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Title: TfL customer service at Taplow Post by: TaplowGreen on February 12, 2019, 07:05:55 0701 to Paddington cancelled at v short notice this morning due to one of GWR's faulty trains. This is one of the two main commuter trains of the morning so a lot of people inconvenienced.
This is being somewhat mitigated however by the TfL employee at Taplow who is on the platform talking to customers, explaining what happened, their options and even providing hot drinks (it's a chilly morning) - what a refreshing contrast. GWR take note. It's called customer service. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |