If you remove Avanti West Coast/Virgin West Coast from the figures then the total payout is about the same as it was in 2019/2020.
Shows what a nightmare time they’ve been having, and why the DfT» (Department for Transport - about) have suddenly become keen to chuck extra money for Rest Day Working at them.
Shows what a nightmare time they’ve been having, and why the DfT» (Department for Transport - about) have suddenly become keen to chuck extra money for Rest Day Working at them.
In that context, worth looking at the latest figures & GWR▸ (Great Western Railway)'s contribution to them!
https://dataportal.orr.gov.uk/statistics/passenger-experience/delay-compensation-claims/