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All across the Great Western territory / Fare's Fair / Re: Delay repay with Freedom Travelpass?
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on: March 28, 2020, 18:36:26
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For another delay of between 15 and 29 minutes a couple of weeks later, my DR15 claim was declined. Thank you for your recent Delay Repay claim submission. Unfortunately, we cannot complete your claim because the Season Ticket you submitted is valid for a month or longer and so compensation is based on whether we meet our punctuality and reliability targets instead of through the Delay Repay compensation scheme. For more information on compensation for monthly or longer Season Tickets please visit https://www.gwr.com/help-and-support/refunds-and-compensation/season-ticket-compensationI entered an appeal for:- Appeal Reason: Other Additional Appeal Details: Your reason for turning down my claim talks about a Season Ticket. which is completely irrelevant. The ticket I submitted is not a Season Ticket. It's a Freedom Travelpass, which is a Rover ticket and does not qualify for Season Ticket compensation. The reply came back unsuccessful and gave exactly the same reason. This second refusal includes:- If you still believe we’ve made the wrong decision, or that you’ve given us the wrong information, please get in touch with our Complaints Handling team via reviewmycomplaint@gwr.com with the relevant details before It gives you 60 days. The additional information in my email was:- Because I did not submit a Season Ticket, I am now escalating my claim to GWR▸ 's Complaints Handling team. My ticket was a monthly Freedom Travelpass (see attached) which is a Rover ticket.
The wording in GWR's passenger Charter it is unclear on what should be the compensation mechanism for holders of a monthly Rover ticket.
Two schemes apply: 1. For customers with single, return or weekly tickets, GWR operate a Delay Repay scheme that provides compensation for any delay that is 15 minutes or more, irrespective of the cause.
2. Customers holding a Season Ticket valid for a month or longer will remain on the existing discount-based compensation scheme. Number 1 would appear to not fit because a monthly Freedom Travelpass is not a single, return or weekly ticket. However, below the table that shows length of delay versus compensation percentage, the second paragraph describes how the proportional daily single ticket price for compensation is calculated for a Rover ticket.
Number 2 does not fit because the Freedom Travelpass is not a Season Ticket. I have used this ticket for my daily commute for over nine years and on renewal have never been given a punctuality and reliability discount or any void days. My claim has now been Approved and a payment of £0.86 is on its way to me via National Rail Voucher, for which I'm to allow 10-15 days for postage.
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All across the Great Western territory / Fare's Fair / Re: Delay repay with Freedom Travelpass?
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on: February 27, 2020, 22:37:18
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I'm assuming the ticket is Travelwest's monthly go-anywhere pass, and the it was a GWR▸ train that you want compensation for. Correct on both counts. So in the case I'm assuming, it's GWR. Their passenger's charter says this: Compensation Two schemes apply: 1. For customers with single, return or weekly tickets, GWR operate a Delay Repay scheme that provides compensation for any delay that is 15 minutes or more, irrespective of the cause. 2. Customers holding a Season Ticket valid for a month or longer will remain on the existing discount-based compensation scheme. [/li] [li]Based on that, this pass isn't covered by DR15, so you need to look in the charter for details of the older arrangements. The way I read it, a monthly Rover doesn't fall under either of those two paragraphs. For Rover tickets, the compensation will be calculated using the proportional daily single ticket price for the ticket held. We divide the cost of the ticket by the number of days it is valid for. For example, an ‘8 in 14’ Rover will be 1/8 of the total ticket price. [/li] [li]Now, I don't quite follow what that means - is it saying the rover ticket price is split as if over one single ticket per day? [/li][/list] It looks like it to me. I hadn't seen that. So, on balance, I think you are right and you should apply for DR15. It looks like the form allows you to put in enough details, after which it would be a question of wait and see. And hope. And then, very likely, appeal. I applied for DR15. For a single delay of between 15 and 29 minutes I was awarded £48.00 compensation. That's a quarter of the price of my monthly ticket. I entered an appeal for:- Appeal Reason: Other Additional Appeal Details: The amount of compensation seems too high. The Appeal was unsuccessful: Thank you for submitting your claim appeal. We have carefully reviewed the information available to us and have upheld the original decision made. I opted for rail travel vouchers as the payment method, and was gobsmacked to receive paper vouchers through the post.
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All across the Great Western territory / Fare's Fair / Re: Tickets between Bath Spa and "London International CIV"
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on: July 22, 2017, 15:34:44
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In the end we used a National Express coach from Bath to London (£5 each, booked 6 months in advance, booking fee and some other charge were added making the total £14 for both). Ouibus from London to Lille (£17 each, booked as soon as the date became available to book - 12 weeks in advance). Train from Lille to Arras (tickets bought just before getting on the train, about 11 euros each). National Express had changed the coach time from 1815 to 1900, but not bothered to notify us. (All the emails they had sent me were advertising material only. After we got home, I logged in and viewed my online booking: it still says 1815 departure.)
Coming home we got the train from Arras to Lille (8 euros each for the TGV▸ , but they also offered 11.50 euros each if we waited an extra 90 minutes and got a local train). Eurostar to London (£41.50 each, booked 179 days in advance). Tube from St Pancras to Paddington (£2.40 each with an Oyster▸ Card). Train from Paddington to bath (£33.10 Super Off-Peak single).
Bath-London-Lille by coach cost £24 each and took about 12 hours. Lille-London-Bath by train and tube cost £77 each and took about 51/2 hours (including the Eurostar check-in).
The coach travel was a lot more relaxed, with a much easier transfer in London plus less-intrusive security and passport control procedures.
The Eurostar journey was very comfortable and relaxing while actually seated on the train but the security procedures beforehand are a faff, and there is a lot of carrying your luggage up and down escalators and along corridors that you don't get with the coach alternative. Also boarding the Eurostar was quite a scrum, totally un-necessary as everybody has allocated seats and the train arrived seven minutes before it was due to depart.
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All across the Great Western territory / Fare's Fair / Re: Tickets between Bath Spa and "London International CIV"
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on: December 11, 2016, 12:21:23
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I have a French colleague who regularly travels back to Paris. She tells me that Ouibus (owned by SNCF▸ ) is actually a good option if you can pick up a low fare.
I'm glad to hear that. I have been looking at Ouibus and Flixbus; they have similar prices but Ouibus's schedule suits my plans better. They usually take the Euro Tunnel Le Shuttle train, so you can remain on the coach for the entire journey, rather than having to roam around a ferry with the other coach operators. You also get free wi-fi in both countries and power sockets at every seat.
And their website even reminds travellers from the UK▸ that a plug adaptor will be needed.
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All across the Great Western territory / Fare's Fair / Re: Tickets between Bath Spa and "London International CIV"
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on: December 04, 2016, 15:23:44
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Also, you don't say you are travelling onward by Eurostar. I think you need to produce a Eurostar ticket in order to be able to buy a CIV▸ ticket? Just checking this is the case?
What I've read says you should have to show a ticket or booking confirmation for Eurostar (or a London to Europe journey by train/ship) to both buy and use a CIV ticket, and that the CIV ticket is only valid on trains within 24 hours of the international journey. If I manage to book £58 return tickets, the Eurostar to Lille looks like a reasonable option. Coach fares seem to be half to three-quarters that, but the coach takes a lot longer and is less comfortable. If Eurostar tickets are dearer, I'll have to wait and get coach tickets. For the Bath-London bit if we end up not using Eurostar, there is always Megatrain on the SWT▸ journeys to Waterloo. Or a National Express coach.
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All across the Great Western territory / Fare's Fair / Re: Car Park Price Rises Dec16
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on: December 04, 2016, 01:13:55
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But if it caught me out, I bet there are others who are unaware of that little add-on.
Obviously if they don't clearly ask you to accept chargeable texts they cannot enforce you paying for them. And if you have not explicitly given your mobile phone provider permission to give money to a third party and charge it to you, they are on a sticky wicket if you challenge the theft through the courts.
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All across the Great Western territory / Fare's Fair / Tickets between Bath Spa and "London International CIV"
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on: December 03, 2016, 21:46:27
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I'm going to France at the end ofJune/beginning of July and currently looking into relative prices and journey times (and booking dates for decent prices) for rail and coach. Looking for current ticket prices between Bath Spa and "London International CIV▸ " on http://raileasy.co.uk I find:- RETURN FARE : [EVR] Euro High Saver Return ( £77.20 ) OUTBOUND FARE : [EVS] Euro High Saver Single ( £46.40 ) OUTBOUND FARE : [EOS] Euro Std Single ( £95.50 ) All valid via any permitted route. On BRFares.com there are additional options, including:- EURO HIGH SAVER CIV EVR £64.80 , Route: WARMSTER-SALSBRY EURO APEX CIV EAR £19.20, Route: AP SALISBURY Both of these say the fare is set by South West Trains but (as far as I can see) BRFares.com doesn't say they are restricted to SWT▸ services. Could they be used on a GWR▸ service between Bath and Salisbury, changing at Salisbury to continue into London? Or would it have to be SWT all the way?
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Journey by Journey / Bristol (WECA) Commuters / Re: Jacket lost/stolen at Temple Meads - lost property office would not take details
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on: May 13, 2016, 00:19:39
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The onus is not on the customer to keep calling back. That is exactly where the onus lay on on Monday afternoon. When I went in I was told to ring later. and when I rang I was told to try the next day. Customers can report lost items by three methods - they can call the customer support team on 03457 000 125 selecting the 'lost property' option. The number I was given on Monday was 0117 934 8568, and they would not log a report when I rang. They can search for their items themselves on www.missingx.com where they can submit a claim against an item they think might be theirs, or simply register their loss if they cannot find any similar items. Got to that website on Tuesday and logged the report, in skeleton form. It mentioned searching, but there appeared to be no way to do this from the browser on a mobile phone. Had emails back from Birmingham and Temple Meads saying nothing had been found. Emailed back to Temple Meads with the rest of the report, and got a reply saying the details have been logged and they will get in touch if it turns up. Or they can visit the lost property office at BTM▸ in person. They would not log a report when I went in. As such if you lose something you can report it lost straight away I tried, but they were having none of it. If you lose something at Temple Meads and it hasn't been handed in there isn't really very much they can do about it. It's not likely to come in at a later date, it's either been handed in or it hasn't. Maybe that was the issue here? If the item hadn't been handed in already then it was unlikely to turn up later.
They didn't say that. And as I was at the lost property office just over five minutes from stepping off the train, such an attitude would have been unrealistic and defeatist. It isn't clear from the opening post whether a) the item was left on the train - it might have slipped off the bag as the train was being exited Given the scrum that had formed outside the door of people determined to barge their way on before me and the other two passengers got off, that is a possibility. and b) if it was left on the train whether said service terminated at Temple Meads. If it didn't, there may be hope that it was handed in further along the route and will find its way back to the lost property office over the next few days. Don't give up yet!
The train was headed for Weston Super Mare - the 1526 (I believe). When I exchanged emails with the lost property office on Tuesday, they said if my jacket ended up at Weston it should be on a weekly delivery to Temple Meads on Thursday. Unfortunately Thursday has gone and I had no email or phone call saying it turned up.
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Journey by Journey / Bristol (WECA) Commuters / Jacket lost/stolen at Temple Meads - lost property office would not take details
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on: May 09, 2016, 23:58:37
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I got off a train on platform 10 at Temple Meads today at around 1525 hours, with a bag on my shoulder and my jacket hung over my bag. Just after leaving the front of the station I noticed my jacket was missing, so I re-traced my steps to the platform looking for it, then went to the lost property office to report it. I was absolutely disgusted to find them unwilling to take the report. Instead, I was given a business card and asked to phone later. When I phoned an hour later, the operator told me they had no jackets, and hung up before I was able to ask him to take my report.
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