|
Title: New Delay Repay code of practice Post by: stuving on December 20, 2021, 16:39:33 The ORR held a consultation last year (which I don't remember) on improving access to delay compensation. This has now got to the stage where a new code of practice for Delay Repay has been issued, and a licence condition will be imposed from next April to enforce it.
The ORR page on this (https://www.orr.gov.uk/search-consultations/consultation-improving-access-delay-compensation) contains the CoP itself (https://www.orr.gov.uk/sites/default/files/2021-11/delay-compensation-code-of-practice.pdf), as well as the original proposals for the consultation. The CoP concentrates on informing passengers and processing claims, and runs to 15 pages. Title: Re: New Delay Repay code of practice Post by: jamestheredengine on December 20, 2021, 21:14:29 The ORR held a consultation last year (which I don't remember) on improving access to delay compensation. This has now got to the stage where a new code of practice for Delay Repay has been issued, and a licence condition will be imposed from next April to enforce it. Disappointing that there isn't a provision for treating the delay caused by half-length trains as half of the interval to the next full-length train.The ORR page on this (https://www.orr.gov.uk/search-consultations/consultation-improving-access-delay-compensation) contains the CoP itself (https://www.orr.gov.uk/sites/default/files/2021-11/delay-compensation-code-of-practice.pdf), as well as the original proposals for the consultation. The CoP concentrates on informing passengers and processing claims, and runs to 15 pages. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |