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1  All across the Great Western territory / Fare's Fair / Re: Advance Tickets from TPE.......... on: Yesterday at 09:40:03 pm
CCTV is generally only released for solving crime - and usually only to a request from the Police. So I don't think it would be released to the public, even if it was still available.

It can be requested to prove a point.

People in Bristol have had penalty notices for driving in Bus Lanes when they have momentarily switched to a Bus Lane to allow a blue lighter to overtake them. Number Plate Recognition Technology to eager to swell the LA's coffers. A still from the footage was sent to motorists to prove from the councils viewpoint the offence was commited but the video shows the blue light vehicle seconds later, ahm.

There was a case very recently - in Swindon, of traffic being directed by the police around an accident into a bus lane .....and then getting tickets for so doing.  Ker-ching !!

https://www.swindonadvertiser.co.uk/news/17372386.penzance-drive-bus-lane-catches-drivers-out-in-swindon-after-lorry-crash/
2  All across the Great Western territory / Fare's Fair / Re: Advance Tickets from TPE.......... on: Yesterday at 06:52:18 pm
CCTV is generally only released for solving crime - and usually only to a request from the Police. So I don't think it would be released to the public, even if it was still available.

Not sure if any info here can help Clan line?

https://www.gov.uk/request-cctv-footage-of-yourself

Thanks for those comments.

As soon as the incident happened she contacted BTP (assuming the CCTV came under them), they explained the "rules" for obtaining the CCTV footage; they then gave her a contact in SE Trains to ask for the video.
She contacted SE Trains and gave them the time of the incident to within a couple of minutes. SE Trains told her that she could have a copy of the booking hall video but not the office video. That was absolutely fine, as all she wanted was to show that she behaved reasonably towards the booking office clerk in the first place.  She was told that the video would be forthcoming. She was also told that they would investigate the "alleged" incident - but because of an agreement with the Trade Unions she would not be told the outcome............so the guy could have got the sack - or a pay rise !!! One assumes that someone did agree with her complaint, to some degree, as they did send her £25.

The whole incident, and its fall-out has been most unsatisfactory. M & S and the likes of John Lewis have a superb name for dealing with problems - why do the rail companies seem to be determined to make it so b****y difficult ?

She will keep pursuing TPE as they are the most stubborn in acknowledging any fault - and they were responsible for the whole mess in the first place. I have just checked their website again - it still says there is no charge for changing you booking and: "Do bear in mind that if you want to change your train ticket, you need to do it before travelling". (No mention of the 5 day "rule")

Just what my daughter tried to do - and look where it got her !
3  All across the Great Western territory / Fare's Fair / Re: Advance Tickets from TPE.......... on: Yesterday at 01:30:44 pm
Yes, should have tacked it onto the earlier thread  Embarrassed      (Perhaps a Mod could combine the two please)

But it shows the quality of the "service" she is getting from TPE, and to some extent from SE Trains. According to BTP, CCTV video is kept for 28 days - what chance of her getting that now?  Almost two months since my last post - zero, in the way of a meaningful response, from TPE. As I said, they are either not reading what she is saying, or as I tend to think, they are deliberately ignoring her questions and providing an answer to a question she hasn't asked because that answer makes them sound to be acting correctly  ..............ie: she is acting outside "the Ts & Cs".   

A good word for a TOC. She got caught up in the late opening fiasco at Waterloo last year. She had to travel back to London via Paddington instead and pay for a taxi to St Pancras - SWR, very speedily, refunded the cost of the whole return journey - which covered her taxi fare.  If SWR can do it properly why not TPE ? they are both owned/largely owned by First Group.
4  All across the Great Western territory / Fare's Fair / Advance Tickets from TPE.......... on: January 21, 2019, 10:28:47 pm
A cautionary tale……………………….

My daughter bought a pair of Advance tickets from TPE on the strength of their “no £10 charge to change the booking” claim.
As it turned out, she had to change the booking – or try to !!

She tried to change the booking on the TPE website, as it says she could – could not gain access to this – but did get onto other ToC’s sites to get new trains and fares details. She rang TPE to change her tickets by ‘phone – was told this could not be done within 5 days of travel. This 5 day limit is not mentioned on either their website or on the letter which accompanied the original tickets in the post ! She was told she had to go to a manned station.

She went to West Malling (Kent) station where she encountered the most incredibly rude and aggressive member of staff who refused to deal with her and actually got up and walked away from the ticket office window.
The tickets then “expired” – she complained to both TPE and SE Trains. SE trains did eventually send her £25 and an apology – but she is still waiting for the booking office CCTV footage which she was promised.

TPE seem to be totally incapable of actually reading her emails, they have told her on several occasions that as she had Advance tickets she is not entitled to a refund – as per the Ts & Cs! The fact that she was actually complaining about the inadequacy of their website and their documentation has been totally ignored. Following their instructions led to the appalling treatment she received at West Malling. (Admittedly nothing to do with TPE)

She is now going to contact the CEO of TPE – if that gets her nowhere, the Rail Ombudsman is next.
I have drawn to her attention that there is a thread on another rail forum on exactly the same subject – she is not alone with her struggles with TPE  !!

I will make no suggestions – I will leave it up to you as to who you go to - or don't go to - to buy your Advance tickets ……….
5  Sideshoots - associated subjects / The Lighter Side / Re: Orange Zones - Swindon on: January 19, 2019, 10:02:15 pm

The new thing are the IET carriage numbers painted onto the platform. Not to be confused with the carriage letters on reservations.

"You cannot be seeerious !!"
6  Journey by Journey / South Western services / Re: Summer 19 Timetable on: January 18, 2019, 10:52:50 pm
Looks good for passengers between Salisbury and Westbury (and intermediate stops) - more decent rolling stock to avoid travelling on the Turbos !
7  All across the Great Western territory / Across the West / Re: IETs into passenger service from 16 Oct 2017 and subsequent performance issues on: January 18, 2019, 07:33:41 pm
My daughter caught the 1300 from Paddington to Chippenham today. They spent 20 minutes at Didcot because the train's alarm system was reporting that the first 5 coaches were on fire ! They weren't of course, but they had to get info from Hitachi on how to override the false alarm before the train could move on. The same thing happened between Swindon & Chippenham, but as the driver knew what to do this time there was only a 5 minute stop in the wilds of Wiltshire ! Had there been a real fire the overflowing aircon units would have come in handy.....
8  Journey by Journey / Portsmouth to Cardiff / Re: Officially 5 cars? on: January 16, 2019, 07:45:10 pm
Ah ha ! Thank you.  However, I must ask why - as they have just rebuilt the whole of that platform as part of the lengthening process. 
9  Journey by Journey / Portsmouth to Cardiff / Re: Officially 5 cars? on: January 16, 2019, 04:09:31 pm
Seems to be a pair of the 165/166 combos regularly working to Portsmouth now. I must say they are a lot better looking than the 158s - externally anyway !

I have noticed that the drivers seem to approach the stations a lot more slowly that the 158s do. Are the brakes particularly sensitive or is this just relatively new drivers getting used to their new charges ?



1109 to P Harbour approaching Warminster this morning.
10  All across the Great Western territory / Buses and other ways to travel / Re: A novel way to beat the busy commute on: January 13, 2019, 09:30:32 am
Plenty of leg room too !
11  Journey by Journey / London to the West / Re: Westbury North Junction Renewal December 2018 - January 2019 on: January 11, 2019, 09:26:06 am
Is that the Melksham train waiting in Platform No.2....... Grin

No....when that photo was taken it was Platform 3  Wink
12  Journey by Journey / Portsmouth to Cardiff / Re: Officially 5 cars? on: January 10, 2019, 09:25:45 am

Yes, but there seem to be more and more days when there are "shortages". It used to be a bit of a rarity to see 150s working the Portsmouth trains - it isn't any more. The Gt Malvern services from Warminster & Southampton were often 150s, they were replaced by Turbos some months ago - the displaced 150s are still here being put to other use.
13  All across the Great Western territory / The Wider Picture in the United Kingdom / Re: Railway bridges struck by road vehicles - merged topic, ongoing discussion on: January 10, 2019, 09:12:31 am

He came past a 12ft triangle height sign. only in imperial.

Well did she, thought? I can see the 12 shilling sign at the bridge - prominently displayed behind the branch of a tree - but I couldn't see any others when I googled up and down the lane...

The sign is at the start of the lane, in the village next to the pub. It’s a couple of miles from the bridge, but the lane is continuous with no other roads joining. That’s where any advanced warning would be, it’s too late half way down a narrow lane.

I think it has to be said that the "warning" sign does not do its job particularly well. The sign appears to be placed in the middle of a "Y" junction - which leg of the "Y" does it refer to ? It is not a particularly large sign (to keep the locals happy ?), there appears to be both a shop and a pub close by. It would not take much in the way of distraction from other traffic or pedestrians for a passing driver to miss the sign completely.
14  Journey by Journey / Portsmouth to Cardiff / Re: Officially 5 cars? on: January 09, 2019, 08:26:00 pm
Warminster 1 o'clock this afternoon.

Two 16?s nailed together heading to Cardiff.  A two car 150 heading for Portsmouth Harbour.

Progress ??
Yes, but walking before running.  There are just supposed to be two sets of 165/166 diagrammed daily, but they haven’t enough to run them both at 5 car.

You’d have also seen a 3 car (166213) at about 1500.  Stated elsewhere they are supposed to be running daily at 0730, 0930, 1530, and 1730 from Cardiff, and 1123, 1323, 1923 and 2123 from Portsmouth Harbour.

Paul

0830 Cardiff to Portsmouth, 1223 return from Portsmouth and 1630 from Cardiff also seem to be 5-car now - but perhaps it's a 158 + 150 diagram?

The one I saw was definitely a 16? combo - too many doors for 15?s !
15  Journey by Journey / Portsmouth to Cardiff / Re: Officially 5 cars? on: January 08, 2019, 09:40:37 pm
Warminster 1 o'clock this afternoon.

Two 16?s nailed together heading to Cardiff.  A two car 150 heading for Portsmouth Harbour.

Progress ??
Yes, but walking before running.  There are just supposed to be two sets of 165/166 diagrammed daily, but they haven’t enough to run them both at 5 car.
Paul

Sorry Paul, but I wouldn't describe what is happening on this line as "walking before running". The whole concept of replacing 158s with 165/6s is grossly flawed from the outset. To add insult to injury the existing (now nicely refurbished !) rolling stock is disappearing long before the replacement 165/6s are available and are being substituted by 150s. I don't call this progress - it is little more than a con-trick ! As I said in another thread, this is a repeat of the shambles when FGW took over the franchise from Wessex.........except that this time the 3 car 158s are being replaced by 2 car 150s, instead of just 2 car 158s as they were then. Also, this time they are doing it to themselves - absolutely brilliant !!
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