Great Western Coffee Shop

All across the Great Western territory => Your rights and redress => Topic started by: grahame on July 16, 2022, 22:35:15

Title: Customer service, airline style
Post by: grahame on July 16, 2022, 22:35:15

Edinburgh Airport has suspended its customer helpline to "protect staff" from verbal abuse from passengers whose luggage is missing.

The airport said removing the phone line would allow teams to work through a backlog of queries.

Hundreds of missing bags belonging to passengers are currently being stored at a warehouse near the airport.

Staff shortages have left the airline sector struggling to cope with demand this summer.

Title: Re: Customer service, airline style
Post by: MVR S&T on July 16, 2022, 22:39:20
To deal with all those essential journeys, with all the thing you need for a week in a hotel in a warm climate, I could fit in my pocket...

This page is printed from the "Coffee Shop" forum at which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see ). The forum is hosted by Well House Consultants -