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Journey by Journey => TransWilts line => Topic started by: grahame on January 01, 2021, 03:04:20 am



Title: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 01, 2021, 03:04:20 am
A new year, but an old story

Quote
Cancellations to services between Swindon and Westbury

Due to a shortage of train crew between Swindon and Westbury the line towards Melksham is disrupted.

Train services running through these stations have been cancelled. Disruption is expected until 23:59 03/01
.
Customer Advice
Replacement road transport is in place between Chippenham, Melksham, Trowbridge and Westbury in both directions.

Replacement road transport services are conveying passengers between Chippenham and Westbury via Melksham in both directions until further notice.

Further Information

An update will follow within the next 2 hours.

Customers are requested to check station signs and wait for replacement road transport at the designated stop.

Customers are advised that the replacement road transport may run later than the advertised train times owing to the additional time taken by road between stations and the time required for loading and unloading at each stop.

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay

Last Updated:01/01/2021 01:50

Quote
07:37 Westbury to Swindon due 08:20
08:45 Swindon to Westbury due 09:26
09:45 Westbury to Swindon due 10:34
12:16 Westbury to Swindon due 13:01
14:16 Westbury to Swindon due 15:01
16:25 Westbury to Swindon due 17:08
18:39 Westbury to Swindon due 19:21

I am suspecting that return trips from Swindon to Westbury will also be cancelled in due course

Quote
07:37 Westbury to Swindon due 08:20
07:37 Westbury to Swindon due 08:20 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Replacement road transport is in place to operate between Westbury and Chippenham calling at Trowbridge and Melksham.

Customers travelling between Westbury/Trowbridge and Chippenham/Swindon, may travel via Bath Spa. Tickets routed 'Via Melksham' will be honoured via Bath Spa today.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay
Last Updated:01/01/2021 02:17


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 01, 2021, 03:07:06 am
Quote
I am suspecting that return trips from Swindon to Westbury will also be cancelled in due course

Yep - just added (or is that subtracted?)

Quote
11:06 Swindon to Westbury due 11:47
13:15 Swindon to Westbury due 13:56
15:14 Swindon to Westbury due 15:55
17:36 Swindon to Westbury due 18:17
20:45 Swindon to Westbury due 21:26


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 01, 2021, 03:46:42 am
Much better [than previous days] in that bus times are on the online journey tracker

(http://www.wellho.net/pix/20210101_01.jpg)

(http://www.wellho.net/pix/20210101_03.jpg)

Though with the odd unrealistic timing (or a new-fangled warp speed bus!)

(http://www.wellho.net/pix/20210101_02.jpg)

From Trowbridge, instruction says that "Customers travelling between Westbury/Trowbridge and Chippenham/Swindon, may travel via Bath Spa. Tickets routed 'Via Melksham' will be honoured via Bath Spa today." but GWR's system still sells you the higher price ticket unless you take the bus ...

(http://www.wellho.net/pix/20210101_04.jpg)

MUCH better overall.   

"Three cheers" will be my report when it's the train it's supposed to be ... but at least the times of the buses are now published and (I would hope in a couple of hours) will appear on the online tracker - and that makes the service findable and useable ... we're now better - from a passenger viewpoint - than no cheers - shall we say 1.5. That will rise to 2 cheers if the "you may use the "via Melksham" fare gets amended to an offer to actually sell that fare for journeys at similar times to the cancelled trains.

Noting too "Disruption is expected until 23:59 03/01" so - hopefully - that means that we'll be back to trains on Monday ...


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 01, 2021, 07:53:53 am
Good to see buses appearing alongside replaced trains on the trackers including http://melksh.am/trains . It also appears that the bus leg from Trowbridge to Westbury has had some time added and is now practical.   Probably as good as we'll get today - THANK YOU GWR for putting replacement measures in place; not how we wanted to start 2021, but it is usable.

Computer view:
(http://www.wellho.net/pix/20210101_05.jpg)

Phone view:
(http://www.wellho.net/pix/20210101_06.jpg)


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 02, 2021, 12:01:28 pm
Good to see trains running today ... map overlay showing which stations have ticket machines for a change!

from http://www.mrug.org.uk/newcomer.html :
(http://www.wellho.net/pix/20210102_02.jpg)

from http://new.passenger.chat/map/_CAADAACCAA.jpg :
(http://www.wellho.net/pix/20210102_01.jpg)


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 04, 2021, 05:51:04 am
Quote
05:17 Westbury to Swindon due 05:59
05:17 Westbury to Swindon due 05:59 has been cancelled.
This is due to a fault on this train.

Quote
06:11 Swindon to Southampton Central due 08:08
06:11 Swindon to Southampton Central due 08:08 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on January 04, 2021, 08:32:57 am
Not strictly true - but the end result the same.   A unit failed in the sidings at Westbury blocking in the unit for the 05:17.  This was resolved in time for the return working to start at Westbury for Southampton.   

The failed unit has been sent for repairs and a Portsmouth service was split to provide a unit for the 07:05 Westbury to Cheltenham Spa via Melksham and Swindon.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: RA on January 06, 2021, 06:39:27 pm
The 17:50 Gloucester to Southampton Central service (via Swindon) service will be starting at Westbury as the unit for the service at Gloucester has a fault.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 10, 2021, 01:07:35 pm
Hmmm ... an amendment rather than a cancellation - and perhaps an un-amendment (reversal of a previous amendment we missed?)?

Quote
11:03 Weymouth to Swindon due 13:24
Facilities on the 11:03 Weymouth to Swindon due 13:24.
Toilet facilities are available as normal.

Quote
13:41 Swindon to Weymouth due 15:51
Facilities on the 13:41 Swindon to Weymouth due 15:51.
Toilet facilities are available as normal.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on January 10, 2021, 01:58:49 pm
They were advertised as unavailable for about ten minutes.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 17, 2021, 10:07:35 am
Quote
11:03 Weymouth to Swindon due 13:24
Facilities on the 11:03 Weymouth to Swindon due 13:24.
Will be formed of 2 coaches instead of 3.

Quote
13:41 Swindon to Weymouth due 15:51
Facilities on the 13:41 Swindon to Weymouth due 15:51.
Will be formed of 2 coaches instead of 3.

Sadly, a none-issue at present passenger volumes. 


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 20, 2021, 07:53:05 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 has been cancelled.
This is due to the train driver being taken ill.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 23, 2021, 09:36:16 am
Quote
22:04 Chippenham to Westbury due 22:30
Facilities on the 22:04 Chippenham to Westbury due 22:30.
Will be formed of 3 coaches instead of 2.

For the absence of doubt, we don't usually have a train on the TransWilts quite that late at night anyway, though we would LOVE one.

I suspect it's that late tonight to allow for a connection from Swindon as our services are cut back to Chippenham to leave capacity at Swindon during engineering works for other ("more important") services.  Don't get me wrong - no problem with the changes that have been publicised ahead of time.

Now ... from Real Time Trains I see at Melksham:
Quote
pass - Westbury Dmu Sidings - 3M44 - GW - Chippenham - 2153
In other words - an empty train headed up to form that 22:04 off Chippenham. It's usual for the 21:36 off Swindon which the 22:04 off Chippenham replaces tonight to be fed by an empty train.  Why on earth does it not take passengers (this and every) Saturday?   A final train in passenger service at about half past six from Westbury on normal Saturdays ruins any day out opportunities to the south - simply have to come back too early!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on January 23, 2021, 10:22:38 am
as our services are cut back to Chippenham to leave capacity at Swindon during engineering works for other ("more important") services. 

Not this time.  The main line closure this weekend is extended from the last two weeks to run from just west of Didcot to just east of Chippenham.   South Wales services are diverted via Bath and West of England via the Berks & Hants.

The only train services using Swindon are those to and from Cheltenham Spa.

There is a shuttle to Bristol Temple Meads from Chippenham.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 23, 2021, 04:22:07 pm
Quote
19:32 Westbury to Chippenham due 19:57
20:00 Chippenham to Westbury due 20:26

Facilities on the 20:00 Chippenham to Westbury due 20:26.
Disabled toilet facilities are not available

No great issue for most of the very few passenger around at present.  Would love to have that 19:32 as a regular train at normal times as I suspect it would make a day out in Weymouth possible on a Saturday!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on January 24, 2021, 07:23:14 am
Quote
Alterations to services between Trowbridge and Chippenham
Due to forecasted heavy snow between Trowbridge and Chippenham the line is closed.

Train services running through these stations have been suspended between Westbury and Chippenham. Disruption is expected until the end of the day.

Customer Advice
If you are travelling between Westbury, Trowbridge and Chippenham, you are advised to travel via Bath Spa.

If you are travelling to or from Melksham, we are currently sourcing replacement road transport.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 24, 2021, 09:02:30 am
Quote
Alterations to services between Trowbridge and Chippenham
Due to forecasted heavy snow between Trowbridge and Chippenham the line is closed.

Train services running through these stations have been suspended between Westbury and Chippenham. Disruption is expected until the end of the day.

Customer Advice
If you are travelling between Westbury, Trowbridge and Chippenham, you are advised to travel via Bath Spa.

If you are travelling to or from Melksham, we are currently sourcing replacement road transport.

"If you are travelling to or from Melksham, we are currently sourcing replacement road transport."
Shouldn't be a problem for once ... first train is a bus on Sundays anyway!

Looks like the problem is very localised - here's the GWR map of cancellations and short runs:

(http://www.wellho.net/pix/snow20210114_2.jpg) (http://new.passenger.chat/map/_CABDAACCAA.jpg)
Click on map for a current update

Meanwhile, from Melksham, a new Captcha - "click on all the boxes that include a fir tree and snow" ...
(http://www.wellho.net/pix/snow20210114_1.jpg)


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on January 24, 2021, 09:12:40 am
Railway line closed by a weather forecast - but buses can run on the roads?  ???


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on January 24, 2021, 09:31:29 am
Snow the other end of the line too...

(http://www.mbob.co.uk/rforum/sn1.jpg)

(http://www.mbob.co.uk/rforum/sn2.jpg)


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: stuving on January 24, 2021, 10:11:57 am
Looks like the problem is very localised - here's the GWR map of cancellations and short runs:

It's spread a bit:
Quote
Alterations to services between Chippenham and Reading
Due to a speed restriction because of snow and ice between Chippenham and Reading:
Train services running to and from these stations have been suspended. Disruption is expected until 14:30 24/01.
Customer Advice
Planned engineering works is taking place between Chippenham and Reading, with replacement road transport operating between Chippenham, Swindon and Reading.
Replacement road transport services are conveying passengers between Chippenham and Reading in both directions until further notice. Replacement road transport is being delayed between Chippenham, Swindon and Reading due to poor road condtions through Wiltshire, causing delays to replacement road transport.
The M4 motorway is reduced to a single lane in both directions through Wiltshire due to snow, causing congestion and delays to replacement road transport.

I wonder what effect this has had on the engineering work (and on the crew working at Wokingham Junction as well) this weekend.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bignosemac on January 24, 2021, 10:24:52 am
Meanwhile, from Melksham, a new Captcha - "click on all the boxes that include a fir tree and snow" ...

Looks very much like this:
(https://i.ibb.co/jDWDVDW/4eog97uxmma61.jpg)


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on January 24, 2021, 11:40:14 am
There has been a meeting....

(http://www.mbob.co.uk/rforum/sn3.jpg)

Seriously though, the issue for the TransWilts is the points at Bradford Junction.  There is a concern should they fail - or stick in the wrong direction - because the Avon Valley line is being used by diverted South Wales services which are travelling via the Berks & Hants route and then to Bath because of the engineering work at Swindon.

Road replacement transport has been organised for Melksham but although now improving, the road conditions are not good either. 

The points will be inspected shortly and it is possible TW train services may resume this afternoon.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on January 24, 2021, 12:21:08 pm
Update:   TransWilts service will now resume with the 13:56 from Chippenham to Westbury via Melksham.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 24, 2021, 12:23:58 pm
Seriously though, the issue for the TransWilts is the points at Bradford Junction. ...

Yes, I suspected so. 

Every cloud has a silver lining though ... and it HAS given me the opportunity to test out the Melksham RUG live train departure system under data stress.

(http://www.wellho.net/pix/snow20210114_4.jpg)

Yes - reasonably happy with that, especially benchmarked again the TransWilts App which fails to give reasons or a clue that there are road alternatives, though I will confess it looks far prettier.  (See edit below - 2.1.21)

(http://www.wellho.net/pix/snow20210114_5.jpg)

EDIT - 2nd Feb 2021 - to add the following:

This post / message has been reported as including "disparaging comments about TransWilts" which I have been asked to remove. I have referred the matter on to the moderator team as I am so closely involved. They have concluded "All you were saying is that the TransWilts app does not give as comprehensive information as the MRUG site. They could always upgrade the app" and not found anything disparaging in what I said. Based on that, the post stays in place. But please let me explain a bit further ...

The comparison between the data provided between the TransWilts App and the MRUG web page highlights a different balance between what they have chosen to include in their feed and what I chose for MRUG. Some people will just want to know "cancelled", others will want to know why and what alternative is on offer. It is my personal view that a reason should be given - my Dad was very wise and I learned from him when "saying no" ...
- express regret
- give reason
- suggest alternative
... and the MRUG page does the 2nd and 3rd of those. Writing the page for MRUG, I have chosen not to add an apology; automated apologies can feel insincere - especially where it might be repeated many times, and it in the case of something designed for viewing on a phone eats up screen space that I judge better used for alternatives and an explanation of the reason. My call; TransWilts have made a different call on what to include. Good to offer customers / passengers a choice.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on January 24, 2021, 12:37:49 pm
For the record the 13:01 shown as cancelled above is now running but around 15 minutes late. 


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 24, 2021, 12:42:15 pm
Update:   TransWilts service will now resume with the 13:56 from Chippenham to Westbury via Melksham.

Indeed - actually starts a train earlier:

(http://www.wellho.net/pix/snow20210114_c.jpg)

or

(http://www.wellho.net/pix/snow20210114_d.jpg)

Edit - 2nd February 2021 - to add

This post / message has been reported as including "disparaging comments about TransWilts" which I have been asked to remove. I have referred the matter on to the moderator team as I am so closely involved. They have concluded "a factual report on your justifiable complaint about their not correcting information on their site/app which was months out of date and causing you harassment and damaging your reputation.  If your complaints were sent to the wrong person they should have passed them on promptly" and not found anything disparaging in what I said.

I am choosing to remove the detail of the hurt and damage caused, for which I have received an apology from a director of TransWilts, from this public post. I am doing so in the interest of ongoing working relationships with the team at TransWilts, and the removal should be taken neither as any indication of incorrect posting on my part in the first place, nor as a precedent for future edits.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 27, 2021, 07:32:14 pm
Quote
17:50 Gloucester to Southampton Central due 20:36 has been delayed at Swindon and is now 13 minutes late.
This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on January 27, 2021, 09:01:34 pm
Was then delayed at Westbury and was 16 late.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 31, 2021, 09:43:54 am
Quote
11:03 Weymouth to Swindon due 13:24
11:03 Weymouth to Swindon due 13:24 will be cancelled.
This is due to engineering works not being finished on time.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on January 31, 2021, 01:24:12 pm
Quote
11:03 Weymouth to Swindon due 13:24
11:03 Weymouth to Swindon due 13:24 will be reinstated.
It will be started from Westbury.
It will no longer call at Weymouth, Upwey, Dorchester West, Maiden Newton, Chetnole, Yetminster, Thornford, Yeovil Pen Mill, Castle Cary, Bruton and Frome.
This is due to engineering works not being finished on time.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on January 31, 2021, 01:36:05 pm
Looks like the unit from that has now failed at Swindon

Quote
13:41 Swindon to Weymouth due 15:51

13:41 Swindon to Weymouth due 15:51 will be cancelled.

This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on February 02, 2021, 06:03:53 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 has been reinstated.
It will be started from Westbury.
It will no longer call at Gloucester, Stonehouse, Stroud, Kemble, Swindon, Chippenham, Melksham and Trowbridge.
This is due to a broken down train earlier today



Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on February 03, 2021, 05:56:47 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be starting late from Gloucester.
This is due to a fault occurring when detaching a part of this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on February 04, 2021, 09:23:24 am
Quote
08:45 Swindon to Westbury due 09:26
08:45 Swindon to Westbury due 09:26 will be diverted between Chippenham and Trowbridge.
It will no longer call at Melksham.
It has been previously delayed, is being further delayed between Chippenham and Trowbridge and is now expected to be 24 minutes late.
This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on February 04, 2021, 09:31:39 am
Quote
09:45 Westbury to Swindon due 10:34
09:45 Westbury to Swindon due 10:34 will be diverted between Trowbridge and Chippenham.
It will no longer call at Melksham.
It will be starting late from Westbury.
This is due to a fault on a train in front of this one.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on February 04, 2021, 10:43:41 am
A freight train has failed on the single line.  The rescue loco has just arrived to haul it clear.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: IndustryInsider on February 04, 2021, 11:32:45 am
A freight train has failed on the single line.  The rescue loco has just arrived to haul it clear.

In the nick of time to allow the 11:06 from Swindon to run...  :o


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on February 05, 2021, 12:52:37 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
Facilities on the 17:50 Gloucester to Southampton Central due 20:36.
Toilet facilities are not available.
This is due to a fault on this train
.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on February 06, 2021, 08:42:40 am
Quote
07:37 Westbury to Swindon due 08:24
07:37 Westbury to Swindon due 08:24 has been delayed at Westbury and is now 39 minutes late.
This is due to a broken down train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on February 06, 2021, 09:07:19 am
Quote
08:45 Swindon to Westbury due 09:30
08:45 Swindon to Westbury due 09:30 has been delayed at Swindon and is now 13 minutes late.
This is due to a broken down train earlier today.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on February 06, 2021, 10:23:57 am
A failed freight train at Hawkeridge Junction was to blame for this morning's problems.  It also delayed the 07:37 from Westbury to Swindon by nearly 40 minutes.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on February 11, 2021, 07:33:45 am
Quote
07:05 Westbury to Cheltenham Spa due 09:03
07:05 Westbury to Cheltenham Spa due 09:03 will be cancelled.
This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on February 11, 2021, 07:47:39 am
Quote
07:37 Westbury to Swindon due 08:20
07:37 Westbury to Swindon due 08:20 is being delayed at Westbury.
This is due to a broken down train earlier today.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on February 13, 2021, 07:07:35 am
Quote
08:35 Westbury to Swindon due 09:24
08:35 Westbury to Swindon due 09:24 will be starting late from Westbury.
This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on February 13, 2021, 07:45:08 am
Quote
07:37 Westbury to Swindon due 08:24
07:37 Westbury to Swindon due 08:24 is being delayed at Westbury.
This is due to a broken down train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on February 13, 2021, 07:52:56 am
Quote
08:35 Westbury to Swindon due 09:24
08:35 Westbury to Swindon due 09:24 will be cancelled.
This is due to a fault with the signalling system.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on March 06, 2021, 02:40:07 pm
Quote
14:07 Westbury to Swindon due 14:55
14:07 Westbury to Swindon due 14:55 will be terminated at Chippenham.
It will no longer call at Swindon.
This is due to a person hit by a train.

Quote
15:05 Swindon to Westbury due 15:49
15:05 Swindon to Westbury due 15:49 will be started from Chippenham.
It will no longer call at Swindon.
This is due to a person hit by a train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on March 06, 2021, 03:35:14 pm
Quote
15:00 Westbury to Swindon due 15:48
15:00 Westbury to Swindon due 15:48 will be delayed between Chippenham and Swindon.
This is due to a person hit by a train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on March 06, 2021, 05:13:01 pm
Quote
16:02 Swindon to Westbury due 16:43
16:02 Swindon to Westbury due 16:43 has been previously delayed, is being further delayed at Chippenham and is now expected to be 18 minutes late.
This is due to a person hit by a train earlier.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on March 10, 2021, 08:13:50 am
Quote
07:05 Westbury to Cheltenham Spa due 09:03
Facilities on the 07:05 Westbury to Cheltenham Spa due 09:03.
Disabled toilet facilities are not available.
This is due to a fault on this train.

NOT a huge issue ... we keep an eye on this service in particular though on School days - let's just say that out of Swindon when the schools were in last Autumn it was the busiest train of the day.  Normally 3 cars, reduced to 2 it becomes the most overcrowded on GWR ...


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on March 15, 2021, 02:32:25 pm
Quote
14:16 Westbury to Swindon due 15:01
14:16 Westbury to Swindon due 15:01 will be starting late from Westbury.
This is due to a fault with the signalling system.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on March 15, 2021, 07:58:39 pm
Quote
17:50 Gloucester to Southampton Central due 20:36

17:50 Gloucester to Southampton Central due 20:36 will no longer call at Melksham.

This is due to a fault with the signalling system.] 17:50 Gloucester to Southampton Central due 20:36

17:50 Gloucester to Southampton Central due 20:36 will no longer call at Melksham.

This is due to a fault with the signalling system.

Track circuit failure at Thingley Junction been causing intermittent problems all afternoon.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on March 24, 2021, 09:12:51 am
Quote
08:45 Swindon to Westbury due 09:26
Facilities on the 08:45 Swindon to Westbury due 09:26.
Toilet facilities are not available.

Also the following two trains ... I admit to saying "Oh sh*t" out loud when I saw changes flagging up between Westbury and Swindon.  I am somewhat relieved having taken a closer look that my comment was very accurate to the issue, which just a wee one to my mind.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: IndustryInsider on March 24, 2021, 12:27:12 pm
Nice choice of colour to represent toilet issues.  :)


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 03, 2021, 05:37:03 pm
Quote
16:34 Westbury to Swindon due 17:19 has been delayed at Chippenham and is now 10 minutes late.
This is due to passengers causing a disturbance on a train earlier today.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 05, 2021, 12:31:24 pm
Quote
12:16 Westbury to Swindon due 13:01
12:16 Westbury to Swindon due 13:01 will be starting late from Westbury.
This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 05, 2021, 02:05:34 pm
Quote
13:15 Swindon to Westbury due 13:56
13:15 Swindon to Westbury due 13:56 has been delayed at Swindon and is now 11 minutes late.
This is due to a fault on this train which is now fixed.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 09, 2021, 05:35:23 am
Keeping eyes open ... it does not say anything about Westbury to Swindon ...

Quote
Overrunning engineering works between Westbury and Bath Spa means trains may be delayed by up to 20 minutes, cancelled or revised. We anticipate disruption will continue until 07:30.

Customer Advice:

Customers travelling between Southampton Central and Bristol can travel via Reading. Customers may also use CrossCountry services.

Road transport has been requested to run between Westbury and Bath Spa to help with journeys.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 09, 2021, 05:43:34 am
Keeping eyes open ... it does not say anything about Westbury to Swindon ...

... but of course the disruption extends to there too ...

(http://www.wellho.net/pix/dly20210409.jpg)

... and the CUSTOMER information says sod all about alternative arrangements for this line ... "DELAYED" just leaves people hanging.  No advice as to what to do, nor when there will be an update if they don't yet know.

Edit to add ... at 05:45, Real Time Trains is still showing the 05:17 Westbury to Swindon waiting at Platform 2 at Westbury. That's the 05:33 at Melksham.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 09, 2021, 08:12:15 am
We learn a lot about what could be done at times of disruption.  No reason why Westbury to Bristol services should not serve Melksham and Chippenham rather that Bradford-on-Avon, Avoncliff and Freshford from time to time.   Mind you, the timing from Chippenham to Bath Spa strikes me as optimistic.

(http://www.wellho.net/pix/mkm_20210409_bth.jpg)


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bradshaw on April 09, 2021, 08:30:08 am
GWR Journey Check shows that the first two up from Weymouth are diverted through Melksham, calling there on the way.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 12, 2021, 06:13:18 am
Quote
05:17 Westbury to Swindon due 05:59
Facilities on the 05:17 Westbury to Swindon due 05:59.
Will be formed of 2 coaches instead of 3.

Not a problem but this will be busier later in its journey

Quote
06:11 Swindon to Southampton Central due 08:08
Facilities on the 06:11 Swindon to Southampton Central due 08:08.
Will be formed of 2 coaches instead of 3.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 14, 2021, 09:13:39 am
Quote
09:45 Westbury to Swindon due 10:34

09:45 Westbury to Swindon due 10:34 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers at Westbury and Trowbridge may travel on the 10:11 (10:17 from Trowbridge) and change at Bath Spa for the 10:43 London Paddington service which calls at Chippenham (10:54) and Swindon (11:08).

Road transport is being arranged to run between Westbury and Chippenham, calling at Trowbridge and Melksham. The road transport may run later than the advertised train time. Customers should check station signage and wait at the rail replacement stop.

Quote
11:06 Swindon to Westbury due 11:47 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers at Swindon and Chippenham travelling to Trowbridge and Westbury may travel on the 11:29 Bristol Temple Meads service (11:40 from Chippenham) and change at Bath Spa for the 12:03 Weymouth service, which calls at Trowbridge (12:24) and Westbury (12:32).

Customers travelling to Melksham from Swindon should travel to Chippenham on the 11:29 Bristol Temple Meads service.

From Chippenham a coach has been arranged to depart at 11:45 and will call at Melksham, Trowbridge and Westbury. Customers should check station signage and wait at the rail replacement stop.
Further Information


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 14, 2021, 09:36:42 am
Quote
09:45 Westbury to Swindon due 10:34

09:45 Westbury to Swindon due 10:34 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers at Westbury and Trowbridge may travel on the 10:11 (10:17 from Trowbridge) and change at Bath Spa for the 10:43 London Paddington service which calls at Chippenham (10:54) and Swindon (11:08).

Road transport is being arranged to run between Westbury and Chippenham, calling at Trowbridge and Melksham. The road transport may run later than the advertised train time. Customers should check station signage and wait at the rail replacement stop.

Quote
11:06 Swindon to Westbury due 11:47 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers at Swindon and Chippenham travelling to Trowbridge and Westbury may travel on the 11:29 Bristol Temple Meads service (11:40 from Chippenham) and change at Bath Spa for the 12:03 Weymouth service, which calls at Trowbridge (12:24) and Westbury (12:32).

Customers travelling to Melksham from Swindon should travel to Chippenham on the 11:29 Bristol Temple Meads service.

From Chippenham a coach has been arranged to depart at 11:45 and will call at Melksham, Trowbridge and Westbury. Customers should check station signage and wait at the rail replacement stop.
Further Information

And this looks like the replacement bus cancelled too??

Quote
09:45 Westbury to Chippenham due 10:35
Additional 09:45 Westbury to Chippenham due 10:35 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers should check station signage and wait at the rail replacement stop.

Quote
11:45 Chippenham to Westbury due 12:35
Additional 11:45 Chippenham to Westbury due 12:35 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers should check station signage and wait at the rail replacement stop.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 14, 2021, 09:44:54 am
And this looks like the replacement bus cancelled too??

Looks like the train has been re-instated?


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on April 14, 2021, 10:06:48 am
The 09:45 certainly has - it is just leaving the single line at Thingley.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 19, 2021, 06:02:39 am
Quote
06:11 Swindon to Southampton Central due 08:08
Facilities on the 06:11 Swindon to Southampton Central due 08:08.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.

Quote
07:05 Westbury to Cheltenham Spa due 09:03
Facilities on the 07:05 Westbury to Cheltenham Spa due 09:03.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.

Both school trains later in their journeys and if the schools are back, could crowd magnificently.  If schools are still out, no problem!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 23, 2021, 04:51:53 am
Quote
07:37 Westbury to Swindon due 08:20
08:45 Swindon to Westbury due 09:26
09:45 Westbury to Swindon due 10:34
11:06 Swindon to Westbury due 11:47
12:16 Westbury to Swindon due 13:01
13:15 Swindon to Westbury due 13:56
14:16 Westbury to Swindon due 15:01
15:14 Swindon to Westbury due 15:55
16:25 Westbury to Swindon due 17:08
17:36 Swindon to Westbury due 18:17
18:39 Westbury to Swindon due 19:21
20:45 Swindon to Westbury due 21:26
Facilities on the 20:45 Swindon to Westbury due 21:26.
Will be formed of 2 coaches instead of 3.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 27, 2021, 12:48:41 pm
Quote
20:06 Westbury to Swindon due 20:50
20:06 Westbury to Swindon due 20:50 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 27, 2021, 12:50:31 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be started from Westbury.
It will no longer call at Gloucester, Stonehouse, Stroud, Kemble, Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.

Updated with more information. Good to have the extra data.

Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be started from Westbury.
It will no longer call at Gloucester, Stonehouse, Stroud, Kemble, Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.
Additional Information
Passengers from Swindon and Chippenham for stations towards Westbury and beyond, are advised to travel to Bath Spa and change there for services towards Westbury, Salisbury and Southampton Central.

Passengers from Swindon for Melksham should travel on the next available service to Chippenham, departing Swindon at 18:59 and use the Rail replacement service from Chippenham to Melksham.

Passengers from Melksham should await the Rail replacement service or press the Help Point for onwards travel to Westbury.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 29, 2021, 07:02:43 am
For the record ...

Quote
07:37 Westbury to Swindon due 08:20
Facilities on the 07:37 Westbury to Swindon due 08:20.
This is due to a fault on this train.
Will be formed of 3 coaches instead of 2.

... loads of these all day.  No problem at all ...


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Lee on April 29, 2021, 09:03:37 am
For the record ...

Quote
07:37 Westbury to Swindon due 08:20
Facilities on the 07:37 Westbury to Swindon due 08:20.
This is due to a fault on this train.
Will be formed of 3 coaches instead of 2.

... loads of these all day.  No problem at all ...

Ironic to think that 15 years ago, we were fighting proposals to cut Portsmouth-Cardiff services from 3 coaches back to 2, and TransWilts services from an then-adequate but could-be-better 5 a day down to 2 at useless timings.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 29, 2021, 09:32:44 am
For the record ...

Quote
07:37 Westbury to Swindon due 08:20
Facilities on the 07:37 Westbury to Swindon due 08:20.
This is due to a fault on this train.
Will be formed of 3 coaches instead of 2.

... loads of these all day.  No problem at all ...

Ironic to think that 15 years ago, we were fighting proposals to cut Portsmouth-Cardiff services from 3 coaches back to 2, and TransWilts services from an then-adequate but could-be-better 5 a day down to 2 at useless timings.

Indeed, Lee ...  On Saturday last, we had rail replacement buses and I was alerted to the use of a double deck bus on the route.  Knowing that we still have very low usage because people have been pushed away from public transport by covid, and that rail replacement buses generally put off the sort of leisure / optional travellers we have, I confess to thinking this was going to be a bit wasteful.   Turns out I was wrong and whoever planned it was right ... the double deck bus was needed; a single deck would not have been enough ...

(http://grahamellis.uk/images/mtge83.jpg)

See also http://grahamellis.uk/blog117.html

2 car v 3 car - not an issue at the moment, though (from limited reports) thank goodness we don't have a 153 any longer.   New metrics as to what are quiet and busy bus and train services; Lisa and I made 4 bus journeys yesterday to the far side of Bath.  And on-train capacity may be good for the most parts, but already some local concerns, including here in Wiltshire.




Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: stuving on April 29, 2021, 11:35:22 am
I wonder if there's been a general shift to using bigger buses. Last month during an "RRB Sunday" at Wokingham, they were using only double deckers and I counted five waiting around. In the past they would only be used for busier routes, and on Sunday were often not needed at all.

Is this all about extra space for Covid - which would be odd given the lower passenger numbers due to the same cause? Or is there a factor due to the limited number of suitably accessible coaches available?

Why so many at Wokingham wasn't clear at the time, based on the timetable. As you can see, there isn't really room for five big vehicles in the (still pretty new) "road mode" area. They have had to take over half the taxi rank and the entrance to the main car park. And last month I found six there!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 29, 2021, 01:04:29 pm
I wonder if there's been a general shift to using bigger buses. Last month during an "RRB Sunday" at Wokingham, they were using only double deckers and I counted five waiting around. In the past they would only be used for busier routes, and on Sunday were often not needed at all.

Is this all about extra space for Covid - which would be odd given the lower passenger numbers due to the same cause? Or is there a factor due to the limited number of suitably accessible coaches available?

With the requirement for wheelchair access becoming an insistence, many of the coaches that were used in the past cannot be used any more, and we are seeing fleets of modern buses turning up, from cities where weekend bus services are thinner than weekday ones.

With regard to the specific and surprising heavy loading of the Westbury to Chippenham bus pictured at Melksham, I noted that most of the passengers were travelling through.   On a normal day, a significant part of the Westbury / Trowbridge to Chippenham / Swindon traffic changes trains in Bath - it takes longer, it costs more, but it runs frequently - no waiting two and a half hours for the next service.  But last Saturday, Westbury to Bath and Bath to Chippenham were both replaced by buses too, which will have pushed people who hd to make the journey onto the direct bus - bus into and out of Bath would have been painful!!!

And this evidence and reason rather suggests that if the normal train frequency was increased up to an hourly service, passenger numbers would rocket as you would have taken away the reason so many people make the best of a poor job and dogleg via Bath.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on April 30, 2021, 01:43:41 pm
Quote
13:15 Swindon to Westbury due 13:56
13:15 Swindon to Westbury due 13:56 is being delayed at Chippenham.
This is due to a late running freight train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 04, 2021, 11:30:47 am
Quote
11:06 Swindon to Westbury due 11:47
11:06 Swindon to Westbury due 11:47 will be diverted between Chippenham and Trowbridge.
It will no longer call at Melksham.
It will be delayed at Trowbridge and is expected to be 7 minutes late.
This is due to congestion.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 04, 2021, 12:33:52 pm
Quote
12:16 Westbury to Swindon due 13:01
12:16 Westbury to Swindon due 13:01 will be starting late from Westbury.
This is due to congestion.

Could do with double track ....


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 05, 2021, 08:12:32 am
Quote
07:37 Westbury to Swindon due 08:20
Facilities on the 07:37 Westbury to Swindon due 08:20.
Toilet facilities are not available. Disabled toilet facilities are not available.
This is due to a fault on this train.

And all subsequent trains to the 17:36 ex Swindon.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on May 05, 2021, 08:45:15 am
But it is three coaches rather than two.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 05, 2021, 09:12:02 am
But it is three coaches rather than two.

Were it consistently three coaches (and were we at MRUG and the CRP allowed to, and actually working in tandem) we could make a really good job of growing and marketing.  In fact, if that bracketed condition were met, we could be helping make the services a darned sight busier than they are for the benefit of the railway, it's financial position, prospects.  For the benefit of congestion, dirty air and climate (longer term stuff), and for the benefit of the customers - existing and new.

P.S. That's three passenger coaches I'm talking about ... rather than two passenger coaches and a battery car.  Though that would be more sustainable than the current 2 or 3 car diesel.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 08, 2021, 11:18:28 am
Quote
11:05 Swindon to Westbury due 11:48
11:05 Swindon to Westbury due 11:48 will be starting late from Swindon.
This is due to a problem currently under investigation.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: brooklea on May 08, 2021, 11:52:46 am
Quote
11:05 Swindon to Westbury due 11:48
11:05 Swindon to Westbury due 11:48 will be starting late from Swindon.
This is due to a problem currently under investigation.

Left Swindon on time, and arrived a couple of minutes late at Westbury (following a freight train over the single line).


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 08, 2021, 12:52:50 pm
Quote
11:05 Swindon to Westbury due 11:48
11:05 Swindon to Westbury due 11:48 will be starting late from Swindon.
This is due to a problem currently under investigation.

Left Swindon on time, and arrived a couple of minutes late at Westbury (following a freight train over the single line).

Often hard to know what the alerts really mean.   A couple of minutes late is no problem in there parts provided it does not lead to a missed connection.

Quote
12:05 Westbury to Swindon due 12:47
12:05 Westbury to Swindon due 12:47 has been delayed at Westbury and is now 30 minutes late.
This is due to a fault on this train.

I don't there anything at Swindon for that to connect into!  :-\


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Trowres on May 08, 2021, 06:39:26 pm
The TransWilts service used the down (reversible) line between Thingley and Wootton Bassett, being shown on TIGER as being platformed at Chippenham concurrently with the Bristol-Swindon IET. Both connected at Swindon with a Swansea-Paddington train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 11, 2021, 06:37:39 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 has been reinstated.
It will be started from Westbury.
It will no longer call at Gloucester, Stonehouse, Stroud, Kemble, Swindon, Chippenham, Melksham and Trowbridge.
This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on May 12, 2021, 04:40:00 pm
Quote
18:39 Westbury to Swindon due 19:21

18:39 Westbury to Swindon due 19:21 will be cancelled.

This is due to a shortage of train crew.

Quote
20:45 Swindon to Westbury due 21:26

20:45 Swindon to Westbury due 21:26 will be cancelled.

This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 13, 2021, 09:01:27 am
Quote
08:45 Westbury to Chippenham due 09:10
An additional train service has been planned to operate as shown 08:45 Westbury to Chippenham due 09:10.

Quote
08:45 Swindon to Westbury due 09:26
08:45 Swindon to Westbury due 09:26 will be started from Chippenham.
It will no longer call at Swindon.
It will be delayed at Chippenham.
This is due to a tree blocking the railway earlier today.

Missed logging the cancellation of the 07:35 Westbury to Swindon - that was 'replaced' by the extra 08:45 above.   The stock for the cancelled train arrives at Westbury from Bristol just before it heads out for Swindon; tree blocking line at Keynsham this morning clearly put paid to those plans today.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on May 18, 2021, 06:11:08 am
07:35 Westbury to Swindon due 08:17
07:35 Westbury to Swindon due 08:17 will be cancelled.
This is due to a fault with barriers at a level crossing.

08:45 Swindon to Westbury due 09:26
08:45 Swindon to Westbury due 09:26 will be cancelled.
This is due to a fault with barriers at a level crossing.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 18, 2021, 08:08:58 am
07:35 Westbury to Swindon due 08:17
07:35 Westbury to Swindon due 08:17 will be cancelled.
This is due to a fault with barriers at a level crossing.

08:45 Swindon to Westbury due 09:26
08:45 Swindon to Westbury due 09:26 will be cancelled.
This is due to a fault with barriers at a level crossing.

But we don't HAVE any level crossings .... oh - wait - our line is working and can be passed to "more important" trains which could (at the least) be polite enough to stop along the way and make up the journey opportunities they have stolen.

Picking up the "freewheeling" comments from yesterday, good ole railway - telling people operationally that the train is cancelled, but not telling them how to travel instead:

Quote
07:35 Westbury to Swindon due 08:17
07:35 Westbury to Swindon due 08:17 will be cancelled.
This is due to a fault with barriers at a level crossing.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay





Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 18, 2021, 08:37:33 am
And four more gone ...

Better now with CUSTOMER information ....

Quote
09:45 Westbury to Swindon due 10:34
11:05 Swindon to Westbury due 11:46
12:17 Westbury to Swindon due 13:02
14:16 Westbury to Swindon due 15:02
14:16 Westbury to Swindon due 15:02 will be cancelled.
This is due to a fault with barriers at a level crossing.

Additional Information

Customers at Westbury and Trowbridge travelling to Chippenham or Swindon should travel on the 14:26 Filton Abbey Wood service (14:32 from Trowbridge) and change at Bath Spa for the 15:13 service to London Paddington which calls at Chippenham (15:26) and Swindon at 15:38.

Customers at Westbury and Trowbridge travelling to Melksham should contact station staff or use the Customer Help-Point.

Customers at Melksham will be provided road transport to Chippenham from the station car park.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: rogerw on May 18, 2021, 09:44:38 am
Further information published on the line update, but not with the individual train cancellation details

Due to a fault with barriers at a level crossing disruption is expected until the end of the day.
Train services between Westbury and Swindon via Melksham have been cancelled.
Additional Information
Owing to a problem with a level crossing at Kintbury on the line between Westbury and Reading, some long-distance services are being diverted via the line between Westbury, Chippenham and Reading. The single line between Westbury and Chippenham limits the number of trains we can run over this section and we are unable to run the local stopping train services alongside the long-distance train services.

Customers with tickets routed 'via Melksham' may travel on train services via Bath Spa.

Road transport has been arranged to run between Westbury and Chippenham:

Departing Westbury 09:45, departing Trowbridge, 10:03, departing Melksham 10:18.
Departing Westbury 12:17, departing Trowbridge, 12:35, departing Melksham 12:50.
Departing Westbury 14:16, departing Trowbridge, 14:34, departing Melksham 14:49.

Road transport has been arranged to run between Chippenham and Westbury:

Departing Chippenham 09:10, departing Melksham 09:30, departing Trowbridge 09:45.
Departing Chippenham 11:40, departing Melksham 12:00, departing Trowbridge 12:15.
Departing Chippenham 13:40, departing Melksham 14:00, departing Trowbridge 14:15.

Times are subject to traffic conditions. Please see station signage for the location of the rail replacement bus stop.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: a-driver on May 18, 2021, 10:52:30 am
This happens because the company took Bristol to Taunton off a lot of their drivers so Melksham is now there only option.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 21, 2021, 06:55:33 pm
Quote
18:39 Westbury to Swindon due 19:21
18:39 Westbury to Swindon due 19:21 is being delayed at Westbury and is now expected to be 4 minutes late.
This is due to a broken down train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 21, 2021, 06:56:53 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be delayed between Chippenham and Westbury.
This is due to a broken down train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 21, 2021, 06:59:48 pm
Quote
Cancellations to services between Westbury and Salisbury

Due to a broken down train between Westbury and Salisbury all lines are blocked.

Train services running through these stations may be cancelled, delayed or revised. Disruption is expected until 19:30 21/05.

Customer Advice

If you are travelling from the Bath & Westbury area towards Portsmouth & Southampton, please travel on a GWR service to Reading, changing there for CrossCountry services to Southampton Central.

CrossCountry are conveying passengers between Reading and Southampton Central in both directions until further notice.

Arrangements have been made for Great Western Railway rail tickets to be accepted for these journeys. If you travel using CrossCountry services between Reading & Southampton, please search for 'CrossCountry 10 Minute Reservations' online to book a seat.

Additional Information

Due to a broken down freight train between Westbury and Salisbury, train services are being held at various locations. A recue train is on site and preparing to move the broken down freight train. Once the broken down freight train is clear of the area, trains being held at stations will be able to move.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: phile on May 21, 2021, 08:44:53 pm
Quote
Cancellations to services between Westbury and Salisbury

Due to a broken down train between Westbury and Salisbury all lines are blocked.

Train services running through these stations may be cancelled, delayed or revised. Disruption is expected until 19:30 21/05.

Customer Advice

If you are travelling from the Bath & Westbury area towards Portsmouth & Southampton, please travel on a GWR service to Reading, changing there for CrossCountry services to Southampton Central.

CrossCountry are conveying passengers between Reading and Southampton Central in both directions until further notice.

Arrangements have been made for Great Western Railway rail tickets to be accepted for these journeys. If you travel using CrossCountry services between Reading & Southampton, please search for 'CrossCountry 10 Minute Reservations' online to book a seat.

Additional Information

Due to a broken down freight train between Westbury and Salisbury, train services are being held at various locations. A recue train is on site and preparing to move the broken down freight train. Once the broken down freight train is clear of the area, trains being held at stations will be able to move.

People were complaining on Twitter of waiting up to three hours and of a lack of information.   All GWR were saying they were waiting info as to when they might be on the move instead of providing an estimate


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 24, 2021, 05:16:23 am
Quote
05:17 Westbury to Swindon due 05:59
05:17 Westbury to Swindon due 05:59 will be cancelled.
This is due to a points failure.

Quote
06:11 Swindon to Southampton Central due 08:08
06:11 Swindon to Southampton Central due 08:08 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a points failure.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 25, 2021, 06:28:53 am
Quote
06:34 Salisbury to Cheltenham Spa due 09:03
Facilities on the 06:34 Salisbury to Cheltenham Spa due 09:03.
Disabled toilet facilities are not available.
This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on May 27, 2021, 03:30:59 pm
Potential problems.

Points failure at Wootton Bassett junction.

The 14:16 from Westbury to Swindon is in a queue to get through and is already 45 minutes late.  Obviously affects the return working which was due to leave at 15:14.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 27, 2021, 04:59:32 pm
Potential problems.

Points failure at Wootton Bassett junction.

The 14:16 from Westbury to Swindon is in a queue to get through and is already 45 minutes late.  Obviously affects the return working which was due to leave at 15:14.


Quote
15:14 Swindon to Westbury due 15:55
15:14 Swindon to Westbury due 15:55 is being delayed between Swindon and Chippenham and is now expected to be 69 minutes late.
This is due to a points failure.

Quote
16:25 Westbury to Swindon due 17:08
16:25 Westbury to Swindon due 17:08 will be terminated at Chippenham.
It will no longer call at Swindon.
It is being delayed at Westbury and is now expected to be 43 minutes late.
This is due to a points failure.
Additional Information
Passengers for Swindon should alight at Chippenham and await the 17:57 GWR departure for London Paddington, arriving Swindon at 18:11.

Quote
17:36 Swindon to Westbury due 18:17
17:36 Swindon to Westbury due 18:17 will be started from Chippenham.
It will no longer call at Swindon.
This is due to a points failure.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: IndustryInsider on May 27, 2021, 05:56:01 pm
Good call to turn that one round at Chippenham?

Great connection from Swindon onto it at Chippenham for an on time departure, but not so good a connection off of the inward working if you wanted to go to Swindon.  I guess more would be doing the former than the latter?


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 27, 2021, 06:24:54 pm
Good call to turn that one round at Chippenham?

Great connection from Swindon onto it at Chippenham for an on time departure, but not so good a connection off of the inward working if you wanted to go to Swindon.  I guess more would be doing the former than the latter?

Historically, the 17:36 off Swindon has been the busiest of the day.  Provided that people arriving at Swindon were directed to the 17:33 to Taunton (and anyone from London on that train for Melksham / Trowbridge / Westbury was told to stay on), it was a good call. On the up journey it was just over 40 minutes late into Chippenham and passengers for Swindon had a wait / 52 minutes late into Swindon in the end. Had it carried on to Swindon, assuming a clear run, it would have been about 20 minutes late on the return journey and then back on time on the next round trip.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: IndustryInsider on May 27, 2021, 07:32:23 pm
On balance probably a good judgement call.  Just shows the considerations that have to be taken into account.  As you say, it’s important that the 17:33 from Swindon was given as the alternative.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: brooklea on May 27, 2021, 08:11:41 pm
Good call to turn that one round at Chippenham?

Great connection from Swindon onto it at Chippenham for an on time departure, but not so good a connection off of the inward working if you wanted to go to Swindon.  I guess more would be doing the former than the latter?

Historically, the 17:36 off Swindon has been the busiest of the day.  Provided that people arriving at Swindon were directed to the 17:33 to Taunton (and anyone from London on that train for Melksham / Trowbridge / Westbury was told to stay on), it was a good call. On the up journey it was just over 40 minutes late into Chippenham and passengers for Swindon had a wait / 52 minutes late into Swindon in the end. Had it carried on to Swindon, assuming a clear run, it would have been about 20 minutes late on the return journey and then back on time on the next round trip.
Surely anyone on the train from London would be better changing at Chippenham for Melksham/Trowbridge/Westbury in any event, to avoid the hike from platform 4 to platform 2 at Swindon? I know I would, even at the cost of a few minutes longer sat on an IET seat  ;)


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Phil on May 27, 2021, 08:48:14 pm
I was caught up in all this. 45 minute delay on the 16:25 Westbury to Swindon (or in my case, Melksham) train, which in the end only went as far as Chippenham - a wise decision on behalf of the operators I felt. The delay getting into Trowbridge meant that a large number of apparently illiterate young ladies got on and expressed considerable surprise once it was past the junction that it wasn't actually heading for Bath, but hey ho - all being well they got into Chippenham in time to catch the 17:45 train to Bath.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 28, 2021, 09:36:31 am
Surely anyone on the train from London would be better changing at Chippenham for Melksham/Trowbridge/Westbury in any event, to avoid the hike from platform 4 to platform 2 at Swindon? I know I would, even at the cost of a few minutes longer sat on an IET seat  ;)

In the "micro" case of this particular train, yes. And I took a look and it's what the journey planner gives too.

However ...

For occasional travellers using different trains at different times of day, simplest advice is "Get the first train that calls at Swindon and change there".  That means that people can take Cardiff / Swansea / Carmarthen / Cheltenham Spa train from London, as well as Bristol / Weston / Taunton via Bristol services from London and have a consistent change they always use.  In the opposite direction , advice from Melksham is always "change at Swindon" - a choice of many more onward services (especially good if there is disruption) , and also a consistency of changes in both directions.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 29, 2021, 03:54:34 pm
Quote
15:03 Westbury to Swindon due 15:49
15:03 Westbury to Swindon due 15:49 has been previously delayed, is being further delayed at Chippenham and is now expected to be 26 minutes late.
This is due to overcrowding because an earlier train had fewer coaches than normal.

Quote
16:03 Swindon to Westbury due 16:45
16:03 Swindon to Westbury due 16:45 will be starting late from Swindon.
This is due to overcrowding because an earlier train had fewer coaches than normal
.




Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on May 29, 2021, 04:16:25 pm
I was caught up in this.  The 15:03 from Westbury was delayed waiting for a Cardiff Portsmouth service to arrive and detach two of its six coaches. These had been borrowed to strengthen the South Wales service because of the Championship play off final involving Swansea.

This arrived nearly 15 minutes late.  The rear two then formed the Swindon service leaving 25 minutes late.  It was then delayed at Bradford Junction waiting for a southbound train to clear the single line.

We arrived into Chippenham nearly half an hour late.  It was only as the train pulled in the decision was made to terminate it there.

Its cause wasn’t helped by the fact the unit (158 749) was only running on one engine.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on May 29, 2021, 05:00:04 pm
158 749 limping back to Westbury with the 16:18 from Chippenham

(http://www.mbob.co.uk/rforum/2M29.jpg)


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on May 30, 2021, 07:18:02 am
Quote
11:03 Weymouth to Swindon due 13:27
Facilities on the 11:03 Weymouth to Swindon due 13:27.
Will be formed of 3 coaches instead of 5.

Quote
13:41 Swindon to Weymouth due 15:51
Facilities on the 13:41 Swindon to Weymouth due 15:51.
Will be formed of 3 coaches instead of 5.

Also the 09:07 Westbury to Weymouth and the 16:10 Weymouth to Bristol Temple Meads. These latter two are not the peak Weymouth trains - they are the trains that arrive in Weymouth from Bristol at 11:55, and return from Weymouth at 17:53.   The engineering poster at Melksham, yesterday, still showed trains replaced by buses today from Yeovil to Weymouth; I suspect that particular poster only reaches a few people, but the message was a lot wider at one time (on the platform at Yeovil on a special poster last weekend, for example) so it may have had a quelling effect on demand.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Timmer on May 30, 2021, 08:03:32 am
Another factor in quelling demand would be no train to Weymouth from Bristol TM in the morning this summer.

You either have to make your own way to Bath to catch the 9.17 to Westbury where you have a 40 minute wait for the 10.21, or the 8.34 from Bristol Parkway to Swindon where again you have a 40 minute wait for the train to Weymouth.

Both options hardly satisfactory with a car probably being involved to get you to either Bath or Parkway at that time of day, in which case you might as well drive to Weymouth especially if you have kids in tow.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on June 02, 2021, 07:04:39 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a member of on-train staff being taken ill.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on June 04, 2021, 04:37:42 am
Quote
06:34 Salisbury to Cheltenham Spa due 09:03
Facilities on the 06:34 Salisbury to Cheltenham Spa due 09:03.
Will be formed of 2 coaches instead of 3.

Half term week - so should not be a problem (loads very heavily for the school run from Swindon)


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on June 08, 2021, 06:29:55 pm
Quote
18:39 Westbury to Swindon due 19:21
20:47 Swindon to Westbury due 21:28
Facilities on the 20:47 Swindon to Westbury due 21:28.
Toilet facilities are not available. Disabled toilet facilities are not available.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on June 14, 2021, 02:59:49 pm
Two cancellations today ... Melksham calls:

Quote
14:32   Swindon   On time   -
13:40   Westbury      a shortage of train crew
12:33   Swindon      a shortage of train crew
11:30   Westbury   On time   -

I was at the station to pick up a visitor from the arrival at 11:30 and return him for the 14:32

Quite busy - I counted 14 on the platform just before the 11:30 arrived, and at least 5 people got off.
Exactly the same on the platform - 14 people - prior to the train arriving, and three got off.

Good to see it getting busier again - and these are trains that are not typically the busy ones, with numbers counted at an intermediate station.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on June 17, 2021, 04:02:10 pm
Quote
15:14 Swindon to Westbury due 15:55
15:14 Swindon to Westbury due 15:55 is being delayed between Melksham and Westbury.
This is due to trespassers on the railway.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on June 18, 2021, 06:16:50 pm
Quote
17:36 Swindon to Westbury due 18:17
17:36 Swindon to Westbury due 18:17 will be cancelled.
This is due to a fault on this train.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay



Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on June 18, 2021, 06:29:25 pm
Quote
18:39 Westbury to Swindon due 19:21
20:47 Swindon to Westbury due 21:28
20:47 Swindon to Westbury due 21:28 will be cancelled.
This is due to a fault on this train.
Additional Information
If you are travelling from an unstaffed station please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination. This will enable us to get suitable replacement transport to you as quickly as possible.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on June 20, 2021, 07:00:07 am
Quote
14:47 Westbury to Swindon due 15:29
14:47 Westbury to Swindon due 15:29 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Replacement road transport has been arranged to run in lieu of this train service. Please check station signs and wait for the replacement road transport at the designated stop. The replacement road transport may run later than the advertised train times owing to the additional time taken by road between stations and the time required for loading and unloading at each stop.

also
Quote
15:41 Swindon to Frome due 16:31
16:41 Frome to Swindon due 17:35
17:45 Swindon to Westbury due 18:26

See also http://www.passenger.chat/25131 - looking deeper at this for our regular contributing members.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on June 20, 2021, 09:31:17 am
Quote
08:48 Westbury to Swindon due 09:30 has been delayed at Melksham and is now 16 minutes late.

This is due to a fault on this train.


Quote
09:40 Swindon to Weymouth due 11:55 will be starting late from Swindon.

This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 01, 2021, 04:57:36 pm
Quote
16:25 Westbury to Swindon due 17:08
16:25 Westbury to Swindon due 17:08 will be diverted between Trowbridge and Chippenham.
It will no longer call at Melksham.
It is being delayed between Trowbridge and Chippenham and is now expected to be 10 minutes late.
This is due to a fault with the signalling system.

Additional Information
If you are travelling from Melksham please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 01, 2021, 06:19:37 pm
Quote
18:39 Westbury to Swindon due 19:21
20:47 Swindon to Westbury due 21:28

Quote
20:47 Swindon to Westbury due 21:28 will be cancelled.
This is due to a fault with the signalling system.
Additional Information
Customers at Swindon and Chippenham travelling to Trowbridge or Westbury should travel on the 20:57 Bristol Temple Meads service from Swindon (21:09 from Chippenham) and change at Bath Spa for the 21:37 service towards Portsmouth Harbour which calls at Trowbridge (21:56) and Westbury (22:04).

Customers travelling to Melksham should change at Chippenham and speak to station staff.

Customers at Melksham will be provided road transport from the station car park.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 01, 2021, 06:34:49 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will no longer call at Melksham.
This is due to a fault with the signalling system.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Phil on July 01, 2021, 07:05:17 pm

Customers travelling to Melksham should change at Chippenham and speak to station staff.

Customers at Melksham will be provided road transport from the station car park.

I got caught up in all this returning from Westbury to Melksham at 16:24. The train got as far as Trowbridge, whereupon all the Melksham passengers were invited to leave the train as it was no longer going via that route (presumably passengers for Chippenham and Swindon would be asked to change at Bath). The train pulled out 6 minutes late, minus about 8 people. Spoke to the Help Point who (a) told us the station was staffed on Platform 1 and to ask someone there for help [it wasn't staffed - the entire place was locked up - and anyway we were all stood on Platform 1] then (b) suggested we got a train to Swindon and would be able to return to Melksham that way [not true, besides which it would have left passengers in an even worse predicament], (c ) suggested we waited for the next direct service [also got cancelled] then when pushed hard the gentleman informed us that [d] road transport would definitely be arriving in ten to 15 minutes time, sir. 30 minutes later there was no sign of it. I flagged down a passing taxi [there weren't any of those on the station forecourt either] and took the hit, but there's probably still people waiting for the promised road transport at Trowbridge even now....


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on July 01, 2021, 07:49:23 pm
I will take this up with GWR.

Just to note the 17:36 from Swindon did run via Melksham with a pilot man for the single line.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 01, 2021, 07:57:57 pm
Quote
20:06 Westbury to Cheltenham Spa due 22:05
20:06 Westbury to Cheltenham Spa due 22:05 will no longer call at Melksham.
This is due to a fault with the signalling system.
Additional Information
If you are travelling from an unstaffed station please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 02, 2021, 08:18:52 am
I got caught up in all this returning from Westbury to Melksham at 16:24. The train got as far as Trowbridge, whereupon all the Melksham passengers were invited to leave the train as it was no longer going via that route (presumably passengers for Chippenham and Swindon would be asked to change at Bath). The train pulled out 6 minutes late, minus about 8 people. .... ((Following sad story of "support" snipped))

Into the GWR system ... I have an acknowledgement and it's being taken up further to be looked at.  Premature, as I write, to comment on the quality and effectiveness for the future of that follow up.  Prompt acknowledgement appreciated - would be nice if something was done to consign this sort of story to history, rather than (as it has been) be part of a repeated pattern.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on July 02, 2021, 08:44:50 am

Customers travelling to Melksham should change at Chippenham and speak to station staff.

Customers at Melksham will be provided road transport from the station car park.

I got caught up in all this returning from Westbury to Melksham at 16:24. The train got as far as Trowbridge, whereupon all the Melksham passengers were invited to leave the train as it was no longer going via that route (presumably passengers for Chippenham and Swindon would be asked to change at Bath). The train pulled out 6 minutes late, minus about 8 people. Spoke to the Help Point who (a) told us the station was staffed on Platform 1 and to ask someone there for help [it wasn't staffed - the entire place was locked up - and anyway we were all stood on Platform 1] then (b) suggested we got a train to Swindon and would be able to return to Melksham that way [not true, besides which it would have left passengers in an even worse predicament], (c ) suggested we waited for the next direct service [also got cancelled] then when pushed hard the gentleman informed us that [d] road transport would definitely be arriving in ten to 15 minutes time, sir. 30 minutes later there was no sign of it. I flagged down a passing taxi [there weren't any of those on the station forecourt either] and took the hit, but there's probably still people waiting for the promised road transport at Trowbridge even now....

I'd recommend putting in a claim to GWR for your taxi fare as there were so many points of failure on their part.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 02, 2021, 10:12:01 am
Quote
09:45 Westbury to Swindon due 10:34
09:45 Westbury to Swindon due 10:34 will be cancelled.
This is due to the train driver being taken ill.

Quote
11:05 Swindon to Westbury due 11:46
11:05 Swindon to Westbury due 11:46 will be cancelled.
This is due to the train driver being taken ill.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 05, 2021, 05:31:55 am
Quote
20:06 Westbury to Cheltenham Spa due 22:05
Facilities on the 20:06 Westbury to Cheltenham Spa due 22:05.
Will be formed of 2 coaches instead of 3.

No problem ... two's plenty at that time of the evening - at the moment  ;D


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 06, 2021, 06:52:46 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be cancelled.
This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 07, 2021, 12:32:10 pm
Quote
18:39 Westbury to Swindon due 19:21
18:39 Westbury to Swindon due 19:21 will be cancelled.
This is due to a shortage of train crew.

Quote
20:47 Swindon to Westbury due 21:28
20:47 Swindon to Westbury due 21:28 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Replacement road transport has been arranged to run in lieu of this train service between Chippenham and Westbury, calling at Melksham and Trowbridge. Please check station signs and wait for the replacement road transport at the designated stop. The replacement road transport may run later than the advertised train times owing to the additional time taken by road between stations and the time required for loading and unloading at each stop.

Customers at Swindon and Chippenham travelling to Trowbridge or Westbury should travel on the 20:57 Bristol Temple Meads service from Swindon (21:08 from Chippenham) and change at Bath Spa for the 21:37 service towards Portsmouth Harbour which calls at Trowbridge (21:56) and Westbury (22:04).


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 07, 2021, 01:09:35 pm
So far this month ...

1st - 5 cancelled (at Melksham)
2nd - 2 cancelled
3, 4, 5 - OK
6th - 1 cancelled
7th - 2 cancelled

10 out of 113 - Cancellation rate 9%.  You might find little negative customer feedback at present if 9% of the trains on a frequent flow (e.g. on the Picadilly line in the middle of London) were lost, but where the advice cannot be "catch the next one, which will be along in a few minutes", a cancellation rate of even 2% should be an embarrasment to the train operator, as should service failure most days in any week.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on July 07, 2021, 02:27:53 pm
It's been alluded to on another thread in the context of the final, but one wonders if there may be a correlation between tonight's events at Wembley and a crew shortage tonight?

Transwilts isn't the only branch affected.

Clearly if it IS coming home, it isn't travelling by train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Lee on July 07, 2021, 03:50:31 pm
It's been alluded to on another thread in the context of the final, but one wonders if there may be a correlation between tonight's events at Wembley and a crew shortage tonight?

Transwilts isn't the only branch affected.

Clearly if it IS coming home, it isn't travelling by train.

#Back home they'll be thinking about us
When we are far away
Back home they'll be jammimg the help points
For every train delayed
They'll share every minute we've wasted
Out there we will see schedules devastated
And we'll post up to the CoffeeShop
For the boys back home

Back home they'll be watching and waiting
As we divert via Bath
Back home they think we are heading for Melksham
You must be 'aving a laugh
Once more we'll be willing to trust
That there may or may not be a bus
To take us back to grahame's manor house
And the boys back home

They'll see as they're watching and praying
That we put our hearts in our delay repaying
Until the dispatcher's whistle blows
For the boys back home#


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on July 07, 2021, 05:18:33 pm
This afternoon's 16:25 ex-Westbury and the all important 17:36 ex-Swindon were also briefly cancelled before being re-instated.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 07, 2021, 07:14:42 pm
This afternoon's 16:25 ex-Westbury and the all important 17:36 ex-Swindon were also briefly cancelled before being re-instated.

Good (that it was re-instated).   But I do hope that by designating 3 out of 17 trains as "all important", the rail industry (including the local CRP) feel that they have provided successfully provided a service if the three run, even if other services are cancelled.  I am concerned about lowering the bar though, so that the "did a good job" box gets ticked if just three trains run rather than all seventeen, and I sense a move toward that lower bar when words like "all important" are used.  They are the most important, maybe, but they are not all important!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Lee on July 07, 2021, 07:27:29 pm
This afternoon's 16:25 ex-Westbury and the all important 17:36 ex-Swindon were also briefly cancelled before being re-instated.

Good (that it was re-instated).   But I do hope that by designating 3 out of 17 trains as "all important", the rail industry (including the local CRP) feel that they have provided successfully provided a service if the three run, even if other services are cancelled.  I am concerned about lowering the bar though, so that the "did a good job" box gets ticked if just three trains run rather than all seventeen, and I sense a move toward that lower bar when words like "all important" are used.  They are the most important, maybe, but they are not all important!

Damn - I knew I should have done "Three Trains" rather than "Back Home"...


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 10, 2021, 04:49:45 am
Quote
18:35 Westbury to Swindon due 19:24
18:35 Westbury to Swindon due 19:24 will be cancelled.
This is due to a shortage of train crew.

Quote
19:34 Swindon to Westbury due 20:16
19:34 Swindon to Westbury due 20:16 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 10, 2021, 05:30:07 am
One of three services running short formed too:

Quote
08:34 Swindon to Westbury due 09:18
Facilities on the 08:34 Swindon to Westbury due 09:18.
This is due to more trains than usual needing repairs at the same time.
Will be formed of 2 coaches instead of 3.

Standard comment here has been that a train shorter than planned (i.e. 2 carriages rather than 3) has been no great problem - however, traffic has been starting to build back up.  I was near the station (litter picking!) at Melksham at 11:30 on Thursday and observed the Westbury train calling. Middle of the day, always one of the quieter trains, yet 8 people waiting on the platform and at least three got off - lots of through passengers too from (poor, it must be said) observation through the windows.   Past form suggests that for every person getting on / off at Melksham, there are two through passengers - so we're looking at a loading of perhaps 30 passengers.  At two carriages, 15 per carriage, and this (remember) what is just about the quietest of the day.   Me thinks we need 3 carriages (and a better frequency of trains!) as the regular offering pretty darned soon.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on July 10, 2021, 10:46:28 am
Quote
18:35 Westbury to Swindon due 19:24
18:35 Westbury to Swindon due 19:24 will be cancelled.
This is due to a shortage of train crew.

Quote
19:34 Swindon to Westbury due 20:16
19:34 Swindon to Westbury due 20:16 will be cancelled.
This is due to a shortage of train crew.


Journeycheck now updated to confirm road replacement transport will be available.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 13, 2021, 12:27:22 pm
Quote
12:17 Westbury to Swindon due 13:02
13:15 Swindon to Westbury due 13:56

13:15 Swindon to Westbury due 13:56 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers at Swindon and Chippenham travelling to Trowbridge or Westbury should travel on the 13:29 Bristol Temple Meads service from Swindon (13:41 from Chippenham) and change at Bath Spa for the 14:02 service towards Frome which calls at Trowbridge (14:24) and Westbury (12:31). If your ticket is routed via Melksham, it will be accepted on these services via Bath Spa.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 13, 2021, 12:31:10 pm
Quote
12:17 Westbury to Chippenham due 13:07
13:45 Chippenham to Westbury due 14:35
An additional bus service has been planned to operate as shown 13:45 Chippenham to Westbury due 14:35.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 15, 2021, 08:55:41 am
Quote
20:06 Westbury to Cheltenham Spa due 22:05
20:06 Westbury to Cheltenham Spa due 22:05 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 15, 2021, 09:11:27 am
Cancellations so far this month ...
1st, 2nd, 6th, 7th, 10th, 13th, 15th

On a service that runs every 30 minutes, that may be acceptable. On a service with gaps of up to 150 minutes, every cancellation to a service that people had planned to use serious disrupts their day / routine, and has them asking "is there something better I should use".

Things go wrong occasionally, but this is not occasional or new (this forum started in January 2007 with this issue).  The TOC have plenty of experience of cancellations on this line, so should be experienced in looking after displaced patterns when it happens.  Sadly, experiences such as that reported by Phil earlier this month suggests that lessons may have been learned over the years, but they have only given a partial improvement on how these things are handled.

Real solution?  Run trains reliably.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on July 15, 2021, 09:42:38 am
Quote
20:06 Westbury to Cheltenham Spa due 22:05
20:06 Westbury to Cheltenham Spa due 22:05 will be cancelled.
This is due to a shortage of train crew.

The equivalent service was cancelled at one point yesterday only to be reinstated later.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on July 15, 2021, 05:53:28 pm
Seems today has been reinstated as it has gone from the cancellation list.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 16, 2021, 07:39:49 am
Seems today has been reinstated as it has gone from the cancellation list.


Puts people off, though ... a proportion of people make / plan / check their journeys and day online - especially where the service has a poor record and re-plan if their train within a thin service is shown as cancelled.   

And for today ...

Quote
07:35 Westbury to Swindon due 08:17
08:45 Swindon to Westbury due 09:26

08:45 Swindon to Westbury due 09:26 will be cancelled.
This is due to a points failure.

So that's a gap from 06:11 to 11:05 in departures from Swindon for Melksham, Trowbridge and Westbury.  Swindon's A to Z:

(http://www.wellho.net/pix/azswi_20210716.jpg)


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 16, 2021, 04:51:54 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be terminated at Swindon.
It will no longer call at Chippenham, Melksham, Trowbridge, Westbury, Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 16, 2021, 04:53:12 pm
Quote
20:06 Westbury to Cheltenham Spa due 22:05
20:06 Westbury to Cheltenham Spa due 22:05 will be started from Swindon.
It will no longer call at Westbury, Trowbridge, Melksham and Chippenham.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 17, 2021, 06:36:28 am
Quote
07:37 Westbury to Swindon due 08:24
08:34 Swindon to Westbury due 09:18
10:33 Westbury to Swindon due 11:17

10:33 Westbury to Swindon due 11:17 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on July 17, 2021, 03:53:53 pm
15:03 Westbury to Swindon due 15:49
16:03 Swindon to Westbury due 16:45

Cancelled.

This is due to a points failure.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 18, 2021, 05:17:21 am
Quote
21:13 Swindon to Westbury due 22:00
21:13 Swindon to Westbury due 22:00 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 18, 2021, 06:18:19 am
Missed one ...

Quote
20:20 Westbury to Swindon due 21:04
20:20 Westbury to Swindon due 21:04 will be cancelled.
This is due to a shortage of train crew.

Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on July 18, 2021, 02:41:29 pm
20:20 ex Westbury and 21:13 ex Swindon both re-instated.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 19, 2021, 06:38:13 am
20:20 ex Westbury and 21:13 ex Swindon both re-instated.

A cheer - but not three.  I wonder how many people are put off their day's plans by such cancellations and re-instatements.  People are recommended to check their trains ahead of their trips - good advice. For day returns (which most of our Melksham journeys are), a check in the morning revealing problems in the evening will cause many to abandon their day out before it starts.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 19, 2021, 07:01:14 am
I am trying - desperately hard at the moment - to avoid this thread becoming like the old Hogrider which may have been effective in South Hampshire, but I felt was an uncomfortable approach for the TransWilts line.  Hogrider in days gone by was a listing of SWT operational reductions example (just a typical day) from ((here)) (http://www.shrug.info/Hogrider140/HOGRIDER%20140%20PART%202.html)

Quote
Monday 01/07/13 06.08 Salisbury-Exeter 24 MINUTES LATE DUE TO DUFF STOCK. Signalling problems on Alton line. 06.12 Alton-Waterloo AXED. 06.44/07.14/07.44/08.14/ 09.14/09.44/10.14/10.44/11.15/11.44 Alton-Waterloo AXED between Alton and Farnham. Passengers on the 06.58 Woking-Alton DUMPED at Farnham. 07.00 Aldershot-Waterloo AXED between Aldershot and Ascot; all intermediate stops before Staines AXED. 07.22 Yeovil-Waterloo AXED between Yeovil and Salisbury and REDUCED TO 3 COACHES DUE TO DUFF STOCK. Passengers on the 07.23/07.53/08.23/08.53/09.23/09.53 Waterloo-Alton DUMPED at Farnham. 10.20 Waterloo-Exeter REDUCED TO 3 COACHES DUE TO DUFF STOCK. 11.03 Weymouth-Waterloo 11 MINUTES LATE. 14.50 Poole-Waterloo 12 MINUTES LATE DUE TO NO CREW IN PLACE; Parkstone and Branksome stops AXED DUE TO OPERATIONAL CONVENIENCE. Bridge hit by road vehicle. Passengers on the 15.15 Portsmouth-Waterloo DUMPED at Haslemere. 15.24 Portsmouth-Waterloo 32 MINUTES LATE and AXED between Portsmouth and Haslemere. 15.30 Waterloo-Portsmouth DIVERTED via Eastleigh. All intermediate stops, after Guildford, of the 15.45 Portsmouth-Waterloo AXED. 15.54 Havant-Waterloo 13 MINUTES LATE; all intermediate stops between Haslemere and Guildford AXED DUE TO OPERATIONAL CONVENIENCE. 15.56 Salisbury-Romsey AXED DUE TO NO CREW IN PLACE. 16.00 Waterloo-Portsmouth 33 MINUTES LATE and DIVERTED via Eastleigh. 16.35 Waterloo-Reading 13 MINUTES LATE DUE TO DUFF STOCK. 16.44 Fareham-Waterloo AXED. 17.07 Romsey-Salisbury AXED DUE TO NO CREW IN PLACE. 17.15 Waterloo-Fratton AXED. 17.19 Portsmouth-Waterloo 16 MINUTES LATE and AXED between Portsmouth and Fratton; all intermediate stops, after Haslemere, except Guildford, AXED DUE TO OPERATIONAL CONVENIENCE. 17.26 Exeter-Waterloo 12 MINUTES LATE DUE TO NO CREW IN PLACE. 17.30 Waterloo-Portsmouth 18 MINUTES LATE. 18.00 Waterloo-Portsmouth 19 MINUTES LATE. 18.09 Waterloo-Portsmouth 12 MINUTES LATE. From 19.30, services from Hampton Court TEMPORARILY RETIMED TO DEPART 5 MINUTES EARLIER DUE TO OPERATIONAL CONVENIENCE. Passengers on the 20.23 Waterloo-Alton DUMPED at Farnham. Millbrook stop of the 21.56 Salisbury-Romsey AXED. 22.15 Alton-Waterloo AXED between Alton and Farnham.

We ain't that bad ... but then we ain't got a timetable anything like as big either.

From this morning

Quote
06:11 Swindon to Southampton Central due 08:08

06:11 Swindon to Southampton Central due 08:08 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.

Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay

Last Updated:19/07/2021 02:46


Thank goodness it's running from Swindon to Westbury.
From Swindon - if not at 06:11, next train would be at 08:45 - 154 minutes later

But then ... from Westbury to Salisbury
From Westbury - not at 06:54 but 08:03 - 69 minutes later

And from Salisbury to Southampton
From Salisbury - not at 07:35 but 07:50 - 15 minutes later

There is a heavy "turnover" of passengers at both Westbury and Salisbury on this train - some from Swindon, Chippenham and Melksham are inconvenienced by the cancellation south of Westbury.  There is a significant Trowbridge to South of Westbury flow, and there's a lot of folks who join the train at Warminster - which should be staffed at this time of day - ticket sales at least?

South of Salisbury, the train provides an extra peak service into Southampton and has a heavy school flow on it. Probably holidays by now, and in any case "wait - another one will be along in quarter of an hour" - which IMHO makes cancelling this leg of the journey much better than cancelling the Swindon to Westbury leg. 

Missing?   Advice for passengers at Westbury, Dilton Marsh and Warminster about their alternative travel options and suggestions.  Such things take time to enter on "the system" no doubt ... but I note the message has been there unaltered for four hours, so that should be time enough?  If the staff who provide customer advice are self-isolating and working from home, they should be able to VPN in and do it from there, surely?



Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 21, 2021, 01:09:30 pm
I am trying - desperately hard at the moment - to avoid this thread becoming like the old Hogrider ....

But GWR make it really hard ...

Quote
14:16 Westbury to Swindon due 15:02
15:14 Swindon to Westbury due 15:55

15:14 Swindon to Westbury due 15:55 will be cancelled.
This is due to a shortage of train crew.

Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay

Last Updated:21/07/2021 12:13

In Melksham terms
... 14:32 to Swindon cancelled, next train 16:41 - 129 minutes later
... 15:39 to Westbury cancelled, next train 18:01 - 142 minutes later
There may be alternatives planned for passengers, but nothing about that on JourneyCheck!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Phil on July 21, 2021, 01:37:21 pm
Quote from: grahame

In Melksham terms
... 14:32 to Swindon cancelled, next train 16:41 - 129 minutes later
... 15:39 to Westbury cancelled, next train 18:01 - 142 minutes later
There may be alternatives planned for passengers, but nothing about that on JourneyCheck!


Have to admit, I chose to drive from Melksham to work in Westbury today. I've normally commuted by train for the past 3 years, but it's become so ridiculously unreliable of late that if I have anything planned that I need to get home for before 7.30pm I am forced to take the car. I finish work at 3.30 so in theory I could get the 18:39 even if the 16:25 is cancelled, but I just daren't now.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 21, 2021, 02:01:33 pm
Quote
14:16 Westbury to Swindon due 15:02
14:16 Westbury to Swindon due 15:02 will be cancelled.

This is due to a shortage of train crew.

Additional Information

Replacement road transport has been arranged to run in lieu of this train service. Please check station signs and wait for the replacement road transport at the designated stop. The replacement road transport may run later than the advertised train times owing to the additional time taken by road between stations and the time required for loading and unloading at each stop.

THANK YOU ...

Has the display screen at Melksham Station (the only one that shows replacement buses) been fixed?  Reported out of order several months ago, conventional requests have failed to get if fixed, so I'm asking unconventionally (and in public) here.  Extreme measures, but then extreme measures are needed when even the most faithful like Phil daren't use the train ...


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 21, 2021, 03:21:36 pm
Quote
Replacement road transport has been arranged to run in lieu of this train service. Please check station signs and wait for the replacement road transport at the designated stop. ...
Has the display screen at Melksham Station (the only one that shows replacement buses) been fixed?  Reported out of order several months ago, ....

Though I had better check ... just popped down to the station

Here's the display screen where I expect to see all trains and replacement buses listed. Still bust.
(http://www.wellho.net/pix/mkm_20210721_1.jpg)

Here's the platform screen which shows trains from that platform only - so don't expect the buses there.
(http://www.wellho.net/pix/mkm_20210721_2.jpg)
With just a two line display (no scrolling to 3rd and 4th trains), no clue as to next train (nor any buses).
Pedant in me chuckles at "Calling at Chippenham and Swindon" when the whole point of a train being cancelled is that it will not be calling at Chippenham or Swindon!


Did a quick rubbish check while I was at the station. Since I replaced one of the bags on Sunday (when the station was a real mess - looked like there had been a wine and cider party the day before!), there HAS been a lot more rubbish left - but  thank you everyone - in the proper place this time!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 21, 2021, 05:56:33 pm
Quote
20:06 Westbury to Cheltenham Spa due 22:05
20:06 Westbury to Cheltenham Spa due 22:05 will be cancelled.
This is due to a shortage of train crew.

Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay
Last Updated:21/07/2021 16:51

Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be started from Westbury.
It will no longer call at Gloucester, Stonehouse, Stroud, Kemble, Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.

Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay

Last Updated:21/07/2021 16:27


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Lee on July 21, 2021, 06:13:45 pm
grahame - What kind of impact would you say this is having on passenger numbers, and how are the (un)reliability/cancellation stats looking compared to the years leading up to December 2006?


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on July 21, 2021, 07:41:55 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be started from Westbury.
It will no longer call at Gloucester, Stonehouse, Stroud, Kemble, Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.

Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay

Last Updated:21/07/2021 16:27

Slight compensation - the diverted 17:36 London Paddington to Paignton called at Swindon at 19:04 and Westbury at 19:40.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 22, 2021, 07:31:55 am
Slight compensation - the diverted 17:36 London Paddington to Paignton called at Swindon at 19:04 and Westbury at 19:40.

I am afraid I must highlight the word "slight".  Here are the ten flows within the TransWilts area and I have highlighted the one that the diverted express served.

Swindon to Chippenham
Swindon to Melksham
Swindon to Trowbridge
Swindon to Westbury
Chippenham to Melksham
Chippenham to Trowbridge
Chippenham to Westbury
Melksham to Trowbridge
Melksham to Westbury
Trowbridge to Westbury

That's a simplification.

* Swindon to Chippenham and Trowbridge to Westbury have other services at about that time and there were good fallbacks. 

* Swindon to Westbury itself was substituted, but Swindon to SOUTH OF Westbury broken - with the starting short run train leaving Westbury at 19:37 (noting that the train from Swindon arrived at 19:40!) - was broken for a few minutes.

* Swindon itself to Westbury was substituted, but NORTH OF Swindon for Westbury broken. Through passengers will have arrived in Swindon at 19:09 off the next train (Cheltenham Spa to London) ... noting that's 5 minutes after the express to Westbury left.

* Passengers from Swindon  and Chippenham to Trowbridge could have arrived at 20:00 (change at Bath Spa) and from Chippenham to Westbury could have arrived at 20:08 (i.e. 32 minutes late). In the circumstances, "via Melksham" tickets would have been accepted, but I wouldn't like to guess whether prospective passengers were informed of that.  And with a 32 minutes late arrival, they could then get some money back.



Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 22, 2021, 08:31:50 am
grahame - What kind of impact would you say this is having on passenger numbers, and how are the (un)reliability/cancellation stats looking compared to the years leading up to December 2006?

There is an order or magnitude more passengers around / using the line that there were in the lead up to December 2006, and the impact on passenger numbers is significantly more than in December 2006 / early 2007. What a shame on a line that was the fastest-growing star on GWR's crown, and which needs so little relative attention to make it grow again. Expect Melksham as a town to grow dramatically over coming years - lots of houses being built as I write ...

The comparison is not an easy one, though. We are in an unstable journey number environment at present, with covid restrictions, changes to those restrictions, and changes to people's habits and reasons for travelling too.  Commuter train numbers are decimated; some of the off peak services, though, have (or had) bounced back - at times there being more passengers leaving and joining these trains at Melksham even than before coronavirus - some amazing flows noted. But that leisure traffic, I would guess, is both weather dependent and seasonal.

I can also report that with our traffic moving from commuter (have to use the train to get to work and put up with the hassles, same people every day) to leisure (optional journeys, lots of different people), our passengers can be much more easily put off, and there are far more people involved to tell all their friends and family what a problem they have had.  There are three further factors ....

1. The typical occasional passenger is less informed about the details of travel in times of disruption and needs better support at such times - and our poll on this site says that such customer support is more in need of improvement that just about any other GWR facet.

2. At Melksham, there has been an improvement in the last couple of months with the opening of the Hub, with passengers in panic / cancellation mode sometime popping in there and the cafe manager providing a human voice to speak to; not advertised, but I know of occasions that **** has been helpful - thank you. But this week, the hub has been closed - Covid "ping" related, but "until further notice" as publicised has a very negative feeling about it, and you would have thought that someone (other staff member? operating company director? volunteer?) could be found to sit in.

3. Also from Melksham, people are driving to Chippenham and Westbury rather than parking at Melksham. "If I have to pay to park, I may as well pay at a station with a frequent service" I have heard, or even "if I'm driving out of Melksham, I may as well drive all the way to my destination - parking there is easier now as there are plenty of spaces".  There is also a passenger loss issue there because of penalties being levied on people who make a mistake in parking. I took a number of irate calls over last winter when my name was erroneously published as a TransWilts contact (even though I resigned 3 years ago). Those calls ceased when my name was eventually taken off the web site, but in the past couple of weeks I have heard of several more, and current, people upset at being "fined" and I believe there is an ongoing problem - witness signs on the Hub door (when it's open) saying something like "please ask us if you need help with parking".

GWR wrote to me on train reliability (on 18th July) "The government have at the moment said this policy will be in place until mid August despite lifting restrictions tomorrow so we are in for a difficult few weeks yet."  The question of which services to cull which I asked has not been addressed, and I'm not holding my breath.  The Hub has been advertising for an extra staff member - and indeed as someone who's run a business in Melksham that included daily catering, I can appreciate that they do need a team of at least 3 or 4 people who can open/run the place if they want it to be robust in hours. Car parking penalties - I have been assured these are teething troubles and a few people will try it on and make a lot of noise at first - "it will pass". But that was a while back and it doesn't appear to have passed yet.
 
Lee - I hope that provides you with a view of the impact on passenger numbers on the current problems at Melksham as I see them;  the data above is my view, from the best of my information but I am very happy to be filled in further and post follow ups emailed by none-members, and to correct any errors.  I am not speaking of through traffic; my personal travel is slashed at present to the extent of my own data being spotty and unworthy of repetition.





Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 22, 2021, 08:38:57 am
And to return this thread to normality ...

Quote
06:34 Salisbury to Cheltenham Spa due 09:03
Facilities on the 06:34 Salisbury to Cheltenham Spa due 09:03.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.

It really doesn't matter ... That train's peak loading is Swindon to Stroud for school traffic and when the schools are open, a drop to 2 carriages in recent months has made it the most overcrowded train on GWR - but the schools are on summer break at the moment.  The other big traffic has been commuters into Swindon, and into Gloucester.

On a bright note, I am delighted to note the step in the right direction of a though train from Salisbury, Warminster and Dilton Marsh to Chippenham and Swindon.  Warminster to Chippenham / Swindon at that time of the morning is really useful (well, not sure how it is post-covid) - though journey in place of previously unreliable connection.





Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 23, 2021, 07:14:55 am
Quote
15:14 Swindon to Westbury due 15:55
16:25 Westbury to Swindon due 17:08

16:25 Westbury to Swindon due 17:08 will be cancelled.
This is due to a shortage of train crew.

Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay
Last Updated:23/07/2021 01:10

Pity it's that 15:14 off Swindon on POETS day!   That's the train that really built up slowly on when introduce in December 2013, but has since powered along and really built up a good clientele and is especially popular on Fridays.

"If you are going to criticise, Graham, be constructive and suggest alternative".   OK - "if you MUST cancel that train, put some alternative transport in place or tell people what they can do.  You have had five thirteen hours already since posting the above to describe what passengers can do instead."

Here's a suggested template (note - there are arrangements with Faresaver and TransWilts that need to into place, and a switched off screen at Melksham turned back on, for this to work)

Quote
Passengers from Swindon should catch the xx:xx train (destination Bristol Temple Meads from platform 4). This calls at Chippenham, where Chippenham and Melksham passengers should alight, and Bath Spa where Trowbridge and Westbury passengers should alight.  Passengers for Melksham should join the xx:xx bus (route x34 towards Frome, from the forecourt of the station, southern exit) which will additionally call at Melksham Station, or you can alight at any other stop within Melksham if you prefer. Passengers for Trowbridge should catch the onward train from Bath Spa at xx:xx (you'll need to change to platform x in Bath) - train destination Portsmouth Harbour - which calls at Trowbridge at xx:xx and Westbury at xx:xx.

Passengers from Chippenham to Trowbridge and Westbury should join the train at xx:xx towards Bristol Temple Meads and change at Bath Spa - details as per "Passengers from Swindon" in the previous paragraph. If you're headed to Melksham, please catch the x34 bus from the station forecourt.

Passengers from Melksham should await the x34 bus which will call at the station at xx:xx for Trowbridge (you may alight at any stop in Trowbridge) and Westbury (change at Trinity Church, Trowbridge onto the train from Trowbridge Station onto the train at xx:xx to Westbury. Melksham Station is unstaffed, but you can see a live update to track the bus on the main display screen that overlooks the drop off car park, or get help at the Melksham Hub cafe, which is run by the Community Rail Partnership.

Passengers from Trowbridge intending to catch the xx:xx train to Westbury should travel on an alternative - there are trains at xx:xx and xx:xx

If you have a "via Melksham" ticket and intended to catch the train that has been cancelled, your ticket will be accepted via Bath Spa at no extra charge.  Train tickets will also be accepted on the x34 bus for passengers joining at Chippenham or Melksham stations.

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay
 

I have steered clear of adding comments on what passengers with cycles and dogs to / from Melksham should do.

Edit - changed - "You have had five hours to ... tell passengers what to do" into "You have had thirteen hours to ... tell passengers what to do"


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 23, 2021, 09:24:56 am
Quote
17:50 Gloucester to Southampton Central due 20:36
Facilities on the 17:50 Gloucester to Southampton Central due 20:36.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.

NP


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 23, 2021, 02:17:15 pm
Edit - changed - "You have had five hours to ... tell passengers what to do" into "You have had thirteen hours to ... tell passengers what to do"

Following up the edit by posting the change for members who rely on "recent posts" and "unread posts" ...


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on July 23, 2021, 04:29:02 pm
16:25 ex-Westbury now reinstated but the 14:16 was cancelled.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 23, 2021, 04:43:40 pm
16:25 ex-Westbury now reinstated but the 14:16 was cancelled.

Good news for Phil - assuming he didn't see the cancellation this morning and drive instead!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Phil on July 23, 2021, 10:01:32 pm
16:25 ex-Westbury now reinstated but the 14:16 was cancelled.

Good news for Phil - assuming he didn't see the cancellation this morning and drive instead!

I'm afraid I drove. Sorry! Fingers crossed for Monday...


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 24, 2021, 06:46:38 am
16:25 ex-Westbury now reinstated but the 14:16 was cancelled.

Good news for Phil - assuming he didn't see the cancellation this morning and drive instead!

I'm afraid I drove. Sorry! Fingers crossed for Monday...


Phil, I would likely have made exactly the same decision with the train showing "Cancelled" when I woke in the morning, and double so with the lack of proper passenger care when it happened last week.   Sadly but rightly, you have provided real evidence that the current spate of cancellations is severely damaging line use and customer credibility, even amongst our most ardent of supporters.



Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 24, 2021, 08:01:31 am
Quote
06:38 Weymouth to Swindon due 09:06

06:38 Weymouth to Swindon due 09:06 has been delayed between Dorchester West and Maiden Newton and is now 9 minutes late.
This is due to a tree blocking the railway earlier today.

JourneyCheck suggests 9 minutes late at Melksham too, but really a "no problem" and thank you for removing that tree and running the train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 24, 2021, 07:15:18 pm
Quote
18:35 Westbury to Swindon due 19:24
18:35 Westbury to Swindon due 19:24 has been cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on July 24, 2021, 08:03:34 pm
Followed by

Quote
21:07 Swindon to Westbury due 21:49

21:07 Swindon to Westbury due 21:49 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on July 25, 2021, 12:23:12 pm
Quote
14:47 Westbury to Swindon due 15:29

14:47 Westbury to Swindon due 15:29 will be cancelled.
This is due to a shortage of train crew.

Quote
15:41 Swindon to Frome due 16:31

15:41 Swindon to Frome due 16:31 will be cancelled.
This is due to a shortage of train crew.

Quote
16:41 Frome to Swindon due 17:35

16:41 Frome to Swindon due 17:35 will be cancelled.
This is due to a shortage of train crew.

Quote
17:45 Swindon to Westbury due 18:26

17:45 Swindon to Westbury due 18:26 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 26, 2021, 05:47:33 am
Quote
07:35 Westbury to Swindon due 08:17
08:45 Swindon to Westbury due 09:26

08:45 Swindon to Westbury due 09:26 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on July 26, 2021, 08:53:59 am
Quote
12:17 Westbury to Swindon due 13:02

12:17 Westbury to Swindon due 13:02 will be cancelled.
This is due to a shortage of train crew.

Quote
13:15 Swindon to Westbury due 13:56

13:15 Swindon to Westbury due 13:56 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Lee on July 26, 2021, 10:08:50 am
Getting unconfirmed reports of a combine harvester convoy heading towards the newly reopened Hub Cafe...


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 27, 2021, 07:11:51 am
Quote
06:11 Swindon to Southampton Central due 08:08

Facilities on the 06:11 Swindon to Southampton Central due 08:08.
This is due to more trains than usual needing repairs at the same time.
Will be formed of 2 coaches instead of 3.

NP - just logging.  Presumably the 05:17 Westbury to Swindon was also just 2 carriages.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 27, 2021, 11:41:18 am
Quote
06:11 Swindon to Southampton Central due 08:08

Facilities on the 06:11 Swindon to Southampton Central due 08:08.
This is due to more trains than usual needing repairs at the same time.
Will be formed of 2 coaches instead of 3.

NP - just logging.  Presumably the 05:17 Westbury to Swindon was also just 2 carriages.

And this one IS a problem ...

Quote
20:06 Westbury to Cheltenham Spa due 22:05

20:06 Westbury to Cheltenham Spa due 22:05 will be cancelled.
This is due to a shortage of train crew.

Last train of the day ... only advice from GWR on Journey Check is about delay-repay, as if that absolves them of responsibility to get people home ...


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on July 27, 2021, 12:13:39 pm
The lunchtime out and back from Westbury were briefly cancelled before reinstated five minutes later.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 27, 2021, 01:42:50 pm
Quote
17:50 Gloucester to Southampton Central due 20:36

17:50 Gloucester to Southampton Central due 20:36 will be started from Westbury.
It will no longer call at Gloucester, Stonehouse, Stroud, Kemble, Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.

Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay

Let's look at this train in four segments

17:50 Gloucester to Swindon
Next train - 18:14 (24 minutes later). 17:50 is (or was pre-covid) quite an important commuter service


18:52 Swindon to Westbury
Next train 20:45 (113 minutes later). Late commuter train from Swindon; first for 76 minutes too.


19:37 Westbury to Salisbury
Next train 20:06 (29 minutes later). Getting quiet by this time of the evening

20:06 Salisbury to Southampton
There's a train just in front (10 minutes earlier) and another 29 minutes later.  Very quiet train when I have used it.

Why, oh why, cancel the section where there's nothing before or after it for well over an hour, but then run some other bits ...  (yes, I know I will get operational answers ... I'm suggesting that the choice made is crazy as far as customers are concerned ...). 

Of these four sub-trains priorities should be IMHO
1= 17:50 Gloucester to Swindon
1= 18:52 Swindon to Westbury
3 19:37 Westbury to Salisbury
4 20:06 Salisbury to Southampton





Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on July 27, 2021, 04:46:12 pm
18:52 ex Swindon and 20:06 ex Westbury now reinstated.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 27, 2021, 05:38:36 pm
18:52 ex Swindon and 20:06 ex Westbury now reinstated.

Not really, and yes.  At least better info and alternative arrangement that are more passenger considerate for the first of those - thank you to whoever provided that extra data.

Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be reinstated.

It will be started from Westbury.
It will no longer call at Gloucester, Stonehouse, Stroud, Kemble, Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.

Additional Information

Customers starting their journey at stations between Gloucester and Kemble should use the next train service, the 18:14 Gloucester to London Paddington, which calls at Stonehouse (18:26), Stroud (18:30), Kemble (18:46), Swindon (19:02). Change at Swindon for the 19:30 service to Weston-super-Mare, which calls at Chippenham (19:41). If you are travelling to Melksham, please change at Chippenham and speak to station staff. If you are travelling to Trowbridge or Westbury please remain on the train and change at Bath Spa (19:54) for the 20:01 Frome train which calls at Trowbridge (20:22) and Westbury (20:31).

Customers starting their journey at Swindon should travel on the 18:59 Bristol Temple Meads train. This calls at Chippenham (19:12) and customers travelling to Melksham should change their for alternative transport. Customers travelling to Trowbridge or Westbury should remain on the train to Bath Spa (19:24) and change there for the 19:39 Portsmouth Harbour service which calls at Trowbridge (19:57) and Westbury (20:05).

Customers travelling to or from Melksham will be provided with alternative transport. A coach has been requested to run at 19:15 from Chippenham to Westbury via Melksham and Trowbridge. Please see station signs for the location of the rail replacement stop.

Further train services are available between Westbury and Southampton Central.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on July 28, 2021, 01:33:19 am
It would was reinstated at 16:36 before being cancelled again in its entirety at 17:15.  Immediately thereafter it was then booked to start from Westbury rather than Gloucester.  I missed the latter two changes.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 28, 2021, 08:28:59 am
It would was reinstated at 16:36 before being cancelled again in its entirety at 17:15.  Immediately thereafter it was then booked to start from Westbury rather than Gloucester.

I appreciate that GWR are having staffing and organisation problems at present, but this sort of moving feast really makes it hard for passengers (customers) to plan how they will use the product they have bought.   Not totally sure what the solution is, but as it is, people are put off trains that later run.   The alternative information offered yesterday, later in the day, was good - but what we really need is a system with a reliability which removes the need for such information in the first place.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 28, 2021, 06:00:50 pm
Quote
18:39 Westbury to Swindon due 19:21
20:47 Swindon to Westbury due 21:28

20:47 Swindon to Westbury due 21:28 will be cancelled.
This is due to a fault with the signalling system.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 28, 2021, 06:35:32 pm
Quote
18:55 Westbury to Swindon due 20:25
21:10 Chippenham to Westbury due 22:00
An additional bus service has been planned to operate as shown 21:10 Chippenham to Westbury due 22:00.
Additional Information
A coach from Burrows Coaches will be covering this rail replacement service.

Please check station signs and wait for the replacement road transport at the designated stop.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: GBM on July 29, 2021, 06:24:13 am
Quote
18:55 Westbury to Swindon due 20:25
21:10 Chippenham to Westbury due 22:00
An additional bus service has been planned to operate as shown 21:10 Chippenham to Westbury due 22:00.
Additional Information
A coach from Burrows Coaches will be covering this rail replacement service.

Please check station signs and wait for the replacement road transport at the designated stop.
Sounds good until someone out of area sees that, and wonders where said designated stop is.
Designated stops will be different at most stations of course.
Too much information to list every station designated stop, so not sure what the answer to that one is.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 29, 2021, 06:41:17 am
Quote
Please check station signs and wait for the replacement road transport at the designated stop.
Sounds good until someone out of area sees that, and wonders where said designated stop is.
Designated stops will be different at most stations of course.
Too much information to list every station designated stop, so not sure what the answer to that one is.

I have added "check station signs" to concerns.  The only full departure screen at Melksham Station has been switched off for months.  The second sign (on the platform) only lists trains at that platform; it may say "Cancelled" but it never tells you there's an alternative bus.   Reported multiple times ...


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 29, 2021, 02:21:52 pm
Quote
20:06 Westbury to Cheltenham Spa due 22:05
20:06 Westbury to Cheltenham Spa due 22:05 will be terminated at Gloucester.
It will no longer call at Cheltenham Spa.
This is due to a shortage of train crew.
Additional Information
Passengers for Cheltenham are advised to alight at Gloucester and await the 22:25 GWR departure for Cheltenham.

NP (unless there's a connection north of Cheltenham you were hoping to catch)


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: rogerw on July 29, 2021, 03:41:48 pm
No problem there. Just catch the Cardiff - Birmingham service at Gloucester


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on July 29, 2021, 03:43:06 pm
Quote
16:25 Westbury to Swindon due 17:08
16:25 Westbury to Swindon due 17:08 will be cancelled.
This is due to a member of on-train staff being taken ill.
Additional Information
Customers at Westbury and Trowbridge travelling to Chippenham or Swindon should travel on the 16:40 Gloucester service (16:46 from Trowbridge) and change at Bath Spa for the 17:45 service to London Paddington which calls at Chippenham (17:56) and Swindon at 18:10.

Road transport has been requested to run in place of this train service from Westbury to Chippenham, calling at Trowbridge and Melksham. Details will be provided here once confirmed.

Quote
17:36 Swindon to Westbury due 18:17
17:36 Swindon to Westbury due 18:17 will be cancelled.
This is due to a member of on-train staff being taken ill.
Additional Information
Customers at Swindon and Chippenham travelling to Trowbridge or Westbury should travel on the 17:33 Taunton service from Swindon (17:45 from Chippenham) and change at Bath Spa for the 18:03 service towards Weymouth which calls at Trowbridge (18:25) and Westbury (18:32). Tickets routed via Melksham will be accepted via Bath Spa.

Customers travelling to Melksham should change at Chippenham.

Road transport has been requested to run from Chippenham to Westbury calling at Melksham and Trowbridge. Details will be provided here once confirmed.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 29, 2021, 04:10:58 pm
Quote
Road transport has been requested to run from Chippenham to Westbury calling at Melksham and Trowbridge. Details will be provided here once confirmed.

Thanks, Bob ... updated a few minutes ago:

Quote
A Chandlers Coach Travel coach has been arranged to run from Chippenham to Westbury calling at Melksham and Trowbridge.

I'm actually headed home and was booked onto that train ...


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Phil on July 29, 2021, 05:48:45 pm


Quote
A Chandlers Coach Travel coach has been arranged to run from Chippenham to Westbury calling at Melksham and Trowbridge.

I was on the reverse of that - scheduled 16:25 service Chandlers coach from Westbury through to Swindon. Interesting chat with the coach driver. Coach just back from its only trip of the last 16 months - all the way to Spain for a compulsory wheelchair lift to be fitted, cost the company £30k per coach. All of its drivers furloughed, no other income. He had no idea how Chandlers are still going - they have no school contracts either. Our driver was cutting his hedge in Chapmanslade when he got the call at 3:45 to go to Westbury. Got to Melksham at around 10 past 5 (half an hour late) so it's probably not reached Swindon yet.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 29, 2021, 07:32:52 pm


Quote
A Chandlers Coach Travel coach has been arranged to run from Chippenham to Westbury calling at Melksham and Trowbridge.

I was on the reverse of that - scheduled 16:25 service Chandlers coach from Westbury through to Swindon. Interesting chat with the coach driver. Coach just back from its only trip of the last 16 months - all the way to Spain for a compulsory wheelchair lift to be fitted, cost the company £30k per coach. All of its drivers furloughed, no other income. He had no idea how Chandlers are still going - they have no school contracts either. Our driver was cutting his hedge in Chapmanslade when he got the call at 3:45 to go to Westbury. Got to Melksham at around 10 past 5 (half an hour late) so it's probably not reached Swindon yet.

I had a much briefer chat with him at Chippenham, where he arrived at around 17:30 and dropped off a good handful of people ... asked him if he was headed back to Melksham - "yes, eventually, after I've been to Swindon"; Chippenham Station staff had told me 18:10 for the coach, which I think was distinctly optimistic - probably more like 18:30 after his round trip to Swindon. So that would have been 18:50 rather than 18:01 at Melksham.  Real Time Trains doesn't track Rail Replacement Buses, so that's just an educated guess.

My plan had been to arrive in Swindon at 16:57 (from Cheltenham Spa) and catch the 17:36 to Melksham for 18:01.   Warned of the cancellation ahead of time, I connect at Swindon into the 16:58 Bristol train (very tight!!!) and got to Chippenham for 17:15, on via the last Faresaver bus of the day at 17:36, 18:04 into Melksham Market Place.   Warned by the barrier staff at Chippenham that my rail ticket would not be accepted on the bus (stupid restriction as both trains and buses are essentially government contracts now!) I swiped my old foggies pass and contributed an extra shekel to the Pickfords.

Nine trains, three buses and two taxi journeys today.   Only the last leg went wrong; sadly, had I been asked to bet on which leg wouldn't work before the day started, that's would have been my first choice.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on July 29, 2021, 09:43:51 pm
The only full departure screen at Melksham Station has been switched off for months. 

Just to clarify.  It hasn’t been “switched off” - which suggests a deliberate act - it has failed.  Various departments are looking at it to establish why it isn’t working but none have yet come up with a fix which is frustrating and it should have been fixed by now.  However it hasn’t - and won’t be - forgotten.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: eightonedee on July 29, 2021, 10:29:44 pm
Quote
Quote from: grahame on Today at 06:41:17 am
The only full departure screen at Melksham Station has been switched off for months.

Just to clarify.  It hasn’t been “switched off” - which suggests a deliberate act - it has failed.  Various departments are looking at it to establish why it isn’t working but none have yet come up with a fix which is frustrating and it should have been fixed by now.  However it hasn’t - and won’t be - forgotten.

Dare I suggest that this would not have happened at one of the main stations on the network, and certainly not at Paddington?



Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on July 29, 2021, 10:33:22 pm
The only full departure screen at Melksham Station has been switched off for months. 

Just to clarify.  It hasn’t been “switched off” - which suggests a deliberate act - it has failed.  Various departments are looking at it to establish why it isn’t working but none have yet come up with a fix which is frustrating and it should have been fixed by now.  However it hasn’t - and won’t be - forgotten.

Thank you, Bob.   But I do have to suggest that the person who wrote the advice to "check the station signs" was not aware, or perhaps had forgotten, or felt that Melksham wasn't important enough to offer correct information and wrote just for everywhere else.  ;D ;D

Information on why it's not working had not been previously provided - just "thank you for letting us know - [we'll look at it / we're working on it]" (edit - pm sent with details / "back after software upgrade" hinted). The WebTIS screen - which used to provide the information to people by the station gate - has been covered by a notice common to many (all?) such screens across the GWR area. That switch off is - judging by that pattern of behaviour by the TOC - a deliberate act.  Without any feedback, I and passengers really knew no better "why" when the other screen went off, while the other display on the same pole still works ... and does it really matter why ... there has been no live information about rail replacement buses, other alternative arrangement, or longer view beyond next two scheduled trains, for months ...

(http://www.wellho.net/pix/halfdata_20210729.jpg)

Dare I suggest that this would not have happened at one of the main stations on the network, and certainly not at Paddington?

You took words out of my mouth as I wrote!





Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 01, 2021, 06:02:13 am
Quote
08:48 Westbury to Swindon due 09:30
09:40 Swindon to Weymouth due 11:55

Facilities on the 09:40 Swindon to Weymouth due 11:55.
This is due to more trains than usual needing repairs at the same time.
Will be formed of 2 coaches instead of 3.

Do you remember the days when summer weekend day trips trains into Weymouth were 5 carriages, or even an HST?


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 01, 2021, 08:26:42 am
July summary

520 trains scheduled to call at Melksham in July
- 46 of them were cancelled
- 54 of them were "significantly late" using GWR definition - 5 minutes or more
- 340 of them were on time
- the remaining 80 were late, but less than 5 minutes late

Of the 474 that ran, around 10 (pairs we logged on 7th, 15th, 18th, 23rd and 27th July) were announced online as cancelled, but were later re-instated.

This performance is significantly below industry targets, and makes it hard to promote public transport use where one of the key things people are looking for is reliability.

Further detail, analysis, and outcomes at http://www.passenger.chat/25297 in our "Transport Scholars" area.  If you wish to be added to the Transport Scholars area, please send me a personal message or "like" this post, which I will monitor for the next 3 days.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on August 02, 2021, 01:39:52 pm
Quote
16:25 Westbury to Swindon due 17:08

16:25 Westbury to Swindon due 17:08 will be cancelled.
This is due to a shortage of train crew.

Quote
17:36 Swindon to Westbury due 18:17

17:36 Swindon to Westbury due 18:17 will be cancelled.
This is due to a shortage of train crew.

Quote
18:39 Westbury to Swindon due 19:21

18:39 Westbury to Swindon due 19:21 will be cancelled.
This is due to a shortage of train crew.

Quote
20:47 Swindon to Westbury due 21:28

20:47 Swindon to Westbury due 21:28 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 02, 2021, 01:49:32 pm
Deja Vu ... looking back through some very old threads!

As requested in another thread, here is a log of the running of the 06:19 from Swindon since the timetable changes of last December.  ...

Note that you'll find occasional gaps in the log, and they are typically when there were problems with the trains and / or reporting system - for example for 22nd July when the whole system was in chaos and (of course) the train failed to run.  I also know there are instances where trains due to call at Melksham show up with "false positives" on this system - in other words, they are recorded as running a few minutes before they are due, but then get cancelled or just disappear off the radar.

What does this mean?  Well - the week commencing 22nd July.  I believe it didn't run on 22nd.  Another thread tells me it was cancelled on 25th.   This system admits it was cancelled on 26th .... so as far as I'm aware, it ran just twice that week and was cancelled three times.    The system claims it ran three times, was cancelled once, and didn't know once.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on August 04, 2021, 11:54:23 am
Quote
16:25 Westbury to Swindon due 17:08
16:25 Westbury to Swindon due 17:08 will be cancelled.

This is due to a shortage of train crew.

Additional Information
Customers at Westbury and Trowbridge travelling to Chippenham or Swindon should travel on the 16:40 Gloucester service (16:46 from Trowbridge) and change at Bath Spa for the 17:45 service to London Paddington which calls at Chippenham (17:56) and Swindon at 18:10.

A Pewsey Vale coach has been arranged to run in place of this train service from Westbury to Chippenham, calling at Trowbridge and Melksham. Please check the stations Onward Travel Information poster and wait for the replacement road transport at the designated stop.

Quote
17:36 Swindon to Westbury due 18:17
17:36 Swindon to Westbury due 18:17 will be cancelled.

This is due to a shortage of train crew.

Additional Information
Customers at Swindon and Chippenham travelling to Trowbridge or Westbury should travel on the 17:33 Taunton service from Swindon (17:45 from Chippenham) and change at Bath Spa for the 18:03 service towards Weymouth which calls at Trowbridge (18:25) and Westbury (18:32). Tickets routed via Melksham will be accepted via Bath Spa.

Customers travelling to Melksham should change at Chippenham.

A Pewsey Vale coach has been arranged to run from Chippenham to Westbury calling at Melksham and Trowbridge. Please check the stations Onward Travel Information poster and wait for the replacement road transport at the designated stop.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on August 04, 2021, 12:58:58 pm
Quote
14:16 Westbury to Swindon due 15:02

14:16 Westbury to Swindon due 15:02 will be cancelled.
This is due to a shortage of train crew.

Quote
15:14 Swindon to Westbury due 15:55

15:14 Swindon to Westbury due 15:55 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on August 04, 2021, 02:38:33 pm
Quote
18:39 Westbury to Swindon due 19:21

18:39 Westbury to Swindon due 19:21 will be cancelled.
This is due to a shortage of train crew.

Quote
20:47 Swindon to Westbury due 21:28

20:47 Swindon to Westbury due 21:28 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 04, 2021, 02:43:47 pm
Quote
16:25 Westbury to Swindon due 17:08
16:25 Westbury to Swindon due 17:08 will be cancelled.

This is due to a shortage of train crew.

Additional Information
Customers at Westbury and Trowbridge travelling to Chippenham or Swindon should travel on the 16:40 Gloucester service (16:46 from Trowbridge) and change at Bath Spa for the 17:45 service to London Paddington which calls at Chippenham (17:56) and Swindon at 18:10.

A Pewsey Vale coach has been arranged to run in place of this train service from Westbury to Chippenham, calling at Trowbridge and Melksham. Please check the stations Onward Travel Information poster and wait for the replacement road transport at the designated stop.

Quote
17:36 Swindon to Westbury due 18:17
17:36 Swindon to Westbury due 18:17 will be cancelled.

This is due to a shortage of train crew.

Additional Information
Customers at Swindon and Chippenham travelling to Trowbridge or Westbury should travel on the 17:33 Taunton service from Swindon (17:45 from Chippenham) and change at Bath Spa for the 18:03 service towards Weymouth which calls at Trowbridge (18:25) and Westbury (18:32). Tickets routed via Melksham will be accepted via Bath Spa.

Customers travelling to Melksham should change at Chippenham.

A Pewsey Vale coach has been arranged to run from Chippenham to Westbury calling at Melksham and Trowbridge. Please check the stations Onward Travel Information poster and wait for the replacement road transport at the designated stop.

If you were hoping to get the 16:25, into Swindon at 17:08, you'll get there instead at 18:10 - 62 minutes late.  I note they're not talking about ticket acceptance in that direction, but I suspect they would accept a "via Melksham" ticket in practice.

If you were hoping to get the 17:36, into Westbury at 18:17, you'll get there instead at 18:32 (15 minutes late) if you arrived early enough at Swindon to catch the train that normally runs ahead of the cancelled one.   If you are one of these people who arrives at the station last minute, you would not get to Westbury until 19:04 - that's 47 minutes late.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 05, 2021, 04:38:40 am
Quote
06:34 Salisbury to Cheltenham Spa due 09:03
06:34 Salisbury to Cheltenham Spa due 09:03 will be terminated at Gloucester.
It will no longer call at Cheltenham Spa.
This is due to a shortage of train crew.

Yes, that DOES run via the TransWilts line ... the number of passengers remaining on the train at Swindon is relatively few (lots off and on there while it reverses).  And there's another Gloucester - Cheltenham service about 20 minutes later.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 05, 2021, 01:12:34 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.

Thank you for running the TransWilts section. ;D


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 06, 2021, 06:47:16 am
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.

Thank you for running the TransWilts section. ;D

Quote
06:11 Swindon to Southampton Central due 08:08
06:11 Swindon to Southampton Central due 08:08 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.

"Thank you for running the TransWilts section." - ditto!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 06, 2021, 08:54:46 am
Quote
14:16 Westbury to Swindon due 15:02
14:16 Westbury to Swindon due 15:02 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers at Westbury and Trowbridge travelling to Chippenham or Swindon should travel on the 14:41 Bristol Temple Meads service (14:48 from Trowbridge) and change at Bath Spa for the 15:43 service to London Paddington which calls at Chippenham (15:54) and Swindon at 16:08. Tickets routed via Melksham will be accepted via Bath Spa.

A Pewsey Vale coach has been arranged to run in place of this train service from Westbury to Chippenham, calling at Trowbridge and Melksham. Please check the stations Onward Travel Information poster and wait for the replacement road transport at the designated stop.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay
Last Updated:06/08/2021 08:32


Quote
15:14 Swindon to Westbury due 15:55
15:14 Swindon to Westbury due 15:55 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers at Swindon and Chippenham travelling to Trowbridge or Westbury should travel on the 15:29 Bristol Temple Meads service from Swindon (15:41 from Chippenham) and change at Bath Spa for the 16:03 service towards Westbury which calls at Trowbridge (16:24) and Westbury (16:32). Tickets routed via Melksham will be accepted via Bath Spa.

Customers travelling to Melksham should change at Chippenham.

A Pewsey Vale coach has been arranged to run from Chippenham to Westbury calling at Melksham and Trowbridge. Please check the stations Onward Travel Information poster and wait for the replacement road transport at the designated stop.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay
Last Updated:06/08/2021 08:35

Hugely appreciate the extra passenger-friendly data being provided, but one cheer not three - really the trains should be run, eh, and not so frequently cancelled.

Noting that Swindon arrival for diverted passenger is an hour and six minutes after the schedued train time, and the Westbury arrival is 37 minutes after the scheduled train time - these delay on a journey which normally takes no longer than 45 minutes.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on August 06, 2021, 09:22:29 am
Both now re-instated.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 06, 2021, 09:45:56 am
Both now re-instated.

Good. Two cheer not three level - still put people who are flagged up on changes, or happen to have checked ahead (as recommended by GWR) off using the train.

While it was cancelled, I was picking up on
Quote
Please check the stations Onward Travel Information poster and wait for the replacement road transport at the designated stop.
and mapping the advice.

(http://www.wellho.net/pix/aroundthehouses.jpg)

Arriving from the town on foot (marker 1) people go to the platform (marker 2) to find the train cancelled.  They go out into the pick up and drop  off car park to check on the whole-station (not just platform) screen (marker 3) - reported as working again yesterday after 3 months out of order and are redirected to the onward travel poster (marker 4) which tells them where the bus will call (it's marker 5).

Very silly suggestion scenario - I'm sure no-one will do that.  But a bus stop flag on the rail replacement bus stop that SAYS "Rail replacement buses call here" would be really useful.  There has (sporadically) been an onwards travel poster in the pickup / drop-off car park (not sure if it's there at the moment), and a timetable near the station gate too ...


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Lee on August 06, 2021, 09:47:50 am
Both now re-instated.

And less than half an hour after grahame posted as well...I have "Hail The Chief" cued up and ready to play  ;D


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on August 06, 2021, 09:58:31 am
Both now re-instated.

And less than half an hour after grahame posted as well...I have "Hail The Chief" cued up and ready to play  ;D

Hold that thought............

15:45 Chippenham to Westbury due 16:35
Additional 15:45 Chippenham to Westbury due 16:35 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on August 06, 2021, 10:07:03 am
That is the replacement bus being cancelled now the train is running again.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on August 06, 2021, 10:09:09 am
That is the replacement bus being cancelled now the train is running again.

Let the music play.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: stuving on August 06, 2021, 10:46:54 am
That is the replacement bus being cancelled now the train is running again.

In that case, should it not be "due to a lack of shortage of train crew"? Or even "due to fewer train crew being unavailable than usual"?


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 07, 2021, 01:40:10 pm
Quote
15:03 Westbury to Swindon due 15:49
16:03 Swindon to Westbury due 16:45

Quote
16:03 Swindon to Westbury due 16:45 will be cancelled.
This is due to a derailment within the depot.
Additional Information
Following repairs needed after a low speed derailment of an empty train at Fratton depot on Wednesday night, a number of our trains have been unable to leave the depot. This has meant that some services these trains should have operated have been unable to run.

A Pewsey Vale coach has been arranged to run from Swindon to Westbury calling at Chippenham, Melksham and Trowbridge. Please check the stations Onward Travel Information poster and wait for the replacement road transport at the designated stop.

Customers tickets will be accepted to travel by train via Bath Spa, however owing to a reduced train service between Swindon and Bath Spa today it may be quicker to travel on the replacement bus service.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 07, 2021, 01:45:01 pm
Quote
15:03 Westbury to Swindon due 16:33
16:03 Swindon to Westbury due 17:33

An additional bus service has been planned to operate as shown 16:03 Swindon to Westbury due 17:33.
Additional Information
A Pewsey Vale coach will be covering this journey.

Please check the stations Onward Travel Information poster and wait for the replacement road transport at the designated stop.

Thank you.

Reminds me of the o-l-d graphic we had of train journey times v bus journey times.  45 minutes by train v 90 minutes by bus, even when the bus is not routed and stopping to pick up and drop off people between stations.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 07, 2021, 02:46:48 pm
Quote
15:03 Westbury to Swindon due 16:33
16:03 Swindon to Westbury due 17:33

An additional bus service has been planned to operate as shown 16:03 Swindon to Westbury due 17:33.
Additional Information
A Pewsey Vale coach will be covering this journey.

Please check the stations Onward Travel Information poster and wait for the replacement road transport at the designated stop.

Thank you.

Reminds me of the o-l-d graphic we had of train journey times v bus journey times.  45 minutes by train v 90 minutes by bus, even when the bus is not routed and stopping to pick up and drop off people between stations.

(http://www.savethetrain.org.uk/tbt.jpg)

and I also found

(http://www.savethetrain.org.uk/twb.jpg)

and

(http://www.savethetrain.org.uk/twa.jpg)






Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Lee on August 07, 2021, 04:26:07 pm
(http://www.savethetrain.org.uk/twb.jpg)

and

(http://www.savethetrain.org.uk/twa.jpg)

I remember creating those timetable proposals together with you on your whiteboard at Well House Manor in the mid 2000s!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 07, 2021, 05:14:30 pm
I remember creating those timetable proposals together with you on your whiteboard at Well House Manor in the mid 2000s!

What is remarkable is just how close we were with the Westbury to Swindon suggestion with what's running (crew, rolling stock, infrastucture permitting) these days.

From Westbury

200x         202x
proposed   actual

05:45   05:17
           07:05
07:45   07:37
09:45   09:45
12:45   12:16
14:45   16:16
16:45   16:25
18:45   18:39
20:45   20:06
22:45

From Swindon

200x         202x
proposed   actual

06:45   06:11
08:45   08:45
10:45   11:06
13:45   13:15
15:45   15:14
17:45   17:36
           18:52
19:45
           20:45
21:45


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 08, 2021, 06:08:17 am
This is one heck of a log for a little local line with less than 10 trains each way!

Quote
14:47 Westbury to Swindon due 15:29
14:47 Westbury to Swindon due 15:29 will be cancelled.
This is due to a fault on this train.
Further Information
Customers travelling from unstaffed stations are requested to make use of the Customer Help Point systems available, or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers travelling, and their intended destinations. This will enable us to get suitable road replacement transport to customers as quickly as possible.

Quote
15:41 Swindon to Frome due 16:31
15:41 Swindon to Frome due 16:31 will be reinstated.
It will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a fault on this train.
Further Information
Customers travelling from unstaffed stations are requested to make use of the Customer Help Point systems available, or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers travelling, and their intended destinations. This will enable us to get suitable road replacement transport to customers as quickly as possible.

Quote
10:44 Westbury to Swindon due 11:31
10:44 Westbury to Swindon due 11:31 will be starting late from Westbury and is expected to be 10 minutes late.
This is due to a fault on this train.

Quote
18:35 Westbury to Swindon due 19:17
19:29 Swindon to Westbury due 20:11
20:20 Westbury to Swindon due 21:04
21:13 Swindon to Westbury due 21:53

Facilities on the 18:35 Westbury to Swindon due 19:17.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.

Two significant cancellations with "use the help point at the station" instructions, suggesting that there's no replacement transport booked but rather it's being done on the fly; the "15:41 Swindon to Frome due 16:31 will be reinstated. It will be started from Westbury." is misleading.  Just the last 9 minutes of the 50 minute journey; George Orwell would be proud of the doublespeak!

Slightly late run and short forms not an issue. Lack of promotion this summer (post covid, shocking reliability figures, Bristol engineering) makes 2 carriages adequate.  That is NOT to say the trains will be quiet - just that two will do.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 09, 2021, 07:02:05 am
Quote
06:11 Swindon to Southampton Central due 08:08
06:11 Swindon to Southampton Central due 08:08 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to engineering works not being finished on time.

Quote
07:35 Westbury to Swindon due 08:17
07:35 Westbury to Swindon due 08:17 will be starting late from Westbury and is expected to be 15 minutes late.
This is due to engineering works not being finished on time.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 09, 2021, 05:54:08 pm
And today's cancellations are ...

Quote
17:36 Swindon to Westbury due 18:17
18:39 Westbury to Swindon due 19:21

18:39 Westbury to Swindon due 19:21 will be cancelled.
This is due to a points failure.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 09, 2021, 05:56:10 pm
And today's cancellations are ...

Quote
17:36 Swindon to Westbury due 18:17
18:39 Westbury to Swindon due 19:21

18:39 Westbury to Swindon due 19:21 will be cancelled.
This is due to a points failure.

Missed one!

Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be cancelled.
This is due to more trains than usual needing repairs at the same time.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on August 09, 2021, 07:34:42 pm
20:06 Westbury to Cheltenham Spa due 22:05
20:06 Westbury to Cheltenham Spa due 22:05 will be started from Swindon.

It will no longer call at Westbury, Trowbridge, Melksham and Chippenham.
This is due to train crew being delayed by service disruption.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on August 10, 2021, 06:55:25 am
06:11 Swindon to Southampton Central due 08:08

06:11 Swindon to Southampton Central due 08:08 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 10, 2021, 07:14:36 am
06:11 Swindon to Southampton Central due 08:08

06:11 Swindon to Southampton Central due 08:08 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.

Thanks ... here we (don't) go ... again!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on August 10, 2021, 07:24:29 am
06:11 Swindon to Southampton Central due 08:08

06:11 Swindon to Southampton Central due 08:08 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.

Thanks ... here we (don't) go ... again!

I believe the earlier Westbury - Swindon service was cancelled too.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 10, 2021, 07:58:21 am
06:11 Swindon to Southampton Central due 08:08

06:11 Swindon to Southampton Central due 08:08 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.

Thanks ... here we (don't) go ... again!

I believe the earlier Westbury - Swindon service was cancelled too.

Thanks, yes, it was, though I was not up quite that early this morning to "see" it.  A long evening last night, far past my bed time, saving the Melksham Assembly Hall ... http://grahamellis.uk/blog222.html ...


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 10, 2021, 06:17:00 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.

OK ... section with the longest wait (18:52 to 20:45 off Swindon) still running.   29 minute wait for passengers from Westbury headed south.  south from Salisbury, there's also an SWR service 9 minutes earlier.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 11, 2021, 02:28:29 am
Quote
17:36 Swindon to Westbury due 18:17
18:39 Westbury to Swindon due 19:21
20:47 Swindon to Westbury due 21:28

20:47 Swindon to Westbury due 21:28 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 11, 2021, 07:13:45 am
Quote
17:36 Swindon to Westbury due 18:17
18:39 Westbury to Swindon due 19:21
20:47 Swindon to Westbury due 21:28

20:47 Swindon to Westbury due 21:28 will be cancelled.
This is due to a shortage of train crew.

and by the looks of things, re-instated.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 16, 2021, 04:07:22 am
Quote
07:35 Westbury to Swindon due 08:17
08:45 Swindon to Westbury due 09:26

08:45 Swindon to Westbury due 09:26 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 16, 2021, 06:03:17 am
Quote
06:11 Swindon to Southampton Central due 08:08

06:11 Swindon to Southampton Central due 08:08 will be reinstated.
It will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 16, 2021, 01:27:33 pm
Quote
17:50 Gloucester to Southampton Central due 20:36

17:50 Gloucester to Southampton Central due 20:36 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: brooklea on August 17, 2021, 06:55:34 am
Quote
17:50 Gloucester to Southampton Central due 20:36

17:50 Gloucester to Southampton Central due 20:36 will be cancelled.
This is due to a shortage of train crew.
For the record, the Gloucester to Westbury section was later reinstated.

Bus connection provided from Westbury on to Southampton.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 17, 2021, 08:14:14 am
For the record, the Gloucester to Westbury section was later reinstated.

Thank you

Quote
Bus connection provided from Westbury on to Southampton.

Yuk! 

Noting significant concern from DILTON MARSH at all the cancellations that are happening there; a noticeable part of their sparse service is provided by the extended TransWilts trains at 06:11 and 18:52 from Swindon, and their return workings from Southampton. 

Whilst there's no other passenger trains through Melksham (on the Swindon - Westbury leg), there ARE other services from Westbury to Southampton, and I wouldn't have thought it beyond the wit of train control to add an extra stop on one of these when the TransWilts extensions are cancelled south of Westbury.   But then ... the folks in train control are looking after thousands of journeys, tens of thousand of individual stops - so perhaps we should flag up to them .... if you cancel a train due to call at Dilton Marsh, please stop one of the Portsmouth to Cardiff (and Cardiff to Portsmouth) trains there to give the passengers a [real/rail] alternative..  The stops are already made by a handful of these trains, early morning and evening - no reason not to do so in place of a cancelled TransWilts extension.



Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 17, 2021, 01:44:19 pm
Quote
13:15 Swindon to Westbury due 13:56
14:20 Westbury to Swindon due 15:02

Facilities on the 14:20 Westbury to Swindon due 15:02.
Toilet facilities are not available.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 18, 2021, 09:09:04 am
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.

Is Dilton Marsh moving towards an even greater percentage cancellations than Melksham?

What alternative arrangements are there for customers to and from there?


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: brooklea on August 18, 2021, 05:16:51 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.

Is Dilton Marsh moving towards an even greater percentage cancellations than Melksham?

What alternative arrangements are there for customers to and from there?

Reinstated now


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 19, 2021, 09:03:39 pm
Quote
20:06 Westbury to Cheltenham Spa due 22:05
20:06 Westbury to Cheltenham Spa due 22:05 will be delayed at Swindon.
This is due to the train departing late to maintain customer connections.

Sounds like common sense.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 20, 2021, 05:34:07 am
Quote
05:17 Westbury to Swindon due 05:59
06:11 Swindon to Southampton Central due 08:08
09:45 Westbury to Swindon due 10:34
11:05 Swindon to Westbury due 11:46
12:20 Westbury to Swindon due 13:02
13:15 Swindon to Westbury due 13:56
14:20 Westbury to Swindon due 15:02
15:14 Swindon to Westbury due 15:55
16:25 Westbury to Swindon due 17:08

16:25 Westbury to Swindon due 17:08
Facilities on the 16:25 Westbury to Swindon due 17:08.
This is due to a shortage of train crew.
Will be formed of 3 coaches instead of 5.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay
Last Updated:20/08/2021 04:13

Err ... surprised at 5 cars in the first place.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 21, 2021, 10:43:39 am
Quote
10:33 Westbury to Swindon due 11:17
10:33 Westbury to Swindon due 11:17 will be cancelled.
This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 22, 2021, 06:11:52 am
Quote
11:03 Weymouth to Swindon due 13:27
11:03 Weymouth to Swindon due 13:27 will be terminated at Westbury.
It will no longer call at Trowbridge, Melksham, Chippenham and Swindon.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on August 22, 2021, 09:33:00 am
14:47 Westbury to Swindon due 15:29
14:47 Westbury to Swindon due 15:29 will be cancelled.
This is due to a shortage of train crew.

13:41 Swindon to Weymouth due 15:51
13:41 Swindon to Weymouth due 15:51 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: GBM on August 22, 2021, 11:08:34 am
.....

I wondered who would take up the mantle.........  ;D


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on August 22, 2021, 11:28:02 am
Quote
15:41 Swindon to Frome due 16:31

15:41 Swindon to Frome due 16:31 will be cancelled.
This is due to a shortage of train crew.

Quote
16:41 Frome to Swindon due 17:34

16:41 Frome to Swindon due 17:34 will be started from Westbury.
It will no longer call at Frome.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 22, 2021, 11:32:24 am
.....

I wondered who would take up the mantle.........  ;D

Thank goodness we have made the very blunt (and heart-breaking) decision at the Melksham Transport User Group NOT to promote train use to new leisure travellers from our station this summer. 

I would be embarrassed to have to explain what had gone wrong on something we suggested, and with cancellations more days than not - leaving 4 HOUR gaps between trains per typical connection, likely to do more harm to long term prospects than any good from working days.

For sure, we can be sympathetic to a shortage of staff due to covid. But that sympathy has to be tempered by problems explained for other reasons in previous years.  Tempered further by a feeling that staff numbers had been reduced to just enough to run a fair-weather service if everything was OK with no contingency. And tempered by us noticing that someone who has to decide which services to cancel thinks it's OK to leave 4 hour gaps on our line, while running trains 30 minutes apart elsewhere.

I travelled from Melksham yesterday.
... on a wet Saturday.
... in the opposite direction to the major flow from the town.
And that 2 car train was busy - around 100 passengers.  We are NOT short or passengers, even if not promoting

How much of a success? Well - the 2014 to 2016 trial (and beyond) were a one carriage train, with a challenge to get 20 users on the average train to, from or through Melksham.   Ladies and Gentlemen at GWR and the DfT,  we have met your aspirations 5 times over in spite of the issues with the service.  Please have the good grace to step up the reliability of our service, in line with other lines, such that we don't have any longer wait at Melksham than there would be at Warminster or Stroud or Furze Platt in the event or a cancellation.   Levelling up, please!



Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 22, 2021, 06:55:42 pm
Thank goodness we have made the very blunt (and heart-breaking) decision at the Melksham Transport User Group NOT to promote train use to new leisure travellers from our station this summer. 

And today after I wrote that.

Quote
17:53 Weymouth to Bristol Parkway due 20:55 will be cancelled.
This is due to a shortage of train crew.

Additional Information

Limited rail replacement road transport from Weymouth for Upwey, Dorchester West, Yeovil Pen Mill, Castle Cary, Bruton, Frome and Westbury has been arranged.

That's the Melksham to Weymouth day out ... I am so glad I'm not having to explain to people that I have encouraged to take a great trip why they've had a pretty grotty bus ride (and I wonder if they would have made the connecting train).   I would be embarrassed.

If there were another train 30 minutes or an hour behind, it would be a sensible back.  As it is, the "insurance plan" of limited buses is inadequate beyond belief.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Timmer on August 22, 2021, 10:34:44 pm
I dare say quite a few had a long bus ride home. Hope they put enough buses on to cover both the 16:10 and 17:53. See http://www.firstgreatwestern.info/coffeeshop/index.php?topic=25378.msg310543#new

Personally, I’d have stayed for the last train of the day, the 20:09 but I suspect that train was pretty busy tonight.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 23, 2021, 02:14:41 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 25, 2021, 07:44:01 pm
Quote
20:47 Swindon to Westbury due 21:28
20:47 Swindon to Westbury due 21:28 will be cancelled.
This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 25, 2021, 07:45:43 pm
Quote
17:50 Gloucester to Southampton Central due 20:36 will be delayed between Melksham and Westbury.
This is due to a broken down train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 26, 2021, 01:15:39 pm
And today's cancellations are ...

Quote
17:36 Swindon to Westbury due 18:17
18:39 Westbury to Swindon due 19:21

18:39 Westbury to Swindon due 19:21 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 26, 2021, 01:23:44 pm
And today's cancellations are ...

Quote
17:36 Swindon to Westbury due 18:17
18:39 Westbury to Swindon due 19:21

18:39 Westbury to Swindon due 19:21 will be cancelled.
This is due to a shortage of train crew.

Just added

Quote
16:25 Westbury to Swindon due 17:08
16:25 Westbury to Swindon due 17:08 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 26, 2021, 01:28:49 pm
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.

At least it's running on the TransWilts section - otherwise it would have been the second cancellation in a row and left a gap from quarter past three to quarter to nine from Swindon.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on August 26, 2021, 02:54:45 pm
16:41 and 17:36 will now run.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 27, 2021, 02:06:25 pm
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 27, 2021, 09:36:57 pm
Quote
20:06 Westbury to Cheltenham Spa due 22:05
20:06 Westbury to Cheltenham Spa due 22:05 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Timmer on August 28, 2021, 08:41:34 am
Not a cancellation but quite a delay:

Quote
06:38 Weymouth to Swindon due 09:06
06:38 Weymouth to Swindon due 09:06 is being delayed at Westbury and is now expected to be 45 minutes late.
This is due to train crew being delayed.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 28, 2021, 01:24:51 pm
Quote
19:35 Swindon to Westbury due 20:16
19:35 Swindon to Westbury due 20:16 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 29, 2021, 05:52:23 am
Quote
10:44 Westbury to Swindon due 11:31
11:41 Swindon to Westbury due 12:21

11:41 Swindon to Westbury due 12:21 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 30, 2021, 06:28:40 am
Quote
06:34 Salisbury to Swindon due 07:47
06:34 Salisbury to Swindon due 07:47 will be started from Westbury.
It will no longer call at Salisbury and Warminster.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on August 30, 2021, 07:24:01 am
Quote
06:54 Westbury to Southampton Central due 08:08
06:54 Westbury to Southampton Central due 08:08 will be cancelled.
This is due to a shortage of train crew.

That's usually the 06:11 from Swindon (06:36 at Melksham) - not scheduled to run from Swindon today because it's a Bank Holiday; similar lack of 05:17 from Westbury to Swindon (05:33 at Melksham).

The whole question of bank holidays, service changes on them, and indeed weekend changes is an interesting one. Our (Lisa and I) first day full day back from Holiday yesterday - Bank Holiday Sunday. Never the less, a great deal of activity and it gets increasingly hard to tell weekdays and weekends apart.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 01, 2021, 09:37:16 am
497 trains scheduled to call at Melksham in August 2021. 339 ran on time and 84 were slightly late - that's 423 "good" trains - an 85% performance measure. A further 38 ran significantly late, and the final 36 were cancelled - that's a 7.2% cancellation rate when the target is just 1%.

At least nine of the trains that ran were reported via online systems as being cancelled, but were later re-instated. As passengers are advised to "check before they travel", a train reported as "cancelled" but which then runs is as good as cancelled to the customer ... so that's really 45 cancelled - a cancellation rate of 9.1%

There ARE signs of the cancellation rate coming down later in August (another week or two of data needed to be sure that's a lasting change), and noting that there has been somewhat better alterative bus services than there have been in the past.  Long way to go on getting information out about the buses, and at times having them run even close to train times - I know of one that was an hour after the train was due, and with no real time data on the buses not really useful.  The real solution, of course, is to run the trains as they're supposed to run.

Some TransWilts service extensions (south of Westbury, north of Gloucester) also cancelled - short running services that did call at Melksham. In most cases, other trains were available within a reasonable time. No problem when cancelled outbound from Melksham. Inbound, connection misses are as bad as cancelling the train at Melksham - only such train noted was the 06:54 from Salisbury.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 02, 2021, 11:56:45 am
Quote
12:10 Westbury to Swindon due 13:02
13:15 Swindon to Westbury due 13:56

13:15 Swindon to Westbury due 13:56 will be cancelled.

This is due to a person hit by a train.
Additional Information
Customers at Swindon and Chippenham travelling to Trowbridge or Westbury should travel on the 13:57 Bath Spa from Swindon (14:09 from Chippenham) and change at Bath Spa for the 14:32 service towards Frome which calls at Trowbridge (14:53) and Westbury (15:01). Tickets routed via Melksham will be accepted via Bath Spa.

Customers travelling to Melksham should change at Chippenham and speak to station staff.

If you are travelling from Melksham station please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination.

Person hit by train is NOT on the TransWilts ... we've been taken over by important trains again.  But in all seriousness, this availability is why our line survived in passenger use and we appreciate these things happen occasionally (dynamic loop or redoubling would be nice, mind you!)

Noting much better customer information that we have been used to - THANK YOU - even if a 13:56 arrival gets pushed back over an hour to 15:01 ...

Quote
18:39 Westbury to Swindon due 19:21
20:47 Swindon to Westbury due 21:28

20:47 Swindon to Westbury due 21:28 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers at Swindon and Chippenham travelling to Trowbridge or Westbury should travel on the 20:57 Bristol Temple Meads service from Swindon (21:09 from Chippenham) and change at Bath Spa for the 21:40 service towards Portsmouth Harbour which calls at Trowbridge (21:59) and Westbury (22:06). Tickets routed via Melksham will be accepted via Bath Spa.

Customers travelling to Melksham should change at Chippenham and speak to station staff.

Customers at Melksham will be provided road transport from the station car park.

Oh dear ... again, better customer follow up than in the past.  But really cancelling the last train of the day is less than fortunate


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 02, 2021, 03:13:06 pm
 
Quote
14:10 Westbury to Swindon due 15:02
 15:14 Swindon to Westbury due 15:55

15:14 Swindon to Westbury due 15:55 will be starting late from Swindon and is expected to be 5 minutes late.
This is due to congestion.

14:10 was 19 minutes late.   We need a second track  ;D


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 03, 2021, 07:28:29 am
Quote
18:39 Westbury to Swindon due 19:21
20:47 Swindon to Westbury due 21:28

20:47 Swindon to Westbury due 21:28 will be cancelled.
This is due to a shortage of train crew.

Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 05, 2021, 09:15:40 am
Quote
18:35 Westbury to Swindon due 19:17
18:35 Westbury to Swindon due 19:17 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers at Westbury and Trowbridge travelling to Chippenham or Swindon may travel on the 18:59 Bristol Temple Meads service (19:04 from Trowbridge) and change at Bath Spa for the 20:14 service to London Paddington which calls at Chippenham (20:26) and Swindon (20:38). Tickets routed via Melksham will be accepted via Bath Spa.

Road transport has been requested to run between Westbury and Swindon, calling at Trowbridge, Melksham and Chippenham. Once confirmed details will be provided here.

Quote
19:29 Swindon to Westbury due 20:11
19:29 Swindon to Westbury due 20:11 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Customers at Swindon may travel on the 19:25 Weston-super-Mare service and change at Chippenham.

From Chippenham road transport has been requested to convey customers to Melksham, Trowbridge and Westbury. Once confirmed details will be provided here.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on September 05, 2021, 09:22:03 am
Quick as a flash they are both re-instated and two others briefly cancelled are also back!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on September 05, 2021, 09:22:56 am
Quick as a flash they are both re-instated and two others briefly cancelled are also back!

BBQ cancelled due to last minute sausage shortage?


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 05, 2021, 09:26:09 am
Quote
18:35 Westbury to Swindon due 19:17
19:29 Swindon to Westbury due 20:11
20:20 Westbury to Swindon due 21:04
21:13 Swindon to Westbury due 21:53

21:13 Swindon to Westbury due 21:53 will be reinstated and will now run as scheduled.

Thank you!   Hope not too many people got put off their day trips while they were shown as cancelled!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: GBM on September 05, 2021, 10:38:21 am
To me, that is the essence of the problem.
Journeycheck shows x,y,z are cancelled.
Why should I then have to keep on checking back to see if it's reinstated or short running, etc.

Easier to say 'Sod it, I'll drive, or go another day'.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on September 06, 2021, 10:12:04 am
Quote
09:45 Westbury to Swindon due 10:34
09:45 Westbury to Swindon due 10:34 will be cancelled.

This is due to a fault on this train.
Additional Information

Customers at Westbury and Trowbridge travelling to Chippenham or Swindon should travel on the 10:11 Cardiff Central service (10:17 from Trowbridge) and change at Bath Spa for the 10:43 service to London Paddington which calls at Chippenham (10:56) and Swindon at 11:09.

Customers at Westbury and Trowbridge travelling to Melksham should contact station staff or use the Customer Help-Point.

If you are travelling from Melksham station please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination.

Quote
11:05 Swindon to Westbury due 11:46
11:05 Swindon to Westbury due 11:46 will be cancelled.

This is due to a fault on this train.
Additional Information
Customers at Swindon and Chippenham travelling to Trowbridge or Westbury should travel on the 11:29 Bristol Temple Meads service from Swindon (11:41 from Chippenham) and change at Bath Spa for the 12:03 service towards Weymouth which calls at Trowbridge (12:25) and Westbury (12:31).

Customers travelling to Melksham should change at Chippenham and speak to station staff.

If you are travelling from Melksham station please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 06, 2021, 11:04:01 am
Quote
09:45 Westbury to Swindon due 10:34 will be cancelled.

11:05 Swindon to Westbury due 11:46 will be cancelled.

This is due to a fault on this train.

Jeeze - I was just on the phone chatting with an MTUG member about our decision NOT to have a stall at the River and Food festival at the weekend.   It was heartbreaking not to have a stand there; the MTUG decision was based on not wanting to marking what is a less than reliable service at present to newcomers who would be put off by significant disruption (and a single cancellation IS significant on such a sparse service).  Cancellations rather vindicate the decision - hate to "target" others, but could not the train for the 10:11 Westbury to Warminster have been commandeered, resuming its path at Warminster soon after 12 O'Clock?   Extra stops at DMH on 2 CDF->PMH and 1 PMH->CDF train and no big gaps left.

The 10:02 at Melksham has been one of the busiest trains of the day of late, picking up lots of people at Trowbridge and around 20 at Melksham. It is an unfortunate cancellation to say the least.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on September 06, 2021, 06:32:27 pm
Quote
17:50 Gloucester to Southampton Central due 20:36

17:50 Gloucester to Southampton Central due 20:36 has been reinstated.

It will be started from Westbury.

It will no longer call at Gloucester, Stonehouse, Stroud, Kemble, Swindon, Chippenham, Melksham and Trowbridge.

This is due to a fault occurring when detaching a part of this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 07, 2021, 07:01:32 am
From Melksham log at http://www.mtug.org.uk/record.html (because I missed the earlier one on Jouneycheck!)
Quote
06:36   Southampton Central   0655   engineering works not being finished on time
05:33   Swindon   0557   engineering works not being finished on time

and

Quote
06:11 Swindon to Southampton Central due 08:08
06:11 Swindon to Southampton Central due 08:08 will be starting late from Swindon.
This is due to engineering works not being finished on time.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 08, 2021, 05:01:16 pm
Quote
16:25 Westbury to Swindon due 17:08
16:25 Westbury to Swindon due 17:08 has been delayed at Westbury and is now 5 minutes late.
This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 09, 2021, 04:21:12 pm
Quote
17:50 Gloucester to Southampton Central due 20:36

17:50 Gloucester to Southampton Central due 20:36 will be started from Westbury.
It will no longer call at Gloucester, Stonehouse, Stroud, Kemble, Swindon, Chippenham, Melksham and Trowbridge.
This is due to a fault on this train.

Additional Information

Customers for Melksham, Trowbridge, and Westbury (from Gloucester, Stonehouse, Stroud, Kemble) should travel on the London Paddington service, which departs Gloucester at 18:14 - change at Swindon for road transport calling at Chippenham, Melksham, Trowbridge, and Westbury, departing Swindon at 19:15.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 11, 2021, 05:25:15 pm
Quote
16:03 Swindon to Westbury due 16:45
16:03 Swindon to Westbury due 16:45 has been previously delayed, has been further delayed at Trowbridge and is now 35 minutes late.
This is due to the police dealing with an incident.

Quote
16:37 Westbury to Swindon due 17:25
16:37 Westbury to Swindon due 17:25 will be diverted between Trowbridge and Chippenham and terminated at Chippenham.
It will no longer call at Melksham and Swindon.
It is being delayed at Westbury.
This is due to the police dealing with an incident.

Quote
17:35 Swindon to Westbury due 18:17
17:35 Swindon to Westbury due 18:17 will be started from Chippenham.
It will no longer call at Swindon.
This is due to the police dealing with an incident.

Quote
19:34 Swindon to Westbury due 20:16
Facilities on the 19:34 Swindon to Westbury due 20:16.
Disabled toilet facilities are not available.



Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on September 12, 2021, 05:06:41 pm
16:41 Frome to Swindon due 17:34

16:41 Frome to Swindon due 17:34 will be terminated at Westbury.
It will no longer call at Trowbridge, Melksham, Chippenham and Swindon.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 12, 2021, 05:09:53 pm
16:41 Frome to Swindon due 17:34 will be terminated at Westbury.

Thanks for spotting that ... and, inevitably the return:

Quote
17:45 Swindon to Westbury due 18:26
17:45 Swindon to Westbury due 18:26 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 12, 2021, 07:48:46 pm
Quote
19:29 Swindon to Westbury due 20:11
19:29 Swindon to Westbury due 20:11 will be starting late from Swindon.
This is due to this train being late from the depot.

Oh dear ... missed it on the way up on Journeycheck, ... looking back it was 30 minutes late at Melksham


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 13, 2021, 07:33:37 pm
Quote
18:39 Westbury to Swindon due 19:21
18:39 Westbury to Swindon due 19:21 is being delayed at Melksham.
This is due to a fault with the radio system between the driver and the signaller.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on September 13, 2021, 08:03:32 pm
Delayed by 11 minutes in the end.  That in turn delayed the southbound service (17:50 ex Gloucester) by seven minutes while it waited for the single line.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 14, 2021, 09:57:20 am
Quote
09:45 Westbury to Swindon due 10:34
11:05 Swindon to Westbury due 11:46

09:45 Westbury to Swindon due 10:34 will be cancelled.
This is due to a fault on this train.

No alternative offered.  Next train from Melksham to Swindon not until 12:33, to Westbury 13:40.  One of the most popular trains of the day these days.  No 5 car train on the CDF-PMH line that could drop a 2 car unit to help out?? Journey check not showing anything running short length on that line or to Weymouth either.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 16, 2021, 03:07:07 pm
Quote
14:16 Westbury to Swindon due 15:02
14:16 Westbury to Swindon due 15:02 has been cancelled.
This is due to a broken down train.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay

Quote
15:14 Swindon to Westbury due 15:55
15:14 Swindon to Westbury due 15:55 will be cancelled.
This is due to a broken down train.
Additional Information
Passengers from Swindon and Chippenham wishing to travel to Melksham, please contact the Station staff at Chippenham for onward road transport.

Passengers from Swindon and Chippenham wishing to travel to Trowbridge and Westbury, please travel on the next available service from Swindon, departing at 15:29, and Chippenham at 15:41, to Bath Spa, arriving at 15:52.
Passengers should alight at Bath Spa and change there for the 16:03 departure to Westbury, arriving Trowbridge at 16:24 and Westbury at 16:32.

Passengers from Melksham to Trowbridge and Westbury; rail replacement road transport has been requested for onwards travel.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 16, 2021, 09:53:14 pm
Quote
20:47 Swindon to Westbury due 21:28
20:47 Swindon to Westbury due 21:28 has been previously delayed, is being further delayed at Melksham and is now expected to be 21 minutes late.
This is due to urgent repairs to the railway.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 18, 2021, 06:51:56 am
Quote
14:07 Westbury to Swindon due 14:55
15:05 Swindon to Westbury due 15:52

15:05 Swindon to Westbury due 15:52 will be cancelled.
This is due to a shortage of train crew.
Further Information
Customers travelling from unstaffed stations are requested to make use of the Customer Help Point systems available, or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers travelling, and their intended destinations. This will enable us to get suitable road replacement transport to customers as quickly as possible.

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: GBM on September 18, 2021, 08:20:32 am
As an intending passenger travelling from a non staffed station (i.e. Melksham!), and no working information screen - how would I know the train is cancelled?
As a senior, I don't do Twitter, so wouldn't tweet.
I do faceache and of course this forum.
However, most of the travelling 'social' public wouldn't, so would be waiting a very long time for the next train.

That certainly wouldn't encourage me to use the train any further, and would pass on my frustrations to friends, etc.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on September 19, 2021, 06:14:02 am
18:35 Westbury to Swindon due 19:17
18:35 Westbury to Swindon due 19:17 will be cancelled.

This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 19, 2021, 09:57:10 am
Quote
10:44 Westbury to Swindon due 11:31
11:41 Swindon to Westbury due 12:21

11:41 Swindon to Westbury due 12:21 will be starting late from Swindon.
This is due to a fault on this train.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: brooklea on September 19, 2021, 11:24:37 am
18:35 Westbury to Swindon due 19:17
18:35 Westbury to Swindon due 19:17 will be cancelled.

This is due to a shortage of train crew.

Now reinstated


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 19, 2021, 01:41:40 pm
Quote
10:44 Westbury to Swindon due 11:31
11:41 Swindon to Westbury due 12:21

11:41 Swindon to Westbury due 12:21 will be starting late from Swindon.
This is due to a fault on this train.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay


In the end shown as "cancelled" on Real Time Trains ... and Lulu and I took the c-a-r up to Chippenham for the Great Global Greyhound walk - 76 hounds in Monkton Park and the High Street

(http://www.wellho.net/pix/gggw2021_0.jpg)

(http://www.wellho.net/pix/gggw2021_1.jpg)


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: PhilWakely on September 20, 2021, 08:20:33 am
In the end shown as "cancelled" on Real Time Trains ... and Lulu and I took the c-a-r up to Chippenham for the Great Global Greyhound walk - 76 hounds in Monkton Park and the High Street
(http://www.wellho.net/pix/gggw2021_1.jpg)

I presume the walk was sponsored by a certain nail salon  ;)  ;D


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 20, 2021, 08:50:12 am
I presume the walk was sponsored by a certain nail salon  ;)  ;D

Nope - we don't take sponsorship here.  They should thank their lucky stars for the free advertising.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on September 20, 2021, 10:14:12 am
I've heard that Graham's toenails are looking amazing this morning however......


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 20, 2021, 12:47:00 pm
Quote
16:25 Westbury to Swindon due 17:08
17:36 Swindon to Westbury due 18:17
18:39 Westbury to Swindon due 19:21
20:47 Swindon to Westbury due 21:28

20:47 Swindon to Westbury due 21:28 will be cancelled.
This is due to a shortage of train crew.

Additional Information

Replacement road transport has been arranged to run in lieu of this train service, with customers being required to change trains at Swindon in order to get to Chippenham. Please check the stations Onward Travel Information poster and wait for the replacement road transport at the designated stop. The replacement road transport may run later than the advertised train times owing to the additional time taken by road between stations and the time required for loading and unloading at each stop.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 21, 2021, 03:17:26 pm
Quote
17:50 Gloucester to Southampton Central due 20:36

17:50 Gloucester to Southampton Central due 20:36 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 23, 2021, 07:27:42 am
And today's cancellations at the moment are ...

Quote
12:17 Westbury to Swindon due 13:02
13:15 Swindon to Westbury due 13:56

13:15 Swindon to Westbury due 13:56 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: brooklea on September 23, 2021, 07:32:15 am
And today's cancellations at the moment are ...

Quote
12:17 Westbury to Swindon due 13:02
13:15 Swindon to Westbury due 13:56

13:15 Swindon to Westbury due 13:56 will be cancelled.
This is due to a shortage of train crew.

They weren’t cancelled for long - both now running as scheduled….


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 26, 2021, 09:11:12 am
Quote
08:48 Westbury to Swindon due 09:30
09:40 Swindon to Weymouth due 11:55

Facilities on the 09:40 Swindon to Weymouth due 11:55.
Toilet facilities are not available. Disabled toilet facilities are not available.
This is due to a fault on this train.

Are the station toilets open in Weymouth these days for when people get there?


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on September 26, 2021, 09:19:04 am
Quote
08:48 Westbury to Swindon due 09:30
09:40 Swindon to Weymouth due 11:55

Facilities on the 09:40 Swindon to Weymouth due 11:55.
Toilet facilities are not available. Disabled toilet facilities are not available.
This is due to a fault on this train.

Are the station toilets open in Weymouth these days for when people get there?


Apparently the toilets at the station are available whilst the ticket office is open (0840-1800)..............I can imagine a considerable surge when the train pulls in! (so to speak!)


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on September 26, 2021, 09:30:42 am
Apparently the toilets at the station are available whilst the ticket office is open (0840-1800)..............I can imagine a considerable surge when the train pulls in! (so to speak!)

From National Rail:
Quote
The toilets are located in the Booking Hall. The National key toilets are located in the Main Station Building opposite the Ticket Office; these toilets are operated by a radar key. A radar key is available from station staff upon request.

So ... does that mean that people arriving after 2 hours on the loo-less train have to ask to use the station toilet?  Unclear to me if there are sort of first class and second class toilets - first class with radar key (soap, toilet seats, etc) and second class (hole in the ground standard) - or only the radar ones?


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on September 26, 2021, 09:37:25 am
Apparently the toilets at the station are available whilst the ticket office is open (0840-1800)..............I can imagine a considerable surge when the train pulls in! (so to speak!)

From National Rail:
Quote
The toilets are located in the Booking Hall. The National key toilets are located in the Main Station Building opposite the Ticket Office; these toilets are operated by a radar key. A radar key is available from station staff upon request.

So ... does that mean that people arriving after 2 hours on the loo-less train have to ask to use the station toilet?  Unclear to me if there are sort of first class and second class toilets - first class with radar key (soap, toilet seats, etc) and second class (hole in the ground standard) - or only the radar ones?

I think National Key etc refers to disabled toilets?

One would imagine that there are also "regular" Gents/Ladies toilets available. Perhaps GWR Twitter could confirm for you?


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Lee on September 26, 2021, 09:42:39 am
Apparently the toilets at the station are available whilst the ticket office is open (0840-1800)..............I can imagine a considerable surge when the train pulls in! (so to speak!)

From National Rail:
Quote
The toilets are located in the Booking Hall. The National key toilets are located in the Main Station Building opposite the Ticket Office; these toilets are operated by a radar key. A radar key is available from station staff upon request.

So ... does that mean that people arriving after 2 hours on the loo-less train have to ask to use the station toilet?  Unclear to me if there are sort of first class and second class toilets - first class with radar key (soap, toilet seats, etc) and second class (hole in the ground standard) - or only the radar ones?

I think National Key etc refers to disabled toilets?

Yes- see this link (https://www.bluebadgecompany.co.uk/blogs/disability-topics/radar-keys-locked-disabled-toilets-explained) for full explanation.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 01, 2021, 05:50:01 am
Stats for September 2021 from http://www.mtug.org.uk - Melksham Transport User Group

500 scheduled services
25 cancelled (exactly 5% - so 95% ran)
38 more significantly late (so ppm 87.5)
97 slightly late
1 record not counted for percentages - Bus with no real time logging

Cancellations log:

Code:
11 day(s) ago - 20210920
X 21:12 Westbury a shortage of train crew
X 18:55 Swindon a shortage of train crew
X 18:01 Westbury a shortage of train crew
X 16:41 Swindon a shortage of train crew

12 day(s) ago - 20210919
X 12:06 Westbury more trains than usual needing repairs at the same time
X 11:00 Swindon more trains than usual needing repairs at the same time

13 day(s) ago - 20210918
X 15:35 Westbury a shortage of train crew
X 14:24 Swindon a shortage of train crew

15 day(s) ago - 20210916
X 15:39 Westbury a broken down train
X 14:32 Swindon a broken down train

17 day(s) ago - 20210914
X 11:30 Westbury a fault on this train
X 10:02 Swindon a fault on this train

19 day(s) ago - 20210912
X 18:10 Westbury a shortage of train crew
X 17:06 Swindon a shortage of train crew

22 day(s) ago - 20210909
X 19:17 Southampton Central a fault on this train

25 day(s) ago - 20210906
X 19:17 Southampton Central a fault occurring when detaching a part of this train
X 11:30 Westbury a fault on this train
X 10:02 Swindon a fault on this train

28 day(s) ago - 20210903
X 21:12 Westbury a shortage of train crew
X 18:55 Swindon a shortage of train crew

29 day(s) ago - 20210902
X 21:12 Westbury a shortage of train crew
X 18:55 Swindon a shortage of train crew
X 13:40 Westbury a person being hit by a train
X 12:33 Swindon a person being hit by a train

Early good signs of things getting better - no issues for 10 days on the log - although we did have several services reporting as being cancelled and later re-instated, which puts passenger off for the whole day.

I met with chair of MTUG yesterday and we are starting to softly advertise to potential new users in time for half term.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Phil on October 01, 2021, 08:14:10 am
I had an apologetic person from GWR on the phone to me yesterday regarding a customer complaint I put in last June (!) about cancellations on the route; firstly to apologise for the delay, and secondly seeking my assurance that I thought things had improved since then. And I admitted they have - the last two weeks have been trouble free.

Although I did notice the service that gets into Swindon just before 8 is running ten or more minutes late this morning, so I may well have spoken too soon....


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 01, 2021, 08:58:59 am
Although I did notice the service that gets into Swindon just before 8 is running ten or more minutes late this morning, so I may well have spoken too soon....

Real Time Trains showing it as pretty much on time, though somewhat inconvenient ...

Quote
06:34 Salisbury to Cheltenham Spa due 09:03
Facilities on the 06:34 Salisbury to Cheltenham Spa due 09:03.
Toilet facilities are not available.
This is due to a fault on this train.
Additional Information
We apologise for the inconvenience this may cause.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 02, 2021, 01:27:23 pm
Quote
15:03 Westbury to Swindon due 15:49

15:03 Westbury to Swindon due 15:49 will be cancelled.
This is due to a shortage of train crew.

Additional Information

Customers at Westbury and Trowbridge travelling to Chippenham or Swindon should travel on the 15:12 Cardiff Central service (15:18 from Trowbridge) and change at Bath Spa for the 15:43 service to London Paddington which calls at Chippenham (15:54) and Swindon at 16:08. Tickets routed via Melksham will be accepted via Bath Spa.

Customers at Westbury and Trowbridge travelling to Melksham should contact station staff or use the Customer Help-Point.

If you are travelling from Melksham station please use the Customer Help Point or contact National Rail
Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination.

Quote
16:03 Swindon to Westbury due 16:45

16:03 Swindon to Westbury due 16:45 will be cancelled.
This is due to a shortage of train crew.

Additional Information

Customers at Swindon and Chippenham travelling to Trowbridge or Westbury should travel on the 16:29 Weston-super-Mare service from Swindon (16:41 from Chippenham) and change at Bath Spa for the 17:03 service towards Westbury which calls at Trowbridge (17:25) and Westbury (17:32). Tickets routed via Melksham will be accepted via Bath Spa.

Customers travelling to Melksham should change at Chippenham.

If you are travelling from Melksham station please use the Customer Help Point or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers in your party and your intended destination.

Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 02, 2021, 08:14:33 pm
Quote
19:34 Swindon to Westbury due 20:16
19:34 Swindon to Westbury due 20:16 was terminated at Chippenham.
It will no longer call at Melksham, Trowbridge and Westbury.
This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 02, 2021, 09:45:16 pm
Quote
21:07 Swindon to Westbury due 21:49
21:07 Swindon to Westbury due 21:49 will be cancelled.
This is due to a shortage of train crew.

Zero advice for passengers on what to do and fourth cancellation at Melksham for the day out of Seventeen - 23.5%


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 03, 2021, 07:03:11 am
Quote
13:46 Swindon to Weymouth due 15:57

13:46 Swindon to Weymouth due 15:57 will be terminated at Westbury.
It will no longer call at Frome, Bruton, Castle Cary, Yeovil Pen Mill, Thornford, Yetminster, Chetnole, Maiden Newton, Dorchester West, Upwey and Weymouth.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on October 03, 2021, 09:15:13 am
Quote
21:07 Swindon to Westbury due 21:49
21:07 Swindon to Westbury due 21:49 will be cancelled.
This is due to a shortage of train crew.

Zero advice for passengers on what to do and fourth cancellation at Melksham for the day out of Seventeen - 23.5%


I assume the person missing was the guard as the train, frustratingly, ran empty from Swindon to Westbury via the single line.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on October 03, 2021, 09:24:27 am
Looks like this is having quite an effect......short running etc.

Cancellations to services at Westbury
Due to engineering works not being finished on time at Westbury all lines are blocked.
Train services running through this station may be cancelled or delayed. Disruption is expected until 10:00 03/10.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 03, 2021, 09:30:25 am
Looks like this is having quite an effect......short running etc.

Cancellations to services at Westbury
Due to engineering works not being finished on time at Westbury all lines are blocked.
Train services running through this station may be cancelled or delayed. Disruption is expected until 10:00 03/10.

Quote
08:48 Westbury to Swindon due 09:30
08:48 Westbury to Swindon due 09:30 has been cancelled.
This is due to engineering works not being finished on time.
- No alternative advice offered

Quote
09:40 Swindon to Weymouth due 11:55
09:40 Swindon to Weymouth due 11:55 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to engineering works not being finished on time.
- No alternative advice offered

I had potential plans to visit a friend in Dorchester or Weymouth today - thank goodness that is now on another day!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 03, 2021, 12:04:36 pm
Quote
11:03 Weymouth to Swindon due 13:29
11:03 Weymouth to Swindon due 13:29 will be terminated at Chippenham.

It will no longer call at Swindon.
It has been previously delayed but is expected to be 15 minutes late from Westbury.
This is due to earlier engineering works not being finished on time.

Quote
13:46 Swindon to Weymouth due 15:57
13:46 Swindon to Weymouth due 15:57 will be started from Chippenham.
It will no longer call at Swindon.
This is due to a shortage of train crew.

I'm loosing track today!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on October 03, 2021, 02:34:40 pm
I'm loosing track today!

In the end both trains ran full route.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 04, 2021, 07:57:40 am
Quote
06:34 Salisbury to Cheltenham Spa due 09:03
Facilities on the 06:34 Salisbury to Cheltenham Spa due 09:03.
Will be formed of 2 coaches instead of 3.

Sardines from Swindon!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 08, 2021, 01:06:37 pm
Quote
12:17 Westbury to Swindon due 13:02 will be terminated at Chippenham.
It will no longer call at Swindon.
This is due to a points failure.

Quote
13:15 Swindon to Westbury due 13:56
13:15 Swindon to Westbury due 13:56 will be cancelled.
This is due to a points failure.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 09, 2021, 08:04:16 pm
Quote
19:35 Swindon to Westbury due 20:17
19:35 Swindon to Westbury due 20:17 is being delayed between Swindon and Chippenham and is now expected to be 13 minutes late.
This is due to trespassers on the railway.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 11, 2021, 09:11:06 am
Quote
08:45 Swindon to Westbury due 09:26
08:45 Swindon to Westbury due 09:26 has been cancelled.
This is due to a fault on this train.
Additional Information
Customers at Swindon and Chippenham travelling to Trowbridge and Westbury may travel via Bath Spa. Tickets routed via Melksham will be accepted on this route.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 11, 2021, 08:26:09 pm
Quote
20:06 Westbury to Cheltenham Spa due 22:05
20:06 Westbury to Cheltenham Spa due 22:05 will be starting late from Westbury.
This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 13, 2021, 08:13:51 pm
I think I missed the original break ... just seen the repair!

Quote
20:06 Westbury to Cheltenham Spa due 22:05
20:06 Westbury to Cheltenham Spa due 22:05 will now run as scheduled.
Further Information


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 15, 2021, 07:42:03 am
Quote
06:11 Swindon to Southampton Central due 08:08
06:11 Swindon to Southampton Central due 08:08 will be terminated at Warminster.
It will no longer call at Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.

Come December, this train will be the only survivor of the GWR "extras" to Southampton, with the lunchtime train from Westbury and the evening peak train from Gloucester via Swindon both withdrawn south of Warminster.  GWR's services via Southampton will be limited to the Portsmouth Harbour service, and a daily train onward to Brighton (two back!)


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: brooklea on October 15, 2021, 07:59:34 am
I think I missed the original break ... just seen the repair!

Quote
20:06 Westbury to Cheltenham Spa due 22:05
20:06 Westbury to Cheltenham Spa due 22:05 will now run as scheduled.
Further Information
Was briefly expected to be starting late due to congestion (the Brighton to Bristol Parkway was running late), which cleared in the nick of time!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 15, 2021, 01:15:24 pm
Quote
14:16 Westbury to Swindon due 15:02
15:14 Swindon to Westbury due 15:55

15:14 Swindon to Westbury due 15:55 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 15, 2021, 04:00:00 pm
Quote
16:25 Westbury to Swindon due 17:08

16:25 Westbury to Swindon due 17:08 will be starting late from Westbury.
This is due to train crew being delayed.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 21, 2021, 02:57:11 pm
Quote
17:50 Gloucester to Southampton Central due 20:36

17:50 Gloucester to Southampton Central due 20:36 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 24, 2021, 08:05:48 am
Quote
08:48 Westbury to Swindon due 09:30
09:40 Swindon to Weymouth due 11:55

Facilities on the 09:40 Swindon to Weymouth due 11:55.
This is due to more trains than usual needing repairs at the same time.
Will be formed of 2 coaches instead of 3.

Hmmmm ... probably OK at this time of year, through this is the train I was on into Swindon last Sunday and it was getting pretty busy.  Certainly one where mask wearing will make a difference!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on October 24, 2021, 08:40:18 am
The 09:40 may not call at Castle Cary.  Overnight the footbridge to platforms 2 and 3 has been found to be unsafe and some early down services will not be calling there.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 24, 2021, 09:27:18 am
The 09:40 may not call at Castle Cary.  Overnight the footbridge to platforms 2 and 3 has been found to be unsafe and some early down services will not be calling there.

Quote
Customer Advice

Owing to the station footbridge being deemed unsafe, Platforms 2 and 3 at Castle Cary station are currently closed. Customers wishing to alight from trains at Castle Cary must make contact with on-board crew for alternative arrangements, and those wishing to board at Castle Cary must use the station help-point to summon alternative transport.

Is CLC that little used a station that alternatives are provided ad-hoc and no-one is [sent] there to help passengers?   I think we come back to "staffing levels below what is needed for proper customer service" discussions again!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on October 24, 2021, 09:54:48 am
Footbridge now re-opened.   So obviously someone was sent there to fix it.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 27, 2021, 06:42:56 pm
Quote
20:06 Westbury to Cheltenham Spa due 22:05
20:06 Westbury to Cheltenham Spa due 22:05 will be cancelled.
This is due to a shortage of train crew.
Additional Information
A coach has been requested to run from Westbury to Swindon via Trowbridge, Melksham and Chippenham.

Customers may travel via Bath Spa if they wish, tickets routed via Melksham will be accepted on this route.

Customers travelling between Swindon and Cheltenham Spa should use the next available service.

Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be started from Westbury.
It will no longer call at Gloucester, Stonehouse, Stroud, Kemble, Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.
Additional Information
Customers travelling between Gloucester and Swindon should use the 18:14 from Gloucester to London Paddington, which calls at Stonehouse (18:26), Stroud (18:30), Kemble (18:46) and Swindon (19:02).

Customers travelling between Swindon and Westbury should travel on the 18:59 service to Bristol Temple Meads and change at Chippenham.

A coach has been requested to run from Chippenham to Westbury via Melksham and Trowbridge.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 28, 2021, 07:06:45 am
Train through TransWilts - though short run far, far away

Quote
06:34 Salisbury to Cheltenham Spa due 09:03
06:34 Salisbury to Cheltenham Spa due 09:03 will be terminated at Gloucester.
It will no longer call at Cheltenham Spa.
This is due to a shortage of train crew.



Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 28, 2021, 08:08:27 am
Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 29, 2021, 05:51:52 am
 
Quote
Cancellations to services between Chippenham and Westbury

Due to a fault with the on train signalling system between Chippenham and Westbury the line towards Melksham is blocked.
Train services running through these stations will be cancelled or delayed. Disruption is expected until 06:30 29/10.

Further Information

Customers travelling from unstaffed stations are requested to make use of the Customer Help Point systems available, or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers travelling, and their intended destinations. This will enable us to get suitable road replacement transport to customers as quickly as possible.

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay

Quote
05:17 Westbury to Swindon due 05:59

05:17 Westbury to Swindon due 05:59 will be cancelled.
This is due to a problem currently under investigation.

Quote
08:45 Swindon to Westbury due 09:26

08:45 Swindon to Westbury due 09:26 will be cancelled.
This is due to a fault with the on train signalling system.

Further Information

Customers travelling from unstaffed stations are requested to make use of the Customer Help Point systems available, or contact National Rail Enquiries on 03457 484 950 detailing the total number of passengers travelling, and their intended destinations. This will enable us to get suitable road replacement transport to customers as quickly as possible.

Quote
11:05 Swindon to Westbury due 11:46

11:05 Swindon to Westbury due 11:46 will be cancelled.
This is due to a fault with the on train signalling system.

Quote
06:11 Swindon to Southampton Central due 08:08

06:11 Swindon to Southampton Central due 08:08 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a problem currently under investigation.

Quote
06:34 Salisbury to Cheltenham Spa due 09:03

06:34 Salisbury to Cheltenham Spa due 09:03 will be starting late from Salisbury.
This is due to a fault with the on train signalling system.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bignosemac on October 29, 2021, 06:18:29 am
On train signalling system? When did the TransWilts get ETCS?!

Looking elsewhere I've read it's a problem with a defective signalling cable that was found during overnight inspection. Points can't be moved and a couple of signals have gone dark.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 29, 2021, 07:52:51 am
Quote
Delays to services between Chippenham and Westbury

Following a fault with the signalling system earlier today between Chippenham and Westbury the line has now reopened.
Train services running through these stations are returning to normal. Disruption is expected until 08:30 29/10.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bobm on October 29, 2021, 11:26:48 am
As a result the 08:45 (albeit late) and the 11:05 ex Swindon were both re-instated.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on October 29, 2021, 03:23:16 pm
As a result the 08:45 (albeit late) and the 11:05 ex Swindon were both re-instated.

... and the following are now cancelled:

Quote
16:25 Westbury to Swindon due 17:08
17:36 Swindon to Westbury due 18:17
18:39 Westbury to Swindon due 19:21
20:47 Swindon to Westbury due 21:28

20:47 Swindon to Westbury due 21:28 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on October 29, 2021, 03:52:13 pm
Seems a bad day generally for crew shortage cancellations and short runs.....ie the 1704 Paddington-Penzance is now starting from..........Plymouth.  ::)


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Timmer on October 29, 2021, 03:57:41 pm
Seems a bad day generally for crew shortage cancellations and short runs.....ie the 1704 Paddington-Penzance is now starting from..........Plymouth.  ::)
Half term.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: TaplowGreen on October 29, 2021, 04:45:29 pm
Seems a bad day generally for crew shortage cancellations and short runs.....ie the 1704 Paddington-Penzance is now starting from..........Plymouth.  ::)
Half term.

Quite.....when the schools are off and people could be encouraged to travel for leisure......by train!


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: ellendune on October 29, 2021, 06:36:00 pm
Seems a bad day generally for crew shortage cancellations and short runs.....ie the 1704 Paddington-Penzance is now starting from..........Plymouth.  ::)
Half term.

Quite.....when the schools are off and people could be encouraged to travel for leisure......by train!

They could be, but for the fact that the parts of the SW have some of the highest Covid rates in the country, which may also be behind the staff shortages.  The Pandemic is not over whatever Boris says. 


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 01, 2021, 06:19:01 am
Quote
06:11 Swindon to Southampton Central due 08:08

06:11 Swindon to Southampton Central due 08:08 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to the emergency services dealing with an incident.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 01, 2021, 12:58:59 pm
October 2021 ... 512 services scheduled, 490 show as running and calling at Melksham, of which 352 registered "on time".   Here is the rogue's gallery:

Quote
21:12   Westbury      a shortage of train crew
18:55   Swindon      a shortage of train crew
18:01   Westbury      a shortage of train crew
16:41   Swindon      a shortage of train crew
07:20   Cheltenham Spa      a fault with the signalling system
06:36   Southampton Central      a problem currently under investigation
05:33   Swindon      a problem currently under investigation
20:22   Cheltenham Spa      a shortage of train crew
19:17   Southampton Central      a shortage of train crew
05:33   Swindon   reason:   --
20:22   Cheltenham Spa   reason:   --
15:39   Westbury      a shortage of train crew
14:32   Swindon      a shortage of train crew
09:10   Westbury      a fault on this train
13:40   Westbury      a points failure
06:36   Southampton Central   reason:   --
10:05   Weymouth      engineering works not being finished on time
09:04   Chippenham      engineering works not being finished on time
21:32   Westbury      a shortage of train crew
19:59   Westbury      a fault on this train
16:28   Westbury      a shortage of train crew
15:19   Swindon      a shortage of train crew

Very much using automated tools today - I have the raw data if I need to go back.   Cancellation rate around 4% (works out at 3.7% or 4.3% depending on what actually happened in the three "--" cases) which is hugely improved on the 8% type of figure we have seen, but still needs attention to get it below 2%.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 02, 2021, 07:02:34 am
Quote
06:11 Swindon to Southampton Central due 08:08
 
02/11/21 06:11 Swindon to Southampton Central due 08:08 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to the emergency services dealing with an incident.

Quote
17:50 Gloucester to Southampton Central due 20:36

02/11/21 17:50 Gloucester to Southampton Central due 20:36 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to the emergency services dealing with an incident.

Almost certainly all week ... I will only follow up further should things change north of Westbury.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 03, 2021, 11:17:49 am
Quote
11:05 Swindon to Westbury due 11:46
11:05 Swindon to Westbury due 11:46 will no longer call at Melksham.
This is due to a problem currently under investigation.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 03, 2021, 12:00:34 pm
Quote
12:17 Westbury to Swindon due 13:02
13:15 Swindon to Westbury due 13:56

13:15 Swindon to Westbury due 13:56 will no longer call at Melksham.
This is due to a problem currently under investigation.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: bignosemac on November 03, 2021, 12:55:34 pm
1315 now running as scheduled.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 05, 2021, 05:31:35 am
Quote
05:17 Westbury to Swindon due 05:59
06:11 Swindon to Westbury due 06:56

06:11 Swindon to Westbury due 06:56 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 05, 2021, 03:45:13 pm
Quote
15:14 Swindon to Westbury due 15:55

15:14 Swindon to Westbury due 15:55 will be delayed between Trowbridge and Westbury.
This is due to a late running freight train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 07, 2021, 08:50:54 am
Quote
09:40 Swindon to Weymouth due 11:55
09:40 Swindon to Weymouth due 11:55 will be starting late from Swindon.
This is due to train crew being delayed.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 07, 2021, 09:36:46 am
Quote
18:35 Westbury to Swindon due 19:19

18:35 Westbury to Swindon due 19:19 will be cancelled.
This is due to a shortage of station staff.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 07, 2021, 10:33:13 am
Quote
19:29 Swindon to Westbury due 20:11
19:29 Swindon to Westbury due 20:11 will be cancelled.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: brooklea on November 08, 2021, 11:57:25 am
Quote
19:29 Swindon to Westbury due 20:11
19:29 Swindon to Westbury due 20:11 will be cancelled.
This is due to a shortage of train crew.
Quote
18:35 Westbury to Swindon due 19:19

18:35 Westbury to Swindon due 19:19 will be cancelled.
This is due to a shortage of station staff.

Both trains ended up being reinstated.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 09, 2021, 09:00:33 am
Quote
06:34 Salisbury to Cheltenham Spa due 09:03

06:34 Salisbury to Cheltenham Spa due 09:03 will be started from Westbury.
It will no longer call at Salisbury and Warminster.
This is due to a shortage of train crew.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 09, 2021, 09:04:54 am
Both trains ended up being reinstated.

Thanks. Forgive me giving two cheers not more.

No cheers - train does not turn up, but not flagged as cancelled
One cheer - train announced as cancelled, and indeed does not run
Two cheers - train announced as cancelled, but gets re-instated and runs in the end
Four cheers - train runs as scheduled.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Lee on November 09, 2021, 09:25:49 am
Both trains ended up being reinstated.

Thanks. Forgive me giving two cheers not more.

No cheers - train does not turn up, but not flagged as cancelled
One cheer - train announced as cancelled, and indeed does not run
Two cheers - train announced as cancelled, but gets re-instated and runs in the end
Four cheers - train runs as scheduled.

"Three cheers" is clearly so last year, darling...


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 09, 2021, 11:47:24 am
Quote
11:05 Swindon to Westbury due 11:46
12:17 Westbury to Swindon due 13:02

12:17 Westbury to Swindon due 13:02 will be cancelled.
This is due to a fault with the signalling system.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 09, 2021, 01:00:38 pm
Update at 12:35:

Quote
Alterations to services between Bath Spa and Chippenham

Due to a fault with the signalling system between Bath Spa and Chippenham the line towards Swindon is blocked.

Train services running through these stations may be delayed by up to 15 minutes or diverted between Bristol Temple Meads and Swindon. Bath Spa and Chippenham will not be served. Disruption is expected until 13:00 09/11.

Customer Advice

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay

Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay

Last Updated:09/11/2021 12:35


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 10, 2021, 03:12:33 pm
Quote
15:14 Swindon to Westbury due 15:55

15:14 Swindon to Westbury due 15:55 will be starting late from Swindon.
This is due to a fault on this train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 14, 2021, 10:42:42 am
Quote
08:05 London Paddington to Exeter St Davids due 10:56
08:05 London Paddington to Exeter St Davids due 10:56 has been cancelled.
This is due to a shortage of train crew.

That's the one that runs via Swindon and Westbury.

Quote
09:40 Swindon to Weymouth due 11:55
09:40 Swindon to Weymouth due 11:55 is being delayed at Swindon.
This is due to a shortage of train crew.
Additional Information
Any customers at Chippenham or Swindon station who require a service towards Exeter St David's can choose to board the 09:40 Swindon-Weymouth service and change at Westbury to connect with the 09:58 London Paddington to Plymouth service that is calling additionally at Westbury today.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 15, 2021, 07:28:39 am
Quote
06:34 Salisbury to Cheltenham Spa due 09:03
Facilities on the 06:34 Salisbury to Cheltenham Spa due 09:03.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.

Crush Crowding again north of Swindon??


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: Rob S on November 15, 2021, 02:33:14 pm

Quote
09:40 Swindon to Weymouth due 11:55
09:40 Swindon to Weymouth due 11:55 is being delayed at Swindon.
This is due to a shortage of train crew.


I tried to catch this train yesterday, even got to sit on it for a few minutes before the train was taken out of service, this was because the whole of the 'northern side' of the front carriage, including the side windows, was completely covered with an unauthorised silver and yellow paint scheme courtesy of a local graffiti artist, and the driver declared it couldn't be used as he couldn't see out of his cab's side window. We ended up using the stock that arrived in Swindon at about 0955


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 15, 2021, 03:00:31 pm

Quote
09:40 Swindon to Weymouth due 11:55
09:40 Swindon to Weymouth due 11:55 is being delayed at Swindon.
This is due to a shortage of train crew.


I tried to catch this train yesterday, even got to sit on it for a few minutes before the train was taken out of service, this was because the whole of the 'northern side' of the front carriage, including the side windows, was completely covered with an unauthorised silver and yellow paint scheme courtesy of a local graffiti artist, and the driver declared it couldn't be used as he couldn't see out of his cab's side window. We ended up using the stock that arrived in Swindon at about 0955

Oh dear ... and welcome back, Rob S.

Shows as 20 late off Swindon at 10:00, 12 late into Weymouth.  I wondered what had happened


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 17, 2021, 02:58:39 am
Quote
06:11 Swindon to Southampton Central due 08:08
06:11 Swindon to Southampton Central due 08:08 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a speed restriction.

Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a speed restriction.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 17, 2021, 08:36:09 am
Quote
07:35 Westbury to Swindon due 08:17
07:35 Westbury to Swindon due 08:17 has been delayed previously and is now 18 minutes late from Melksham.
This is due to a late running freight train.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 17, 2021, 02:19:56 pm
Quote
14:16 Westbury to Swindon due 15:02
15:14 Swindon to Westbury due 15:55


15:14 Swindon to Westbury due 15:55 will be cancelled.
This is due to a shortage of train crew.
Additional Information
Passengers should travel to Bath Spa and change for onwards services.

Passengers for/from Melksham should press the Help Point and await replacement transport.

Back to old habits - leave a four hour gap on the TransWilts rather than an hour gap elsewhere, and I would have hoped for a rail replacement bus to have been provided without having to call for it.  Sad.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 20, 2021, 09:34:39 am
Quote
15:03 Westbury to Swindon due 15:49
16:03 Swindon to Westbury due 16:45

Facilities on the 16:03 Swindon to Westbury due 16:45.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 3.

Shouldn't be an issue this afternoon ...


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 24, 2021, 01:29:07 pm
Quote
14:16 Westbury to Swindon due 15:02
15:14 Swindon to Westbury due 15:55

15:14 Swindon to Westbury due 15:55 will be cancelled.
This is due to a shortage of train crew.

Additional Information

Replacement road transport is being arranged to run in lieu of this train service between Chippenham and Westbury. Please check the stations Onward Travel Information poster and wait for the replacement road transport at the designated stop. The replacement road transport may run later than the advertised train times owing to the additional time taken by road between stations and the time required for loading and unloading at each stop.

Customers at Swindon should travel on the 15:29 Bristol Temple Meads service and change at Chippenham for onward transport.

Tickets routed via Melksham will also be accepted via Bath Spa.


Title: Re: 2021 - TransWilts cancellation and amendment log
Post by: grahame on November 26, 2021, 07:34:39 pm
Quote
18:39 Westbury to Swindon due 19:21
20:47 Swindon to Westbury due 21:28

20:47 Swindon to Westbury due 21:28 will be cancelled.
This is due to a shortage of train crew.



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