Great Western Coffee Shop

All across the Great Western territory => Across the West => Topic started by: martyjon on August 24, 2007, 09:35:51



Title: In the dark
Post by: martyjon on August 24, 2007, 09:35:51
I have noticed recently that it is becoming more and more the practice to avoid placing details of disruption to FGW services on the nationalrail.co.uk site even though other operators services might be caught up in the disruption.

Take this morning for instance, there was a train breakdown at Cam and Dursley which caused the cancellation of the most used service from Yate, the 07:42 and regularly used by over 100 passengers.

Whilst this incident was reported on the FGW website and in the morning service bulletin e-mail from FGW, there was no mention of this on the nationalrail.co.uk website even though peak hour Virgin Cross Country services from Birmingham to Bristol and the Souht West would have been disrupted and possibly diverted via Gloucester, Lydney, Chepstow and Newport.

A knock on effect of this was the cancellation of the Exeter to Great Malvern service even though the failure was a southbound service (why) and the return working from Great Malvern to Worcester.

Yet another example of the Joint NR / FGW Control Room at Swindon NOT working together.l


Title: Re: In the dark
Post by: Ollie on August 24, 2007, 18:04:41
Erm.. Network Rail have nothing to do with the National Rail site, that is operated by ATOC.


Title: Re: In the dark
Post by: martyjon on August 24, 2007, 18:21:48
Erm.. Network Rail have nothing to do with the National Rail site, that is operated by ATOC.

I dont care WHO runs the National Rail site, just there seems to be a distinct lack of information on the site at times of disruption to FGW services, would it be a conspiricey to keep FGW punters in the dark like as what happened this morning with a train breakdown at Cam and Dursley.



This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net