Great Western Coffee Shop

All across the Great Western territory => Fare's Fair => Topic started by: ray951 on September 21, 2021, 04:35:13 pm



Title: GWR Smartcard - purchase non-season tickets?
Post by: ray951 on September 21, 2021, 04:35:13 pm
I have a GWR Smartcard which prior to the pandemic I used for my annual season ticket.
I am now looking to go back to the office, only occassionly at the moment, so I thought I would try and add an Off-Peak Day Return between DID and OXF to that card.

On the GWR site the ticket type shows the 'Smartcard' symbol and I am logged into my account but I can see no option to load to my Smartcard.
I have also tried on my GWR app and again no option to deliver via Smartcard.

So my question is, is it possible to load a GWR non-season ticket to a Smartcard? And if so how?


Title: Re: GWR Smartcard - purchase non-season tickets?
Post by: stuving on September 21, 2021, 05:25:50 pm
I have a GWR Smartcard which prior to the pandemic I used for my annual season ticket.
I am now looking to go back to the office, only occassionly at the moment, so I thought I would try and add an Off-Peak Day Return between DID and OXF to that card.

On the GWR site the ticket type shows the 'Smartcard' symbol and I am logged into my account but I can see no option to load to my Smartcard.
I have also tried on my GWR app and again no option to deliver via Smartcard.

So my question is, is it possible to load a GWR non-season ticket to a Smartcard? And if so how?

Looking on what may be the right page (https://www.gwr.com/your-tickets/choosing-your-ticket/smart-tickets) (always a bit doubtful), it says of the "Touch Smartcard" (elsewhere called "smart tickets"):
Quote
Season tickets, London Travelcard and single and return journeys** (on selected routes)

**Single and return journeys can only be bought at GWR ticket offices.

On the other hand, for mobile e-tickets it says you can only buy single and return journeys.

I would now say the usual thing - "I'm sure it makes sense to someone" - except I'm not.


Title: Re: GWR Smartcard - purchase non-season tickets?
Post by: ray951 on September 21, 2021, 07:27:39 pm
Thanks Stuving.
So looks like you can only buy single and return tickets on a smartcard at a ticket office.

But you have to question why does it show those tickets as smartcard compatible on the website? It maybe strictly true but of little use if I can't buy them online.

I wonder why you can buy season tickets on line for your smartcard but not daily tickets?



Title: Re: GWR Smartcard - purchase non-season tickets?
Post by: ray951 on October 14, 2021, 02:16:11 pm
I have managed to answer this question by getting a Smartcard from another TOC.
The SouthEastern Key allows you load daily tickets from the App to your SmartPhone and it works for my GWR only journey.


Title: Re: GWR Smartcard - purchase non-season tickets?
Post by: PhilWakely on October 14, 2021, 02:20:06 pm
I have managed to answer this question by getting a Smartcard from another TOC.
The SouthEastern Key allows you load daily tickets from the App to your SmartPhone and it works for my GWR only journey.

You could, of course, load your GWR (or any other TOC) Smartcard with your Off-Peak Day Return at any GWR ticket office.


Title: Re: GWR Smartcard - purchase non-season tickets?
Post by: plymothian on October 14, 2021, 05:14:54 pm
You can load any smart enabled ticket to any TOC branded smartcard (with 3 exceptions), it doesn't matter who/where you buy the ticket from.


Title: Re: GWR Smartcard - purchase non-season tickets?
Post by: Surrey 455 on October 14, 2021, 08:39:58 pm
Can you have two active tickets on the same card at the same time?
Example: I have a monthly ticket between Bookham and Waterloo. Can I also load a day ticket from Bookham to Brighton via Dorking?

I'm in no hurry to go back to Brighton but I'm curious whether on the next occasion I can use smartcard. I know I can already use paper ticket and e-ticket


Title: Re: GWR Smartcard - purchase non-season tickets?
Post by: ray951 on October 15, 2021, 11:45:12 am
Can you have two active tickets on the same card at the same time?
Example: I have a monthly ticket between Bookham and Waterloo. Can I also load a day ticket from Bookham to Brighton via Dorking?

I'm in no hurry to go back to Brighton but I'm curious whether on the next occasion I can use smartcard. I know I can already use paper ticket and e-ticket

I understand you can have up to 5 tickets on the card at a time.


Title: Re: GWR Smartcard - purchase non-season tickets?
Post by: w056863 on November 03, 2021, 02:32:26 pm
I have managed to answer this question by getting a Smartcard from another TOC.
The SouthEastern Key allows you load daily tickets from the App to your SmartPhone and it works for my GWR only journey.

I have done exactly the same. I was pleasantly surprised when I was able to load the ticket from my smartphone for a GWR one day travelcard. It worked on GWR barriers; tube and bus faultlessly



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