Great Western Coffee Shop

All across the Great Western territory => Fare's Fair => Topic started by: Sixty3Closure on April 02, 2019, 10:18:45 am



Title: Sickness and Season tickets
Post by: Sixty3Closure on April 02, 2019, 10:18:45 am
I've just got involved in a conversation at work about a colleague claiming refunds on his season ticket as he's been off sick. I had no idea you could do this. Is anyone aware of the circumstances in which you can do this? He's not a GWR season ticket holder but said it was part of the national terms and conditions.


Title: Re: Sickness and Season tickets
Post by: grahame on April 02, 2019, 10:35:29 am
I've just got involved in a conversation at work about a colleague claiming refunds on his season ticket as he's been off sick. I had no idea you could do this. Is anyone aware of the circumstances in which you can do this? He's not a GWR season ticket holder but said it was part of the national terms and conditions.

Quote
40.4 If you were ill and, consequently, unable to request a refund on your Season Ticket  when you stopped using it, we will offer you a refund from the date your illness  started, provided that you supply a medical certificate or other evidence of your illness.


Title: Re: Sickness and Season tickets
Post by: Sixty3Closure on April 02, 2019, 11:07:51 am
Thanks. Not something I've seen promoted. I could have save a lot of money in the past.

oh well....


Title: Re: Sickness and Season tickets
Post by: ChrisB on April 18, 2019, 10:25:22 am
The T&Cs are there to be read?....


Title: Re: Sickness and Season tickets
Post by: Sixty3Closure on April 19, 2019, 05:38:41 pm
I think most people don't have the time, inclination or knowledge to read the T&Cs for everything they buy or sign up for. How many people read EULAs when they install a piece of software?

This query came about because the train company were unaware of these conditions, argued against them and got it wrong claiming their T&Cs took precedence over the National one. Perhaps when they're clearly written, short and  in simple English I'd agree more.

I also think the train companies are missing a trick here as its very much a benefit of having a season ticket so why not promote it when people buy them?


Title: Re: Sickness and Season tickets
Post by: ChrisB on April 20, 2019, 04:56:31 pm
Well, that's the first you've mentioned that the TOC was operating its own T&Cs...don't expect informed help/comment without providing the full facts?


Title: Re: Sickness and Season tickets
Post by: Celestial on April 20, 2019, 05:13:09 pm
I think most people don't have the time, inclination or knowledge to read the T&Cs for everything they buy or sign up for. How many people read EULAs when they install a piece of software?


I agree with that, but on the other hand, if someone finds themselves in the situation where they have had to stop using the season ticket suddenly, maybe there should be some more inclination to find out what the position might be, even if it's as simple as asking.


Title: Re: Sickness and Season tickets
Post by: Sixty3Closure on April 20, 2019, 06:14:41 pm
Well, that's the first you've mentioned that the TOC was operating its own T&Cs...don't expect informed help/comment without providing the full facts?

I'm not sure the additional information is the slightest bit relevant to my initial query and Grahame managed to answer it without the need for the snarky comments.

Please try and remember that not everyone has your knowledge of how railways operate, tickets are sold etc. It should be about making things easy, understanding where the vast majority of passengers are starting from as we're not all 'enthusiasts' and perhaps helping them? So far your contribution has been less than helpful.


Title: Re: Sickness and Season tickets
Post by: grahame on April 20, 2019, 08:12:13 pm
Well, that's the first you've mentioned that the TOC was operating its own T&Cs...don't expect informed help/comment without providing the full facts?

Please try and remember that not everyone has your knowledge of how railways operate ...


I 'have to' come on and endorse that comment with more than just a 'like'.   This forum is very much intended to be a place to help find answers without the pedantics of having to start off with enough knowledge to get the question right.    In fact ... for Reading ... no - I'll tell you about that tomorrow in a different thread.



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