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All across the Great Western territory / Fare's Fair / Re: Group fare for Mrs pb_devon
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on: April 24, 2017, 23:53:08
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When I worked for FGW▸ , I once helped to organise a schools day trip from Combe to Worcester. Yes, I know, not possible, unless you arrange for special stop orders, which I did!
About 30 kids got on with a handful of adults. None of them had tickets. Much confusion about the cheapest way to travel. A call to the ticket office supervisor at Oxford elicited the suggestion of using Group 4, and charging some of the kids as though they were adults! No reason to stop you doing this, and, overall, it produced the cheapest price. So, once we had shown the TM‡ how to do a groupsave on Avantix▸ , the tickets were issued and everyone was happy.
Particularly when the driver remembered to stop at Combe on the way back!
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Journey by Journey / London to Reading / Re: New GWR Electrostars - so so ....
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on: January 05, 2017, 20:43:31
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I decided to check them out yesterday and went Padd to Hayes and return. I thought they were very impressive trains. The ambience is superb and the layout, with so many tables, is much better than many suburban trains. I had forgotten how quiet electric trains are and how quickly they accelerate. Compared with other electric trains they may not be a huge step change but, compared with turbos, they certainly are, and are certain to impress. They only down side I could find was the hardness of the seat, which came as something of a surprise as I first sat down! But I can't say I noticed it after a short while and the ample leg room certainly compensated.
Yes, there were a lot of announcements, but almost all were about station stops. And between Padd and Hayes there are four station stops, some only a few minutes apart. No sooner had we departed Acton Mainline than we were approaching Ealing Broadway! I liked the announcements about which coaches would not be platformed, followed by an announcement telling you which coach you are in. Very reassuring for occasional travellers, I would think.
As DMUs▸ go, the Turbos are pretty good and will certainly bring an improvement to West Country services. It did strike me, however, that at last Paddington suburban commuters were getting the type of service that every other commuter into a mainline station in London had enjoyed for many years, and it is indeed a huge step change!
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23
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All across the Great Western territory / Across the West / Re: A storm in a coffee cup?
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on: July 28, 2016, 22:54:33
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I was on a Scotrail train today and heard the customer host who was operating the trolley tell a customer that he would carry a hot drink to the customers seat because they were not allowed to let a customer do it in case the customer spilt the drink and injured themselves. It is clearly dangerous for customers to carry hot drinks through a moving train.
Which made me think that, clearly, the RMT▸ , in its pursuit of safety, would now demand the replacement of inherently dangerous buffets by trolleys.
And then again, maybe not!
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27
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Journey by Journey / London to Reading / Re: Fire on train near Twyford - 18 May 2016
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on: May 20, 2016, 11:51:42
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I don't know if it is still the case, but when I joined FGW▸ back in the early noughties all staff were trained in train evacuation as part of their induction course. This involved a trip to SPM▸ where they had a carriage that could be filled with smoke to simulate a fire. We were trained in lateral evacuation (moving customers down the train away from the smoke), how to deal with customers in such a situation, the location of the emergency alarms and equipment, and how to safely evacuate passengers to the track side if needed. This was given to all staff, so I would expect any member of staff on board to have some idea what to do in this situation. Many staff were also trained to make emergency telephone calls - all station staff received an annual brief on this.
Train Managers/guards are safety critical staff and have two additional qualifications.
Firstly they are trained in PTS▸ - Personal Track Safety. This sounds as if it ought to be mainly about how to keep yourself safe when on or about the track, and it certainly includes that. The main element though is about train protection in an emergency - knowing where and how to place detonators and track circuit clips to protect a stricken train. If a train derailed, the first duty of the driver and the guard is to inform the signaller and then protect the train, by walking down the line and placing detonators. Only then should they turn to helping customers. Incidentally, there are quite a lot of staff who have PTS certification to assist with their job. It was a two day course when I did it with a biannual competency test.
Secondly, they are of course trained in the safety critical aspects of train operation, the most obvious being train dispatch. They also must have route knowledge and traction safety training (eg, how to do a brake test on an HST▸ ). Competence managers will regularly audit their performance and they have a biannual competency exam.
I retired a few years ago, so things may have changed. But my own feelings are that it is highly desirable to have a second person on board a long distance service, primarily for customer service. However I see no need for them to be safety critical on trains that can be operated DOO▸ . Safety training, including PTS, should be provided to all on board staff, so that they can assist in an emergency. But it should not be a requirement to have such a person on every train, all of the time.
Its time the RMT▸ joined the real world.
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