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1  All across the Great Western territory / Diary - what's happening when? / Re: 15th November 2018 - West Wilts Rail User Group, Westbury on: Yesterday at 11:52:10 am
Just a bump as a reminder of tonight's meeting
2  All across the Great Western territory / Across the West / Re: IETs into passenger service from 16 Oct 2017 and subsequent performance issues on: November 13, 2018, 11:33:22 am
There appear to be at least 4 diagrams short formed today
3  All across the Great Western territory / Your rights and redress / Re: GWR’s compensation scheme is all delay and no repay on: November 12, 2018, 08:02:45 pm
I have now received a reply from GWR - the cheque is in the post.  The time line for this is: initial claim 10 October, first response (with wrong assumption), correction sent 19 October, request fro further information received (and sent) 31 October, final response received 12 November.  Although the whole matter took 33 days, all responses were within the promised 14 days.
However this should be compared to LNER who gave a final response to one claim in 8 days and to the second (after a request for further information) in 11 days so GWR could do better.
In contrast Virgin Trains who are supposed to give excellent customer service took 23 days to even acknowledge the passing of the claim from GWR. Could do better.
4  Sideshoots - associated subjects / The Lighter Side / Re: Bumper picture quiz - November 2018. on: November 10, 2018, 02:10:40 pm
12 Castle Cary.  Also agree on 16
5  All across the Great Western territory / Buses and other ways to travel / Re: Cambridge Guided Busway - ongoing discussion and updates (merged topic) on: November 09, 2018, 09:21:33 am
There must be a section in the Highways Act which enables highway authorities to prevent the laying of SU's equipment under the carriageway, although I can't recall it off hand.  After all, we don't see BT digging up the M4 (under statutory undertakers are available)
6  Sideshoots - associated subjects / News, Help and Assistance / Re: Server issues on: November 02, 2018, 06:57:33 pm
I am currently getting intermittent connection problems.  I assume that this is a related issue
7  Journey by Journey / Bristol Commuters / Re: Four track for Filton Bank - ongoing discussion on: October 31, 2018, 03:14:01 pm
The four tracks from Bristol East Junction to Dr Days were provided as part of the Bristol re-signalling in 1970 which also realigned the curve, increasing its radius and thus easing the speed limit
8  All across the Great Western territory / Your rights and redress / Re: GWR’s compensation scheme is all delay and no repay on: October 31, 2018, 10:15:23 am
As a follow up, the cheques have now been received from LNER (and banked).  Still no word from GWR 21 days from the initial claim
9  Journey by Journey / London to the West / Re: Class 802s on: October 29, 2018, 04:43:53 pm
From your reservation issue it may have been a substitution for a 9 car set
10  Journey by Journey / Bristol Commuters / Re: Four track for Filton Bank - ongoing discussion on: October 28, 2018, 05:44:53 pm
On behalf of those of us who don't do Twitter may I ask that someone posts the links on a regular basis.  Thanks.
11  Journey by Journey / London to Swindon and Bristol / Re: Sunday, Paddington to Bath - request to transfer to earlier train & consequence on: October 23, 2018, 07:30:35 pm
Clearly some serious training required
12  All across the Great Western territory / Buses and other ways to travel / Re: Bath - clean air and congestion on: October 23, 2018, 04:01:54 pm
A few years ago BANES tried to put a weight restriction on Cleveland Place to remove north/south HGVs from Bath.  They backed down under the threat of a legal challenge as this forms part of a strategic route.  Being a cynical old b****r I can't help but to suspect that by proposing a totally unjustified high charge for HGVs they are trying to achieve the same aim by the back door.  I suspect this proposal will also be threatened with a legal challenge by the adjacent authorities who will gain the diverted traffic, some on unsuitable roads.
13  All across the Great Western territory / Your rights and redress / Re: GWR’s compensation scheme is all delay and no repay on: October 22, 2018, 06:54:26 pm
That's what I would have done had I used those services.  In any case I cannot see how the restriction can be enforced if you don't leave the station and even then how can they prove that you used a Cross Country or Virgin service.
14  All across the Great Western territory / Your rights and redress / Re: GWR’s compensation scheme is all delay and no repay on: October 22, 2018, 04:54:12 pm
Perhaps it is time to bumb this thread in view of my recent experience with GWR (non)customer service.  During my recent all line rover I experienced major delays on three of my journeys - 2 caused by LNER and 1 caused by GWR arriving late into Paddington and causing me to miss my Edinburgh service from Kings Cross.  LNER acknowledged both claims and asked for further information on one.  I have now been notified that the cheques are in the post.  GWR acknowledged and then replied saying it was not their fault and that they have passed the details to Cross Country and Virgin.  GWR did not ask me for further details as to my route but just made assumptions, wrongly, that I travelled via Bristol and Birmingham.  Needless to say I quickly put them right and also gave very low scores on the follow up customer survey.  I am still waiting to hear further.  I have heard from Cross Country and have told them that it is not their problem.  No word from Virgin as yet. 
Incidentally the route assumed by GWR may not even been valid on my ticket as I as the Cross Country Train arrived at Birmingham at 0958 and the terms of the rover state that you cannot board or alight from a Cross Country train at Birmingham prior to 1000.
15  Sideshoots - associated subjects / News, Help and Assistance / Re: Server issues on: October 22, 2018, 04:31:48 pm
Thanks for all your hard work on this Grahame and getting things running before your latest eta
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