Great Western Coffee Shop

All across the Great Western territory => Your rights and redress => Topic started by: froome on October 04, 2020, 11:30:30 am

Title: Delay repay
Post by: froome on October 04, 2020, 11:30:30 am
A simple query - is Delay Repay still happening during the pandemic? (or has ever changing timetables made this impossible).

If so, a slightly more complex question - who is the claim made to, if a train is stopped short of its destination, and the train you are told to catch where it terminates is full so you cannot get onto it? Both services led to the problem, in that the train was not due to terminate early (and no reason was given for it doing so - it was announced only a minute before terminating), and the service we were then advised to use had plenty of spare seats on it, but presumably was deemed full due to Covid restrictions (though this wasn't explained at the time by anyone).

Title: Re: Delay repay
Post by: IndustryInsider on October 04, 2020, 11:35:25 am
As far as I know it's still in operation and the operator responsible for the initial problem delay is where the claim is made to, not on any additional/reactionary issues.

This page is printed from the "Coffee Shop" forum at which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see ). The forum is hosted by Well House Consultants -