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Title: Passenger Focus - current focus Post by: grahame on November 04, 2007, 18:57:33 Gary Dangerfield of Passenger Focus, commenting at Rail Future conference in Ely yesterday
Passenger Focus currently have major projects / concentration on: Fares Seats for Passengers Disruption Management Complaints Accessibility Ststions In order to provide the correct service, they have surveyed travellers asking them what's most important and in order the top five were: 1. Value for Money 2. Trains to run at the time they are wanted 3. Punctuality 4. A seat when travelling 5. Information available Would anyone like to help me fill the thread in by saying a bit about Passenger Focus? Thanks! Title: Re: Passenger Focus - current focus Post by: Mookiemoo on November 05, 2007, 01:43:21 Dont know what you want but y priorities are:
1. Seat with table 2. Train running within 30 minutes to time 3. Buffet service 4. Nice staff Title: Re: Passenger Focus - current focus Post by: devon_metro on November 05, 2007, 16:42:21 4. Nice staff I'll add to that. Buffet staff who don't treat children like dirt. Title: Re: Passenger Focus - current focus Post by: Conner on November 05, 2007, 17:17:41 4. Nice staff I'll add to that. Buffet staff who don't treat children like dirt. Title: Re: Passenger Focus - current focus Post by: devon_metro on November 05, 2007, 17:29:48 I even had a First Class ticket!
Title: Re: Passenger Focus - current focus Post by: John R on November 05, 2007, 20:16:52 I think I might know the one you mean. She (if it's the same one) treated me like dirt, and I too had a (weekend) first ticket. I would have complained except I thought that she had probably just been told she wouldn't have a job come the timetable change, so it probably wasn't worth bothering.
Title: Re: Passenger Focus - current focus Post by: vacman on November 05, 2007, 21:07:51 I work for FGW and I must say most of the buffet staff are arrogant so and so's, the restaurant crews are the worst! But there are some cracking buffet stewards too, most of whom seem to be from Penzance and Bristol.
Title: Re: Passenger Focus - current focus Post by: devon_metro on November 06, 2007, 16:17:24 I think I might know the one you mean. She (if it's the same one) treated me like dirt, and I too had a (weekend) first ticket. I would have complained except I thought that she had probably just been told she wouldn't have a job come the timetable change, so it probably wasn't worth bothering. Well - Every First Class trip i've been on (about 4) i've had rude buffet staff. The one time the trolley payed me a visit, it was very friendly and was happy to give me a diet coke (chilled) and a cup! Outstanding! Title: Re: Passenger Focus - current focus Post by: Jim on November 06, 2007, 17:19:15 I work for FGW and I must say most of the buffet staff are arrogant so and so's, the restaurant crews are the worst! But there are some cracking buffet stewards too, most of whom seem to be from Penzance and Bristol. There are some nice ones I agree - BUT sadly I think they are actually the minority. Title: Re: Passenger Focus - current focus Post by: Conner on November 06, 2007, 20:25:57 I work for FGW and I must say most of the buffet staff are arrogant so and so's, the restaurant crews are the worst! But there are some cracking buffet stewards too, most of whom seem to be from Penzance and Bristol. Living in Cornwall I must say that Penzance staff are nice and cheery to children but its the Exeter/Plymouth that are horrible.Title: Re: Passenger Focus - current focus Post by: vacman on November 06, 2007, 20:48:52 I work for FGW and I must say most of the buffet staff are arrogant so and so's, the restaurant crews are the worst! But there are some cracking buffet stewards too, most of whom seem to be from Penzance and Bristol. Living in Cornwall I must say that Penzance staff are nice and cheery to children but its the Exeter/Plymouth that are horrible.Title: Re: Passenger Focus - current focus Post by: Jim on November 06, 2007, 20:50:36 I work for FGW and I must say most of the buffet staff are arrogant so and so's, the restaurant crews are the worst! But there are some cracking buffet stewards too, most of whom seem to be from Penzance and Bristol. Living in Cornwall I must say that Penzance staff are nice and cheery to children but its the Exeter/Plymouth that are horrible.I do actually get on with one of the Par drivers quite well... Title: Re: Passenger Focus - current focus Post by: vacman on November 06, 2007, 21:26:05 I work for FGW and I must say most of the buffet staff are arrogant so and so's, the restaurant crews are the worst! But there are some cracking buffet stewards too, most of whom seem to be from Penzance and Bristol. Living in Cornwall I must say that Penzance staff are nice and cheery to children but its the Exeter/Plymouth that are horrible.I do actually get on with one of the Par drivers quite well... Title: Re: Passenger Focus - current focus Post by: Jim on November 07, 2007, 07:41:59 I work for FGW and I must say most of the buffet staff are arrogant so and so's, the restaurant crews are the worst! But there are some cracking buffet stewards too, most of whom seem to be from Penzance and Bristol. Living in Cornwall I must say that Penzance staff are nice and cheery to children but its the Exeter/Plymouth that are horrible.I do actually get on with one of the Par drivers quite well... I knowyou did! Title: Re: Passenger Focus - current focus Post by: Rugrat on November 07, 2007, 21:30:31 Passenger Focus might consider trying to reduce the number of times their restructure and their rate of staff turnover and the consequent cost to the taxpayer: see http://groups.google.com/group/uk.railway/msg/e880a461480654bd and http://www.theyworkforyou.com/wrans/?id=2007-10-11a.154465.h
Title: Re: Passenger Focus - current focus Post by: Rugrat on November 07, 2007, 21:33:35 A new staff list was posted on the Passenger Focus website on 1st
November. The changes from the October list are as follows: Ashwin Kumar has been appointed to the new post of "Passenger Director" Pete Thompson, "Passenger Research Manager" has gone and has been replaced by Janet Cardell, "Interim Head of Research" Jane Cobell, "Press Officer", has gone The job titles of the 3 "Passenger Contact Advisers" AND the 2 "Passenger Advisers" has been changed to "Senior Passenger Adviser" Shaun Rice and Greg Kyndt have been appointed as "Passenger Advisers" This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |