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Title: FirstGroup Apologises For Low Passenger Satisfaction With Rail Services Post by: Lee on June 06, 2007, 10:23:56 FirstGroup PLC has apologised to passengers after the survey showed satisfaction with two of its franchises had slumped (links below.)
http://www.rmtbristol.org.uk/2007/06/firstgroup_apologises_for_low.html#more http://www.rmtbristol.org.uk/2007/06/damning_verdict_on_fgw.html#more http://thisisbath.co.uk/displayNode.jsp?nodeId=163490&command=displayContent&sourceNode=163316&contentPK=17493043&folderPk=89126&pNodeId=163047 http://thisisbath.co.uk/displayNode.jsp?nodeId=180730&command=displayContent&sourceNode=163490&contentPK=17493051 http://westpress.co.uk/displayNode.jsp?nodeId=145786&command=displayContent&sourceNode=231644&home=yes&more_nodeId1=145795&contentPK=17494858 FirstGroup said in a statement that it was sorry for failing to provide expected levels of service on First Great Western (FGW) and First Capital Connect (FCC.) There are some interesting comments in reply to the article contained in the link below. http://thisisbristol.co.uk/displayNode.jsp?nodeId=145365&command=displayContent&sourceNode=145191&contentPK=17487608&folderPk=83726&pNodeId=144922 This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |