Great Western Coffee Shop

Journey by Journey => Plymouth and Cornwall => Topic started by: grahame on July 28, 2019, 08:13:23



Title: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: grahame on July 28, 2019, 08:13:23
Not sure if I should (or should not) have added this to the diary ... I guess the train is an excellent way for spectators to travel to Newquay.   A search for "Boardmasters by train" came up with last years's page (https://www.gwr.com/about-us/media-centre/news/2018/july/extra-trains-for-boardmasters-festival-but-reservations-must-be-made-to-travel)

Quote
Extra trains for Boardmasters Festival but reservations must be made to travel

Thursday 12th July 2018
Get a ticket, get a seat

Travel in style to the Boardmasters Festival this summer with train operator Great Western Railway set to run 13 additional trains to/from Newquay, however passengers must make a reservation to travel.

It will be ... interesting ... to see what happens this year now that the HSTs are gone (except they're not gone in the west - just shrunk and renamed) and the new trains are allergic to surfboards.  I hope thought has been given (and necessary plans implemented) to allow people to enjoy the event and get to and from it without hiccoughs ... whether there travel needs are met by road, rail or air.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: grahame on July 31, 2019, 22:00:58
 A search for "Boardmasters by train" came up with last years's page ....

Now from Cornwall Live (https://www.cornwalllive.com/whats-on/whats-on-news/thousands-extra-train-seats-added-3159310)

Quote
Over 9,000 extra train seats are being provided for this year’s Boardmasters festival but customers are being warned that they must reserve a seat to be able to travel.

With the ever-popular Watergate Bay and Fistral Beach festival attracting more and more visitors each year, train operator Great Western Railway will operate a specific train reservation only system ensuring everyone who wants to travel is able to book a service of their choice.

The train company is providing 14 additional Intercity Express Train services or 9,100 extra seats, and a 27% increase on 2018, to support travel to and from the festival, but is also warning customers that surfboards can not be carried on long distance trains; and those with excessive luggage, and trolleys, will not be allowed to board.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: Thatcham Crossing on August 01, 2019, 08:23:41
Quote
I guess the train is an excellent way for spectators to travel to Newquay.

Or you could fly!...(if there's availability), the site is almost next to Newquay Airport. 4 flights a day from Heathrow, as well as daily (or lesser frequencies) from many other points around the UK at this time of year.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: GBM on August 01, 2019, 08:36:19
Quote
I guess the train is an excellent way for spectators to travel to Newquay.

Or you could fly!...(if there's availability), the site is almost next to Newquay Airport. 4 flights a day from Heathrow, as well as daily (or lesser frequencies) from many other points around the UK at this time of year.
And take a surf board on the flight!


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: TaplowGreen on August 01, 2019, 10:45:36
 A search for "Boardmasters by train" came up with last years's page ....

Now from Cornwall Live (https://www.cornwalllive.com/whats-on/whats-on-news/thousands-extra-train-seats-added-3159310)

Quote
Over 9,000 extra train seats are being provided for this year’s Boardmasters festival but customers are being warned that they must reserve a seat to be able to travel.

With the ever-popular Watergate Bay and Fistral Beach festival attracting more and more visitors each year, train operator Great Western Railway will operate a specific train reservation only system ensuring everyone who wants to travel is able to book a service of their choice.

The train company is providing 14 additional Intercity Express Train services or 9,100 extra seats, and a 27% increase on 2018, to support travel to and from the festival, but is also warning customers that surfboards can not be carried on long distance trains; and those with excessive luggage, and trolleys, will not be allowed to board.

How are the compulsory reservations/luggage limits going to be enforced?


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: ChrisB on August 01, 2019, 15:10:52
Queuing, I suspect & being checked....


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: TaplowGreen on August 01, 2019, 18:26:31
Queuing, I suspect & being checked....

It would appear so. Interesting, they can do it when they want to.

I wonder how many stations they will do so - just Paddington & Reading or more further West too? Could get quite lively.

Are there plans for other trains to be cancelled to provide the extras heading for Newquay?


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: IndustryInsider on August 01, 2019, 20:37:48
Same as last year I think - some local stations having a replacement bus for some services.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: LiskeardRich on August 01, 2019, 21:21:52
 A search for "Boardmasters by train" came up with last years's page ....

Now from Cornwall Live (https://www.cornwalllive.com/whats-on/whats-on-news/thousands-extra-train-seats-added-3159310)

Quote
Over 9,000 extra train seats are being provided for this year’s Boardmasters festival but customers are being warned that they must reserve a seat to be able to travel.

With the ever-popular Watergate Bay and Fistral Beach festival attracting more and more visitors each year, train operator Great Western Railway will operate a specific train reservation only system ensuring everyone who wants to travel is able to book a service of their choice.

The train company is providing 14 additional Intercity Express Train services or 9,100 extra seats, and a 27% increase on 2018, to support travel to and from the festival, but is also warning customers that surfboards can not be carried on long distance trains; and those with excessive luggage, and trolleys, will not be allowed to board.

How are the compulsory reservations/luggage limits going to be enforced?

I understand compulsory reservations are only on trains departing Newquay on Monday. The advise is to arrive a minimum of an hour before your booked train to pass through border control!


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: IndustryInsider on August 01, 2019, 21:32:38
Boarder control, surely?  ;)


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: infoman on August 02, 2019, 06:48:37
I think in the past the clever dicky's got an earlier train to Reading and then boarded the Newquay bound train at Reading


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: RailCornwall on August 06, 2019, 23:30:40
EVENT CANCELLED TONIGHT due weather conditions forecast ...

https://twitter.com/boardmasters/status/1158863243261153281


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: martyjon on August 07, 2019, 01:59:14
EVENT CANCELLED TONIGHT due weather conditions forecast ...

https://twitter.com/boardmasters/status/1158863243261153281

Tomorrows news ?

The organisers of the Newquay Boardmasters Festival has called in the Receivers.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: grahame on August 07, 2019, 05:55:44
EVENT CANCELLED TONIGHT due weather conditions forecast ...

https://twitter.com/boardmasters/status/1158863243261153281

Tomorrows news ?

The organisers of the Newquay Boardmasters Festival has called in the Receivers.

You may jest ... but you remind me that event organisers these days need to have a safety net in place in case something like this goes wrong.  "Even" the Melksham Rail User Group (http://www.mrug.org.uk) has operational and financial fallbacks in place to cover if Santa's reindeer are sick on the day and can't travel or if the railway is closed by snow.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: Timmer on August 07, 2019, 06:09:41
People tweeting GWR about refunds with an announcement due first thing this morning.

Feel for those who were due to attend the event but the weather forecast for the next few days is awful so the right decision has had to be made.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: TaplowGreen on August 07, 2019, 06:22:08
https://www.plymouthherald.co.uk/whats-on/music-nightlife/boardmasters-cancelled-people-tears-festival-3182559


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: GBM on August 07, 2019, 07:06:59
From Journey Check, the Newquay to Paddington will be 5 coaches instead of 9!  Oops, not the best day to short form......


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: Oxonhutch on August 07, 2019, 07:51:23
Music festival now cancelled on fears of bad weather.

From the BBC (https://www.bbc.co.uk/news/uk-england-cornwall-49259812):

Quote
The Boardmasters music festival has been cancelled due to warnings of severe weather conditions.

The three-day event headlined by the Wu-Tang Clan, Florence + The Machine and Foals, was to take place in Newquay, Cornwall, this weekend.

However, organisers pulled the plug due to "forecasted severe weather conditions", they said.

They said the decision to cancel was made after the festival consulted police and independent safety advisers.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: bobm on August 07, 2019, 07:53:44
From GWR website

Quote
Boardmasters Music Festival Cancelled

Due to forecast severe weather, we have been advised by the event organisers that the Boardmasters Music Festival, due to take place from Wednesday 7th to Sunday 11th August in Newquay, has been cancelled. 

 

Train Service Alteration:

GWR are planning to operate a special timetable during the event, with extra trains to and from Newquay to convey the large passenger numbers expected. We have not yet confirmed whether this will remain in place or whether it will be withdrawn, please ensure you check the GWR website to remain up to date with the latest train service information before travelling https://www.journeycheck.com/greatwesternrailway/

 

Ticket Easements:

Train Ticket arrangements are yet to be confirmed, and should the service be amended this will be published shortly afterward. For any information regarding refunds please visit our Delay Repay page https://www.gwr.com/help-and-support/refunds-and-compensation/delay-repay

 

More information regarding the event itself can be found here https://www.boardmasters.com

The Boardmasters Web Team advise that due to the heavy demand the site may take a few moments to load and appreciate your patience. 


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: Pb_devon on August 07, 2019, 08:11:28
It is the music festival that is cancelled. The surfing event is still on.
https://www.bbc.co.uk/news/uk-england-cornwall-49259812

Edit: didn’t spot page 2!!



Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: martyjon on August 07, 2019, 08:13:18
People tweeting GWR about refunds with an announcement due first thing this morning.

Feel for those who were due to attend the event but the weather forecast for the next few days is awful so the right decision has had to be made.

If GWR has any compassion they would offer a full refund foregoing any administration fee.

Whether festival goers will get a refund on their festival tickets is another matter.

What about all the small traders having bought in stock for this event, might a new Cornish deliciousey arise out of this, Roll, Bap, Butter, Burger, Sausage and Pasty Pudding ?


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: TaplowGreen on August 07, 2019, 08:15:58
………….this won't help the mood.....wonder how they will manage the "compulsory reservations" in these circumstances?

09:03 London Paddington to Newquay due 14:30


Facilities on the 09:03 London Paddington to Newquay due 14:30.
This is due to a fault on this train.
Will be formed of 5 coaches instead of 9.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: IndustryInsider on August 07, 2019, 09:32:17
………….this won't help the mood.....wonder how they will manage the "compulsory reservations" in these circumstances?

If the event is cancelled then the vast majority won’t be travelling down to Cornwall today surely?


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: PhilWakely on August 07, 2019, 09:45:10
………….this won't help the mood.....wonder how they will manage the "compulsory reservations" in these circumstances?

If the event is cancelled then the vast majority won’t be travelling down to Cornwall today surely?

True - but the significant number of folk already there will presumably want to return home.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: IndustryInsider on August 07, 2019, 10:00:11
Yes, that’s where the problems are more likely to surface, though some, especially those who’ve booked accommodation, will presumably stay there now they’ve made the effort to get down there?


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: didcotdean on August 07, 2019, 10:30:19
GWR have announced that people who now want to return earlier from Newquay could do so from 9:30 today.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: TaplowGreen on August 07, 2019, 10:35:34
GWR have announced that people who now want to return earlier from Newquay could do so from 9:30 today.

…………..on the return working....


15:07 Newquay to London Paddington due 20:37


Facilities on the 15:07 Newquay to London Paddington due 20:37.
This is due to a fault on this train.
Will be formed of 5 coaches instead of 9.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: ChrisB on August 07, 2019, 10:36:52
Off that BBC webpage...

Quote
Rail operator GWR tweeted that those with return tickets from Newquay between now and Monday "can use their returns today from 09:30".

Responding to one customer, it added that those with "refundable tickets can get refunds if they don't travel, we are still discussing options for the non-refundable Advance fares and will share more once known".


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: bobm on August 07, 2019, 10:40:44
Now saying all unused tickets can be refunded.

Quote
@GWRHelp: @SamJack63979389 We have just recently made the decision to refund even normally non-refundable Advance fares for Boardmasters customers and are in the process of briefing the contact centre currently.  Where did you buy the ticket? -Andy


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: IndustryInsider on August 07, 2019, 10:41:44
There's now also an additional 9-car IET running Newquay to Plymouth at 12:27.

Excellent news regarding the tickets.  Great customer service.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: ChrisB on August 07, 2019, 10:44:09
Indeed, there'll be costs to GWR involved, like additional staff overtime & leasing costs of the additional stock (IETs)


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: TaplowGreen on August 07, 2019, 10:49:51
It is the music festival that is cancelled. The surfing event is still on.
https://www.bbc.co.uk/news/uk-england-cornwall-49259812

Edit: didn’t spot page 2!!



Indeed - some of the reaction from people on social media to the cancellation of the music festival is ridiculous - it has been gently pointed out to them that being on a Cornish cliff in a 50mph+ gale and torrential rain is not exactly the optimal location for stacked PA systems, let alone tents...…………...the line "have you ever seen a beach?" comes to mind looking at their locations (Nottingham, Birmingham etc)


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: bobm on August 07, 2019, 11:29:54
There's now also an additional 9-car IET running Newquay to Plymouth at 12:27.

I wondered if that would run.  It was originally planned as an ECS move back to Paddington for the stock from the 06:36 special this morning.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: Kernowman on August 11, 2019, 17:17:17
Interesting, yesterday, according to the GWR website, through services from Newquay to Paddington for Monday 12th August were thus:

Newquay 07.28 13.22 Pad (Additonal service)
Newquay 10.53 16.21 Pad (Additonal service)
Newquay 12.40 18.38 Pad (Additonal service)
Newquay 15.07 20.37 Pad (Normal scheduled service (Atlantic Coast Express))
Newquay 17.12 23.12 Pad (Additional service)

The same search today results in only the 15.07 showing as a through train for Monday 12th (and no trains at all until the 10.13am to Par).


KM


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: grahame on August 11, 2019, 18:08:01
Interesting, yesterday, according to the GWR website, through services from Newquay to Paddington for Monday 12th August were thus:

Newquay 07.28 13.22 Pad (Additonal service)
Newquay 10.53 16.21 Pad (Additonal service)
Newquay 12.40 18.38 Pad (Additonal service)
Newquay 15.07 20.37 Pad (Normal scheduled service (Atlantic Coast Express))
Newquay 17.12 23.12 Pad (Additional service)

The same search today results in only the 15.07 showing as a through train for Monday 12th (and no trains at all until the 10.13am to Par).


KM


So a normal Monday service from Newquay.   Amazingly, that 10:13 is the first weekday departure ... no trains at all for normal "9 to 5" commuters in or out of the town!


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: IndustryInsider on August 11, 2019, 18:35:45
I can think of a similar sized town that’s already had 5 departures by then!  ;)


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: grahame on August 12, 2019, 05:31:05
JourneyCheck has not caught up / though I suppose it's right to flag trains that people had booked on that are no longer running, even though the reason for them running had gone away.  A few people may have travelled an stayed in Newquay, intending to catch those trains back.

Quote
07:28 Newquay to London Paddington due 13:22
07:28 Newquay to London Paddington due 13:22 will be cancelled.
This is due to overcrowding because of an event.

But surely undercrowding because of the lack of an event?


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: Worcester_Passenger on August 12, 2019, 05:55:47
JourneyCheck is currently reporting 17 cancellations across the networK

Quote
05:15 Bristol Temple Meads to Westbury due 05:54
05:24 Bristol Temple Meads to Par due 09:04
07:28 Newquay to London Paddington due 13:22
08:36 Swindon to Cheltenham Spa due 09:52
09:54 Great Malvern to Reading due 11:54
10:53 Newquay to London Paddington due 16:21
11:41 Bedwyn to Reading due 12:20
12:36 Swindon to Cheltenham Spa due 13:52
12:36 Bedwyn to Reading due 13:15
12:38 Reading to Bedwyn due 13:19
12:40 Newquay to London Paddington due 18:38
13:38 Par to Penzance due 14:41
13:42 Reading to Bedwyn due 14:29
14:36 Cheltenham Spa to Swindon due 15:44
15:07 Newquay to London Paddington due 20:37
16:20 Cheltenham Spa to Swindon due 17:45
17:12 Newquay to London Paddington due 23:12

All of these are due to "overcrowding because of an event". But then a lot of the same trains appear in the 'Other Train Service Updates' as additional trains that will be running.

Very confusing.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: TaplowGreen on August 12, 2019, 06:14:07
Journeycheck is a shambles these days.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: IndustryInsider on August 12, 2019, 08:07:27
I can see why it’s happened like that.  All the additions from Newquay and a few other alterations as a result are now cancelled and a ‘normal’ weekday service is running.  A sensible decision.

For example the 09:54 Great Malvern to Reading usually goes to Paddington of course, but the plan today saw it terminate at Reading and form a Reading to Bedwyn (instead of the usual Paddington to Bedwyn) to release a set for the Newquay specials.  With that not needed, those trains are listed as cancelled and ‘additional’ trains are listed at 09:54 from Great Malvern to Paddington and 12:06 from Paddington to Bedwyn which simply reinstates the normal timetable.

Agreed that it makes it look bloody confusing on JourneyCheck though!  Perhaps one entry just saying a normal weekday service now applies would be much more customer friendly?


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: grahame on August 12, 2019, 09:40:01
Agreed that it makes it look bloody confusing on JourneyCheck though!  Perhaps one entry just saying a normal weekday service now applies would be much more customer friendly?

Agreed - in the "Line Update" section.  Even if all the individual trains are still there, a line update might have been a useful summary

Quote
Across the Network

Due to the cancellation of a special event in Newquay and extra trains associated with it, a normal service will run across the GWR network with trains that were planned to be modified now reverting to their normal weekday timetable


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: bobm on August 12, 2019, 09:56:28
The description for the cancelled trains has now been updated

Quote
07:28 Newquay to London Paddington due 13:22

07:28 Newquay to London Paddington due 13:22 has been cancelled.

This is due to severe weather.

Additional Information
This service is impacted by the Boardmasters event being cancelled following severe weather.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: phile on August 12, 2019, 10:21:49
When a train has been cancelled, such as those affected by the Boardmasters, and been re-instated it has to be shown as an additional STP because the system thinks it has been cancelled.    This can, of course, baffle the public although it is internal processing of data.


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: TaplowGreen on August 12, 2019, 11:52:25
I suspect that this will lead to more (genuine) cancellations in the area;

Cancellations to services between Taunton and Exeter St Davids
Due to a person being hit by a train between Taunton and Exeter St Davids all lines are blocked.
Train services running through these stations may be cancelled, delayed by up to 60 minutes or diverted. Disruption is expected until 16:00 12/08.
Further Information


Title: Re: 7th to 11th August 2019 - Boardmasters, Newquay
Post by: grahame on August 12, 2019, 16:03:56
The description for the cancelled trains has now been updated

MUCH better.  Probably the best of the standard clauses and an extra line of free text to confirm. Thank you to whoever made the change!



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