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Title: Improvement plan Post by: bradshaw on February 05, 2020, 16:40:38 This has appeared on the SWR website, Mark Hopwood has set out the manner in which timekeeping can be improved. For example the Shepperton Branch:
Quote The Shepperton Line was one route that was underperforming, so since the start of the year we moved our newer Class 707 trains on to it. Wider doors and more space on these trains helps everyone board quicker, allowing the trains to leave on time. Using just one fleet of trains on this line makes it easier to operate for our teams, helping to reduce delays even more. This has already seen more of these services join the mainline at Norbiton on time, preventing delays on other parts of the network. .The rest is found here:- https://www.southwesternrailway.com/plan-for-improving-your-journeys Title: Re: Improvement plan Post by: Timmer on February 05, 2020, 20:06:43 The above was also posted on Twitter this evening. Suffice to say it didn’t go down well with those trying to get home this evening disrupted by a broken down train at Surbiton.
I have to say I’ve been impressed by the regular communication, videos and interviews that Mark Hopwood has undertaken since taking charge at SWR. Try as I might, I can’t help but think why we didn’t see more of this when Mark was at GWR because it’s good for the MD to communicate with their customers in the good times and the not so good times. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |