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Title: Rail Firms 'Overcharge Passengers' Post by: Lee on March 26, 2007, 14:20:32 Britain's biggest train companies are routinely overcharging customers who buy tickets over the telephone (link below.)
http://www.rmtbristol.org.uk/2007/03/rail_firms_overcharge_passenge.html#more A survey by Passenger Focus found that one in 10 people calling GNER and First Great Western were not given the cheapest prices for their journeys. Some were overcharged by more than ^200. Title: Re: Rail Firms 'Overcharge Passengers' Post by: grahame on March 28, 2007, 17:47:45 Quote First Great Western said its online journey planner had also been revamped, while GNER said the mystery shopping exercise had used "complicated and unusual" journeys, so the results were not representative of its customers' experiences. From looking at the example that the article quoted, I do have some sympathy with the GNER team - although the example quoted was a spectacular overcharge, it might almost have been calculated to entrap the unwary booking agent in my view if the system didn't provide the relevenat help. On my own experience of FGW ticket purchases, the staff tend to be very helpful especially on the ex-Wessex journeys, and offer good advise. But then on some of the HST routes, I've very nearly been sold something more expensive than I needed on a couple of occasions on what were not complex journeys. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |