Great Western Coffee Shop

All across the Great Western territory => Your rights and redress => Topic started by: Mark A on March 13, 2023, 14:28:04



Title: Travelling long distance on off peak ticket, delays drop passenger into peak
Post by: Mark A on March 13, 2023, 14:28:04
Reading the national conditions of travel - specifically 9.4 - should the traveller's connection into an afternoon off-peak train be delayed and deliver them to e.g. London Euston after the start of the evening peak, if I've interpreted this correctly, their ticket should be ok for immediate travel in the peak?

Someone's just asked that on Twitter, but it reminded me of a couple of times that this happened to me (and GWR accepted the ticket and in one instance cheerfully accepted a 'Via Salisbury' ticket without the need to excess it, something that I still appreciate.)

Mark

9.4 'Where you are using a Ticket valid on a specific train service or train services (such as
an “advance” Ticket) and you miss a service because a previous connecting train
service was delayed, you will be able to travel on the next train service provided by the
Train Company with whom you were booked without penalty.'

https://www.nationalrail.co.uk/National%20Rail%20Conditions%20of%20Travel.pdf


Title: Re: Travelling long distance on off peak ticket, delays drop passenger into peak
Post by: Mark A on March 13, 2023, 15:23:57
The answer appears to be yes, as the individual who enquired has had their ticket sorted for immediate travel.

Mark


Title: Re: Travelling long distance on off peak ticket, delays drop passenger into peak
Post by: grahame on March 13, 2023, 15:30:54
Reading the national conditions of travel - specifically 9.4 - should the traveller's connection into an afternoon off-peak train be delayed and deliver them to e.g. London Euston after the start of the evening peak, if I've interpreted this correctly, their ticket should be ok for immediate travel in the peak?

Yes, but one caveat:

Quote
on the next train service provided by the Train Company with whom you were booked without penalty.'

So if - for example - I had an advance ticket onto a GWR service from Bath to Plymouth, but missed my connection at Bristol onto their Cardiff to Penzance service, I couldn't drop back onto the next service if it was a Cross Country one.

As a GWR answer, from Paddington I suppose there could be late afternoon issues if you wanted to switch between TfL (Elizabeth Line) and GWR. Th e biggest catch would likely by King's Cross, where services could be Great Central, Lumo, Hull Trains and LNER and you'll have to catch the correct one of them, some of which are not terribly frequent.



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