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Title: FGW info point phone numbers Post by: 159jim on August 19, 2010, 21:10:02 Hi!
You know those Blue info points you get at most unstaffed FGW stations, and when you press them you hear a phone dialling then you hear some train info, what's the phone number? Thanks, Jim. Title: Re: FGW info point phone numbers Post by: JayMac on August 19, 2010, 21:13:30 Dunno, but if it still has the key tone bleeps then you can record it and find out.
Title: Re: FGW info point phone numbers Post by: 159jim on August 19, 2010, 21:16:32 I already have
Title: Re: FGW info point phone numbers Post by: 159jim on August 19, 2010, 21:17:31 Listen here at:
http://www.youtube.com/watch?v=unv6YocZCU4 Title: Re: FGW info point phone numbers Post by: JayMac on August 19, 2010, 21:23:49 Well, as the first key tone dial appears to be 7 numbers, it is either a local call (ie no area code) or a closed network call.
Some mobile phones will make a call if played a key tone through the mouthpiece. Question is: Why do you want to know the number for the origin of these automated announcements? Title: Re: FGW info point phone numbers Post by: TheLastMinute on August 20, 2010, 00:23:30 The number has been changed in the last few months or so, presumably over to a different system hence the change of voice. It used to be 0870 241 0415 and then the station's NLC. No idea what it is now.
Having this number stored on my phone was very useful for when I lived and caught the train from Worle and the info point there had a tendency to break down! Title: Re: FGW info point phone numbers Post by: Louis94 on August 20, 2010, 12:15:53 The voice of these help points has also changed to the same lady (Anne) who is currently at Paddington.
Was lucky as it changed just after i went on a mad recording session on the gunnislake branch, when i heard it could be changing! Title: Re: FGW info point phone numbers Post by: 159jim on August 20, 2010, 16:49:18 Which stations have changed to Anne?
Title: Re: FGW info point phone numbers Post by: Louis94 on August 20, 2010, 18:15:33 All of them!
The help points used to be maintained by Arriva Trains Wales, but is now maintained by the new CIS fitting company "Telenet". I emailed FGW regarding the voice change and they replyed: Quote Thank your email of 29 June 2010 with regard to the automated help points at ex-Wessex stations. I can advise you that the help points were maintained by Arriva Trains Wales. This has recently changed to a company called Telenet. I can advise you that any changes to the voices will be made by them, and they will make any amendments they deem necessary. Any specific information on stations, or any changes to be made would be decided by Telenet, but not publicly advertised. Title: Re: FGW info point phone numbers Post by: 159jim on August 28, 2010, 15:09:41 Is there any other TOCs that have these points?
Title: Re: FGW info point phone numbers Post by: Louis94 on August 29, 2010, 14:12:41 Is there any other TOCs that have these points? Arriva Trains Wales have them, they use the same number as what FGW used, because ATW provided the service for FGW. and also Southern have a similar thing, but its Phil/Celia and its per a platform, so they have 1 point on each platform with a different voice, its at most of their quieter stations including in London. They also play announcements too, so basically its a speaker, but on a wall and with a button to request information. Louis Title: Re: FGW info point phone numbers Post by: 159jim on August 29, 2010, 18:26:34 Cools. Does Southern have a number?
Title: Re: FGW info point phone numbers Post by: Louis94 on August 29, 2010, 18:54:06 Cools. Does Southern have a number? No Southerns help points dont ring up a number, its connected to the system itself. Abit like the Wessex and Arriva Trains Wales 'advanced' silver help points are. Although it only announces trains for the platform it is on. Title: Re: FGW info point phone numbers Post by: 159jim on August 30, 2010, 13:58:27 So what's the new FGW number?
Title: Re: FGW info point phone numbers Post by: Louis94 on August 30, 2010, 15:52:40 So what's the new FGW number? Dont know, i'd imagine the first 4 digits are the same, but the last few digits have changed. Title: Re: FGW info point phone numbers Post by: 159jim on September 01, 2010, 11:34:23 How about working it out on this:
http://www.dsptutor.freeuk.com/dtmf/ToneGenerator.html Title: Re: FGW info point phone numbers Post by: 159jim on September 04, 2010, 15:03:57 It says on the tone detector that the new fgw number is:
01793515888 Title: Re: FGW info point phone numbers Post by: Brucey on September 04, 2010, 15:37:57 It says on the tone detector that the new fgw number is: Thanks for posting this. Just tried the number and it certainly works (just need to type the 4 digit NLC into your phone keypad once the system has beeped at you).01793515888 Title: Re: FGW info point phone numbers Post by: Chris from Nailsea on September 04, 2010, 15:58:30 I've just tried it as well! :P
It doesn't have any details for Nailsea & Backwell (possibly as our information points aren't installed yet?), but I was able to discover that there are "no trains due in the next 99 minutes" at Melksham! CfN. ;) :D ;D Title: Re: FGW info point phone numbers Post by: bigdaz on September 04, 2010, 16:39:28 Quote the 4 digit NLC Please can some one explain? Would this be like 5521 Farnborough Main and 7248 Bristol Temple Meads or am I getting my codes confused? Title: Re: FGW info point phone numbers Post by: Chris from Nailsea on September 04, 2010, 16:47:42 The four digit National Location Codes are available at http://deaves47.users.btopenworld.com/CRS/CRS0.htm
Quote NLCs are used in an accounting context to identify individual assets, and were first used from 1 January 1968. They are entirely separate to ELRs and PRIDE numbers (shown elsewhere on this site). Additionally, these codes are also used by booking offices, albeit in a slightly truncated form. Those locations which are stations generally have NLCs ending "00" (for example, Swindon is 333300). Booking clerks drop the final two zeroes, and refer to Swindon as 3333. So, Bristol Temple Meads is 3231 and Farnborough Main is 5521. Hope this helps! CfN. ;) Title: Re: FGW info point phone numbers Post by: devon_metro on September 04, 2010, 17:17:52 So what happens when you try 1072? ;)
Title: Re: FGW info point phone numbers Post by: Chris from Nailsea on September 04, 2010, 17:50:46 That would be silly! ;) :D ;D
Title: Re: FGW info point phone numbers Post by: Louis94 on September 04, 2010, 18:18:07 I've just tried it as well! :P It doesn't have any details for Nailsea & Backwell (possibly as our information points aren't installed yet?), but I was able to discover that there are "no trains due in the next 99 minutes" at Melksham! CfN. ;) :D ;D It wont work for stations that dont have a help point installed which plays these announcements. So will only work for stations which either have help points with the yellow button, or still have the old wessex help points. This being the reason why Nailsea and Backwell wont work, same for Bristol Temple Meads, etc Title: Re: FGW info point phone numbers Post by: 159jim on September 04, 2010, 19:07:07 Which stations have the yellow button ones?
Title: Re: FGW info point phone numbers Post by: Louis94 on September 04, 2010, 19:09:55 Which stations have the yellow button ones? Basically they are replacing the old wessex help points, but the wessex help point have not been removed yet. Title: Re: FGW info point phone numbers Post by: ldf1985 on September 04, 2010, 19:14:06 I've just tried it for Thornford and she informed me that the 18:06 to Bristol Temple Meads is delayed by approximately 60 minutes due to industrial action!
Title: Re: FGW info point phone numbers Post by: 159jim on September 04, 2010, 19:37:00 Which stations have the yellow button ones? Basically they are replacing the old wessex help points, but the wessex help point have not been removed yet. can i have a pic of it? Title: Re: FGW info point phone numbers Post by: Louis94 on September 04, 2010, 20:33:43 Which stations have the yellow button ones? Basically they are replacing the old wessex help points, but the wessex help point have not been removed yet. can i have a pic of it? Dont have any pics. basically its the standard 2 button help points but with an additional 3rd yellow button Title: Re: FGW info point phone numbers Post by: 159jim on September 25, 2010, 20:20:45 Which stations have the yellow button ones? Basically they are replacing the old wessex help points, but the wessex help point have not been removed yet. can i have a pic of it? Dont have any pics. basically its the standard 2 button help points but with an additional 3rd yellow button Spotted it at Stonehouse the other week, with Anne announcing in it, aswell as the more advanced silver "ticking" one with Ruth announcing. Also rung up Pilning's help point. "There are no trains due to leave this platform in the next 99 minutes" If theres only on train a week in each direction, whats the point giving Pilning a help point? Title: Re: FGW info point phone numbers Post by: Louis94 on September 25, 2010, 21:44:00 Which stations have the yellow button ones? Basically they are replacing the old wessex help points, but the wessex help point have not been removed yet. can i have a pic of it? Dont have any pics. basically its the standard 2 button help points but with an additional 3rd yellow button Spotted it at Stonehouse the other week, with Anne announcing in it, aswell as the more advanced silver "ticking" one with Ruth announcing. Also rung up Pilning's help point. "There are no trains due to leave this platform in the next 99 minutes" If theres only on train a week in each direction, whats the point giving Pilning a help point? Who knows! I guess there must be someone who would use it! once or twice a week! Title: Re: FGW info point phone numbers Post by: JayMac on September 25, 2010, 23:38:29 Folks, can we please avoid the unnecessary use of the 'Quote' button when replying to a preceding post. 'Reply' will suffice unless you are quoting a post further up thread.
Thanks awfully, bignosemac :) Title: Re: FGW info point phone numbers Post by: Timmer on September 26, 2010, 10:47:51 whats the point giving Pilning a help point? Franchise commitment?Title: Re: FGW info point phone numbers Post by: 159jim on September 26, 2010, 18:18:18 Sorry to go off topic, but Louis, when will you upload your next batch of announcements on freesound?
Title: Re: FGW info point phone numbers Post by: TerminalJunkie on September 26, 2010, 18:35:16 Folks, can we please avoid the unnecessary use of the 'Quote' button when replying to a preceding post. 'Reply' will suffice unless you are quoting a post further up thread. Quote is fine, as long as you make the effort to delete the previously quoted items. Indeed, quoting is particularly useful for those of with an active SMF Killfile script... ;) Title: Re: FGW info point phone numbers Post by: Louis94 on September 26, 2010, 18:38:15 Sorry to go off topic, but Louis, when will you upload your next batch of announcements on freesound? When i next get some free time to do it, been very busy recently. Will properly do an upload sometime this week. Title: Re: FGW info point phone numbers Post by: 159jim on September 26, 2010, 20:04:52 Cool. What stations?
Title: Re: FGW info point phone numbers Post by: JayMac on September 26, 2010, 20:16:10 Quote is fine, as long as you make the effort to delete the previously quoted items. Indeed, quoting is particularly useful for those of with an active SMF Killfile script... ;) I shouldn't imagine there are a great many forum users who are using an 'SMF Killfile script', whatever one of those is. Oh, and does this SMF Killfile script delete words from posts as well? Quote ....quoting is particularly useful for those of with..... :P ;) ;D Title: Re: FGW info point phone numbers Post by: Louis94 on September 26, 2010, 21:48:32 Cool. What stations? Teignmouth, Dawlish, Exeter st Davids, Tiverton Parkway and Plymouth Also various help point recordings Title: Re: FGW info point phone numbers Post by: Louis94 on October 03, 2010, 12:39:43 Wessex ticking help point at stonehouse is currently not working. Just says not possible to provide travel information at the moment.
Title: Re: FGW info point phone numbers Post by: 159jim on October 03, 2010, 15:56:35 Well the same happened to me, but a few minutes later, I pressed again and Ruth said about the Londo Padd train.
P.S Louis, I dont mean to be a nag, a pain and put you under preassure but when are you really going to upload the announcements? Title: Re: FGW info point phone numbers Post by: Louis94 on October 05, 2010, 19:46:42 Well the same happened to me, but a few minutes later, I pressed again and Ruth said about the Londo Padd train. P.S Louis, I dont mean to be a nag, a pain and put you under preassure but when are you really going to upload the announcements? Ah i see, and when i went it was not working whenever i tried, even the system at Stroud and Kemble was not working. Have sent you a PM btw. Title: Re: FGW info point phone numbers Post by: 159jim on October 28, 2010, 11:30:14 Sorry to bump up the thread but, Why does Filton Abbey Wood have ticking help points when it already has announcements and departure screens?
Thanks, Jim. Title: Re: FGW info point phone numbers Post by: ReWind on October 28, 2010, 12:41:46 As a back up just incase the screens fail, which they often do at Filton.
Also, passengers can contact an advisor on the help points, they can't on the screens! ::) Title: Re: FGW info point phone numbers Post by: ChrisB on October 29, 2010, 09:06:24 THey go through now to NRE up in ther north east, so you might as well call them direct.
Title: Re: FGW info point phone numbers Post by: Super Guard on October 31, 2010, 11:09:31 THey go through now to NRE up in ther north east, so you might as well call them direct. Something that really annoys me about NRE is that they publicise 0845 numbers for people to get train information when they are at smaller unstaffed stations, when these calls generally cost mobile users 25-35p per minute. I'm please to hear the "Push for info" button is offering a connection to NRE which passengers do not have to pay for at last. Title: Re: FGW info point phone numbers Post by: ChrisB on October 31, 2010, 11:11:54 If you look up the NRE 0845 number on the 'Say No to 0870' website, it gives you a landline number to call, I believe - a Birmingham (0121) number?
Title: Re: FGW info point phone numbers Post by: Brucey on October 31, 2010, 13:34:44 If you look up the NRE 0845 number on the 'Say No to 0870' website, it gives you a landline number to call, I believe - a Birmingham (0121) number? The number I have in my phone (which seems to work) is 0121 634 2040. Think I was given this number by someone at a TOC (possibly Southern).Title: Re: FGW info point phone numbers Post by: Louis94 on October 31, 2010, 15:28:24 Sorry to bump up the thread but, Why does Filton Abbey Wood have ticking help points when it already has announcements and departure screens? Thanks, Jim. I have only ever heard an announcement there once, and it was extremely quiet, turned down so not to annoy the nearby houses? and also the screen on Platform 2/3 is not readable most of the time. I'd rather have a ticking help point anyday over a screen! Does anyone know if Filton Abbey Wood has any of the new white help points yet? Title: Re: FGW info point phone numbers Post by: 159jim on October 31, 2010, 15:50:08 Yes, but covered up, it doesn't have the next train button.
Title: Re: FGW info point phone numbers Post by: Louis94 on November 01, 2010, 09:56:21 That will be because Filton Abbey Wood is due the full system with screens and announcements
Title: Re: FGW info point phone numbers Post by: 159jim on November 16, 2010, 17:45:10 I have a few recordings of FGWs different Help points.
The new "next train" button ones: http://www.freesound.org/samplesViewSingle.php?id=108651 The old "dialling" ones that are currently being replaced: http://www.freesound.org/samplesViewSingle.php?id=108649 The old "ticking" ones: http://www.freesound.org/samplesViewSingle.php?id=108646 P.S. Louis, when will be your next upload to Freesound? Thanks, Jim. Title: Re: FGW info point phone numbers Post by: 159jim on November 28, 2010, 18:53:08 *UPDATE*
Heres the little bugger of the help point ATW and FGW use! http://www.lelas.fr/product_info.php?cPath=21&products_id=41&osCsid=1mk7jof0fps72bpqfe7eni4765 Edited to fix link. bignosemac ;) This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |