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Journey by Journey / South Western services / Re: Abuse from passengers on train drivers
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on: March 21, 2024, 12:12:58
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I can sympathise with some drivers. Whilst waiting for a GWR▸ service at Exeter St David's earlier this week, the driver of an XC▸ service starting at St David's was attempting to prepare his train when a member of the public approached him and started ranting about the lack of XC services beyond Exeter this week, implying it was the driver's fault. Eventually, the driver shut himself in his cab whilst the member of the public was still ranting!
I'd rather drivers could concentrate on driving or have the full time value of their personal needs break without answering queries like this. There are plenty of other channels away from train cabs where answers can be sought. I'm not really sure of the benefit of having drivers in uniform as it just invites this sort of exchange.
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All across the Great Western territory / Fare's Fair / Re: Swanage Railway goes cashless
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on: March 10, 2024, 08:24:02
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We were given a £20 float (repayable when you leave the company of course!). Unfortunately, it was a £20 note................ "Sort your own change out!"
Identical to my experience at Stagecoach. They may as well not have bothered. Of course, if drivers don't have extra funds to help the company with, that increases the chance of the customer getting a change voucher and the next driver having to sort that out and pay that in. A better approach would have been for one of the clerical staff to go to the bank, get some change and give new starters a meaningful float.
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All across the Great Western territory / Buses and other ways to travel / Re: Inspectors or should I say R.P.I.'s to be introduced on First bus
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on: February 24, 2024, 09:37:14
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Whilst e-Tickets are easy to check, but vulnerable to an approaching bus driving past (bus packed?) and the next bus arrives after 10 minutes to your e-Ticket is expired.
Stagecoach's (singles) expire after 20 minutes. They used to give a discount on DayRiders etc. when using the app, but abolished that. I don't bother using their app to buy tickets anymore as there's no benefit to me. In a lot of areas Plusbus undercuts the equivalent day ticket and is valid on more operators if you've combined it with a rail ticket.
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All across the Great Western territory / Buses and other ways to travel / Re: Threat of bus service cuts in Somerset from April 2024.
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on: February 23, 2024, 12:05:15
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I'd taken my tie and badge off. Not good enough for the general manager though, who'd reported my presence to my departmental manager and human resources. Said GM happened to be in the same venue, in his suit, also drinking while watching England lose on penalties. I pointed this out to my manager and human resources during my meeting without biscuits the following day. Highlighting the double standards didn't save my job.
It took me a while in my working life to work out Human Resources were generally management sycophants (despite the friendly propaganda). Just out of interest, if the announcement about the buses being "safe" had come earlier would that have influenced your decision to buy a car?
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All across the Great Western territory / Buses and other ways to travel / Re: Threat of bus service cuts in Somerset from April 2024.
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on: February 22, 2024, 14:03:47
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Butlins three night breaks start on a Friday. Four nights on a Monday. Seven nights on a Monday or Friday..
I'd rather have seven nights in Belmarsh. I was imprisoned in Butlins, Minehead for several months in 1998. Worked there in the treasury, living on site. I was fired the night after the Argentina v England world cup match, the one where Beckham was sent off. The reason for my dismissal? I'd gone to one of the venues to watch the match straight after my shift. I was unaware of a rule about not drinking while in uniform. Some employment contracts now state that merely being in a licenced premises in uniform is not allowed. That would rule out pub lunches (even if on soft drinks) or cafes that sell the occasional bottle of beer. I guess in winter a zip up jacket would help avoid detection!
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All across the Great Western territory / Fare's Fair / Re: Call for rail fare simplification
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on: January 20, 2024, 18:32:54
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I'm also no fan of a National Railcard. If you are, then just cutting all fares by say, 30%, accounts for the discount less a tad for the cost of the card that then needs no associated admin.
If you abolish railcards and implement that in a revenue neutral way, does the holder of a freshly purchased 3-year railcard continue to get (further) discounts or (like the Covid era) you say, hard luck it's effectively expired early? Perhaps they could be refunded pro-rata at the cut-over date?
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All across the Great Western territory / Fare's Fair / Re: Call for rail fare simplification
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on: January 20, 2024, 10:50:36
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The railcards' situation is something that could realistically be tackled; perhaps all the currently available ones consolidated into a National Railcard (to the benefit of the 31-59 age group that aren't covered by the area specific/other qualifying criteria railcards). I know other suggestions have been put forward on old forum threads, but implementing them should be "easier" in the short term than sorting out the fares database.
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All across the Great Western territory / Fare's Fair / Re: Call for rail fare simplification
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on: January 18, 2024, 15:51:00
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I just don't get the reasoning behind the 70 minute Flex fare - which according to Simon Calder allows travel on the services immediately before and after the booked train - as a simplification it is not. Aside from anything else it complicates ticket validity checking by Train Managers (unless the ticket itself will actually display which 3 services it can be used on).
I don't think there's any need for it. TOCs▸ should advertise the fact more that if your connection(s) into a long distance leg are delayed, you can get the next one anyway. Just amend the T&Cs for the current advances to say you can travel 70 minutes earlier if desired or allow guards/ TMs‡ to use discretion. A significant cohort of people do actually respect the advance conditions and are concerned about missing their booked train that they turn up early enough to catch the previous one.
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All across the Great Western territory / Fare's Fair / Re: Call for rail fare simplification
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on: January 18, 2024, 15:45:03
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One thing to be careful of is Trainline routinely splitting journeys after a one-time prompt about offering "split-save". At this prompt it does explain about the need for the train to call at the splitting stations, but then after that there's no reminder.
For walk up tickets, if the spit ticket the Trainline offers only allows a subset of trains to be used then the comparison Which is making is not entirely fair.
...as an aside I needed some tyres quickly the other day, I ended up paying about 1/3 more than I would have done online. I don't think it's totally unreasonable for the same product to be priced differently depending on the sales channel.
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Journey by Journey / North Downs Line / Monday 20th November
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on: November 20, 2023, 19:16:33
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First day after the blockade East of Guildford, and, an utter shambles of a service; "due to more trains than usual needing repairs" or "shortage of train crew". At one point there was a 90 minute gap in the service due to the cancellations (apologies to grahame who is used to this sort of thing baked into the timetable at Melksham, but the NDL is meant to be 2tph). The businesses* I was intending to visit missed out as a result.
*pubs
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