If GWR▸ (Great Western Railway) are serious about improving catering, and if the Coffee Shop forum admins are willing, then IMHO▸ (in my humble opinion) we need a new thread on the forum about catering issues.
Not for general likes, dislikes, suggestions and comments, but for SPECIFIC issues on a particular train.
Posts in that thread should be in a very specific format including
Date of travel.
Time of train.
Stations at which passenger boarded and alighted.
Where in the train the passenger was seated.
Nature of complaint or compliment.
Example of acceptable post
" on 01/10/2024 I travelled on the 18-03 departure from Paddington to Penzance.
I was on the train from Paddington to Taunton, seated in coach B.
A trolley service is advertised as being available throughout.
At no point did a trolley pass my seat in a nearly two hour journey"
Posts on more general likes and dislikes should be moved to the existing "catering" thread.
A member of GWR management should monitor the thread and be invited to reply. Having viewed CCTV▸ (Closed Circuit Tele Vision) if relevant.
Replies should address the SPECIFIC issue raised and NOT be of the generic "we are working hard to increase availability" type.
How about it ? GWR and coffe shop admin.
Not for general likes, dislikes, suggestions and comments, but for SPECIFIC issues on a particular train.
Posts in that thread should be in a very specific format including
Date of travel.
Time of train.
Stations at which passenger boarded and alighted.
Where in the train the passenger was seated.
Nature of complaint or compliment.
Example of acceptable post
" on 01/10/2024 I travelled on the 18-03 departure from Paddington to Penzance.
I was on the train from Paddington to Taunton, seated in coach B.
A trolley service is advertised as being available throughout.
At no point did a trolley pass my seat in a nearly two hour journey"
Posts on more general likes and dislikes should be moved to the existing "catering" thread.
A member of GWR management should monitor the thread and be invited to reply. Having viewed CCTV▸ (Closed Circuit Tele Vision) if relevant.
Replies should address the SPECIFIC issue raised and NOT be of the generic "we are working hard to increase availability" type.
How about it ? GWR and coffe shop admin.
Interesting idea, my biggest concern would be if it takes a few posts on a forum to highlight problems to GWR then we already have serious problems
The issue with posting on here is that it only reflects the problems members on this forum experience