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March 18, 2019, 10:07:26 pm *
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1  All across the Great Western territory / Across the West / Re: Infrastructure problems in Thames Valley causing disruption elsewhere - ongoing, since Oct 2014 on: March 15, 2019, 06:34:09 pm
Not sure I understand the 10,000 extra services per day - that's around 400 extra services per hour (ignoring its not really a 24 hour service and Sundays).

That seems a lot of extra trains that I've not really noticed on my route. Has somewhere else had a huge number of extra trains?
2  Journey by Journey / London to Reading / Re: 7.01 from Maidenhead to Paddington on: March 15, 2019, 02:35:05 pm
Does the 'halt' service include the 06.53/07.01 we're discussing? I think its going to struggle in its current format. Based on the totally unscientific basis of a couple of people I work with more people on the Oxford to Reading part of the journey are using it rather than change at Reading. For them its a much more comfortable journey and they get a seat. It also seems to be getting much busier at Twyford since I've been using it.

You could move the Henley connection back a few minutes so they get the next fast train although I can see that being unpopular as its slightly slower and 10 minutes later.
3  Journey by Journey / London to Reading / Re: 7.01 from Maidenhead to Paddington on: March 13, 2019, 12:56:02 pm
It's been a good run but only 3 coaches today which made it all a bit unpleasant. It's also been 5 coaches a lot more frequently. Hopefully this isn't related to the Turbos cascade and challenges around maintenance or spares.

It did manage to be its regular 4-5 mins late though.
4  All across the Great Western territory / Fare's Fair / Re: Extend open access says Adam Smith on: March 09, 2019, 02:58:50 pm
I think the most generous thing i can say about most of the papers from the Adam Smith Institute is that they stimulate debate.
5  All across the Great Western territory / Across the West / Re: GWR - Rail Business of the Year on: March 04, 2019, 08:28:40 am
I think it is fair to say that members of this forum are not the target demographic for this campaign. For the intended audience I believe the campaign has gone down rather well.

Do you have any more details on who that was? I certainly saw myself as a potential customer especially as I don't drive but my experience was over whelming poor such that I haven't tried it since
6  All across the Great Western territory / Across the West / Re: GWR - Rail Business of the Year on: March 01, 2019, 08:48:02 am
I thought it was a good campaign in itself as it made me think about trips out and visits to places I wouldn't normally. I really did think about some trips to the West Country which I don't normally. However, my experience of travelling on GWR to West Wales at the weekend meant I soon decided not to bother.

As Timmer writes it was a reasonable as campaign promoting a totally unsuitable and inadequate service. All the campaign really did was draw attention to how poor the weekend service was. I wonder how many potential customers were lost because of it - tried it and had a miserable day out?
7  All across the Great Western territory / Across the West / Re: GWR Performance Figures on: February 25, 2019, 10:35:48 am
Back down to 5% discount for Thames Valley. Seems a poor deal for the traveller considering how bad the service has been over the last year.
8  All across the Great Western territory / Your rights and redress / Re: Who should you have to give up your seat for? on: February 22, 2019, 07:26:06 pm

I have observed this in the Pullman on the 18-03 from Paddington, when a customer would arrive in good time and "book" four seats by sitting on one and placing belongings on the other three.
They would be most aggrieved if I turned up with an actual booking.

If I was ever on the programme Room 101 then this along with people sitting on the outside seat on a packed service would be on my list. Its the sighing and huffing when you ask the to move themselves or their belonging that really winds me up.

I suspect though I'm nothing like as tolerant as I use to be.
9  All across the Great Western territory / Across the West / Re: Infrastructure problems in Thames Valley causing disruption elsewhere - ongoing, since Oct 2014 on: February 22, 2019, 09:45:50 am

15 days between posts under this heading!

Spring has arrived.


There's still been general annoyances like short formed turbos and IETS along with the usual 5-10 minute delay but they don't seem worth posting.

Have things improved? A bit but I've been sticking to a couple of regular trains that generally run if over crowded. I've also started working from home more as the commute just depresses me. So there is an improvement but my confidence in the service remains low.
10  Journey by Journey / London to South Wales / Re: GWR boss out of touch with its problems, says Labour MP on: February 16, 2019, 11:48:58 pm
The majority of factors I understand to be external. DfT and NR imposed issues. Not sure which magic tricks he meant to pull out the hat?

I think most posters here accept that many issues are outside of FGW control but they don't do very well on the ones are.

The website, provision of information, incident management...
11  All across the Great Western territory / Across the West / Re: Class 319 arrives..... on: February 11, 2019, 06:03:56 pm
Beginners question but are these Electric/Bi-bode/diesel and will my regular turbo from Oxford now have a few more seats?
12  Sideshoots - associated subjects / News, Help and Assistance / Re: The Coffee Shop - planning ahead on: February 08, 2019, 12:16:42 am
I'm now working all day but I hope you have a good session.
13  All across the Great Western territory / Across the West / Re: Get your voice heard in Parliament: debate on GWR performance on: February 01, 2019, 06:43:06 pm
I'm a regular commuter in the Thames Valley and I would say that my general experience has been very poor. Frequent signal failures, half length trains, poor punctuality - my morning train is consistently 5-10 mins late except when its half size and i can't board.

While not all of this can be attributed to GWR its their response or lack of response to incidents that frustrates me. The website is frequently inaccurate, rarely updated outside of 'office hours' and generally claims a good service when there very clearly isn't. Today's bad weather saw the website unavailable for a lot of users which often happens when there's poor weather or an incident. Capacity planning for key information resource (and I'm aware of the irony) isn't difficult nowadays. The staff at Paddington appear to have standing instructions to leave the station concourse in the event of an incident. I think most passengers are understanding that things go wrong but its the lack of information or more generally the wrong information that makes it worse.

The local ticket office (Twyford) is rarely open the advertised hours due to 'staff shortages'. This can be challenging when you need to renew a season ticket, replace a faulty one (why are smartcards only just appearing in very limited form?), or claim the void days they don't tell you about. Most of their data seems to exist in folders and bits of paper locally and so far as I can tell don't have an integrated database across the region. There is so much more they could be doing with technology.

Why no delay/repay?

Don't mind the seats on the new trains although I seem to be in a minority. However, I rarely travel on them as due to the cuts to the electrification programme my regular trains are still turbos and look like remaining for some time. Not one we can pin on GWR although their advertising around with the Famous Five and similar seemed very inappropriate when they're failing to run a significant number of trains at weekends.

On the plus I've found their online team much improved recently (I think it came back in house) and generally good at solving my queries.
14  All across the Great Western territory / Across the West / Re: Infrastructure problems in Thames Valley causing disruption elsewhere - ongoing, since Oct 2014 on: February 01, 2019, 08:14:54 am
GWR Web site appears to be struggling as well although when I checked at 5.30 this morning there were already lots of cancelled trains.

15  Journey by Journey / London to Reading / Re: Crossrail - The Elizabeth Line - ongoing discussion, merged topics on: January 29, 2019, 02:20:45 pm
As someone who commutes from Twyford I never thought I'd be arguing to keep GWR but Crossrail is looking more and more of a backward step for those commuting from further out.

I'd raise it with my MP but apparently she's busy...  Roll Eyes
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