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Title: passengers overcharged Post by: bigdaz on October 23, 2011, 19:17:32 http://www.bbc.co.uk/news/uk-england-berkshire-15422629 (http://www.bbc.co.uk/news/uk-england-berkshire-15422629)
Title: Re: passengers overcharged Post by: bobm on October 23, 2011, 19:20:52 From link
Quote "We apologise to any customers who have been affected by this, and urge them to contact our customer service centre for a full refund." Problem is how do you prove it. Both stations are gated so the machines would have retained any tickets. Title: Re: passengers overcharged Post by: devon_metro on October 23, 2011, 19:40:50 I'm sure most people won't get too hung up on 40p. Bet most people are season ticket holders that make regular journeys.
Title: Re: passengers overcharged Post by: JayMac on October 23, 2011, 20:14:05 Would this machine not be one that was owned and operated by South West Trains?
Title: Re: passengers overcharged Post by: bobm on October 23, 2011, 20:16:20 Is there a SWT machine at Reading?
Title: Re: passengers overcharged Post by: JayMac on October 23, 2011, 20:20:09 The problem was at Basingstoke.
Title: Re: passengers overcharged Post by: bobm on October 23, 2011, 20:22:08 Amazing. I read the article twice and still saw it as "at Reading".
Title: Re: passengers overcharged Post by: 6 OF 2 redundant adjunct of unimatrix 01 on October 23, 2011, 21:03:39 It does say reading
Title: Re: passengers overcharged Post by: JayMac on October 23, 2011, 21:09:53 ::)
Quote Passengers buying tickets to Reading at Basingstoke station.... Title: Re: passengers overcharged Post by: LiskeardRich on October 24, 2011, 02:21:17 Yes SWTs ticket machine was at fault in this instance. Poor research by the bbc.
Title: Re: passengers overcharged Post by: inspector_blakey on October 24, 2011, 16:14:59 Does seem odd that in that article FGW appears to be doing the "sackcloth and ashes" for what looks like SWT's mistake. Would have thought that more people are likely to use XC than FGW for BSK-RDG journeys anyway given the faster journey time and greater frequency...
Title: Re: passengers overcharged Post by: 6 OF 2 redundant adjunct of unimatrix 01 on October 24, 2011, 16:19:15 many apologies it does indeed say that ! ... the article wasn't very clear was it !!
Title: Re: passengers overcharged Post by: bobm on October 24, 2011, 16:39:22 Does seem odd that in that article FGW appears to be doing the "sackcloth and ashes" for what looks like SWT's mistake. Would have thought that more people are likely to use XC than FGW for BSK-RDG journeys anyway given the faster journey time and greater frequency... It is a bit like Readfing to Wokingham - if you turn up and there is an all stations train about to leave you will catch it because even if there is a non stop service leaving soon after it isnt going to overtake the all stations. many apologies it does indeed say that ! ... the article wasn't very clear was it !! Glad I wasnt the only one! Title: Re: passengers overcharged Post by: paul7575 on October 24, 2011, 17:30:00 Does seem odd that in that article FGW appears to be doing the "sackcloth and ashes" for what looks like SWT's mistake. Would have thought that more people are likely to use XC than FGW for BSK-RDG journeys anyway given the faster journey time and greater frequency... It isn't necessarily SWT though. AIUI all the fares systems use the same original database to load up their machines, so everyone's version of Basingstoke - Reading should be identical, whether bought from a TVM or a ticket office? I wouldn't expect someone in an SWT back office somewhere is loading FGW fares one by one and making a typo, surely it's more automated than that? Paul Title: Re: passengers overcharged Post by: 6 OF 2 redundant adjunct of unimatrix 01 on October 24, 2011, 18:55:49 or as they are all updated online maybe the machines update failed to install due to network issues
Title: Re: passengers overcharged Post by: hornbeam on October 28, 2011, 15:46:55 Would they know how much money was generated by this? Maybe they could donate it to a charity- be a good bit of PR.
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