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All across the Great Western territory / Fare's Fair / Re: Planned train cancelled (lack of crew) but delay/repay denied
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on: January 05, 2020, 20:34:36
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Would I be correct that there's some automation in GWR▸ 's delay repay system? It's easy to see how a "computer says no" scenario could arise if changes have been made to the timetable at very short notice. I have always customer service representatives tend to give benefit of doubt in situations where they could technically wriggle out of paying compensation. Definitely worth appealing a failed delay repay claim, as it will then have to receive the attention of a real person.
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19
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All across the Great Western territory / Your rights and redress / Arrangements with taxi companies
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on: January 03, 2020, 21:55:52
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Yesterday I had the misfortune to be delayed by two incidents on the same journey - first, a points failure at Pilning, and then by a broken-down freight train on the diversionary route between Lydney and Chepstow. And when we finally pulled in at Newport, the connecting service I had hoped I might catch was just leaving.
Since I was already very late, and it would be a long wait until the next train, I asked the TfW staff at Newport whether they could request a taxi for me. They called GWR▸ , who duly authorised a taxi, but the local taxi company refused - saying GWR no longer have an account with them! It's fair enough that a ToC can make the call when it is appropriate to use taxis to get customers to their end destinations, but on occasions it *will* be necessary - and surely they *must* have contingency arrangements with taxi companies for such eventualities?
The staff member I spoke to at Newport was very keen I followed this up with GWR, as I wasn't the first, and wouldn't be the last person asking him for help to get home after a problematic journey.
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21
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Journey by Journey / North Downs Line / Re: Crystal Ball
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on: December 13, 2019, 22:22:33
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A good idea to give people a heads-up when it's known in advance a service will be ram packed.
A train you can't get on might as well be a cancelled train - in fact it's worse because it may be too late to change plans. When is this going to be added to the valid reasons for claiming delay repay?
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22
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Journey by Journey / London to South Wales / Re: Extra Stop at STJ
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on: December 11, 2019, 20:32:46
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The STJ▸ stop on the 0629 Swansea to Paddington has continued on a fairly regular basis. One or more short-forms on the 0730, 0800 and 0830 Cardiff departures to Bristol TM‡ and beyond has been pretty normal for the last few months.
However, it will be interesting to see whether GWR▸ continue with this practice from next week. This Swansea to London train becomes one of the fast ones that runs non-stop from Bristol Parkway to London and leapfrogs the preceding Cardiff to London service en route.
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23
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All across the Great Western territory / Fare's Fair / Re: Changes to Split Ticket conditions - 01 Oct 16
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on: December 08, 2019, 20:43:53
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And in summary, a second change: When a customer’s journey is likely to be delayed by more than 60 minutes, they will have the option of either; a. a refund of their ticket (unused tickets only)
Previously, when services are disrupted, was it not possible to get a train back to your originating station and get a refund? This situation typically arises when the journey involves changing to a connecting service, and you are effectively left stranded mid-journey. Also, does the return portion of a ticket count as unused if the outward journey has been made?
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24
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All across the Great Western territory / Smoke and Mirrors / Re: Delayed
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on: December 01, 2019, 17:24:42
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"Delayed" seems to mean that a train hasn't left a station or passed a timing point within a certain time of when it was predicted. When the reason is that another train has been pathed in front of it, the system doesn't seem to be intelligent to make an appropriate re-calculation, and give an updated delay.
The same issue sometimes means that an earlier predicted time is given for a train that is following one showing a later time. This, of course, means they show in the wrong order. When the first train arrives in the platform the system sorts itself out, but that doesn't stop some passengers who weren't paying full attention from getting on the wrong train.
In these days of AI, railway information systems seem still to be remarkably stupid.
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All across the Great Western territory / Looking forward - after Coronavirus to 2045 / Re: Transport policies - who would you vote for on transport policy alone?
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on: November 17, 2019, 22:27:30
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The Conservatives were talking about cutting fuel duty before the budget that didn't take place. That would be totally counter productive, making public transport less competitive with driving and giving the greatest benefit to those with the largest and least fuel efficient vehicles.
As electric cars become a bigger and bigger proportion of the total, fuel duty is going to raise a smaller proportion of the funds needed to maintain the road network. Clearly it's impossible to tax electricity used to power cars differently to electricity used in the home. So presumably there will need to be some new funding model - maybe including 'smart' forms of road pricing. Wouldn't it makes sense if you had to pay a premium to drive your car in cities during the morning and evening rush hour?
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27
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Journey by Journey / Bristol (WECA) Commuters / Re: Bi-directional signalling Patchway to Pilning
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on: November 11, 2019, 19:35:44
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Thats new signal BL1538. It will allow a Down train to reverse west of Patchway station back in the Up direction. As far as I am aware there is no plan to make the Down Line fully reversible to/from Severn Tunnel East. Not sure when its going to be commissioned though. I'll try and find out from a few contacts.
Yes, that's the one - I checked its number today. If it was just to provide a turnback facility, wouldn't they have put it at the east end of the station so that the train could stop at the platform? I also wondered if it had any use in connection with the rebuilding of Gypsy Patch Bridge if single line working was needed for a while.
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Journey by Journey / Bristol (WECA) Commuters / Re: Bi-directional signalling Patchway to Pilning
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on: November 10, 2019, 21:37:46
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Both lines are bi-directionally signalled through the Severn Tunnel between Severn Tunnel Junction and Severn Tunnel East. The Up Line only is bi-directionally signalled between Severn Tunnel East and Patchway. No facilities at Patchway to reverse trains there, but they could run to Pilning wrong line and reverse back at Severn Tunnel East.
Edit to Add: All commissioned on 04/01/2010
At the west end of Patchway station a signal has recently appeared on the down line in the westbound direction. Since there is not a crossover between there and Pilning, does that not imply the down line is also bidirectional now? Did you mean the Up Line in the Down direction or Down line in the Up direction? There has always been a signal (NT1003) on the Down line in the Down direction. Down line in the up direction. Other side of the tracks to signal no 1536 I think.
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29
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Journey by Journey / Bristol (WECA) Commuters / Re: Bi-directional signalling Patchway to Pilning
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on: November 10, 2019, 20:05:41
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Both lines are bi-directionally signalled through the Severn Tunnel between Severn Tunnel Junction and Severn Tunnel East. The Up Line only is bi-directionally signalled between Severn Tunnel East and Patchway. No facilities at Patchway to reverse trains there, but they could run to Pilning wrong line and reverse back at Severn Tunnel East.
Edit to Add: All commissioned on 04/01/2010
At the west end of Patchway station a signal has recently appeared on the down line in the westbound direction. Since there is not a crossover between there and Pilning, does that not imply the down line is also bidirectional now?
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30
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Journey by Journey / Bristol (WECA) Commuters / Bi-directional signalling Patchway to Pilning
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on: November 08, 2019, 18:56:46
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I noticed today that the the lines between Patchway and Pilning are now signalled in both directions. Not sure whether this extends in the other direction to Bristol Parkway.
I realise that this means, in principle, a westbound train could now call at Pilning - though finding a long enough gap between eastbound services to fit one in might be challenging. And theoretically I suppose it means a train could now turn back at Patchway. Some off-peak Weston to Bristol Parkway trains are going to be terminating at Filton in the new timetable, so could perhaps be extended to give Patchway 2 trains an hour. But I expect there's a good reason why not...
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