swindon due 17:41

16:52 Westbury to Swindon due 17:41 will be cancelled.
This is due to a shortage of train crew.

Quote
17:56 Swindon to Westbury due 18:36

17:56 Swindon to Westbury due 18:36 will be cancelled.
This is due to a shortage of train crew.

Quote
19:41 Westbury to Cheltenham Spa due 21:34

19:41 Westbury to Cheltenham Spa due 21:34 will be cancelled.
This is due to a shortage of train crew.

That is now the whole day's service between Swindon and Westbury (and return) cancelled.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 18, 2019, 09:36:13 am
Quote
16:52 Westbury to Swindon due 17:41

16:52 Westbury to Swindon due 17:41 will be cancelled.
This is due to a shortage of train crew.

Quote
17:56 Swindon to Westbury due 18:36

17:56 Swindon to Westbury due 18:36 will be cancelled.
This is due to a shortage of train crew.

Quote
19:41 Westbury to Cheltenham Spa due 21:34

19:41 Westbury to Cheltenham Spa due 21:34 will be cancelled.
This is due to a shortage of train crew.

I think that's now every single service gone.

From my mailbox:

Quote
... at the station for the 8:36 this morning was told by the help desk, the next one was 18;00.

Clearly out of date - next train 07:20 tomorrow.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 18, 2019, 09:43:29 am
Twitter exchange on alternative arrangements

Quote
Myself 08:16
What arrangements are in place for people travelling from Melksham today?

GWR Help (08:16)
Thank you for providing this information, a team member will be in touch with you shortly.

GWR Help (09:20)
Hi there, there are taxis at all affected stations to take passengers to their destinations. - Michaela

I'm noting "to their destinations" ... which is a rather bigger and better offer for passengers headed for a day out in Weymouth than might have been expected.


Edit to add ...   Sadly, Journey check somewhat contradicts, as it suggests that the taxis will only be ordered on demand (and you need to know to demand).   Extraordinary for a station which has passenger getting on to virtually every train

Quote
Additional Information
If you are travelling from an unstaffed station please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination. This will enable us to get suitable replacement transport to you as quickly as possible.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Celestial on August 18, 2019, 09:56:52 am
So how long before GWR management are making comments again that they are disappointed at the continued slow growth in passenger numbers (as I think you commented has happened before Grahame).

I don't think we have seen any answers yet from the questions that Mark wasn't able to answer on the 5th, including the one on cancellations due to staff shortages.  Maybe those preparing a response could have today's debacle drawn to their attention for particular comment?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: martyjon on August 18, 2019, 10:05:08 am
Are there any penalties in the franchise letting / agreement from a financial aspect regarding cancelled trains.

Are there any GWR / union agreements in force to allow stand by / call in payments to be made to staff who volunteer to 'stand by' on rostered days off even though their attendance may not be required.

The recent power outage has prompted the energy regulator to threaten NG with a huge fine in the form of  a percentage of their annual something.

Thats wrong, why should the company 'pay the price' of the people at the tops decisions, i.e. lack of / stifling investment.

Company Law should include for penalties for directors whos actions cause distress to others, whoever they are, customers or shareholders.

Take the case of Woolworths, their £800 million deficit didn't occur overnight, it was building up for years.

Take the case of Carillion, their deficit was increasing after the first set of accounts were published. I have long believed that bankruptcy occurred when bills couldn't be paid when they became due, yet didn't Carillion put back their payment terms from 30 to 60 days, then 90 days, etc. I have not seen reports of many directors of any company compulsory wound up taken to task and losing their million £ mansions to recompense suppliers for their losses, the Pension Fall Back Fund (or whatever they're called) and the Insolvency Service who have to pick up the bill for redundancy payments for failed companies. Philip Green is the only one widely reported but he got off lightly, has he still got his 3 in number multi million £ yachts and his villa in Monte Carlo to prove a point ?

Rant over and whilst starting off as a reply to the thread title strayed a bit off '2019 - Transwilts cancellations and amendments log', sorry.

 


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 18, 2019, 10:22:23 am
So how long before GWR management are making comments again that they are disappointed at the continued slow growth in passenger numbers (as I think you commented has happened before Grahame).

I would characterise it currently as "disappointed but totally understanding" from GWR and indeed comment has been as to how it earth passenger numbers haven't done worse over the last couple of years.  The big danger comes not initial from the GWR team who, however, really should be able to provide the staff ... but rather from the various third parties who give them and their associates direction / support.   

Organisations such as the Department for Transport, the Western Gateway sub National Transport Body, the LEP and Wiltshire Council - all of which have fare wider interests than just train services across 297 stations - will see the stats and the end of the meteoric growth without realising it's because of serious supply problems rather than a peaking of demand.

Quote
I don't think we have seen any answers yet from the questions that Mark wasn't able to answer on the 5th, including the one on cancellations due to staff shortages.  Maybe those preparing a response could have today's debacle drawn to their attention for particular comment?

Correct.   The questions were delayed (at the Coffee Shop end) prior to being forwarded and unfortunately for us (but not for him - I hope he is enjoying and recharging batteries) Mark is on leave.    I don't know what the remaining questions were - rather I stood back to allow me to actually ask a question;  reading between the lines, you asked one staff shortages, Celestial.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on August 18, 2019, 10:29:18 am
Are there any penalties in the franchise letting / agreement from a financial aspect regarding cancelled trains.

Are there any GWR / union agreements in force to allow stand by / call in payments to be made to staff who volunteer to 'stand by' on rostered days off even though their attendance may not be required.

The recent power outage has prompted the energy regulator to threaten NG with a huge fine in the form of  a percentage of their annual something.

Thats wrong, why should the company 'pay the price' of the people at the tops decisions, i.e. lack of / stifling investment.

Company Law should include for penalties for directors whos actions cause distress to others, whoever they are, customers or shareholders.

Take the case of Woolworths, their £800 million deficit didn't occur overnight, it was building up for years.

Take the case of Carillion, their deficit was increasing after the first set of accounts were published. I have long believed that bankruptcy occurred when bills couldn't be paid when they became due, yet didn't Carillion put back their payment terms from 30 to 60 days, then 90 days, etc. I have not seen reports of many directors of any company compulsory wound up taken to task and losing their million £ mansions to recompense suppliers for their losses, the Pension Fall Back Fund (or whatever they're called) and the Insolvency Service who have to pick up the bill for redundancy payments for failed companies. Philip Green is the only one widely reported but he got off lightly, has he still got his 3 in number multi million £ yachts and his villa in Monte Carlo to prove a point ?

Rant over and whilst starting off as a reply to the thread title strayed a bit off '2019 - Transwilts cancellations and amendments log', sorry.

 

I think you're conflating a number of issues but as I understand it (II please keep me honest!), despite the railways being a 7 day business, in their Ts & Cs GWR drivers do not have Sunday as part of the "working week" so can opt out of working them, if they do work them they are regarded as overtime but as train drivers are now extremely highly paid (relatively speaking given the nature of the job) the overtime rates are not particularly attractive.

This has been an issue for several years now with Sunday services regularly decimated.and you do get the impression that GWR have placed it at the bottom of the "difficult to deal with" pile, as the Unions will no doubt see it as an opportunity to screw more money out of the employer for the bruvvers to bring them in line with every other 7 day operation in the country.

Meanwhile, customers suffer and have to stuff themselves onto whichever (if any) massively overcrowded services are still running.

Try a Penzance - Paddington on a Sunday afternoon when 50% of the service is cancelled (it's bad enough when they all run!), the A38 will seem like paradise.

It's increasingly however becoming an issue in the working week too, which on many levels is more worrying.

Ultimately it's basic workforce management, which the likes of Hopwood and those at the top should be across and resolving. It's the sort of thing Directors get paid 6 figure salaries for.



Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Celestial on August 18, 2019, 10:30:44 am
reading between the lines, you asked one staff shortages, Celestial.
No, mine was to do with battery trains greening the Cornish branches. But I think TaplowGreen suggested that a question had been asked on the subject.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on August 18, 2019, 10:33:37 am
reading between the lines, you asked one staff shortages, Celestial.
No, mine was to do with battery trains greening the Cornish branches. But I think TaplowGreen suggested that a question had been asked on the subject.

I asked if a question on crew shortages had been put forward by anyone, if memory serves, Graham wasn't sure.

If one had been, I'd be amazed if it didn't make the cut for the "live" event, but then again I'm not privy to the others which were put forward or the criteria used to select them.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on August 18, 2019, 10:47:50 am
Twitter exchange on alternative arrangements

Quote
Myself 08:16
What arrangements are in place for people travelling from Melksham today?

GWR Help (08:16)
Thank you for providing this information, a team member will be in touch with you shortly.

GWR Help (09:20)
Hi there, there are taxis at all affected stations to take passengers to their destinations. - Michaela

I'm noting "to their destinations" ... which is a rather bigger and better offer for passengers headed for a day out in Weymouth than might have been expected.


Edit to add ...   Sadly, Journey check somewhat contradicts, as it suggests that the taxis will only be ordered on demand (and you need to know to demand).   Extraordinary for a station which has passenger getting on to virtually every train

Quote
Additional Information
If you are travelling from an unstaffed station please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination. This will enable us to get suitable replacement transport to you as quickly as possible.

Now a Twitter reply:-

I'm sorry to hear there isn't enough staff. Surely it can't be cheaper running taxis back and forth opposed to hiring people? Can you confirm that the taxi service will be running all throughout the day? Even the 8pm return back to Trowbridge? Thank you.

GWR Help
@GWRHelp
Replying to
@CalveIsEpic
The taxi service will run between the affected stations only but this will continue for services that are understaffed in the evening. Please keep an eye on our journey checker to see whether this service will be affected. - Michaela


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on August 18, 2019, 11:19:25 am
GWR have set up a new driver's grade which includes Sundays as part of the working week.  All new recruits go into that grade.  Existing drivers have been offered incentives to join the grade (and therefore have Sundays in their contracts).

Some have taken up the offer but others, particularly those near the end of their service, have opted to remain with their current conditions.  This is particularly the case at Plymouth and Penzance depots apparently.

I am not sure what arrangements are being made for guards/train managers.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Celestial on August 18, 2019, 01:19:36 pm
GWR have set up a new driver's grade which includes Sundays as part of the working week.  All new recruits go into that grade.  Existing drivers have been offered incentives to join the grade (and therefore have Sundays in their contracts).

Some have taken up the offer but others, particularly those near the end of their service, have opted to remain with their current conditions.  This is particularly the case at Plymouth and Penzance depots apparently.

I am not sure what arrangements are being made for guards/train managers.

That's encouraging, though sounds as though it could take a very long term for a large enough number of drivers to be on the new grade for it to make a difference.  Do you know whether those drivers would (or could) be allocated more than their fair share of Sundays as this would solve the problem sooner.  But if the union agreement insists that they only get allocated the number that they would if all drivers were on the new grade (and I can see why that could have been a point of discussion), then it will still take a long time. (Hope that question makes sense!)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Charlie (in Gloucester) on August 18, 2019, 01:26:39 pm
GWR have set up a new driver's grade which includes Sundays as part of the working week.  All new recruits go into that grade.  Existing drivers have been offered incentives to join the grade (and therefore have Sundays in their contracts).

Some have taken up the offer but others, particularly those near the end of their service, have opted to remain with their current conditions.  This is particularly the case at Plymouth and Penzance depots apparently.

I am not sure what arrangements are being made for guards/train managers.

As for guards, there is currently work going into Conductors and Train Managers being brought into a grade of On Board Train Manager. Currently TMs work HSS services and Conductors work shorter journeys, but whether this will go through depends on whether Train Managers vote for it as they currently earn about 6k more than Conductors.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on August 18, 2019, 02:11:04 pm
GWR have set up a new driver's grade which includes Sundays as part of the working week.  All new recruits go into that grade.  Existing drivers have been offered incentives to join the grade (and therefore have Sundays in their contracts).

Some have taken up the offer but others, particularly those near the end of their service, have opted to remain with their current conditions.  This is particularly the case at Plymouth and Penzance depots apparently.

I am not sure what arrangements are being made for guards/train managers.

All former 'West' and 'Thames Valley' drivers are now in the 'GWR Driver' grade. 'High Speed' drivers (no commitment to work Sundays) have the option of transferring to the new grade or remaining ringfenced until the grade is redundant through natural wastage. For the 'GWR Drivers' Sunday working is however still not in the working week but has 'Committed Sundays' which are still worked as overtime but with the understanding that the overtime will be worked. This normally averages out at 1 Sunday every three weeks. The problem is that unlike a weekday where two thirds of the  grade will be rostered on duty, Sunday will only see one third of the grade rostered on. Extra Sunday services on most routes has put this model under strain. If several of those rostered on are on annual leave, you already have a shortage of crew with volunteers required to maintain the service level. The problem is exacerbated during school holidays with minimal volunteers.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: IndustryInsider on August 18, 2019, 03:53:01 pm
Excellent summary by RA.  I’ll add to it if I may. 

Very few HSS drivers have taken the option of transferring to the GWR driver grade.  As there becomes less and HSS drivers through natural wastage it might reach a tipping point where the rest will follow.  Also, next year, pay parity is achieved - currently GWR ones earn thousands less than HSS ones.

Finally, with all drivers, no sick pay is paid if they don’t come in for their committed Sunday shifts.  The extra money has been traditionally enough to get enough volunteers in.  Higher basic wages mean less people are inclined to volunteer at the sane time as more trains are needed to run.  Come December’s timetable and pay increases next year, that is only likely to get worse.

I really can’t see how Sunday can be effectively resourced, summer time especially, with all the additional trains in the new timetable unless Sunday shifts are brought into the working week. 

Even if all drivers are on the GWR grade committed Sunday deal - note that most cancellations today were on services crewed by former West grade drivers, all of which are now GWR grade drivers and therefore have committed Sundays.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 18, 2019, 04:44:02 pm
The detail of driver shifts and Sunday staffing makes for very, very interesting reading and I may well see if I can re-arrange some of the posts into a separate thread "Across the West" as they apply so widely.

I am struck by a number of thoughts ...

a) The problems with reliability based on staff shortage - though with a bias towards Sundays - have been far from Sundays Only.

b) We were told last year that the problem was because so may staff were having to take time away from revenue earning duties to learn the new trains.  How much was that really the case now that it seems that many of the problems may be the working week?    Has just half a problem been cured?

c) I used to run a business with someone on call at least 24x7 and Sunday being the busiest day of the week. We had occasional issues - but never did we have no-one available to do a contracted job (provide a clean hotel room and check people in).  We did not have the issues of geography or long training programmes, granted ... but one of key things was to take on people who wanted to work the days / hours we needed work done.  There ARE people who love working early mornings, and there are people who love every Wednesday off ... I wonder if the railways have any drivers / conductors / train managers who's optional  "Sundays" are perhaps Tuesdays or Thursdays??


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on August 18, 2019, 05:20:08 pm
The detail of driver shifts and Sunday staffing makes for very, very interesting reading and I may well see if I can re-arrange some of the posts into a separate thread "Across the West" as they apply so widely.

I am struck by a number of thoughts ...

a) The problems with reliability based on staff shortage - though with a bias towards Sundays - have been far from Sundays Only.

b) We were told last year that the problem was because so may staff were having to take time away from revenue earning duties to learn the new trains.  How much was that really the case now that it seems that many of the problems may be the working week?    Has just half a problem been cured?

c) I used to run a business with someone on call at least 24x7 and Sunday being the busiest day of the week. We had occasional issues - but never did we have no-one available to do a contracted job (provide a clean hotel room and check people in).  We did not have the issues of geography or long training programmes, granted ... but one of key things was to take on people who wanted to work the days / hours we needed work done.  There ARE people who love working early mornings, and there are people who love every Wednesday off ... I wonder if the railways have any drivers / conductors / train managers who's optional  "Sundays" are perhaps Tuesdays or Thursdays??

I think the difference is Graham, especially in respect of your point (c), the likes of us have to deal with competition, and have a culture of customer service excellence both by inclination, conscience and necessity, simply because if we didn't, there are plenty who do and would be happy to take our Clients/customers and business off our hands. We also (thankfully) don't have workforces represented by Unions who are willing to initiate industrial action at the drop of a hat on a spurious premise.

Before anyone starts on the latter point, as a Company Director and Manager at various levels I have worked in highly unionised environments, but always with cooperation and pragmatism rather than guns pointed at heads. I greatly value their role in society and the workplace.

On the railways, (excepting occasional pockets of excellence) you have a culture which has changed little since 1975, enhanced by powerful trade Unions stuck around the same era, where the customer is treated as an inconvenience expected to put up with whatever they get and be grateful for it, weak management unable or unwilling to come up with a solution, all wrapped up in a monopoly with no competition.

That is largely why, year after year, we have to put up with this atrocious service.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on August 18, 2019, 06:47:54 pm
On the railways, (excepting occasional pockets of excellence) you have a culture which has changed little since 1975, enhanced by powerful trade Unions stuck around the same era, where the customer is treated as an inconvenience expected to put up with whatever they get and be grateful for it, weak management unable or unwilling to come up with a solution, all wrapped up in a monopoly with no competition.
Very succinct. Regarding the last line, even though the franchising model is currently under scrutiny, I get the impression that the continual awarding of 'Direct Award' franchise renewals instead of full blown competitions means that incumbant operators have little incentive to address issues as they know that they will be retaining the keys anyway.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 18, 2019, 07:03:08 pm
Pulling every so slightly back on topic ... here is today's Melksham log

Code:
Scheduled calls at Melksham Station

Today
20:22 Westbury a shortage of train crew
19:57 Cheltenham Spa On time -
19:00 Swindon a shortage of train crew
18:21 Westbury a shortage of train crew
17:07 Swindon a shortage of train crew
15:53 Westbury a shortage of train crew
14:50 Swindon a shortage of train crew
14:04 Weymouth a shortage of train crew
12:52 Swindon a shortage of train crew
11:53 Westbury a shortage of train crew
10:46 Swindon a shortage of train crew
09:47 Westbury a shortage of train crew
08:36 Swindon a shortage of train crew

19:57 is re-instated ... of course, that's an important train because it also serves Swindon to Gloucester and Cheltenham  ;D ;D.  I would expect a poor loading - little return traffic from people who hoped to go out earlier in the day, with others put off because it was flagged as cancelled online for quite a number of hours.

Now - I don't know if they were short of drivers, or conductors, or both.   But assuming it was just one of the two, that's 2 members of staff down leading to the disruption / loss of between 600 and 800 journeys - perhaps 400 to 500 different individual.  Not very clever PR, not clever for the economy of the area, but seeing as the fares aren't all that high and it costs a lot to run a train, probably no great financial impact.  The irony is that I expect that at least two road drivers earned themselves a nice wage / income today.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: stuving on August 18, 2019, 09:10:34 pm
Are there any penalties in the franchise letting / agreement from a financial aspect regarding cancelled trains.

Yes, there is. I tried to makes sense of it before (http://www.firstgreatwestern.info/coffeeshop/index.php?topic=16230.msg182942#msg182942), with limited success. It's roughly as follows:

The performance figures used for calculating bonus and penalty payments are minutes delay and cancellations. Each has a payment based on it, scaled from the difference between the annual average and a target, range limited between a cap and a floor. That difference is multiplied by a sum of money, which is not blanked out in the contract as most other actual amounts are. So far so logical - though they've done it "floor over cap", for some reason.

"Cancellations" is (subject to confirmation*) the total cancellations plus half the part-cancellations, excepting certain exceptions, as a percentage. I can't find any figures for this metric (or minutes delay). ORR track PPM and CASL, while GWR publish punctuality and reliability percentages (as in II's graphs (http://www.firstgreatwestern.info/coffeeshop/index.php?topic=16825.msg271082#msg271082)). Obviously these are related, but exactly how is unclear.

This year's target for cancellations is 0.44%, and the floor is 0.55%. The actual, I'm sure, is way higher than that. In fact, I suspect it's higher than the default level in the contract - that is currently 1.1%, having jumped up from 0.72% in August 2018 (the target and floor didn't step up). The contract allows DfT a lot of discretion in how they react to that kind of thing - in GWR's case they set up the "Western Route Supervisory Board", and may claim that's all they need to do.

The upshot is that GWR are paying the full extra amount, and the actual cancellations rate won't matter until it gets down much lower. The payment per percent is higher because CASL is above target (how would it not be?) - and is £11,737,325, uprated by RPI from 2015. Since the number it multiples is only 0.11, the final amount is roughly £1.44M.

* If anyone wants to check up on this in the updated franchise agreement (contract) (https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=2ahUKEwjtsobcnI3kAhUUXRUIHaBQCQ4QFjAAegQIARAC&url=https%3A%2F%2Fassets.publishing.service.gov.uk%2Fgovernment%2Fuploads%2Fsystem%2Fuploads%2Fattachment_data%2Ffile%2F40452%2Ffgw-franchise-agreement.pdf&usg=AOvVaw3zezH2OTWssY2o3q8E-UOY), it's all in schedule 7.1 from page 380 on.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: IndustryInsider on August 18, 2019, 09:13:09 pm
Simples.  ;)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 19, 2019, 04:54:12 am
Are there any penalties in the franchise letting / agreement from a financial aspect regarding cancelled trains.
Yes, there is. I tried to makes sense of it before (http://www.firstgreatwestern.info/coffeeshop/index.php?topic=16230.msg182942#msg182942), with limited success. It's roughly as follows:

Translated into summary terms ... current cancellation rates are so high that penalties are "off the scale" - at a maximum beyond which there are no further financial penalties for doing even worse, and so high that even reducing them significantly is not going to reduce the penalties. Have I read that right??

The reputational cost is huge - with each train crew GWR are short of on a shift, around 200 to 250 different people having their plans disrupted - many significantly where there isn't simply another train along within 30 or 60 minutes.   


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 19, 2019, 07:01:11 am
Quote
12:20 Westbury to Swindon due 13:02
12:20 Westbury to Swindon due 13:02 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers at Westbury and Trowbridge travelling to Chippenham or Swindon should travel on the 12:47 Gloucester service (12:53 from Trowbridge) and change at Bath Spa for the 13:43 service to London Paddington which calls at Chippenham (13:54) and Swindon at 14:10.

Customers at Westbury and Trowbridge travelling to Melksham should contact station staff or use the Customer Help-Point.

Customers at Melksham will be provided road transport to Chippenham from the station car park.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 19, 2019, 07:12:32 am
and another two ...

Quote
13:29 Swindon to Westbury due 14:10
13:29 Swindon to Westbury due 14:10 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers at Swindon and Chippenham travelling to Trowbridge or Westbury should travel on the 14:00 Bristol Temple Meads service from Swindon (14:14 from Chippenham) and change at Bath Spa for the 14:35 service towards Portsmouth Harbour which calls at Trowbridge (14:53) and Westbury (15:00).

Customers travelling to Melksham should change at Chippenham and speak to station staff.

Customers at Melksham will be provided road transport from the station car park.

Quote
14:10 Frome to Swindon due 15:07
14:10 Frome to Swindon due 15:07 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers at Frome should travel on the 14:42 Gloucester service and change at Bath Spa for the 15:43 London Paddington service which calls at Chippenham at 15:54 and Swindon at 16:10.

Customers at Westbury and Trowbridge travelling to Chippenham or Swindon should travel on the 14:10 Cardiff Central service (14:17 from Trowbridge) and change at Bath Spa for the 14:43 service to London Paddington which calls at Chippenham (14:54) and Swindon at 15:10.

Customers at Westbury and Trowbridge travelling to Melksham should contact station staff or use the Customer Help-Point.

Customers at Melksham will be provided road transport to Chippenham from the station car park.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 19, 2019, 07:13:41 am
And while I'm in this thread ...

Quote
12:49 Swindon to Frome due 13:41
12:49 Swindon to Frome due 13:41 will be terminated at Westbury.
It will no longer call at Frome.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 19, 2019, 07:37:30 am
Getting worse ...

Quote
Train Cancellations
12:20 Westbury to Swindon due 13:02
13:29 Swindon to Westbury due 14:10
14:10 Frome to Swindon due 15:07
15:19 Swindon to Westbury due 16:00
16:21 Westbury to Swindon due 17:03
18:32 Westbury to Swindon due 19:21
20:08 Swindon to Westbury due 20:49


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on August 19, 2019, 07:40:12 am
... and the only seven in GWR land. 

I notice the 17:36 isn’t cancelled yet despite the inward working not running.  I wonder if someone has a plan for that. 


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 19, 2019, 07:45:57 am
... and the only seven in GWR land. 

I notice the 17:36 isn’t cancelled yet despite the inward working not running.  I wonder if someone has a plan for that. 

I wondered that too.

Interesting to note the far better directions being put up on Journeyheck (though this is treating the symptoms and not providing a cure).    But the suggested alternative puts people an hour and nine minutes late into Swindon!

Quote
16:21 Westbury to Swindon due 17:03
16:21 Westbury to Swindon due 17:03 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers at Westbury and Trowbridge travelling to Chippenham or Swindon should travel on the 16:43 Gloucester service (16:48 from Trowbridge) and change at Bath Spa for the 17:44 service to London Paddington which calls at Chippenham (17:55) and Swindon at 18:12.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Timmer on August 19, 2019, 08:18:34 am
Rail replacement buses operating between Chippenham and Westbury now appearing on Journeycheck.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 19, 2019, 08:41:27 am
... and the only seven in GWR land. 

I notice the 17:36 isn’t cancelled yet despite the inward working not running.  I wonder if someone has a plan for that. 

Gone now ...

Quote
17:36 Swindon to Westbury due 18:18
17:36 Swindon to Westbury due 18:18 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers at Swindon travelling to Trowbridge or Westbury should travel on the 18:00 Bristol Temple Meads service from Swindon and change at Bath Spa for the 18:36 service towards Portsmouth Harbour which calls at Trowbridge (18:54) and Westbury (19:01).

Rail Replacement transport has been arranged to run in place of this service between Chippenham and Westbury. Please see station signage for the Rail Replacement pick up location.

Alternative suggestion puts people 43 minutes late into Trowbridge and Westbury.  So misses Frome and Weymouth connections ... Weymouth arrival back from 20:10 to 23:13.   Passengers for Warminster and beyond ... stay on the train on which they arrive at Westbury.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 19, 2019, 10:32:01 am
Quote
14:10 Frome to Swindon due 15:07
14:10 Frome to Swindon due 15:07 will be reinstated.
It will be terminated at Westbury.
It will no longer call at Trowbridge, Melksham, Chippenham and Swindon.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Robin Summerhill on August 19, 2019, 07:15:40 pm
So let me get this straight...

Sunday 18th August - 13 trains booked to call at Melksham, 12 cancelled and one ran.

Monday 19th August - they've got no crew for the afternoon trains so nothing stops at Melksham (7 cancellations) between 1314 and 1915 (the Cheltenham to Southampton is on its way as I type). Then presumably nothing for the rest of the day.

How long do GWR think they can get away with this fiasco of a service before passengers start to vote with their feet?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: rogerw on August 19, 2019, 08:39:12 pm
Surely it has got to the stage where top management should be issuing a public apology together with details of what is being done to address the problem


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: AMLAG on August 19, 2019, 08:45:15 pm
Some years ago the GW Area Operations Manager ( basically a Train Crew Supervisor type job in old speak ) was cut out at Westbury ( along with I think the posts at Cardiff  and Oxford at roughly the same time)  with all day to day Traincrew  and Unit provision centred on the remote GW Swindon Control office.

The same short sighted Management action had happened at Exeter St D some years before, when the post title was not that of an AOM.
The result was an increase  in train cancellations and disruptions to passengers on mainly local services ...due 'Traincrew shortages'.
The remedy was to reinstate a post (of 2 shifts) ) to be known (as now) as the Exeter  Area Operations Manager. There was an immediate reduction, to almost nil, of trains being cancelled due to traincrew shortages.
Drivers and guards, particularly those killing time in the mess room, find it far more difficult to refuse a request face to face from someone they know in the adjacent office, to work other than their rostered turn and possibly extra hours., compared to a remote phone call 'from Swindon'. It is often that simple to avoid a train being cancelled.

Further local responsibility and decision making has rightly been devolved from Swindon Control to these AOM posts; which are usually occupied by experienced career railwaymen with a Traincrew background.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bradshaw on August 19, 2019, 08:52:02 pm
Journey Check tonight at 20.45. Can one presume this will continue all week?

Tue, 20 August 15:00 Frome to Warminster due 15:21
Tue, 20 August 16:21 Westbury to Swindon due 17:03
Tue, 20 August 17:36 Swindon to Westbury due 18:18
Tue, 20 August 18:32 Westbury to Swindon due 19:21
Tue, 20 August 19:49 Bristol Temple Meads to Frome due 20:49
Tue, 20 August 20:08 Swindon to Westbury due 20:49


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on August 20, 2019, 07:42:01 am
Two more added

12:20 ex Westbury and 13:29 ex Swindon.



Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Robin Summerhill on August 20, 2019, 10:08:32 am
Journey Check tonight at 20.45. Can one presume this will continue all week?

Tue, 20 August 15:00 Frome to Warminster due 15:21
Tue, 20 August 16:21 Westbury to Swindon due 17:03
Tue, 20 August 17:36 Swindon to Westbury due 18:18
Tue, 20 August 18:32 Westbury to Swindon due 19:21
Tue, 20 August 19:49 Bristol Temple Meads to Frome due 20:49
Tue, 20 August 20:08 Swindon to Westbury due 20:49

I was only idly musing this morning - would questions be asked in Parliament if GWR pulled the same stunt day after day on the Slough or Henley branches?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 20, 2019, 12:16:37 pm
Journey Check tonight at 20.45. Can one presume this will continue all week?

I was only idly musing this morning - would questions be asked in Parliament if GWR pulled the same stunt day after day on the Slough or Henley branches?

No, make no presumption about it being all week.  The issue has been noticed.

No, questions would not be being asked in parliament - it's not sitting at present, and even the Marlow branch isn't worth a recall of all the MPs


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on August 20, 2019, 12:19:39 pm
Journey Check tonight at 20.45. Can one presume this will continue all week?

I was only idly musing this morning - would questions be asked in Parliament if GWR pulled the same stunt day after day on the Slough or Henley branches?

No, make no presumption about it being all week.  The issue has been noticed.

No, questions would not be being asked in parliament - it's not sitting at present, and even the Marlow branch isn't worth a recall of all the MPs

Maidenhead-Marlow & Twyford- Henley services being cancelled en masse this afternoon/evening-same reasons- so were it not for the recess you may get the chance to find out.

It really is a shower of the proverbial all round.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on August 20, 2019, 12:52:03 pm
Journey Check tonight at 20.45. Can one presume this will continue all week?

Tue, 20 August 15:00 Frome to Warminster due 15:21
Tue, 20 August 16:21 Westbury to Swindon due 17:03
Tue, 20 August 17:36 Swindon to Westbury due 18:18
Tue, 20 August 18:32 Westbury to Swindon due 19:21
Tue, 20 August 19:49 Bristol Temple Meads to Frome due 20:49
Tue, 20 August 20:08 Swindon to Westbury due 20:49

GWR have tweeted in response to a punter that this situation is likely to last all week


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: IndustryInsider on August 20, 2019, 01:37:40 pm
Maidenhead-Marlow & Twyford- Henley services being cancelled en masse this afternoon/evening-same reasons- so were it not for the recess you may get the chance to find out.

All now reinstated.  A driver has obviously been found.  I think those lot originally listed are all on the same shift.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bradshaw on August 20, 2019, 03:44:49 pm
Here is the link to that Twitter feed

https://twitter.com/gwrhelp/status/1163753152094584833?s=21


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 20, 2019, 04:45:44 pm
For the record, the tweet says

Quote
I am afraid this issue may continue for the remainder of the week. Please keep an eye online before travelling. I am truly sorry for this  - Jake
11:02 AM · Aug 20, 2019

Always wise to check, and of course there is no magic driver tree at Westbury ... but the issue may, or may not, continue.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on August 20, 2019, 05:24:19 pm
……..tomorrow's cancellations already starting to be listed;

Wed, 21 August 16:21 Westbury to Swindon due 17:03

Wed, 21 August 17:36 Swindon to Westbury due 18:18


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 21, 2019, 11:12:00 am
Quoting in full the current cancellations right across the GWR area.  It seems we have a very localised shortage ...

Quote
Train Cancellations

10:49 Reading to London Paddington due 11:46
16:21 Westbury to Swindon due 17:03
17:36 Swindon to Westbury due 18:18
21:22 Southampton Central to Westbury due 22:30

21:22 Southampton Central to Westbury due 22:30 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers should use the next service, the 22:23 from Southampton Central to Westbury which calls at Romsey (22:34), Salisbury (23:00), Warminster (23:20), Dilton Marsh (23:24) and Westbury (23:29).

And the 18:48 from Swindon via Westbury is cut short there ... not a TransWilts cancellation.

Quote
17:41 Cheltenham Spa to Southampton Central due 20:44
17:41 Cheltenham Spa to Southampton Central due 20:44 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.
Additional Information
Customers should use the next service, the 20:09 from Westbury to Portsmouth Harbour which calls at Warminster (20:17), Salisbury (20:39), Romsey (20:57) and Southampton Central (21:09).


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on August 21, 2019, 01:14:20 pm
The 18:32 Westbury to Swindon and 20:08 Swindon to Westbury services have been added to the list.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 21, 2019, 01:22:08 pm
The 18:32 Westbury to Swindon and 20:08 Swindon to Westbury services have been added to the list.

Oh dear ... thanks for the alert.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Charlie (in Gloucester) on August 21, 2019, 01:51:29 pm
Unfortunately it comes down to the fact that Westbury-Swindon services are easiest to cancel. I believe most are crewed in a round trip which makes things a whole lot easier to get rid of. When it comes to HSS cancellations it comes down to Cheltenham because it is mainly crewed by Reading and Paddington who do a round trip on it, where as Bristol crews tend to take it back to Stoke Gifford at Cheltenham.

Duty Cards and Schedules do amaze me!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 21, 2019, 07:13:28 pm
BBC Wiltshire on the TransWilts reliability this evening - around 18:10


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Celestial on August 21, 2019, 08:19:02 pm
I think you were remarkably kind in your comments about GWR.  I was wondering why you didn't say the number of cancellations in the last few days, but I suppose that would have scared off even more passengers.  I think you could have made more about the line being singled out when other lines with a more frequent service have been left untouched.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on August 21, 2019, 09:09:38 pm
It’s always hard to know how many facts to include particularly on radio.  Unlike television you can’t put a slide up for people to take in.  With just sound you get one chance to absorb the detail. 

I think tonight got the message across without going into the finest detail which would only interest a small minority of the audience.  A minority who already know how bad things are!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 21, 2019, 09:19:22 pm
I think you were remarkably kind in your comments about GWR.  I was wondering why you didn't say the number of cancellations in the last few days, but I suppose that would have scared off even more passengers.  I think you could have made more about the line being singled out when other lines with a more frequent service have been left untouched.

Thank you;  the situation has gotten beyond the stage of just sitting and accepting "these things happen".  The (radio) message is "this is not right and it needs to be sorted.  It is significantly disrupting journeys at the moment."  

Behind the immediate public profile, from Melksham and from the Community Rail Partnership, the "critical" in the "critical friend" approach the groups take has been far stronger.   We are not looking for platitudes, we are looking for real action - not for impractical perfection, but just for cancellations and delays that have an effect on a par with the rest of the GWR area.    

We can ask, cajole, persuade, put a case, suggest, help.  But we have no power to demand or enforce. Going deeper with the "critical" in public would reduce our abilities to persuade, to influence, to help - even though it might feel good (and it would have felt good for a few minutes) to let off steam.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 22, 2019, 07:15:05 am
Here we go again

Quote
14:10 Frome to Swindon due 15:07
14:10 Frome to Swindon due 15:07 will be terminated at Westbury.
It will no longer call at Trowbridge, Melksham, Chippenham and Swindon.
This is due to a shortage of train crew.
Additional Information
Road transport will be arranged to run in place of this service between Westbury and Chippenham.

Quote
15:19 Swindon to Westbury due 16:00
15:19 Swindon to Westbury due 16:00 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Road transport will be arranged to run in place of this service between Chippenham and Westbury.

It was pointed out to me last night that TfL have lots of train crews in training and refresh but not doing much else as they wait for the completion of CrossRail.  And the question was asked "could not some of them be seconded to Westbury ...". 



Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: martyjon on August 22, 2019, 07:17:45 am
Here we go again

Quote
14:10 Frome to Swindon due 15:07
14:10 Frome to Swindon due 15:07 will be terminated at Westbury.
It will no longer call at Trowbridge, Melksham, Chippenham and Swindon.
This is due to a shortage of train crew.
Additional Information
Road transport will be arranged to run in place of this service between Westbury and Chippenham.

Quote
15:19 Swindon to Westbury due 16:00
15:19 Swindon to Westbury due 16:00 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Road transport will be arranged to run in place of this service between Chippenham and Westbury.

It was pointed out to me last night that TfL have lots of train crews in training and refresh but not doing much else as they wait for the completion of CrossRail.  And the question was asked "could not some of them be seconded to Westbury ...". 


Route and Traction knowledge.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 22, 2019, 07:26:22 am
Route and Traction knowledge.

Correct.   But if they're sitting in London being less than productive, aren't they some of the way there already with all the other aspects of the job?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: martyjon on August 22, 2019, 07:54:08 am
Whilst I must be sympathetic to users of the Transwilts line, I must ask the question, "Is this a backlash of the policy of banning parents from taking school aged children out of school to go on the annual family holiday in term time." ? ? ? ?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on August 22, 2019, 07:59:17 am
Whilst I must be sympathetic to users of the Transwilts line, I must ask the question, "Is this a backlash of the policy of banning parents from taking school aged children out of school to go on the annual family holiday in term time." ? ? ? ?

Eh?  ???


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 22, 2019, 08:36:37 am
Whilst I must be sympathetic to users of the Transwilts line, I must ask the question, "Is this a backlash of the policy of banning parents from taking school aged children out of school to go on the annual family holiday in term time." ? ? ? ?

I would be very surprised if a significant number of GWR's drivers and train managers had habitually taken their children out of school during term to go on a a family holiday, and have now changed that habit to the extent that they're taking annual holidays while the schools are out, and doing so above and beyond the needs of their employer.

A prudent employer with a mission critical operational role / contract should ensure that he adjusts the level and mix of his team to take account of such social change, which I suspect is a very minor element when compared to staff sickness, general holiday requests, training, working hour agreements and rules, and staff quitting.  And a prudent employer with a mission critical contract should routinely making robust plans that will allow him to maintain his contract even if all of those elements swing 'against' him at the same time.  I am not convinced that GWR have these robust plans as we seem to have limped from one crisis to the next with training, Sundays, sickness ... 


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: martyjon on August 22, 2019, 09:11:52 am
Whilst I must be sympathetic to users of the Transwilts line, I must ask the question, "Is this a backlash of the policy of banning parents from taking school aged children out of school to go on the annual family holiday in term time." ? ? ? ?

I would be very surprised if a significant number of GWR's drivers and train managers had habitually taken their children out of school during term to go on a a family holiday, and have now changed that habit to the extent that they're taking annual holidays while the schools are out, and doing so above and beyond the needs of their employer.

A prudent employer with a mission critical operational role / contract should ensure that he adjusts the level and mix of his team to take account of such social change, which I suspect is a very minor element when compared to staff sickness, general holiday requests, training, working hour agreements and rules, and staff quitting.  And a prudent employer with a mission critical contract should routinely making robust plans that will allow him to maintain his contract even if all of those elements swing 'against' him at the same time.  I am not convinced that GWR have these robust plans as we seem to have limped from one crisis to the next with training, Sundays, sickness ... 


I know one young GWR driver who habitually took his main holiday at end of September / beginning of October, planning his marriage and honeymoon for same time and continued to do so after offspring arrived but now eldest is at primary school cannot do so.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 22, 2019, 09:23:49 am
Received overnight from Paul Johnson and Sophie Martin at TransWilts. 

Quote
Statement on TransWilts Services 21st August 2019

During July and August TransWilts services have suffered an unacceptable level of cancellations. We have made strong representations to GWR regarding solving the underlying causes of the service problems and in the short term providing suitable mitigating action.
The primary cause of cancellations has been driver availability which is always more difficult in holiday periods when levels of leave are higher. This summer the situation has been exacerbated by sickness and a shortage of trained drivers created by the training programmes for the major December timetable introduction.
Resulting cancellations have affected weekend services and the evening commuter service. We do not realistically expect the situation to begin to get better until September. In the meantime GWR are now committing to providing a replacement bus service between Westbury and Chippenham when there are cancellations. The service will be included in the customer service information shown on GWR departure screens and on line information. For example, replacement bus services by Arleen Coaches were provided on 21st August with timings below

(http://www.wellho.net/pix/mkmbus201908.jpg)

Paul Johnson said “Whilst accepting a replacement bus service is not the same as a train, this replacement bus service is provided to ensure that our passengers can have confidence in being able to travel and get home even if the train is cancelled.”
GWR have stated that “ We are committed to the route, to the CRP, to developing Melksham Station and to getting back to the growth we know the line can sustain. [Whilst] the next few weeks will not be easy…having a clear alternative in the bus service will help and as driver availability eases we should get back to the improved reliable service that we all want for our customers.”

"Graham I am sure your MRUG users will want to know the situation, it will be useful to keep a common approach. I hope the bus service operates as planned, let me know if it doesn't.".   So  - please let me know of any bus issues or pass them on to Paul or Sophie directly.  It would be a help to copy me / comment here if you go direct, so we have common knowledge.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 22, 2019, 11:11:27 am
I know one young GWR driver who habitually took his main holiday at end of September / beginning of October, planning his marriage and honeymoon for same time and continued to do so after offspring arrived but now eldest is at primary school cannot do so.

I suspect we're looking at more than one driver ... but then ONE driver is all we need. Now massive disuprtion 5 days out of the last six ... at 750 journeys per day, that's one driver short effecting 3,750 journeys. 


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 22, 2019, 02:10:43 pm
As a picture paints a thousand words ...

Trains operating in blue and cancelled / bustituted in orange

How it SHOULD look (just a teeny tiny bit of orange at the top)
(http://www.wellho.net/pix/isblue.jpg)

How it DOES look
(http://www.wellho.net/pix/shouldbeblue.jpg)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 22, 2019, 03:22:44 pm
Facebook link (https://www.facebook.com/TransWilts/posts/2044898795610152) to Press release (https://transwilts.org/2019/08/22/statement-on-transwilts-services-21st-august-2019/) on TransWilts site (https://transwilts.org) now added

(http://www.wellho.net/pix/pjatmkm.jpg)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Phil on August 22, 2019, 07:33:17 pm
please let me know of any bus issues or pass them on to Paul or Sophie directly.  It would be a help to copy me / comment here if you go direct, so we have common knowledge.

I'd rather not have any direct contact with Paul or Sophie thank you, but by all means mention that on Tuesday afternoon this week the coach driver replacing the 16.21 Westbury to Swindon service picked up me and just two other people at Westbury; picked up and dropped off nobody at Trowbridge; picked up nobody at Melksham (however I did get off there), and told us that (a) he would be going no further than Chippenham and (b) when he replaced the earlier 14.24 service had precisely "no passengers at all so wasn't sure what the point of him wasting his time was really"

Not really an issue, but if anything it shows that news of the cancellations was getting out there as fewer people than usual were travelling - I use both these services several times a week and there are usually at least double figures getting on and off at every station.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 22, 2019, 09:00:25 pm
There's an issue when a new / changed service comes in - even an emergency one - making sure people know about it. On the TransWilts, where passengers are a pretty hardy and self sufficient bunch well used to making their own pans during disruption, information needs to be out there.

It probably is a good idea to 'cut me in' ... as the TransWilts Facebook page now says it's on annual leave until 2nd September.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: GBM on August 23, 2019, 06:57:43 am
There's an issue when a new / changed service comes in - even an emergency one - making sure people know about it. On the TransWilts, where passengers are a pretty hardy and self sufficient bunch well used to making their own pans during disruption, information needs to be out there.

It probably is a good idea to 'cut me in' ... as the TransWilts Facebook page now says it's on annual leave until 2nd September.

But no overhead line equipment installed as yet?   ;D ;D


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on August 23, 2019, 07:19:47 am
Facebook link (https://www.facebook.com/TransWilts/posts/2044898795610152) to Press release (https://transwilts.org/2019/08/22/statement-on-transwilts-services-21st-august-2019/) on TransWilts site (https://transwilts.org) now added

(http://www.wellho.net/pix/pjatmkm.jpg)

Blimey, even Jeremy Corbyn is getting involved! 🙂


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on August 23, 2019, 10:24:19 am
Facebook link (https://www.facebook.com/TransWilts/posts/2044898795610152) to Press release (https://transwilts.org/2019/08/22/statement-on-transwilts-services-21st-august-2019/) on TransWilts site (https://transwilts.org) now added

(http://www.wellho.net/pix/pjatmkm.jpg)

Blimey, even Jeremy Corbyn is getting involved! 🙂

Seen visiting a farm in Cumbria yesterday and wearing Wellington boots thus gaining the new name of "Compo" as well as "Steptoe"


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 23, 2019, 10:45:46 am
Blimey, even Jeremy Corbyn is getting involved! 🙂
Seen visiting a farm in Cumbria yesterday and wearing Wellington boots thus gaining the new name of "Compo" as well as "Steptoe"

I confess to smiling at this .. and having been called "Jesus" and "Gerry Adams" to my face, and goodness knows what behind my back I was amused personally too.   However ... please bear in mind that although I may be amused at such things, the gentleman in the picture (Paul Johnson, Chair of TransWilts) may not be, and as such postings along these lines could be seen as outside our forum guidelines of "no personal attacks".


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 23, 2019, 11:59:05 am
BBC Wiltshire on the TransWilts reliability this evening - around 18:10

For the record: http://www.firstgreatwestern.info/BBCWilts21Aug19.mp3

The 17:36 ran last night ... first time in a week.

From GWR high management to me this morning "I agree, restoring the service as a train is the priority and ..."




Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Robin Summerhill on August 23, 2019, 08:08:20 pm
I see they've deigned to run the service today then...

As was said yesterday, the wider public are picking up on this shambles. I have been trying to organise a lunchtime drink in Chippenham with my ex-boss who lives in Trowbridge (we are both retired now). When we were organising it is was his idea to come up to Chippenham by train to avoid the hazards of drink driving.

He has picked up on the cancellations and is currently wary of confirming a date because of them, and he's never used the line before.

If this were still the 1960s we would be hearing the grumble:"they're running the line down with the intention of closing it." I would like to be a lot more certain that that isn't actually what's going on...


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Robin Summerhill on August 23, 2019, 08:37:03 pm
Quote from: grahame
.. and having been called "Jesus" and "Gerry Adams" to my face, and goodness knows what behind my back I was amused personally too.   

Drifting off topic I see we have similar histories  ;D

I gave up wearing a beard in the early 80s because I looked too much like Gerry Adams, and whilst at Bath Road in the early 70s somebody gave me the nickname of "John the Baptist"


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on August 24, 2019, 07:57:46 am
Quote from: grahame
.. and having been called "Jesus" and "Gerry Adams" to my face, and goodness knows what behind my back I was amused personally too.   

Drifting off topic I see we have similar histories  ;D

I gave up wearing a beard in the early 80s because I looked too much like Gerry Adams, and whilst at Bath Road in the early 70s somebody gave me the nickname of "John the Baptist"

I grew a beard once & was compared to Jeremy Beadle. I've been clean shaven ever since.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 24, 2019, 06:57:54 pm
Quote
Cancelled

Sun, 25 August 10:30 Westbury to Swindon due 11:14
Sun, 25 August 11:28 Swindon to Westbury due 12:08

Still much more than it should be BUT not the "worst ones" to loose ... in fact probably about the 4th out of 6 or seven.

Not sure on buses yet ... BUT could be much worse.  It's the first round trip that is far more critical! Will update my Facebook post.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 25, 2019, 03:48:37 pm
Quote
Cancelled

Sun, 25 August 10:30 Westbury to Swindon due 11:14
Sun, 25 August 11:28 Swindon to Westbury due 12:08

Still much more than it should be BUT not the "worst ones" to loose ... in fact probably about the 4th out of 6 or seven.

Ah - here we go ... four out of the five "get you home" trains lost ...

Quote
16:52 Westbury to Swindon due 17:41
17:52 Swindon to Westbury due 18:34
18:45 Westbury to Swindon due 19:27 
19:53 Swindon to Westbury due 20:34 will be cancelled.
This is due to a fault on this train.

Last southbound train - 15:28 from Swindon
Last northbound trains - 14:35 and 19:41 from Westbury.

Nothing on Journey Check about alternative arrangements - just an offer of delay repay which is really useful for "Stranded in Swindon".  With all the trains in various places cancelled due to lack of crew - it's meltdown Sunday - what a pity they can't match a train without a crew to a crew without a train!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on August 25, 2019, 04:01:45 pm
Bus replacement for the 17:52 and 19:53 under Other Train Service Updates


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 25, 2019, 04:06:30 pm
Bus replacement for the 17:52 and 19:53 under Other Train Service Updates

Have to know where to look / what question to ask!!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 25, 2019, 04:36:38 pm
Bus replacement for the 17:52 and 19:53 under Other Train Service Updates

Have to know where to look / what question to ask!!

One heck of a bus - able to match the train times.  I do believe First to school buses ...

(http://www.wellho.net/pix/hotrodbus.jpg)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on August 25, 2019, 05:24:35 pm
Bus replacement for the 17:52 and 19:53 under Other Train Service Updates

Have to know where to look / what question to ask!!

Agreed.  I only looked because someone pointed me to it.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 26, 2019, 07:56:34 am
Quote
07:33 Westbury to Swindon due 08:15
07:33 Westbury to Swindon due 08:15 will be starting late from Westbury.
This is due to a person being hit by a train.

Understood. Accepted. No complaint.    In amongst all the cancellations that I might rent on about, there are those occasional circumstances where a delay - or cancellation should the train be pulled - are totally understandable.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on August 27, 2019, 07:04:17 am
Quote
16:21 Westbury to Swindon due 17:03

16:21 Westbury to Swindon due 17:03 will be cancelled.
This is due to a shortage of train crew.

Additional Information
Replacement transport information to follow.

Quote
17:36 Swindon to Westbury due 18:18

17:36 Swindon to Westbury due 18:18 will be cancelled.
This is due to a shortage of train crew.

Additional Information
Replacement transport information to follow.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: martyjon on August 27, 2019, 08:08:48 am
What do forum members make of this one currently on JourneyCheck ;-


Newbury: No dispatch staff at Newbury until the end of service. Please self dispatch.

No dispatch staff at Newbury until the end of service.

Please self dispatch.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: stuving on August 27, 2019, 08:17:39 am
What do forum members make of this one current;y on JourneyCheck ;-


Newbury: No dispatch staff at Newbury until the end of service. Please self dispatch.

No dispatch staff at Newbury until the end of service.

Please self dispatch.

The remaining line says: Last Updated:26/08/2019 14:08   and it's still not been spotted!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 27, 2019, 08:21:21 am
What do forum members make of this one current;y on JourneyCheck ;-
Quote
Newbury: No dispatch staff at Newbury until the end of service. Please self dispatch.

No dispatch staff at Newbury until the end of service.

Please self dispatch.

With no slam-door trains calling at many stations now, the role of the "dispatch staff" has perhaps tilted.  No longer does the train manager have to walk his entire (or platformed section) train at each stop to check the doors, so when there's no-one around on "dispatch duty" delays are not as long as they used to be.

But there is a grown modern role for on-platform staff to assist passengers who's numbers have doubled in the last 20 years, including but not limited to those with mobility issues, helping with information, being on hand to answer journey questions especially at times of disruption to services which are (!) far more common than they should be.

The remaining line says: Last Updated:26/08/2019 14:08   and it's still not been spotted!

 ;D :D


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 27, 2019, 08:44:24 am
Quote
16:21 Westbury to Swindon due 17:03

16:21 Westbury to Swindon due 17:03 will be cancelled.
This is due to a shortage of train crew.

Additional Information
Replacement transport information to follow.

Quote
17:36 Swindon to Westbury due 18:18

17:36 Swindon to Westbury due 18:18 will be cancelled.
This is due to a shortage of train crew.

Additional Information
Replacement transport information to follow.

Depressing ... across the whole GWR area just 3 cancellations reported

Quote
Train Cancellations
16:21 Westbury to Swindon due 17:03
17:36 Swindon to Westbury due 18:18
21:23 Portsmouth Harbour to Westbury due 23:29

and when you add to that

Quote
17:30 Cardiff Central to Portsmouth Harbour due 20:54
17:30 Cardiff Central to Portsmouth Harbour due 20:54 will be terminated at Westbury.
It will no longer call at Warminster, Salisbury, Romsey, Southampton Central, Fareham, Fratton, Portsmouth & Southsea and Portsmouth Harbour.
This is due to a shortage of train crew.

You realise they're just one driver (or train manager) down.  An interesting priority choice to cancel the peak train on a line that has no other service for 2 hours in one direction and just over an hour in the other, followed by the final train of the day on their secondary main line.    Were it a "one off", understandable.  But cancelled more days than it ran last week ... I wonder how many passengers will be left if and when it's reliable again.

Perhaps a good week to take off? - https://twitter.com/TransWiltsCIC/status/1164527026973396992


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bradshaw on August 27, 2019, 09:34:47 am
Plus
Quote
19:30 Cardiff Central to Portsmouth Harbour due 23:02 will be terminated at Westbury. This is due to a shortage of train crew. 

Quote
10:48 Great Malvern to Brighton due 16:14 will be terminated at Bristol Temple Meads.This is due to a shortage of train crew. 

Quote
17:02 Brighton to Bristol Temple Meads due 20:26 will be cancelled.
This is due to a shortage of train crew. 


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 27, 2019, 12:35:01 pm
For today (27th August 2019) ... bus replaces 16:21 Westbury to Swindon train and 17:36 Swindon to Westbury train as follows.

(http://www.wellho.net/pix/bus_20190827.jpg)

Passengers from Swindon to Melksham who would normally catch the 17:36 (arrive Melksham 18:02) should catch the next Swindon to Chippenham train (that's 18:00) and change onto the bus at Chippenham - it's timed to connect and then get you into Melksham at 18:40.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 27, 2019, 02:17:32 pm
MUCH better information on Journey Check - thank you GWR

Quote
16:21 Westbury to Swindon due 17:03
16:21 Westbury to Swindon due 17:03 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Chandlers Coach Travel will depart Westbury at 16.25 calling at Trowbridge at 16.40, Melksham at 16.55 and Chippenham at 17.15 where customers can connect in to the 17.26 London Paddington service which calls at Swindon at 17.40.

Customers with tickets routed 'Via Melksham' may travel via Bath Spa due to the cancellation of this service.

Quote
17:36 Swindon to Westbury due 18:18
17:36 Swindon to Westbury due 18:18 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Chandlers Coach Travel will depart Chippenham at 18.20 calling at Melksham at 18.40, Trowbridge at 18.55 and Westbury at 19.10.
This coach will connect out of the 18.00 departure from Swindon to Bristol Temple Meads which arrives at Chippenham at 18.13.

Customers with tickets routed 'Via Melksham' may travel via Bath Spa due to the cancellation of this service.

This is a massive step up fro previous provision and information but never the less, it should be a train.
* A train at 16:21 from Westbury would arrive Swindon at 17:03, not the 17:40 alternative provided today
* A train at 17:36 from Swindon would arrive Westbury at 18:18, not the 19:10 alternative provided today.
Informed suggestion is that this will be another difficult week. Here's hoping that its sorted out for next week.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on August 28, 2019, 10:03:11 am
Quote
09:46 Westbury to Swindon due 10:32
Facilities on the 09:46 Westbury to Swindon due 10:32.
Disabled toilet facilities are not available.
This is due to a fault on this train.

10:47 Swindon to Westbury due 11:28
11:47 Westbury to Swindon due 12:32
12:49 Swindon to Frome due 13:41
14:10 Frome to Swindon due 15:07
15:19 Swindon to Westbury due 16:00
16:21 Westbury to Swindon due 17:03
17:36 Swindon to Westbury due 18:18

Inconvenient, but no worse.   To my knowledge the replacement buses haven't had any toilet facilities at all.

I will admit to seeing a big "Oh NO" when a blue blotch turned up on our train running map, but delight to treat this as something of a false alarm.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on August 28, 2019, 12:19:13 pm
Quote
09:46 Westbury to Swindon due 10:32
Facilities on the 09:46 Westbury to Swindon due 10:32.
Disabled toilet facilities are not available.
This is due to a fault on this train.

10:47 Swindon to Westbury due 11:28
11:47 Westbury to Swindon due 12:32
12:49 Swindon to Frome due 13:41
14:10 Frome to Swindon due 15:07
15:19 Swindon to Westbury due 16:00
16:21 Westbury to Swindon due 17:03
17:36 Swindon to Westbury due 18:18

Inconvenient, but no worse.   To my knowledge the replacement buses haven't had any toilet facilities at all.

I will admit to seeing a big "Oh NO" when a blue blotch turned up on our train running map, but delight to treat this as something of a false alarm.

I guess it's an illustration of the appalling level of service from GWR recently, and the low level of current expectations, that "only" a lack of toilet facilities for disabled people on its services is a source of delight.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: rogerw on August 28, 2019, 04:29:40 pm
It is, in fact, a lack of toilet facilities for all passengers on this 2 car set as it only has one, accessible, toilet. Cross-legged day today


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: IndustryInsider on August 28, 2019, 05:13:51 pm
Yes, the new Universal Access Toilets are a little better than before, but still failing far too often.  The toilet itself is usually ok, but the door mechanism is subject to failure. 

Someone told me that plastic components had been used in parts of the runner mechanism that should really have been made of metal!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 01, 2019, 02:05:27 pm
Quote
13:40 Swindon to Weymouth due 15:54
13:40 Swindon to Weymouth due 15:54 will be started from Chippenham.
It will no longer call at Swindon.
This is due to a fault with the signalling system.
Additional Information
If you are travelling from Melksham station please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination. This will enable us to get suitable replacement transport to you as quickly as possible.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on September 01, 2019, 06:36:41 pm
Quote
13:40 Swindon to Weymouth due 15:54
13:40 Swindon to Weymouth due 15:54 will be started from Chippenham.
It will no longer call at Swindon.
This is due to a fault with the signalling system.
Additional Information
If you are travelling from Melksham station please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination. This will enable us to get suitable replacement transport to you as quickly as possible.

As I've said before replacement transport should be there at train time.  How long is it going to take to obtain and get there if GWR only start trying to source it at train time.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: rogerw on September 01, 2019, 09:02:08 pm
In this case journey check is wrong.  The train stops at Melksham.  It is those travelling from Swindon and beyond TO Melksham who are affected


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 02, 2019, 01:49:05 am
In this case journey check is wrong.  The train stops at Melksham.  It is those travelling from Swindon and beyond TO Melksham who are affected

Indeed.   The "up" train was 47 minutes late Melksham ... and terminated Chippenham ... making the return trip only 8 minutes late - "a fault with the signalling system".


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 05, 2019, 04:56:39 pm
Quote
16:21 Westbury to Swindon due 17:03
16:21 Westbury to Swindon due 17:03 is being delayed between Westbury and Chippenham and is now expected to be 6 minutes late.
This is due to congestion.

Not a serious problem ... until we have some wider infrastructure, these things will happen.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 07, 2019, 06:10:19 am
Quote
07:33 Westbury to Swindon due 08:20
08:36 Swindon to Westbury due 09:20
08:36 Swindon to Westbury due 09:20 will be cancelled.
This is due to a fault on this train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 07, 2019, 08:15:19 am
Quote
07:33 Westbury to Swindon due 08:20
08:36 Swindon to Westbury due 09:20
08:36 Swindon to Westbury due 09:20 will be cancelled.
This is due to a fault on this train.


Much as we hate cancellations, they will happen "occasionally" and when they do, the provision of good information and alternatives is important.  I'm not able to be on the ground at Melksham Station at all today, but I must commend GWR on much improved on-line information and indeed alternative provision southbound.

Quote
07:33 Westbury to Swindon due 08:20
07:33 Westbury to Swindon due 08:20 will be cancelled.
This is due to a fault on this train.
Additional Information
Customers should use the next service, the 08:22 from Westbury to Swindon which calls at Trowbridge (08:29), Melksham (08:38), Chippenham (08:48) and arrives Swindon at 09:07.

Quote
08:36 Swindon to Westbury due 09:20
08:36 Swindon to Westbury due 09:20 will be cancelled.
This is due to a fault on this train.
Additional Information
A coach has been arranged to run at 09:15 from Chippenham to Westbury via Melksham and Trowbridge.

Customers at Swindon should travel to Chippenham on the 08:56 Bristol Temple Meads service which arrives at Chippenham at 09:11.

Please see station signs for the location of the rail replacement bus stop.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: martyjon on September 07, 2019, 09:01:13 am
Quote
07:33 Westbury to Swindon due 08:20
07:33 Westbury to Swindon due 08:20 will be cancelled.
This is due to a fault on this train.
Additional Information
Customers should use the next service, the 08:22 from Westbury to Swindon which calls at Trowbridge (08:29), Melksham (08:38), Chippenham (08:48) and arrives Swindon at 09:07.

Passenger :

But I have to be at my workplace no later than 08.45 to open up the town centre shop that I am keyholder of to let my staff in and prep the store for the days trading. What do I do.

JourneyCheck should include a statement indicating passenger use a local taxi, get a receipt and submit with rail ticket for a full refund.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on September 07, 2019, 09:20:53 am
Quote
07:33 Westbury to Swindon due 08:20
07:33 Westbury to Swindon due 08:20 will be cancelled.
This is due to a fault on this train.
Additional Information
Customers should use the next service, the 08:22 from Westbury to Swindon which calls at Trowbridge (08:29), Melksham (08:38), Chippenham (08:48) and arrives Swindon at 09:07.

Passenger :

But I have to be at my workplace no later than 08.45 to open up the town centre shop that I am keyholder of to let my staff in and prep the store for the days trading. What do I do.

JourneyCheck should include a statement indicating passenger use a local taxi, get a receipt and submit with rail ticket for a full refund.

I've been in a vaguely similar situation on two occasions, both when everything melted down at Reading. On both occasions I jumped in a cab, got home, and sent receipts in to FGW (as was) with an explanation, roughly £40 each time. They paid up without question.

What you could do of course is mention consequential loss, incurred as a result of you being unable to open your shop and trade due to them not providing the advertised service......they may well see paying a taxi fare as the lesser of two evils.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 07, 2019, 10:36:26 am
Not sure what's going on here ....

Quote
10:36 Swindon to Westbury due 11:20
11:30 Chippenham to Westbury due 12:20
Additional 11:30 Chippenham to Westbury due 12:20 will be cancelled.
This is due to a broken down train.

Totally agree on consequential loss - all very well GWR repaying and providing an alternative within an hour, but for a service that serially breaks its timetable and performance metric, they get of very lighty and have a real negative effect of their customer base and personally on their customers.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on September 08, 2019, 10:26:34 am
Cancelled - shortage of train crew - another Sunday of dismal service across the region.

18:45 Westbury to Swindon due 19:27

19:54 Swindon to Westbury due 20:35


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 11, 2019, 07:57:19 pm
Quote
18:32 Westbury to Swindon due 19:21
18:32 Westbury to Swindon due 19:21 has been delayed at Westbury and is now 20 minutes late.
This is due to a fault on this train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 12, 2019, 06:37:57 pm
Quote
18:32 Westbury to Swindon due 19:21
18:32 Westbury to Swindon due 19:21 will be diverted between Trowbridge and Chippenham.
It will no longer call at Melksham.
It will be delayed due to the diversion and is expected to be 7 minutes late.
This is due to a fault with the signalling system.

Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on September 12, 2019, 06:47:43 pm
I’m on it. 

Lots of clear announcements at both Westbury and Trowbridge with staff walking through the train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bignosemac on September 12, 2019, 07:19:56 pm
The signalling fault was an axle counter failure at Thingley East Junction.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: rogerw on September 12, 2019, 08:19:01 pm
Also this one.  The onward journey from Westbury used the set off the Great Malvern to Westbury service

17:41 Cheltenham Spa to Southampton Central due 20:44 will be started from Westbury.
It will no longer call at Cheltenham Spa, Gloucester, Stonehouse, Stroud, Kemble, Swindon, Chippenham, Melksham and Trowbridge.
This is due to a fault on this train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on September 15, 2019, 08:21:29 am

All cancelled today - no crew.

10:30 Westbury to Swindon due 11:14
11:28 Swindon to Westbury due 12:08
16:52 Westbury to Swindon due 17:41
17:52 Swindon to Westbury due 18:34
18:45 Westbury to Swindon due 19:27
19:53 Swindon to Westbury due 20:34


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 15, 2019, 11:54:18 am

All cancelled today - no crew.

10:30 Westbury to Swindon due 11:14
11:28 Swindon to Westbury due 12:08
16:52 Westbury to Swindon due 17:41
17:52 Swindon to Westbury due 18:34
18:45 Westbury to Swindon due 19:27
19:53 Swindon to Westbury due 20:34

For the future record, these appear to be the ONLY services staffed from Westbury that are cancelled. Bottom of the pile again??  46% cancellation.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 16, 2019, 12:09:08 pm
Quote
18:32 Westbury to Swindon due 19:21
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 will be cancelled.
This is due to a shortage of train crew.
Further Information


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 16, 2019, 01:02:40 pm
Quote
12:20 Westbury to Swindon due 13:02
13:29 Swindon to Westbury due 14:10
13:29 Swindon to Westbury due 14:10 will be cancelled.
This is due to a problem currently under investigation.


So that's 4 out of 18 cancelled so far today - 77% service running, versus 95% plus which would seem to be a low target.  And reliability is what passengers want above everyone else ...


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on September 16, 2019, 01:26:51 pm
Quote
12:20 Westbury to Swindon due 13:02
13:29 Swindon to Westbury due 14:10
13:29 Swindon to Westbury due 14:10 will be cancelled.
This is due to a problem currently under investigation.


So that's 4 out of 18 cancelled so far today - 77% service running, versus 95% plus which would seem to be a low target.  And reliability is what passengers want above everyone else ...

Under investigation ?     You only have to look at another part of Journey Check to see that it was due to "Ambulance services attending".   


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Rob on the hill on September 16, 2019, 02:09:24 pm
Quote
12:20 Westbury to Swindon due 13:02
13:29 Swindon to Westbury due 14:10
13:29 Swindon to Westbury due 14:10 will be cancelled.
This is due to a problem currently under investigation.


So that's 4 out of 18 cancelled so far today - 77% service running, versus 95% plus which would seem to be a low target.  And reliability is what passengers want above everyone else ...

Under investigation ?     You only have to look at another part of Journey Check to see that it was due to "Ambulance services attending".   

From RTT https://www.realtimetrains.co.uk/train/C22878/2019/09/16/advanced:
Quote
This service was cancelled throughout due to an unexpected number of passengers joining/alighting the service (RB).


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 16, 2019, 06:52:21 pm
Under investigation ?     You only have to look at another part of Journey Check to see that it was due to "Ambulance services attending".   

Yeah ... you try from a ship bobbing about on the sea  :D ;D - thanks for the extra update.   That cause is a forgiven one then ... and that's why we would be happy with 98% running and not demand 100%.   77% is pretty pathetic though ... perhaps a bad day but, remind me, weren't there cancellations yesterday too?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 17, 2019, 01:54:11 pm
Is this becoming almost daily?

Quote
Train Cancellations

18:32 Westbury to Swindon due 19:21
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Passengers for Chippenham and Melksham are advised to travel to Chippenham on the 20:32 GWR departure from Swindon, departing Swindon 20:32 arriving Chippenham 20:44 and then road transport will be arranged from there for passengers for Melksham.

Passengers for Trowbridge and Westbury are advised to travel to Bath Spa on the 20:32 departure from Swindon (for Weston super Mare) arriving 21:00 and change there for the GWR departure for Portsmouth departing Bath at 21:36 arriving Trowbridge 21:54 and Westbury 22:03.

No other cancellations at all reported on GWR ... the reporting of alternatives is a step better that used to be, but recommended passengers arrival in Westbury 74 minutes delayed on what should a 41 minute journey is rather sad! 


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on September 17, 2019, 05:37:01 pm
Is this becoming almost daily?

Quote
Train Cancellations

18:32 Westbury to Swindon due 19:21
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Passengers for Chippenham and Melksham are advised to travel to Chippenham on the 20:32 GWR departure from Swindon, departing Swindon 20:32 arriving Chippenham 20:44 and then road transport will be arranged from there for passengers for Melksham.

Passengers for Trowbridge and Westbury are advised to travel to Bath Spa on the 20:32 departure from Swindon (for Weston super Mare) arriving 21:00 and change there for the GWR departure for Portsmouth departing Bath at 21:36 arriving Trowbridge 21:54 and Westbury 22:03.

No other cancellations at all reported on GWR ... the reporting of alternatives is a step better that used to be, but recommended passengers arrival in Westbury 74 minutes delayed on what should a 41 minute journey is rather sad! 

The Passenger Information has now changed , the only info is for Passengers at unstaffed stations to use Help Point etc.,


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: rogerw on September 17, 2019, 05:43:07 pm
If they arrive at Swindon slightly early passengers for Trowbridge and Westbury could catch the 2000 service to Bath which connects into a Portsmouth service arriving 2054 & 2100 respectively. Much better


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 17, 2019, 06:07:54 pm
If they arrive at Swindon slightly early passengers for Trowbridge and Westbury could catch the 2000 service to Bath which connects into a Portsmouth service arriving 2054 & 2100 respectively. Much better


Agreed - if you realise ahead of time, can manage that, and can “blag” acceptance of a “via Melksham” ticket on a train other than the recommended one. If you’re arriving super off peak off the 19:12 from paddington, or rushing from work for the 20:08 as at least one person does ... the 20:00 doesn’t work.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 19, 2019, 02:30:43 am
Already ... for 19th ...

Quote
18:32 Westbury to Swindon due 19:21
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 20, 2019, 07:49:57 am
And for 20th

Quote
14:10 Frome to Swindon due 15:07
15:19 Swindon to Westbury due 16:00
18:32 Westbury to Swindon due 19:21
20:08 Swindon to Westbury due 20:49

20:08 Swindon to Westbury due 20:49 will be cancelled.
This is due to a shortage of train crew.

Quote
07:33 Westbury to Swindon due 08:15
07:33 Westbury to Swindon due 08:15 has been delayed at Westbury and is now 11 minutes late.
This is due to a fault occurring when detaching a part of this train.
Will be formed of 3 coaches instead of 2.

Quote
12:49 Swindon to Frome due 13:41
12:49 Swindon to Frome due 13:41 will be terminated at Westbury.
It will no longer call at Frome.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on September 20, 2019, 07:57:16 am
18:32 and 20:08 have just been re-instated.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bradshaw on September 20, 2019, 08:17:54 am
As of 0815 it seems that all have been reinstated according to Journey Check


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 20, 2019, 10:31:34 am
As of 0815 it seems that all have been reinstated according to Journey Check

Thank you - yes - relieved.   Still a characteristic slash on our top-of-page map but something of a none-event now; 3 cars in place of 2 on one of the trips  ;D ;D


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 21, 2019, 05:17:53 am
Quote
13:32 Westbury to Swindon due 14:20
14:36 Swindon to Westbury due 15:20
16:32 Westbury to Swindon due 17:22
17:36 Swindon to Westbury due 18:20
17:36 Swindon to Westbury due 18:20 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 27, 2019, 01:59:40 pm
Quote
13:29 Swindon to Westbury due 14:10
13:29 Swindon to Westbury due 14:10 will be cancelled.
This is due to a shortage of train crew.
Additional Information
For more detailed information please contact a member of station staff or make use of the Customer Help Point available. Please allow more time for your intended journey.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 29, 2019, 09:33:15 am
Quote
08:11 Warminster to Swindon due 09:04
08:11 Warminster to Swindon due 09:04 was started from Westbury and will be terminated at Chippenham.
It will no longer call at Warminster, Dilton Marsh and Swindon.
It has been delayed at Westbury and is now 40 minutes late.
This is due to a fault on this train.

Quote
09:22 Swindon to Westbury due 10:05
09:22 Swindon to Westbury due 10:05 will be started from Chippenham.
It will no longer call at Swindon.
This is due to engineering works not being finished on time.

Quote
11:00 Weymouth to Swindon due 13:18
11:00 Weymouth to Swindon due 13:18 will be started from Westbury.
It will no longer call at Weymouth, Upwey, Dorchester West, Maiden Newton, Chetnole, Yetminster, Thornford, Yeovil Pen Mill, Castle Cary, Bruton and Frome.
This is due to engineering works not being finished on time.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on September 30, 2019, 09:40:05 am
Quote
08:53 Swindon to Westbury due 09:41
08:53 Swindon to Westbury due 09:41 has been delayed at Swindon and is now 12 minutes late.
This is due to a fault on a train in front of this one.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 02, 2019, 06:49:42 am
Quote
07:33 Westbury to Swindon due 08:15
07:33 Westbury to Swindon due 08:15 will be cancelled.
This is due to a shortage of train crew.

Additional Information
Road transport is being sourced to run in place of this service. Further details will be given once confirmed.

Customers with tickets routed 'via Melksham' may travel via Bath Spa.

Last Updated:02/10/2019 06:28

That's the main commuter train - 07:49 at Melksham to(wards) Swindon.  Next train 10:02 at Melksham, population around 25,000.

Quote
08:53 Swindon to Westbury due 09:41
08:53 Swindon to Westbury due 09:41 will be cancelled.

This is due to a shortage of train crew.

Additional Information
Road transport is being sourced to run in place of this service. Further details will be given once confirmed.

Customers with tickets 'via Melksham' may travel via Bath Spa.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 02, 2019, 07:10:21 am
Quote
07:33 Westbury to Chippenham due 08:23
An additional bus service has been planned to operate as shown 07:33 Westbury to Chippenham due 08:23.
Additional Information
Please check station signs and wait for the replacement road transport at the designated stop.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay
Last Updated:02/10/2019 07:00

Melksham 08:03 (v 07:49 for the train replaced), 08:23 (v 07:59) at Chippenham, 09:02 (v 08:15) into Swindon - slight chance of Swindon arrival at 08:40 if a 2 minutes 'connection' is made from bus to train at Chippenham. Noting that bus is allowed only standard bus times (no extra added for peak loadings, peak traffic or road work in Melksham), that 2 minute connection is optimistic (also not tracked via online systems)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 02, 2019, 07:31:39 am
Quote
09:20 Chippenham to Westbury due 10:10
An additional bus service has been planned to operate as shown 09:20 Chippenham to Westbury due 10:10.
Additional Information
Please check station signs and wait for the replacement road transport at the designated stop.

Replaces 08:53 train from Swindon, due Westbury 09:41.   Connection leave Swindon 09:01 (bus sensibly timed to leave Chippenham after that train has arrived there)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 02, 2019, 11:21:29 am
Quote
10:47 Swindon to Westbury due 11:28
10:47 Swindon to Westbury due 11:28 will no longer call at Chippenham and Trowbridge.
It is being delayed at Swindon.
This is due to a shortage of train crew.

Well ... that's a new way of making up time. 

10:58 off Swindon (11 late), 11:19 at Melksham (7 late) ... will look at Westbury a bit later and see how it did.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: rogerw on October 02, 2019, 11:50:16 am
Not very good if you want to travel from Chippenham to Melksham or Melksham to Trowbridge


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Celestial on October 02, 2019, 12:04:06 pm
That must be one of the most absurd stop skipping I have seen in a long time.  Why on earth would GWR do that?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 02, 2019, 12:29:29 pm
That must be one of the most absurd stop skipping I have seen in a long time.  Why on earth would GWR do that?

Not very good if you want to travel from Chippenham to Melksham or Melksham to Trowbridge

Glad it's not just me scratching my head.   It reduced lateness of 11 minutes off Swindon to 4 minutes at Westbury, and meant that the connection at Westbury into the Yeovil to Waterloo train worked.   

However, keeping that connection from Swindon and Melksham (only) to Salisbury was probably less important (by an order of magnitude) than Chippenham - Melksham, Chippenham - Trowbridge, Chippenham - Westbury, Swindon - Trowbridge and Melksham - Trowbridge journeys.  Swindon - Chippenham and Trowbridge - Westbury there are plenty of other trains.

Generous(ish) turn around at Westbury of the "Melksham Flyer" on that run - more than enough time even if 11 late all the way.  No conflicting moves on the single track so the Chippenham skip doesn't look like it was done to clear the single line in tie for a freight train.

Hindsight from an armchair is marvellous stuff.   Doing it the way it was done, more than half the stops were covered (so I don't think it counts as a cancellation), and calling at Melksham means it doesn't show up as a failure at Melksham in my MRUG logs  ;)


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 06, 2019, 08:41:44 pm
Quote
19:41 Westbury to Cheltenham Spa due 21:34
19:41 Westbury to Cheltenham Spa due 21:34 is being delayed between Melksham and Swindon and is now expected to be 16 minutes late.
This is due to congestion.

Quote
19:53 Swindon to Westbury due 20:34
19:53 Swindon to Westbury due 20:34 has been delayed at Chippenham and is now 9 minutes late.
This is due to congestion.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 08, 2019, 06:30:29 pm
Quote
18:32 Westbury to Swindon due 19:21
18:32 Westbury to Swindon due 19:21 will be cancelled.
This is due to a broken down train earlier today.

Quote
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 will be cancelled.
This is due to a broken down train earlier today.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on October 08, 2019, 06:51:26 pm
Quote
18:32 Westbury to Swindon due 19:21
18:32 Westbury to Swindon due 19:21 will be cancelled.
This is due to a broken down train earlier today.

Quote
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 will be cancelled.
This is due to a broken down train earlier today.

I took it on myself to Tweet GWR and asked about advice for passengers in respect of the 1832 and was told to catch the 1932.   I have now asked about the 2008 ex Swindon and waiting reply also pointing out that road transport has been sourced on recent occasions


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 10, 2019, 02:01:45 pm
Quote
Train Cancellations
13:29 Swindon to Westbury due 14:10
14:10 Frome to Swindon due 15:07
15:19 Swindon to Westbury due 16:00

Cancellations to services between Melksham and Chippenham
Due to a problem currently under investigation between Melksham and Chippenham the line is blocked.
Train services running through these stations may be cancelled or diverted between Chippenham and Trowbridge. Melksham will not be served. Disruption is expected until 15:00 10/10.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: IndustryInsider on October 10, 2019, 02:19:17 pm
A train has 'clipped' a member of the public stood on Melksham platform, with the driver unfit to continue.  Replacement driver being taxied to move the train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 10, 2019, 02:31:06 pm
A train has 'clipped' a member of the public stood on Melksham platform, with the driver unfit to continue.  Replacement driver being taxied to move the train.

Thanks for following up with that.  I'm hoping that "clipped" may indicate a better outcome than we see too often in "person hit by train".  Hoping person involved and driver are / will be OK.

Explains following ...

Quote
14:38 Westbury to Bristol Parkway due 15:44
14:38 Westbury to Bristol Parkway due 15:44 will be starting late from Westbury.
This is due to a person being hit by a train earlier.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Gaz on October 10, 2019, 09:05:13 pm
Hello, just thought I'd pop by... I regularly travel from Chippenham to Trowbridge for work and have found this forum useful over the past few months. I got the 16:27 home from Trowbridge tonight, the guard said someone was indeed hit by the train at Melksham but they were unhurt. I understand the driver of one of the following transwilts services had to remove the stricken train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on October 10, 2019, 09:07:40 pm
Thank you for that and welcome to the forum.

Seems the person involved declined hospital treatment but the driver was understandably shaken up. 


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 11, 2019, 08:35:03 pm
Chaotic evening ...   lots of these.

Quote
17:33 London Paddington to Paignton due 21:21
17:33 London Paddington to Paignton due 21:21 was diverted between Reading and Westbury.
It will no longer call at Newbury and Pewsey but will call additionally at Swindon.
It has been previously delayed, has been further delayed at Castle Cary and is now 31 minutes late.
This is due to a points failure.

I was on "Train two thousand - 2O00 - 18:48 at Swindon due Melksham 19:15.  A queue of services showing on open train times when we got to Chippenham - one on the single line, another waiting at Thingley East, and we were in the platform.   The next Bristol service was sent "wrong line" from Royal Wootton Bassett ...

About 20 late into Melksham in the end - could have been worse - does show just how quickly the system gets congested in this area.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on October 11, 2019, 08:42:03 pm
All caused by a set of points out of the area.  The goods loops at Woodborough on the Berks & Hants between Westbury and Pewsey. 


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 12, 2019, 04:11:45 pm
Quote
16:32 Westbury to Swindon due 17:22
16:32 Westbury to Swindon due 17:22 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 22, 2019, 01:18:41 pm
Quote
12:49 Swindon to Frome due 13:41
12:49 Swindon to Frome due 13:41 is being delayed at Chippenham.
This is due to the police dealing with an incident.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 22, 2019, 02:24:11 pm
Quote
12:49 Swindon to Frome due 13:41
12:49 Swindon to Frome due 13:41 is being delayed at Chippenham.
This is due to the police dealing with an incident.

For the record - 15 late off Chippenham and all the way to Frome from where it returned on time.   Following IET delayed (?) just before (?) Chippenham by 7 minutes, waiting for the platform.  Most of that made up by Bristol.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 22, 2019, 06:08:52 pm
Quote
12:49 Swindon to Frome due 13:41
12:49 Swindon to Frome due 13:41 is being delayed at Chippenham.
This is due to the police dealing with an incident.

For the record - 15 late off Chippenham and all the way to Frome from where it returned on time.   Following IET delayed (?) just before (?) Chippenham by 7 minutes, waiting for the platform.  Most of that made up by Bristol.

Very valid reason for the delay ... confirmed


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 23, 2019, 06:56:12 am
Quote
05:17 Gloucester to Southampton Central due 08:09
05:17 Gloucester to Southampton Central due 08:09 has been delayed at Swindon and is now 15 minutes late.
This is due to congestion.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 24, 2019, 05:25:49 am
Quote
18:32 Westbury to Swindon due 19:21
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 will be cancelled.
This is due to a shortage of train crew.
Further Information


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 24, 2019, 10:01:28 am
Quote
09:46 Westbury to Swindon due 10:32
10:47 Swindon to Westbury due 11:28
10:47 Swindon to Westbury due 11:28 will be cancelled.
This is due to more trains than usual needing repairs at the same time.

Hmmm ... I'm on my way home.  There's two more options gone.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 24, 2019, 01:46:27 pm
Quote
14:10 Frome to Swindon due 15:07
Facilities on the 14:10 Frome to Swindon due 15:07.
Will be formed of 3 coaches instead of 2.

Thank you.  ;D ;D ...  2 round trips both up from 2 to 3 carriages, including the famous 17:36 from Swindon.   Great but doesn't really make up for the 2 round trips cancelled today.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 25, 2019, 04:40:35 pm
Quote
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers with tickets routed via Melksham may travel via Bath Spa.

Customers for Melksham should change at Chippenham and speak to station staff.

Customers at Swindon or Chippenham travelling to Trowbridge or Westbury should travel on the 20:32 Weston-super-Mare service from Swindon (20:47 from Chippenham) and change at Bath Spa for the 21:36 Portsmouth Harbour service which calls at Trowbridge 21:54 and Westbury 22:03.

Replacement road transport will be provided for customers at Melksham from the station car park.

Quote
18:32 Westbury to Swindon due 19:21
18:32 Westbury to Swindon due 19:21 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers should use the next service, the 19:32 from Westbury to Cheltenham Spa which calls at Trowbridge (19:38), Melksham (19:47), Chippenham (20:01) and arrives Swindon at 20:25.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 26, 2019, 01:21:57 pm
Quote
13:32 Westbury to Swindon due 14:22
14:36 Swindon to Westbury due 15:20

14:36 Swindon to Westbury due 15:20 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 27, 2019, 11:44:14 am
Quote
14:35 Westbury to Swindon due 15:19
18:45 Westbury to Swindon due 19:27
19:53 Swindon to Westbury due 20:34

19:53 Swindon to Westbury due 20:34 will be cancelled.
This is due to a shortage of train crew.

Don't anyone think the the TransWilts trains at the weekend are quiet ... as I am no longer the Community Rail Officer with a duty (and pass to cover it) to keep an eye on passenger numbers, and as the trains are now 2 carriages long and harder to watch, you don't see me mentioning numbers so much.   However, the 19:36 off Swindon last night carried around 30 passengers into Melksham.  About a dozen more got on there; about 8 got off.  So that's 42/20 under the old logging standard ... for a somewhat obscure mid evening train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 27, 2019, 03:18:02 pm
And another ... that's 4 out of 13 gone today - 31% cancellation rate.

Quote
15:28 Swindon to Westbury due 16:08
15:28 Swindon to Westbury due 16:08 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: RA on October 27, 2019, 07:13:10 pm
The 17:52 Swindon to Westbury service was diverted via Bathampton Junction owing to a points failure at Thingley Junction.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on October 28, 2019, 12:17:20 pm
Quote
16:21 Westbury to Swindon due 17:03
17:36 Swindon to Westbury due 18:18
18:32 Westbury to Swindon due 19:21

18:32 Westbury to Swindon due 19:21 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 02, 2019, 08:02:10 am
Here we go again ... first cancellation at Melksham in November ...

Quote
07:33 Westbury to Swindon due 08:20
07:33 Westbury to Swindon due 08:20 will be diverted between Trowbridge and Chippenham.
It will no longer call at Melksham.
It is being delayed between Trowbridge and Chippenham and is now expected to be 8 minutes late.
This is due to a points failure.

... lack of working trains, track, signal, staff ... usual theme of a service provider's responsibility (track or train)

October summary for Melksham (as submitted to TransWilts yesterday)

Quote
4.9% cancellation rate (has been as bad as 10% - should be 1.5% or less to be considered reliable)
89.2% ppm - doesn't look too bad BUT a very high proportion of cancellations in there!

but I also wrote

Quote
Yesterday, I looked at last week (now 2 to 8 days ago) in this log.
17 of the 26 cancellations for the month were in that week!
14 of those 16 cancellations were due to "a shortage of train crew"
With 119 trains scheduled in the week - that's a 14.3% cancellation rate


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 02, 2019, 09:14:29 am
And another ones bites the dust - https://www.youtube.com/watch?v=rY0WxgSXdEE

Quote
08:22 Westbury to Swindon due 09:07 was diverted between Trowbridge and Chippenham.
It will no longer call at Melksham.
It has been delayed due to the diversion and is now 11 minutes late.
This is due to a points failure.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 02, 2019, 09:57:09 am
And another ones bites the dust - https://www.youtube.com/watch?v=rY0WxgSXdEE

Quote
09:32 Westbury to Swindon due 10:20
09:32 Westbury to Swindon due 10:20 will be diverted between Trowbridge and Chippenham.
It will no longer call at Melksham.
It will be delayed due to the diversion and is expected to be 7 minutes late.
This is due to a points failure.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 03, 2019, 08:32:44 am
Quote
08:11 Warminster to Swindon due 09:04
08:11 Warminster to Swindon due 09:04 will be started from Westbury.
It will no longer call at Warminster and Dilton Marsh.
This is due to engineering works not being finished on time.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 04, 2019, 01:35:31 pm
Quote
12:49 Swindon to Frome due 13:41
12:49 Swindon to Frome due 13:41 has been delayed at Melksham and is now 12 minutes late.
This is due to a late running freight train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 06, 2019, 03:14:11 pm
Quote
15:19 Swindon to Westbury due 16:00
15:19 Swindon to Westbury due 16:00 will be starting late from Swindon and is expected to be 4 minutes late.
This is due to a problem currently under investigation.

Thanks for letting us know.   On a scale of 0 to 10, this is about 0.2 of a problem  ;D


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 09, 2019, 09:18:21 am
Quote
08:14 Westbury to Swindon due 09:07
08:14 Westbury to Swindon due 09:07 is being delayed between Melksham and Chippenham and is now expected to be 18 minutes late.
This is due to a fault on this train.

Quote
08:36 Swindon to Westbury due 09:20
08:36 Swindon to Westbury due 09:20 is being delayed at Chippenham and is now expected to be 14 minutes late.
This is due to a fault on a train in front of this one.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 10, 2019, 04:28:43 pm
Quote
15:28 Swindon to Westbury due 16:08
15:28 Swindon to Westbury due 16:08 has been delayed at Swindon and is now 7 minutes late.
This is due to a fault with the signalling system.

No big deal

Saw "Swindon to Westbury" pop up on my screen and throught "oh no" ... but what's a few minutes?

I popped by Melksham Station to update the poster advertising the MRUG meeting on 27th - happened to be there when the 14:04 arrived from Swindon.  Astonishing - around 20 people got off; 2 or 3 on.   Didn't look into the train, but on past form of two thirds being through traffic, must have been around 50 users - on what I expect to be just about the quietest middle of day service on a Sunday.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on November 10, 2019, 06:29:51 pm
Quote
15:28 Swindon to Westbury due 16:08
15:28 Swindon to Westbury due 16:08 has been delayed at Swindon and is now 7 minutes late.
This is due to a fault with the signalling system.

No big deal

Saw "Swindon to Westbury" pop up on my screen and throught "oh no" ... but what's a few minutes?

I popped by Melksham Station to update the poster advertising the MRUG meeting on 27th - happened to be there when the 14:04 arrived from Swindon.  Astonishing - around 20 people got off; 2 or 3 on.   Didn't look into the train, but on past form of two thirds being through traffic, must have been around 50 users - on what I expect to be just about the quietest middle of day service on a Sunday.

Some Londons diverting via Melksham due to the signalling problem affecting Berks and Hants


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 10, 2019, 08:25:56 pm
Quote
19:41 Westbury to Cheltenham Spa due 21:34
19:41 Westbury to Cheltenham Spa due 21:34 is being delayed at Westbury.
This is due to a broken down train.

Set off around 30 late


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 11, 2019, 05:20:53 am
Quote
05:17 Gloucester to Southampton Central due 08:09
Facilities on the 05:17 Gloucester to Southampton Central due 08:09.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.

At least it's running ... plenty of space on the TransWilts leg; may get a bit comfy into Southampton!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 12, 2019, 07:02:22 pm
Quote
18:32 Westbury to Swindon due 19:21
18:32 Westbury to Swindon due 19:21 is being delayed at Westbury.
This is due to a fault with the signalling system.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 12, 2019, 07:07:34 pm
Quote
18:32 Westbury to Swindon due 19:21
18:32 Westbury to Swindon due 19:21 is being delayed at Westbury.
This is due to a fault with the signalling system.

Don't believe everything you read - Real Time Trains shows it on time!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 13, 2019, 06:49:37 am
Quote
05:17 Gloucester to Southampton Central due 08:09
Facilities on the 05:17 Gloucester to Southampton Central due 08:09.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.

At least it's running ... plenty of space on the TransWilts leg; may get a bit comfy into Southampton!

And again:

Quote
05:17 Gloucester to Southampton Central due 08:09
Facilities on the 05:17 Gloucester to Southampton Central due 08:09.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.

I was actually on that train on Monday morning and "may get a bit comfy into Southampton!" didn't apply - actually plenty of space.   However, due off Salisbury at 07:36 it didn't leave until 07:52 and I suspect that the majority of the  regular users who join there took the 07:50 SWR train - certainly very few joined where normally I would expect quite a surge.    Very quick turn around at Soton - I blinked and it were gone, with an impressive number joining it back to(wards) Romsey.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 13, 2019, 03:50:33 pm
Quote
15:19 Swindon to Westbury due 16:00 has been delayed at Swindon and is now 7 minutes late.
This is due to a late running train being in front of this one.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on November 15, 2019, 06:18:49 pm
Cancellations to services between Westbury and Trowbridge


Due to a person being hit by a train between Westbury and Trowbridge all lines are blocked.
Train services running through these stations may be cancelled, delayed or revised. Disruption is expected until the end of the day.
Customer Advice
Road replacement has been requested.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 15, 2019, 08:18:18 pm
Quote
19:36 Westbury to Cheltenham Spa due 21:33
19:36 Westbury to Cheltenham Spa due 21:33 will be started from Swindon.
It will no longer call at Westbury, Trowbridge, Melksham and Chippenham.
This is due to a person being hit by a train.

Quote
17:41 Cheltenham Spa to Southampton Central due 20:44
17:41 Cheltenham Spa to Southampton Central due 20:44 has been delayed at Swindon and is now 45 minutes late.
This is due to a person being hit by a train.

Quote
20:08 Swindon to Westbury due 20:49
20:08 Swindon to Westbury due 20:49 will be starting late from Swindon.
This is due to a person being hit by a train.

We grumble about the high cancellation rate on the TransWilts.   However, I am not grumbling about these ... except that I wish we could do more to help avoid people being hit by trains.



Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 17, 2019, 12:17:40 pm
Quote
12:36 Westbury to Swindon due 13:19
Facilities on the 12:36 Westbury to Swindon due 13:19.
Toilet facilities are not available.
This is due to a fault on this train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 17, 2019, 12:46:15 pm
Quote
13:38 Swindon to Weymouth due 15:54
13:38 Swindon to Weymouth due 15:54 will call additionally at Westbury.
It will be delayed at Westbury and is expected to be 1 minute late.
This is due to a problem currently under investigation.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 18, 2019, 06:54:50 am
Quote
05:17 Gloucester to Southampton Central due 08:09
Facilities on the 05:17 Gloucester to Southampton Central due 08:09.
Will be formed of 2 coaches instead of 3.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 19, 2019, 09:55:56 am
Quote
09:46 Westbury to Swindon due 10:32
09:46 Westbury to Swindon due 10:32 will be started from Trowbridge.
It will no longer call at Westbury.
This is due to urgent repairs to the track.

Err ... trains cannot be turned around at Trowbridge.    Except when they can  ;D

THANK YOU for not cancelling it!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Robin Summerhill on November 19, 2019, 10:57:39 am
Where does "trains cannot be turned around at Trowbridge" come from?

THere is a crossover not far away and HSTs were being reversed there regularly when Box tunnel was closed for electrification work.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 19, 2019, 11:13:18 am
Where does "trains cannot be turned around at Trowbridge" come from?

THere is a crossover not far away and HSTs were being reversed there regularly when Box tunnel was closed for electrification work.

It's a colloquialism / sloppiness with words on my part, I'm afraid, Robin.  I should have written "the signalling does not allow trains to be turned around in the platform at Trowbridge".

Trains from Melksham can pass over Bradford Junction, cross over onto the Bristol-bound line and stop short of signal 190 which is (I think) a fixed red aspect. The driver switches ends and can then proceed towards Bristol (or indeed back via Melksham) when signal 119 is cleared.   Trains from Bradford on Avon can similarly stop short of signal 190 (or 90 on the Westbury bound line) then head up for Melksham when cleared by 219 (or 119).

Signals 90 and 190 are both some distance north of the platforms at Trowbridge, and it's my understanding that once a train passes signal 90 it's onto a single direction line and can only be signalled forward to Westbury and not back towards Bradford Junction.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Robin Summerhill on November 19, 2019, 04:39:15 pm
So Wrong Line Working would have to be authorised, and that could of course be done in the circumstances make it necessary.

That clears that up ;D


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 21, 2019, 07:58:37 am
Quote
07:33 Westbury to Swindon due 08:15
07:33 Westbury to Swindon due 08:15 has been delayed at Westbury and is now 12 minutes late.
This is due to a problem currently under investigation.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 25, 2019, 11:34:56 am
Quote
11:47 Westbury to Swindon due 12:32
11:47 Westbury to Swindon due 12:32 will be cancelled.
This is due to a broken down train.

Quote
12:49 Swindon to Frome due 13:41
12:49 Swindon to Frome due 13:41 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a broken down train.

Starting a new "blame game" to help me see who we can shout at concerning cancellation levels:
Attribution check:  [Network Rail / TOC / Passenger / Public / Act of God]


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on November 25, 2019, 11:48:54 am
Freight train failed across the junction near Theale blocking both lines on the Berks & Hants.

WoE services diverted via Melksham.  12:03 Paddington to Penzance starts from Reading.

Buses Pewsey to Swindon. 


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 25, 2019, 12:01:36 pm
Freight train failed across the junction near Theale blocking both lines on the Berks & Hants.

WoE services diverted via Melksham.  12:03 Paddington to Penzance starts from Reading.

Buses Pewsey to Swindon. 

Thanks - perhaps I should fine-tune my "TOC" attribution to our operator or another, but not sure how I would know from Journey Check??


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on November 25, 2019, 12:02:33 pm
WoE services diverted via Melksham.  12:03 Paddington to Penzance starts from Reading.

Two tracks - NOW!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on November 25, 2019, 12:23:39 pm
Well you can blame a FOC for this one.  Freightliner. 


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 01, 2019, 01:12:57 pm
Quote
11:00 Weymouth to Swindon due 13:18
11:00 Weymouth to Swindon due 13:18 was terminated at Westbury.
It will no longer call at Trowbridge, Melksham, Chippenham and Swindon.
This is due to a shortage of train crew.

Quote
13:38 Swindon to Weymouth due 15:54
13:38 Swindon to Weymouth due 15:54 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.
Further Information

I guess they're running over half their route so don't count as a cancellation?    Sorry - for Melksham passengers they do!     After a good month in November, we start December with good ole "shortage of train crew"


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 09, 2019, 01:52:25 pm
Quote
16:21 Westbury to Swindon due 17:03
17:36 Swindon to Westbury due 18:18

17:36 Swindon to Westbury due 18:18 will be cancelled.
This is due to a fault on this train.

Oh lovely - busiest train of the day, and a gap of over an hour to the next one.   Very interesting that the fault has been identified three hours ahead and this is the only cancellation in the area - previous and following trips on the same diagram look to be running.   Perhaps the "fault" is that it's running out of fuel?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: IndustryInsider on December 09, 2019, 03:22:56 pm
It is a fuel issue.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 10, 2019, 01:57:39 pm
Quote
14:10 Frome to Swindon due 15:07
14:10 Frome to Swindon due 15:07 will be cancelled.
This is due to a broken down train.

15:19 Swindon to Westbury due 16:00
15:19 Swindon to Westbury due 16:00 will be cancelled.
This is due to a broken down train.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 11, 2019, 07:29:35 am
Quote
05:17 Gloucester to Southampton Central due 08:09
05:17 Gloucester to Southampton Central due 08:09 has been previously delayed, has been further delayed at Swindon and is now 15 minutes late.
This is due to a fault with the signalling system.

With a 10 minute wait scheduled at Westbury (this week) it left there just 1 minute late at 07:02, and the Paddington connection at 07:04 WAS made.

From Monday next, this becomes the 06:11 from Swindon, still 06:36 at Melksham but leaves Westbury at 06:54 and Warminster at 07:03 before sitting at Salisbury for 12 minutes (07:23 to 07:35).   Really going to please passengers going beyond Salisbury (NOT!!) - it doesn't allow a connection to an earlier London train, which would have been good reason.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 11, 2019, 09:11:29 pm
Quote
19:32 Westbury to Cheltenham Spa due 21:33
19:32 Westbury to Cheltenham Spa due 21:33 is being delayed between Chippenham and Swindon and is now expected to be 6 minutes late.
This is due to animals on the railway.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 18, 2019, 07:24:25 am
Quote
07:03 Westbury to Cheltenham Spa due 09:05
07:03 Westbury to Cheltenham Spa due 09:05 will be delayed at Swindon.
This is due to train crew being delayed.

The "school train" from Swindon and one of the few remaining none-IET trains via Stroud.  I suspect that staff rota changes mean that Gloucester crews no longer come south of Swindon, and Westbury crews don't go north of Swindon.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 19, 2019, 07:42:24 am
Quote
06:11 Swindon to Southampton Central due 08:08
06:11 Swindon to Southampton Central due 08:08 will be terminated at Salisbury.
It will no longer call at Romsey and Southampton Central.
This is due to a fault on this train.

Due off Salisbury at 07:35 ... next train 08:33 - ouch.    On none-strike days, passengers could fall back to the 07:50 from Salisbury.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 19, 2019, 04:39:55 pm
Quote
16:25 Westbury to Swindon due 17:07
16:25 Westbury to Swindon due 17:07 has been cancelled.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 19, 2019, 04:48:37 pm
Quote
16:25 Westbury to Swindon due 17:07
16:25 Westbury to Swindon due 17:07 has been cancelled.
This is due to a shortage of train crew.

and almost inevitably ...

Quote
17:36 Swindon to Westbury due 18:17
17:36 Swindon to Westbury due 18:17 will be cancelled.
This is due to a shortage of train crew.


Also

Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be started from Westbury.
It will no longer call at Gloucester, Stonehouse, Stroud, Kemble, Swindon, Chippenham, Melksham and Trowbridge.
This is due to a fault on this train.

So that'll make a 17.6% cancellation rate today at Melksham.   Looking over their whole route, 23.5% cancellation when you add in the train that didn't get all the way to its destination.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on December 19, 2019, 04:49:45 pm
Following on from them, the 18:39 from Westbury is also cancelled.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 19, 2019, 04:53:23 pm
and they have just added two more ...

Quote
18:39 Westbury to Swindon due 19:21
18:39 Westbury to Swindon due 19:21 will be cancelled.
This is due to a shortage of train crew.

Quote
20:45 Swindon to Westbury due 21:26
20:45 Swindon to Westbury due 21:26 will be cancelled.
This is due to a shortage of train crew.

So ... last train of the day from Swindon was at 15:41, with the 17:36, 18:51 and 20:45 cancelled.     I filled in a survey for GWR earlier to day.  As I recall one of the questions was "what is key for you hat GWR should concentrate on" and I asked for reliability.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Celestial on December 19, 2019, 05:56:40 pm
So much for Mark Hopwood's promise that the route would be given special attention given the reduced frequency on it.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Gaz on December 19, 2019, 09:00:02 pm
Hi, yeah I was due to catch the 16:31 from Trowbridge to Chippenham. When I got to the station I saw the train before to Cardiff Central had been cancelled but my train was still on time. With 5 mins to go it became delayed by 2 mins, and then cancelled, minutes before it was due to arrive, amazing! So standard procedure in this situation is to get to Chippenham via Bath, the next train to Bath was 16:54 I think to Bristol Temple Meads, this train ended up being delayed by 50 minutes, I eventually caught the 17:17 to Bath (Cardiff Central service) which due to a signal issue crawled to Bradford on Avon before arriving at Bath around 30 mins late. It was very busy already before a large group of girl guides got on! I was next to three train guards who were all late for their trains and frantically calling their HQ for updates. The London Paddington Service to Chippenham was on time! I arrived home 2 hours later than usual. Not really sure what the issue was but the announcements kept stating congestion or signal failure. The @GWRhelp twitter told me that my train crew had been diverted to another service.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 20, 2019, 01:20:25 am
So much for Mark Hopwood's promise that the route would be given special attention given the reduced frequency on it.

... Not really sure what the issue was but the announcements kept stating congestion or signal failure. The @GWRhelp twitter told me that my train crew had been diverted to another service.

Evidence suggests that @GWRhelp were correct - that the GWR had been short of a train crew and had used them to run other services at the expense of killing two round trips from Westbury to Swindon and back.   Had it been signalling failure or congestion, the second round trip would have run ... and we know the line was open because both a freight and a passenger train passed through later even while the cancelled round trips should have been making the round trips

Thank you to GWRhelp for their honesty.   Sadly, looks like someone found it simpler to kill the whole service from Swindon to Westbury for the rest of the day than put a gap into a service 5 times as frequent. And your two hours late home on a journey that should take 20 minutes shows the effect of such a decision. 


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 20, 2019, 07:36:36 am
A sample of my feed from Twitter this morning.

Quote
Practically every train going to Melksham via Swindon/Westbury is cancelled this rush hour/evening ‘due to a shortage of train crew’. This is not acceptable-is there a bus replacement or free taxi service in place? @GWRHelp @TransWiltsCIC @MelkshamRUG https://pic.twitter.com/6S2fbNc0tt

"Not acceptable" .... very sadly, the system is such that we have to accept it and look to parts and persuade GWR to do better.   There have been less problems of late, but still there are too many and too little alternative when it does go wrong.

"free taxi service" ... it's never a free taxi service.  We pay our fares.  I suppose it becomes "free" if it's so delayed we get all our money back through delay repay.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 20, 2019, 09:13:22 am
Quote
08:44 Swindon to Westbury due 09:25
08:44 Swindon to Westbury due 09:25 has been delayed at Swindon and is now 11 minutes late.
This is due to congestion.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Gaz on December 20, 2019, 09:35:54 am
Well normally if the 16:31 is cancelled in advance I take the Cardiff Central train 15 mins earlier to Bath and come back to Chippenham which normally gets me home at 17:00. Not so bad! This time it wasn't an option because it was cancelled at such short notice, not to mention the Cardiff train was also cancelled. I wonder if this "congestion" is due to the new timetable, maybe it doesn't work.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 21, 2019, 07:11:37 am
Quote
10:05 Westbury to Swindon due 10:54
10:05 Westbury to Swindon due 10:54 will be cancelled.
This is due to a shortage of train crew.

Quote
10:05 Westbury to Swindon due 10:54
11:04 Swindon to Westbury due 11:47
12:05 Westbury to Swindon due 12:48
13:04 Swindon to Westbury due 13:47


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 21, 2019, 07:18:45 am
Quote
10:05 Westbury to Swindon due 10:54
10:05 Westbury to Swindon due 10:54 will be cancelled.
This is due to a shortage of train crew.

Quote
10:05 Westbury to Swindon due 10:54
11:04 Swindon to Westbury due 11:47
12:05 Westbury to Swindon due 12:48
13:04 Swindon to Westbury due 13:47

Let's compare ... there is another train that GWR don't have enough staff to run ...

Quote
13:43 Truro to Falmouth Docks due 14:06
14:12 Falmouth Docks to Truro due 14:40
14:43 Truro to Falmouth Docks due 15:06
15:12 Falmouth Docks to Truro due 15:40
15:43 Truro to Falmouth Docks due 16:06
16:12 Falmouth Docks to Truro due 16:40

Can't go on the 13:43 from Truro? - next train 14:13 - 30 minutes later
Can't go on the 10:05 from Westbury? - next train 14:07 - 242 minutes later. Eight times longer to the next train; that is why GWR if they are short of crew (which they should to be) should thin out frequent services and not pull trains on already-thin services.




Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 21, 2019, 07:58:53 am
I had planned to catch the 10:21 and asked on Twitter about alternative arrangements

Quote
@GWRHelp
 - planning to travel on 10:21 Melksham to Chippenham.  Note train cancelled through lack of crew. What alternative arrangements for passengers?

answered ...

Quote
GWR Help Replying to @[personal account]
Hi there Graham, sorry to hear this. You will be able to get on another service. - Michaela


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 21, 2019, 08:09:23 am
I had planned to catch the 10:21 and asked on Twitter about alternative arrangements

Quote
@GWRHelp
 - planning to travel on 10:21 Melksham to Chippenham.  Note train cancelled through lack of crew. What alternative arrangements for passengers?

answered ...

Quote
GWR Help Replying to @[personal account]
Hi there Graham, sorry to hear this. You will be able to get on another service. - Michaela

Queried that ...

Quote
GWR Help Replying to @[personal account]
I do apologise but the next service from Melksham is the 15:33. I do apologise. - Michaela

Looks like there's been another cancellation and GWR are not offering any alternative or practical solution.  Highlights the issue of puling even a single diagram ... and of an assumption in customer service departments (or contactors) that customers can be **** upon.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on December 21, 2019, 12:54:43 pm
16:32 Westbury to Swindon due 17:24
16:32 Westbury to Swindon due 17:24 will be cancelled.
This is due to a shortage of train crew.

.......and it's return run at 1733 cancelled too.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bradshaw on December 21, 2019, 02:42:54 pm
The service on line West of Yeovil today. The Salisbury to Honiton is also cancelled according to Journey Check
https://www.realtimetrains.co.uk/search/detailed/CKN/2019-12-21/0200-0159?stp=WVS&show=all&order=wtt


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 21, 2019, 05:18:26 pm
Quote
16:35 Westbury to Chippenham due 17:25
An additional bus service has been planned to operate as shown 16:35 Westbury to Chippenham due 17:25.

Quote
18:15 Chippenham to Westbury due 19:05
An additional bus service has been planned to operate as shown 18:15 Chippenham to Westbury due 19:05.

A darned site better than telling me to wait 5 hours for the next train, as done by GWRHelp this morning.  A bus is  understandable replacement for the occasional cancellation - what a pity, though, that cancellations are far from occasional ...


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 23, 2019, 09:07:58 am
Quote
16:25 Westbury to Swindon due 17:07
17:36 Swindon to Westbury due 18:17
18:39 Westbury to Swindon due 19:21
20:45 Swindon to Westbury due 21:26

20:45 Swindon to Westbury due 21:26 will be cancelled.
This is due to a shortage of train crew.

It's NOT a Sunday .... and I can't imagine there are too many parties tonight. I wonder why they're short of crew tonight.   And I wonder why, yet again, Melksham has been singled out for "special treatment" in a downwards direction - even though it's been shown such phenomenal growth.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on December 23, 2019, 09:24:38 am
Quote
16:25 Westbury to Swindon due 17:07
17:36 Swindon to Westbury due 18:17
18:39 Westbury to Swindon due 19:21
20:45 Swindon to Westbury due 21:26

20:45 Swindon to Westbury due 21:26 will be cancelled.
This is due to a shortage of train crew.

It's NOT a Sunday .... and I can't imagine there are too many parties tonight. I wonder why they're short of crew tonight.   And I wonder why, yet again, Melksham has been singled out for "special treatment" in a downwards direction - even though it's been shown such phenomenal growth.

At this time of year most likely a combination of sickies & too much Annual Leave being authorised with insufficient contingency/backup.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on December 23, 2019, 09:53:07 am
Quote
16:25 Westbury to Swindon due 17:07
17:36 Swindon to Westbury due 18:17
18:39 Westbury to Swindon due 19:21
20:45 Swindon to Westbury due 21:26

20:45 Swindon to Westbury due 21:26 will be cancelled.
This is due to a shortage of train crew.

It's NOT a Sunday .... and I can't imagine there are too many parties tonight. I wonder why they're short of crew tonight.   And I wonder why, yet again, Melksham has been singled out for "special treatment" in a downwards direction - even though it's been shown such phenomenal growth.

Despite GWR's platitudes the Trans Wilts will always be taken as the easy option for cancellation


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Gaz on December 23, 2019, 01:06:24 pm
It seems to be in the holiday season, the last bad run of weekday cancellations was in the summer holiday season and now Christmas. They apparently need someone better in charge of the rotas! I'm glad I'm working from home today.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 23, 2019, 01:22:52 pm
It seems to be in the holiday season, the last bad run of weekday cancellations was in the summer holiday season and now Christmas. They apparently need someone better in charge of the rotas! I'm glad I'm working from home today.

Gaz ... keep posting please.   We don't often see the people who write the rotas on the trains, but rumour has it that some of them or their colleagues read the forum.    ;D

To those people who have some part in the process and who read the forum ... please note that a Westbury to Bristol train cancelled (and with the following train making extra calls) will delay people by 30 minutes, but a Westbury to Swindon train cancelled puts a 4 hour gap (120 minute delay) into services at Melksham - delayed Gaz on his journey by 120 minutes from Trowbridge to Chippenham the other day too as I recall - so NOT all about Melksham.

As passengers, we can help inform, persuade, explain why it's in GWR's interest to run the Swindon - Westbury service, but we have no authority to insist.  We can appreciate they have problems; it's not going to do much good to start blaming anyone for those problems, but we can suggest that whilst the problems persist they spread the misery evenly.   Sadly, they have not been following that suggestion, have they?  We are able - should we wish - to bring issues to the attention of Transport Focus but should still (in my view) do so in such a way that we can work far more as a critical friend / partner than as a protest group.



Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Gaz on December 23, 2019, 03:42:46 pm
I will do... yeah that's right, 2 hours! I have to go into the office a few times next week so we'll see how that goes, my guess is not well. I'm sure in the first full week of January everything will miraculously return to normal. The other thing is if they absolutely have to cancel a train why not the one in the middle of the afternoon and leave the rush hour train alone? That would make more sense. They seem to be a little out of touch with the real world, or simply don't care!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Phil on December 23, 2019, 03:59:52 pm
I will do... yeah that's right, 2 hours! I have to go into the office a few times next week so we'll see how that goes, my guess is not well. I'm sure in the first full week of January everything will miraculously return to normal. The other thing is if they absolutely have to cancel a train why not the one in the middle of the afternoon and leave the rush hour train alone? That would make more sense. They seem to be a little out of touch with the real world, or simply don't care!

I caught the one in the middle of the afternoon and was VERY glad that I didn't risk leaving it until the "rush hour service" when I saw both that one and the one afterwards were showing as cancelled.  After 18 months of using the service two or three times a week to get to and from work, I'm getting used now to working short days at least ⅓ of the time due to cancellations.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on December 23, 2019, 05:56:24 pm
I guess (theoretically) from a GWR perspective it makes sense to take out services on a branch line like the Transwilts and stick in a bus replacement rather than canning mainline services which may be more frequent but more prone to severe overcrowding on long journeys (especially at this time of year AND when the service is being reduced due to staff shortages)?


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Gaz on December 23, 2019, 06:59:22 pm
I guess (theoretically) from a GWR perspective it makes sense to take out services on a branch line like the Transwilts and stick in a bus replacement rather than canning mainline services which may be more frequent but more prone to severe overcrowding on long journeys (especially at this time of year AND when the service is being reduced due to staff shortages)?

Yeah, I can confirm the Portsmouth to Cardiff train is very overcrowded between Trowbridge and Bath at rush hour... the nearest I've ever got to a seat was sitting in the luggage rack! The Transwilts service is never close to overcrowded.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 23, 2019, 07:05:06 pm
I guess (theoretically) from a GWR perspective it makes sense to take out services on a branch line like the Transwilts and stick in a bus replacement rather than canning mainline services which may be more frequent but more prone to severe overcrowding on long journeys (especially at this time of year AND when the service is being reduced due to staff shortages)?

It's a grand theory ... but perhaps it has as many holes as a colander  ;D

It shouldn't be a "rather than" either-or type choice.   GWR should have the staff employed and trained to handle all the trains and not fall short last Thursday, or Saturday, or today Monday. 

Sometimes they may stick in a bus replacement, but often not.  Gaz last Thursday should not have been delayed 2 hours (i.e. taken 2 hours 20 minutes for a journey that takes 20 minutes by train and should be around 35 on a bus).   And I'm still amazed at GWR's advise to me on Saturday when I asked for the alternative to the 10:20 train to be told to catch an alternative service - and when I asked when that would be I was told 15:33.

Services being thinned would not be long distance ones / long trains..  I don't think any of our train crews actually drive / manage the HSS services and the suggestion even then is the local services and not regional ones that would go.

Yeah, I can confirm the Portsmouth to Cardiff train is very overcrowded between Trowbridge and Bath at rush hour... the nearest I've ever got to a seat was sitting in the luggage rack! The Transwilts service is never close to overcrowded.
And indeed THAT is why the suggestion wouldn't be to take staff off the Secondary main line (Portsmouth to Cardiff) service.

There is indeed sense for rare occasions when there's an extraordinary crew shortage to replace the Westbury to Swindon train with a bus to Chippenham.   Let's say that's reasonable for 2% of services.   But 12% have been lost in the last week - and only a couple of trips actually replaced by a bus.   And that's on top of a new timetable which has in itself seen a 3.5% cut in the number of trains scheduled on the line!

We were aware there would be "teething troubles" as the service changed, with the perfect storm of the lead up to Christmas and the holiday season itself.   So let's treat this period from 15th December to the end of the year as a learning period - watch what happens, tell GWR where things locally fall below standard, and look to work well and closely with them in the new year to help recover and promote a reliable service - even if 2% of the services are replaced with a bus / change at Chippenham, running just behind when the train would have run.



Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 24, 2019, 10:49:47 am
 
Quote
12:16 Westbury to Swindon due 12:59
13:14 Swindon to Westbury due 13:55
14:16 Westbury to Swindon due 15:00
15:14 Swindon to Westbury due 15:55
16:25 Westbury to Swindon due 17:07
17:36 Swindon to Westbury due 18:17
18:39 Westbury to Swindon due 19:21
20:45 Swindon to Westbury due 21:26

All:
Quote
12:16 Westbury to Swindon due 12:59 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 24, 2019, 11:23:20 am

Quote
12:16 Westbury to Swindon due 12:59
13:14 Swindon to Westbury due 13:55
14:16 Westbury to Swindon due 15:00
15:14 Swindon to Westbury due 15:55
16:25 Westbury to Swindon due 17:07
17:36 Swindon to Westbury due 18:17
18:39 Westbury to Swindon due 19:21
20:45 Swindon to Westbury due 21:26

All:
Quote
12:16 Westbury to Swindon due 12:59 will be cancelled.
This is due to a shortage of train crew.



Note - the 19:16 and 20:22 at Melksham (the through trains to / from Cheltenham Spa) were not scheduled to run this evening anyway - so that's final services before Christmas at 10:01 to Swindon and 11:37 to Westbury.  I do hope that GWR_Help are not advising "catch the next train" again today, as that's not scheduled until 07:52 on Friday 27th.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Timmer on December 24, 2019, 11:38:28 am
Most disappointing Graham. I have concerns regards train crew shortages for this Friday and coming weekend, in fact into the start of the New Year.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Timmer on December 24, 2019, 01:27:57 pm
Latest on Journeycheck:

Quote
Cancellations to services between Westbury and Swindon

Due to a shortage of train crew between Westbury and Swindon fewer trains are able to run on all lines.
Train services running through these stations will be cancelled. Disruption is expected until the end of the day.

Customer Advice
Passengers from Westbury and Trowbridge for Chippenham and Swindon should travel to Bath Spa and change there for services towards Swindon and London Paddington

Passengers from Swindon and Chippenham for Trowbridge and Westbury should travel to Bath Spa and change there for services towards Westbury.

A rail replacement bus service has been arranged to operate from Westbury to Chippenham via Melksham and return via Melksham.
Please wait at the rail replacement bus stop.

The bus service will be unable to keep to the advertised train times and your journey time will be extended by up to 30 minutes. We apologise for the inconvenience.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: phile on December 24, 2019, 02:03:56 pm
Todays saga has reached NRE disruption site today as no service for the rest of the day


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 24, 2019, 02:20:39 pm
Todays saga has reached NRE disruption site today as no service for the rest of the day

Sad. Lost for words.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 24, 2019, 02:50:11 pm

Quote
Cancellations to services between Westbury and Swindon

Customer Advice
Passengers from Westbury and Trowbridge for Chippenham and Swindon should travel to Bath Spa and change there for services towards Swindon and London Paddington

Passengers from Swindon and Chippenham for Trowbridge and Westbury should travel to Bath Spa and change there for services towards Westbury.

A rail replacement bus service has been arranged to operate from Westbury to Chippenham via Melksham and return via Melksham.
Please wait at the rail replacement bus stop.

The bus service will be unable to keep to the advertised train times and your journey time will be extended by up to 30 minutes. We apologise for the inconvenience.

That is still not right - it should be a train service.  However it's a darned site better that was earlier offered or was offered last Saturday. Let's hope / ask for / persuaded for / work for a proper 2020 service.  That's 98% of trains scheduled running as .... err ... trains  ;D


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Phil on December 24, 2019, 06:53:31 pm
and stick in a bus replacement

That's a luxury us regular commuters on the Trans Wilts can only dream of.

Quite frankly many of us would be perfectly happy going back to the earliest days of GWR and travelling in an open wagon. Most of the time we're just told the bloody service is "cancelled" and that's that.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 24, 2019, 07:12:18 pm
I'm currently sitting on a Chiltern version of a Thames Turbo from Marylebone.  This makes the GWR version of this train look like the Orient Express and an IET look like the Blue Train.

and stick in a bus replacement

That's a luxury us regular commuters on the Trans Wilts can only dream of.

Quite frankly many of us would be perfectly happy going back to the earliest days of GWR and travelling in an open wagon. Most of the time we're just told the bloody service is "cancelled" and that's that.

Totally agree with you, Phil ... I would like to see

1. reliability
2. reliability
3. reliability

and just about any train.  Shuttle a Pacer up and down if need be ... have people change at Chippenham for Swindon off it if need be.  Just publish a timetable for the darned thing and then run to what's published!

GWR have cut the trains calling at Melksham from 119 to 115 per week - that's a 3% cut - and over the last week they've not even been able to run this reduced service - missed by a mega-mile.  At last there should be no last minute cancellations for the next two days.

Summary - please can we have a service as reliable as the rest of GWR (on industry measure).  Is that too much to ask??


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 24, 2019, 10:58:15 pm
From Recent Train Times (https://www.recenttraintimes.co.uk)

(http://www.wellho.net/pix/wbx19.jpg) 

Don't think I've ever seen such a high proportion of orange!

First Sunday train was replaced by a bus, pre-planned engineering.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 28, 2019, 07:44:16 pm
Quote
21:07 Swindon to Westbury due 21:49
21:07 Swindon to Westbury due 21:49 will be cancelled.
This is due to a tree blocking the railway.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 28, 2019, 07:57:20 pm
Quote
21:07 Swindon to Westbury due 21:49
21:07 Swindon to Westbury due 21:49 will be cancelled.
This is due to a tree blocking the railway.

This 21:07 used to be a through service from Cheltenham.  It now runs empty from Bristol to Swindon for the service, hence the tree that fell wasn't even in the area.

Quote
Delays to services between Bath Spa and Bristol Temple Meads
Due to a tree blocking the railway between Bath Spa and Bristol Temple Meads all lines are blocked.
Train services running through these stations may be delayed by up to 60 minutes. Disruption is expected until 20:45 28/12.

Stupid question - why not bring the empty up from / via Westbury in service?   I'm sure we could market a later train that 18:35 up on a Saturday night!


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 28, 2019, 09:16:54 pm
Quote
21:07 Swindon to Westbury due 21:49
21:07 Swindon to Westbury due 21:49 will be cancelled.
This is due to a tree blocking the railway.

Ah - nicked ...

Quote
21:10 Swindon to Bath Spa due 21:33
An additional train service has been planned to operate as shown 21:10 Swindon to Bath Spa due 21:33.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 28, 2019, 09:39:01 pm
Quote
21:07 Swindon to Westbury due 21:49
21:07 Swindon to Westbury due 21:49 will be cancelled.
This is due to a tree blocking the railway.

Ah - nicked ...

Quote
21:10 Swindon to Bath Spa due 21:33
An additional train service has been planned to operate as shown 21:10 Swindon to Bath Spa due 21:33.

and another (and, yes, calling at Chippenham, Bath Spa, Oldfield Park and Keynsham on the way)

Quote
21:30 Swindon to Bristol Temple Meads due 22:07
An additional train service has been planned to operate as shown 21:30 Swindon to Bristol Temple Meads due 22:07.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: bobm on December 29, 2019, 06:46:25 am
Quote
11:25 Weymouth to Chippenham due 13:46

11:25 Weymouth to Chippenham due 13:46 will be terminated at Westbury.

It will no longer call at Trowbridge, Melksham and Chippenham.
This is due to a shortage of train crew.

Quote
13:56 Chippenham to Weymouth due 15:49

13:56 Chippenham to Weymouth due 15:49 will be started from Westbury.

It will no longer call at Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Timmer on December 29, 2019, 07:52:49 am
Quote
21:07 Swindon to Westbury due 21:49
21:07 Swindon to Westbury due 21:49 will be cancelled.
This is due to a tree blocking the railway.
You were so close to running two days in a row without any cancellations which, with the large number of cancellations across the GWR network and the country as whole, would have been quite an achievement.

edit: spelling


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 29, 2019, 07:54:43 am
Quote
11:25 Weymouth to Chippenham due 13:46

11:25 Weymouth to Chippenham due 13:46 will be terminated at Westbury.

It will no longer call at Trowbridge, Melksham and Chippenham.
This is due to a shortage of train crew.

Quote
13:56 Chippenham to Weymouth due 15:49

13:56 Chippenham to Weymouth due 15:49 will be started from Westbury.

It will no longer call at Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.

Thanks for spotting those ... possibly the best pair of services to loose in the day (but I do not want to offer solace by saying "never mind" to whoever's responsible for failing to provide enough train crew!)

Very odd the CHIPPENHAM turn around that was scheduled; the line to Swindon is open and everything else running into there, and this particular service which normally stops for just a minute or two at Westbury on the way up has (or had till it was canned completely) a 24 minute wait there! I suspect that they're short of platforms at Swindon to turn it around ... because the new hourly Cheltenham Spa to London service isn't actually a Cheltenham Spa to London service today so the easy solution - again - is to kill the TransWilts service to make room.  Always first to go [or not go!]




Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: rogerw on December 29, 2019, 08:10:32 am
Scheduled for a later departure from Weymouth today which probably does not leave time for the Chippenham to Swindon round trip.  Needs a short turn round at Chippenham to avoid blocking the line, hence the extended stop at Westbury 


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: TaplowGreen on December 29, 2019, 10:17:18 am
Quote
11:25 Weymouth to Chippenham due 13:46

11:25 Weymouth to Chippenham due 13:46 will be terminated at Westbury.

It will no longer call at Trowbridge, Melksham and Chippenham.
This is due to a shortage of train crew.

Quote
13:56 Chippenham to Weymouth due 15:49

13:56 Chippenham to Weymouth due 15:49 will be started from Westbury.

It will no longer call at Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.

Thanks for spotting those ... possibly the best pair of services to loose in the day (but I do not want to offer solace by saying "never mind" to whoever's responsible for failing to provide enough train crew!)

Very odd the CHIPPENHAM turn around that was scheduled; the line to Swindon is open and everything else running into there, and this particular service which normally stops for just a minute or two at Westbury on the way up has (or had till it was canned completely) a 24 minute wait there! I suspect that they're short of platforms at Swindon to turn it around ... because the new hourly Cheltenham Spa to London service isn't actually a Cheltenham Spa to London service today so the easy solution - again - is to kill the TransWilts service to make room.  Always first to go [or not go!]




They've laid on a bus for you Graham!

Stopping Trowbridge, Melksham and Chippenham (and return!)

13:18 Westbury to Chippenham due 14:08


An additional bus service has been planned to operate as shown 13:18 Westbury to Chippenham due 14:08.
Further Information


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on December 31, 2019, 11:49:15 pm
New thread tomorrow, (or hopefully rather later than tomorrow  ;D ;D )

Summary report for December for TransWilts via http://www.mrug.org.uk/record.html

December report on train performance at Melksham

Summary - December started quite well. Fell apart from 15th to 24th December with the new timetable. Good recovery for the short period between Christmas and the New Year, though even then the 4.3% cancellation rate is twice the worst-case target.

Thanks to GWR for running some buses - though not always. GWRHelp on 21st December advised me to wait for the 15:33 train when I was due to catch the 10:20 rather than suggesting / providing an alterative (I actually switched to the Faresaver bus at more than twice the price as I had a 12:00 appointment in Chippenham)

Data for the 05:33 was not correctly collected for the first couple of mornings it ran - I have filled in as "On Time" as that was what the data on Real Time Trains suggested happened.

5th December help point log of cancelled train to Paddington a data error (!) - only makes a tiny difference to the stats.  Log of an EARLY train is a surprise.  I suspect it would have waited time at Melksham in practise.

---- Analysis --------

For ALL of December:
Buses 9
Cancel 33
Short delay 76
Long delay 26
Early 1
On time 326

7.1% cancellation
87.3% ppm

--------------------------------

For 15th to 31st of December:
Buses 7
Cancel 26
Short delay 37
Long delay 13
Early 1
On time 148

11.6% cancellation
82.7% ppm

--------------------------------

For 15th to 24th of December:
Buses 5
Cancel 23
Short delay 27
Long delay 12
Early 1
On time 93

14.7% cancellation
77.6% ppm

--------------------------------

For 27th to 31st of December:

Buses 2
Cancel 3
Short delay 10
Long delay 1
Early 0
On time 55

4.3% cancellation
94.2% ppm

For ALL of December:
26 cancelled "a shortage of train crew"
3 cancelled "a fault on this train"
3 cancelled "a broken down train"
1 cancelled "a tree blocking the railway"


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Gaz on January 07, 2020, 11:30:09 am
No trains from Chippenham today due to a damaged bridge between Chippenham and Bath. Checking online the 11:20 Westbury service looked like it had survived however on arrival at the station it appears to have been cancelled. I guess no ones fault. I wonder how long (days) this will continue for.

EDIT: 11:20 is cancelled but other trains appear to be running and National Rail Enquires website state repairs are completed. Really bad communication from GWR. Luckily this time it was my outward journey so I'm able to walk home and work, I'm probably best out of it, seems like further delays are possible.


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: grahame on January 07, 2020, 11:33:54 am
No trains from Chippenham today due to a damaged bridge between Chippenham and Bath. Checking online the 11:20 Westbury service looked like it had survived however on arrival at the station it appears to have been cancelled. I guess no ones fault. I wonder how long (days) this will continue for.

Looks like it's fixed quicker than they expected ... [[ following up on a new(!) thread for 2020 at http://gwr.passenger.chat/22685 ... ]]


Title: Re: 2019 - TransWilts cancellation and amendments log
Post by: Gaz on January 07, 2020, 11:39:02 am
Quote
Looks like it's fixed quicker than they expected ... [[ following up on a new(!) thread for 2020 at http://gwr.passenger.chat/22685 ... ]]

Yeah, well the 11:20 was cancelled and that's the one I intended to get. My experience tells me this always knocks on and to expect the classic 'shortage of train crew' cancellations later in the day. I'm staying at home. Looking at Chippenham station on Real Train Times and it appears the only train cancelled was the Swindon to Westbury service, what a surprise.



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