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31  All across the Great Western territory / Your rights and redress / Re: GWR’s compensation scheme is all delay and no repay on: December 12, 2018, 05:00:09 pm
Is it possible for someone to confirm Mark Hopwood’s email address by PM?

I think I know what it is but just want to confirm.

Thanks in advance.

I shall soon by escalating my claim if Capita don’t get back to me in the next few days. I’d rather not have to do this but the railway messed up so a refund is due.

BTW, like BNM, I too got a survey from them asking how they did. Suffice to say I left them in no doubt I was very unhappy with their response. Not that they didn’t pay out but that the reason for not paying out was totally incorrect.
32  All across the Great Western territory / Your rights and redress / Re: GWR’s compensation scheme is all delay and no repay on: December 06, 2018, 10:31:42 am
GWR finally get back to me about my claim for the chaos on Sunday the 28th of October saying no compensation because the train was only running 26 minutes late which is true, but it started from Reading, my wife was in London!

Journey time between Waterloo and Reading is 75 as apposed to 25 minutes Paddington to Reading so she would have had to have left London a lot earlier in order to meet the train at Reading. I was not happy for her to travel with luggage between Waterloo and Reading as trains were absolutely rammed that afternoon and the alternative route via Basingstoke and Salisbury was closed due to engineering work. As GWR advised tickets were valid for travel on the Monday because of the major disruption we opted for her to travel on the Monday instead.

So as far as I'm concerned we are well over the 2 hours that you can claim compensation. So I have replied to GWR customer services outlining the above. If I get no joy with them then it will be an email to Mark Hopwood. You shouldn't have to do this when its clear there were major issues that afternoon and many hundreds of passengers were badly inconvenienced with many never getting any compensation.

edit to correct spelling
33  All across the Great Western territory / Across the West / New GWR Timetable on: December 04, 2018, 06:14:59 am
Is now online for what it’s worth as it’s a continuation of the current one with few changes:
https://www.gwr.com/plan-journey/train-times
34  Journey by Journey / Bristol Commuters / Re: Speed Restriction between Bath and Bristol - 45minute delay on: December 03, 2018, 05:44:18 pm
Patience is indeed a good thing to have but once again the railway demonstrating a total lack providing a service to the detriment of its paying customers.
35  Journey by Journey / TransWilts line / Re: Daytime Traffic on the TransWilts on: December 02, 2018, 07:42:41 am
Bath Christmas market?
36  Sideshoots - associated subjects / The Lighter Side / Re: Advent quiz 2019 on: December 01, 2018, 12:29:54 pm

1.3 Chippenham (after it got dark)

Also correct.  "When" wasn't really asking time of day - though you're correct "after dark".  It was about 8 p.m. last night; seeing a 150/1 turn up these days feels like GWR were really scraping the barrel to provide the train.  I would much rather they scrape the barrel rather than not try, mind you!
I know, me being slightly naughty stating the obvious. My lame sense of humour.  Smiley
37  Sideshoots - associated subjects / The Lighter Side / Re: Advent quiz 2019 on: December 01, 2018, 08:04:37 am
1.3 Chippenham (after it got dark)
38  Journey by Journey / London to the West / Re: HST overnight stabling at the London end once OOC is closed on: December 01, 2018, 08:01:39 am
Quote
What about IC92 1803 the last Paddington - Penzance. Have GWR the nerve to make it an IET.
Well they are going to have to sooner or later as by the Spring GWR won’t be operating HSTs on IC routes.
39  Journey by Journey / Bristol Commuters / Re: Ticket machines at stations on: November 30, 2018, 09:20:59 pm
A ticket machine was installed at Oldfield Park station a few months ago. For several weeks now, it has had a sign saying that it can only take cards, so no cash payments.

I've tried using it many times, and on about half I've failed to get a ticket. After trying repeatedly yesterday, with the machine taking me through the whole process until saying I needed to press Buy Ticket, and just getting no response at all from this, I was told by train staff that the machine doesn't work in wet weather!

Earlier this autumn, there were different problems with the low sun blinding the screen and making it impossible to read anything on it, despite any amount of attempting to shade the screen.

Are all these common problems with these machines or is it just this one? (obviously the last problem is one of aspect, but it should have been given some thought before installation).
For one reason or another Oldfield Park and ticket machines just haven’t really got on, theft and vandalism being the main issues a few years ago.
40  All across the Great Western territory / Across the West / Re: Shortage of train crews on Great Western Railway since September 2017 - ongoing discussion on: November 30, 2018, 09:14:55 pm
I should imagine the closer to Christmas we get the more we’ll struggle with Friday and weekend coverage.
Shame as it’s been a great few weeks with virtually no cancellations down to train crew to speak of.
41  All across the Great Western territory / Fare's Fair / Re: January Rail Fare Increase 3.1% on: November 30, 2018, 09:20:16 am
More seriously I heard the RDG man on the radio this morning trying to explain/defend the rise, shame the the organ grinder was sent and not the monkey.
And say the same thing every year.
42  All across the Great Western territory / Fare's Fair / January Rail Fare Increase 3.1% on: November 30, 2018, 08:35:53 am
https://www.independent.co.uk/travel/news-and-advice/rail-train-fares-passengers-increase-31-regulated-anytime-off-peak-great-western-railway-a8660221.html

Quote
At the end of the worst year for rail disruption in a decade, commuters in England and Wales will start the New Year paying 3.1 per cent more for train tickets – without any certainty that services will improve. Train fares will rise from 2 January 2019 fractionally less than the July 2018 calculation of the Retail Price Index (RPI), which was 3.2 per cent. This largely discredited measure of inflation is used to specify the increase in “regulated” rail fares. These are season tickets in the London area, Anytime tickets around major cities and many Off-Peak return tickets on long-distance journeys.
Continues...
43  All across the Great Western territory / Across the West / Re: Problems with the Night Riviera sleeper - December 2014 onwards on: November 29, 2018, 06:10:44 am
The 57s have got to be replaced but ooooooooz gonna pay for it?
44  Journey by Journey / TransWilts line / Re: Christmas 2018 - Westbury Station Closure on: November 28, 2018, 05:34:28 pm
I think NR need to go back to school.  The junction we see today dates from May 1984 when Westbury was resignalled; and 5 routes radiating from the junction?....... Roll Eyes

http://www.signallingnotices.org.uk/scans/96/1984%20-%201%20Westbury%20Stage%201.pdf
They do indeed.

I have the original revised timetable booklets for when this work took place, something you won’t get now.

Was that the same time that the old platform 1 was taken out of use and the track slewed away from the platform?
45  Journey by Journey / Portsmouth to Cardiff / Re: 165/166s on this route on: November 28, 2018, 05:15:40 pm
So London commuters, apparently, are not expected to suffer 5 abreast seating for, say an hour, from Reading into Paddington but passengers on Cardiff to Portsmouth are now expected to put up with this for, possibly, the best part of 4 hours.................
That’s because no one cares about the Cardiff-Portsmouth line. Just put any rubbish to run this service. 165s/166s were not built for use as a cross country train. It’s best years were when BR introduced brand new 158’s to the line. Even today they are still good. GWR have done a great job with the recent refurb. I for one will be a little sad to see them go. In my opinion the best DMU ever built.
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