Great Western Coffee Shop

Journey by Journey => North Downs Line => Topic started by: Lee on June 04, 2007, 16:33:00



Title: CW's North Downs Line Adventure
Post by: Lee on June 04, 2007, 16:33:00
Christian Wolmar falls foul of our favourite rail company (link below.)
http://www.christianwolmar.co.uk/articles/tt/may13,07.shtml


Title: Re: CW's North Downs Line Adventure
Post by: grahame on June 04, 2007, 21:36:32
Christian Wolmar falls foul of our favourite rail company (link below.)
http://www.christianwolmar.co.uk/articles/tt/may13,07.shtml

"The railway is full of well-intentioned staff .......... just as it always has been. It is the directives from above, demanding the imposition of penalty fares and the rigid adherence to rules that is forcing the staff to be less flexible and consequently there is bound to be more conflict with the public."

Indeed so, Christian.  I'm might impressed by many of the staff - their strengths and fortitude. But they too are feeling the pressure of the conflict and I don't think morale is too good at times.


Title: Re: CW's North Downs Line Adventure
Post by: FremlinsMan on February 06, 2011, 22:42:55
Original post moved to here:

http://www.christianwolmar.co.uk/2007/05/serivce-culture-still-missing-on-the-railways/ (http://www.christianwolmar.co.uk/2007/05/serivce-culture-still-missing-on-the-railways/)


Title: Re: CW's North Downs Line Adventure
Post by: Chris from Nailsea on February 06, 2011, 22:50:14
Thanks very much for that useful update, FremlinsMan - and a warm welcome to the Coffee Shop forum!  :)

May I also invite you to perhaps introduce yourself, in our introductions board (http://www.firstgreatwestern.info/coffeeshop/index.php?board=1.0)?

Thanks,

Chris.  :)



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