 Show Posts
|
|
Pages: 1 2 [3] 4 5 ... 56
|
|
33
|
All across the Great Western territory / The Wider Picture Overseas / Re: Rail replacement .......................what ??
|
on: November 23, 2023, 09:47:08
|
Certainly different, but not very sensible. Helicopters are expensive to buy, expensive to fly, burn a lot of fossil fuel and make considerable noise.
Road transport might be more sensible even if not allowed normally.
The problem is not that road transport is not allowed, but that there is no road to actually get to the village. There are a small number of vehicles (not private transport) in the village, including a couple of "taxis". As you say, helicopters are very expensive to operate so I don't think this service was put on just as a "gimmick". Before you ask................. perhaps the vehicles already in the village were delivered by helicopter  |
|
|
|
|
34
|
Journey by Journey / South Western services / Re: SWR through services to Westbury
|
on: November 22, 2023, 22:04:05
|
|
Mmm !
My daughter wanted a through train to Waterloo, from Warminster, on Sunday. Her usual SWR» train at 1051 appeared to be not running. Instead there were 7 SWR direct services to Waterloo that day passing through Warminster.....................not one of which stopped there !
|
|
|
|
|
40
|
All across the Great Western territory / Your rights and redress / Re: Delay repay reduction
|
on: November 07, 2023, 09:41:17
|
The point about the service you were on was I was going to check the actual timings for you to see where you actually stood on this claim - happy to still help if you share the date and times etc.
With this it will either explain the amount you got or give you a cast iron case for an appeal with facts
No problem: Monday Oct 16th. The train we intended to catch was the 2023 from Romsey to Warminster (Cardiff) - it was cancelled. We caught next Cardiff train at Salisbury, having caught the local SWR» service to there - which was warm and out of the gale at Romsey. The Cardiff train left Salisbury at 2142 and arrived at Warminster at 2202, according to my watch. I did look at RTT» , but by the time this saga had started to develop the relevant times were no longer there. What has annoyed me most is the attitude of GWR▸ in apparently refusing to tell me why my claim was reduced. If the train we caught was actually one second early arriving at Warminster I cannot really complain - but why will GWR not tell me. Is it a State secret or are they frightened of being ridiculed for deducting £3 from my claim because (shock, horror !) their train was a few seconds early ? |
|
|
|
|
41
|
All across the Great Western territory / Your rights and redress / Re: Delay repay reduction
|
on: November 04, 2023, 13:52:58
|
If you did it via GWR▸ Delay Repay you choose how the money is refunded, you getting a cheque would be because you selected this method
I did ask for a BACS payment. GWR told me that they could not do this and rather "snootily" told me to check my card details. As I said earlier, GWR have never had any problems in taking money from the same card in the past. You are quite correct. But I claimed for a 60 minute delay, not a 59 minute one - when I queried this and asked for an explanation of the 59 minute payment........I got no answer to that question. Out of interest was the second train slightly quicker arriving on the hour compared to the original?
I had a similar claim, original train was due in **:07, but the hour later arrived **:06 so was less than 60 minutes delay
I do not, along with probably the overwhelming majority of rail passengers, time my rail journeys to the second. According to my (pretty accurate and fairly expensive) Swiss wrist watch, the train I caught arrived in Warminster arrived at 2202 - exactly one hour after the cancelled train should have - according to the GWR website. If my train did arrive at Warminster 1 second early - why could not GWR tell me that ............especially as I had asked that specific question in my appeal ? If I was 59 minutes and 59 seconds late and not 60 minutes, I would have to accept that. End of story !! I would not be impressed..............other forum members have referred (above) to GWR being "mean" and "poor".................I can think of several other four letter words that could also apply !! I must say that I find GWR's performance way less than satifactory. My train was cancelled, the next train was crowded with only half of it in use, I was an hour late getting home, I claimed for an hour's delay, GWR paid me for a 30 - 59 minute delay and GWR won't tell me why. Perhaps my expecting a satisfactory response from GWR is just too much wishful thinking.................. |
|
|
|
|
42
|
All across the Great Western territory / Your rights and redress / Re: Delay repay reduction
|
on: November 02, 2023, 19:12:30
|
Differing payment levels for 15 to 30 minutes, 30 to 60, and over 60 when so many services run at 30 and 60 minute intervals is - as previously commented - a recipe to maximise disputed delays. Better 20, 40 and 80 minute thresholds?
Grahame, I hate to nit-pick with you...............but.......... the "length of delay" times ( GWR▸ website) are; 15 - 29 minutes: 30 - 59 minutes: 60 - 119 minutes and over 120 minutes. The figures you quote appear to side with GWR in my dispute with GWR. I maintain that I was 1 hour (60 mins) late on their hourly service, but they (?) (and you ?) appear to be saying that I was only entitled to 25% refund of my return ticket fare because I have to be 61 minutes late to claim that. Just to greatly add to my annoyance they totally ignored my request for them to explain their decision. Just a robotic bland statement, saying in effect, "we are right, you are wrong" ........... Someting I didn't mention in my first post. When they "awarded" me the 25% refund, they informed me that they would pay me by cheque and that I had to check my card details were correct. They never seem to have any problem taking my money from that card .............but when it comes to paying it back - a different story ! |
|
|
|
|
43
|
All across the Great Western territory / Your rights and redress / Re: Delay repay reduction
|
on: November 02, 2023, 16:11:59
|
My suggestion is follow up complaint to Customer Services via email, pointing out the hour delay at Romsey and the subsequent poor experience due to the following short formed service. It’s mean in the extreme to deny the 60 minutes Delay Repay just because the following train hit a timing point a few seconds early.
Complaint duly submitted ! I am torn between two possible outcomes here....... 1. Full payment of my claim. 2. GWR▸ "dying in a ditch" by claiming that I was not 60 mins late, because the train I actually travelled on was 5 seconds early at Warminster !! ............I am left wondering which would give me the most satisfaction  |
|
|
|
|
45
|
All across the Great Western territory / Your rights and redress / Delay repay reduction
|
on: November 01, 2023, 14:14:25
|
|
I recently submitted a delay repay claim for a 1 hour (60 min !) delay. My intended train from Romsey to Warminster was cancelled - I had to wait an extra one hour for the next train on this hourly service route. I cannot recommend Romsey station on a cold, dark & windy night. According to my wristwatch, the second train arrived at my destination on time.
My claim was rejected and I was awarded 30 mins compensation. I appealed and asked for the reason why my claim was rejected. My appeal has been summarily rejected - "We have reviewed the information available to us and have upheld the original decision made".
My entirely reasonable request for an explanation has been ignored - all too common in modern day "customer service" departments. Are they too embarrassed to tell me that my second train actually arrived (according to GWR▸ timing) a few seconds early at Warminster ? Or is a GWR hour only 59 minutes long ?
Just to add icing to the cake, the second train was 6 coaches long - announcements were made as to where to stand with your dog, horse, for 1st Class, etc. When it arrived, the rear 3 coaches were locked out of use - the remaining 3, with 2 loads of people therein, were "cosy". Yes, I can probably offer a reasonable explanation for this, but most of the people on this train were undoubtedly just accepting this as an all too common happening on the appalling service offered on this route nowadays. And ................the locked out part of the train was three refurbished coaches - the three that we were allowed to use looked tired and worn out............just like the passengers !
|
|
|
|
|
