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Title: Charging a higher fare because you're diverting trains - is this right? Post by: grahame on August 18, 2022, 09:12:10 The super off peak fare from Westbury to London is £35.70 using the direct route via Newbury. But on Saturday, the railway operators find themselves incapable of running a service from Westbury to London via Newbury and are only providing trains via Swindon which they are offering only at a higher super off peak fare of £38.70.
Is it right that GWR are charging a higher fare when they are failing to provide the service that they're supposed to? At the very least, should they not be offering tickets via the slower / longer route at the same price as on the route they aren't serving on the Saturday even though it's in their contract to do so? Title: Re: Charging a higher fare because you're diverting trains - is this right? Post by: ChrisB on August 18, 2022, 09:46:44 Outside of contract requirements owing to strike action.
BUT, and it's a BIG but, yes, they should. Unfortunately, Jane Jones (who can be relied on to get things done) is on leave, and therefore unavailable. I'll try Richard Rowland instead. Title: Re: Charging a higher fare because you're diverting trains - is this right? Post by: ChrisB on August 18, 2022, 13:11:26 Wow! Success already.....
Quote Hi Chris, thanks for highlighting. This is being rectified overnight so you should be able to buy the cheaper ticket tomorrow. Richard Rowland | Customer Service & Operations Director | Great Western Railway Excellent, thank you Richard. Title: Re: Charging a higher fare because you're diverting trains - is this right? Post by: TonyK on August 19, 2022, 10:09:36 This has to be the quickest resolution to a campaign ever. Nice one, Chris!
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