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January 20, 2018, 09:15:38 AM *
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1  All across the Great Western territory / Fare's Fair / Re: GWR’s compensation scheme is all delay and no repay on: Today at 09:05:53 AM
So the compensation saga continues..

I renewed my HSS season ticket in December only to find the ticket office refused my 5% season ticket renewal discount because they couldn't find any record of my season ticket on their computer systems (apparently because I purchased it online).

They told me to write to the customer relations team. Customer relations managed to reply within 3 weeks (must be a record) but to tell me that they don't deal with such compensation claims. Stations do.

So from pillar to post.. I still have a zero% success rate in getting GWR to pay out compensation without unbelievable pain.

email Hopwood directly and cc it to as many newspapers/MPs/Local Councillors as possible, in my experience that tends to light a fire under their arses and provokes a very swift response.
2  All across the Great Western territory / Smoke and Mirrors / Re: GWR don't want to hear from me on: Yesterday at 10:03:58 PM
"We will respond within 7 days" - is that for an acknowledgement or full response? It would be interesting to know because as I understand it the backlog is more like weeks, and has been for almost a year.......any performance stats available?
3  Journey by Journey / London to Reading / Re: Class 387 coming to Thames Valley - ongoing discussion on: Yesterday at 07:14:26 PM
I found this quote in a piece on Rail Engineer about EGIP:
Quote
It is expected that, as Hitachi ramps up Class 385 production at its Newton Aycliffe plant, the original December 2017 milestone for a full service of seven-car EMUs on the Edinburgh to Glasgow service is likely to be achieved in the next few months. No date has been set for this, however, and ScotRail Alliance’s managing director Alex Hynes has stated that he does not want to jeopardise the line’s current good punctuality and passenger satisfaction by introducing the trains before sufficient numbers are fully tested.

If you (and your friends from Mossad?) wereto corral a GWR manager, and quote that, the reply might be "chance would be a fine thing ... but we're caught between demands and dates we can't control so we just have to cope as best we can". Blame for that can be spread around according to what you believe of the information that's come out, but then blame never made a train run.


Leaving aside the (at best patronising, at worst borderline offensive) reference to Mossad, perhaps had GWR adopted a similarly cautious attitude and not spent the second half of 2017 blowing fanfares about how wonderful things were going to be come the new timetable with 8/12 carriage trains transforming the service and reducing overcrowding, they just might not appear to be the woefully failing organisation they once again seem to be.....even an apology/explanation from Hopwood may help, but as always neither have been forthcoming....
4  Journey by Journey / London to the West / Re: Where does the South West begin? on: Yesterday at 05:12:25 PM
The enthusiasm, nay fervour on display within this thread to be considered as part of the South West really is quite moving..............I guess those of us lucky enough to have been born in Devon or Cornwall, the true South West, will just have to get used to others aspiring to be as blessed as us!  Wink
5  All across the Great Western territory / Across the West / Re: IETs into passenger service from 16 Oct 2017 and subsequent performance issues on: Yesterday at 04:54:16 PM
Heard a rumour from fairly reliable source that one of the problems with the 5 car units is coupling two sets together.

If that is correct then there would seem to be problems with both coupling and uncoupling, issues which Hitachi will surely need to resolve asap.

"Can the units couple together" Seems a pretty basic detail for GWR to have ascertained during/after testing and before signoff acceptance into service?


6  Journey by Journey / London to the Cotswolds / Re: Cotswold Line - 2018 cancellation and amendments log on: Yesterday at 04:33:33 PM
....the song remains the same.....


16:22 London Paddington to Great Malvern due 19:26 will be cancelled.

This is due to a shortage of train drivers.

The song has changed!

Quote
16:22 London Paddington to Great Malvern due 19:26 will no longer call at Combe and Finstock.
This is due to a shortage of train drivers.
Will be formed of 3 coaches instead of 5. First class reduced. Catering is not available. There are no reservations on this service.

This service has been reinstated with a different type of train...


...............with a bit of luck you might even have a toilet too!
7  Journey by Journey / London to the Cotswolds / Re: Cotswold Line - 2018 cancellation and amendments log on: Yesterday at 02:31:59 PM
....the song remains the same.....


16:22 London Paddington to Great Malvern due 19:26 will be cancelled.

This is due to a shortage of train drivers.
8  Journey by Journey / London to the West / Re: Where does the South West begin? on: Yesterday at 08:58:23 AM
A pasty and some canned beer is NOT a substitute for a proper meal

You may say that - those of us from the real Southwest may well disagree!  Wink




9  Journey by Journey / London to the West / Re: Where does the South West begin? on: January 18, 2018, 08:52:32 PM
I find that the south west begins when I have taken my reserved seat in the Pullman of the Golden hind, placed my order, and been served with a drink.
The geographical location for this varies a bit but is often just outside London, sometimes it might be before leaving Paddington.

Alternatively just get yourself a pasty (or two if going through to Penzance) and a few cans of Tribute. Far better value & no need to reserve a seat. 🙂
10  All across the Great Western territory / Across the West / Re: Infrastructure problems in Thames Valley causing disruption elsewhere - ongoing, since Oct 2014 on: January 18, 2018, 07:48:12 PM
Back on topic......

Delays to services between Slough and West Drayton
Due to a points failure between Slough and West Drayton some lines towards London Paddington are blocked.
Train services running through these stations may be delayed by up to 10 minutes. Disruption is expected until 20:00 18/01.
11  Journey by Journey / London to the West / Re: Where does the South West begin? on: January 18, 2018, 06:34:25 PM
Anything east of Devon is "Up North" I'm afraid!

(To some in Cornwall, anything east of the Tamar Bridge is simply referred to as "London"!)

🙂
12  Journey by Journey / London to Reading / Re: Class 387 coming to Thames Valley - ongoing discussion on: January 18, 2018, 05:56:31 PM
I’m sure something will happen last minute, and I know the 17:18 PAD-OXF semi-fast Turbo was cancelled, but it looks like (for the first time?) both the 17:49 and 18:19 PAD-DID semi-fasts will actually be formed of the scheduled 12 carriages tonight.

..............let's hope they can get through.............

Due to a track defect at Didcot Parkway some high speed services between London Paddington and Oxford have been altered. Customers travelling from London Paddington can travel to Reading to connect with a Cross Country service to Oxford. Customers from Oxford can travel via Cross Country services to Reading.
Congestion may occur in the Didcot Parkway area as only 4 out of the 5 platforms are available for use.
13  All across the Great Western territory / Across the West / Re: Infrastructure problems in Thames Valley causing disruption elsewhere - ongoing, since Oct 2014 on: January 18, 2018, 05:02:02 PM
Going for the train before is a kind of insurance. If one could rely on one's intended train running and reasonably to time (< 5-10 mins late depending on connections) every time you wanted to catch it then going for the train before would become unnecessary.

 I must admit where possible I tend to go for the train before especially if I have an onward connection. It gives more drinking time at the junction station even at Mirfield!

Should this be a new thread?

Yes I think most regular travellers (definitely commuters) are resigned to the fact that our railway system is so unreliable that you rely on one train to get you there on time at your peril and so set out earlier than should be necessary.

Those who don't use trains regularly however are perhaps naďve enough to assume that the advertised timetable can be relied upon?
14  Journey by Journey / London to Reading / Re: Class 387 coming to Thames Valley - ongoing discussion on: January 18, 2018, 04:55:45 PM
Not really GWR’s fault. This is what the DfT signed off for

Not all the units have been delivered and there is the possibility of more transferring from another operator. Again, this depends on the DfTs plans.

It's GWR who have been trumpeting thousands of additional seats coinciding with the new timetable and referring to 8 carriage trains as the default formation with some trains having 12. If they weren't able to deliver it, then why (as so often) have they overpromised and under delivered?

Right now Maidenhead in the morning peak is a nightmare - far worse than it was before.

Anyhow, it's not the DfTs fault that they don't employ sufficient numbers of drivers or mechanics, that one sits squarely with GWR.
15  Journey by Journey / London to Reading / Re: Class 387 coming to Thames Valley - ongoing discussion on: January 18, 2018, 01:45:22 PM
Because there probably isn’t  enough units.
What probably happens is that a seevice leaves Paddington bound for Didcot as an 8-car. At Reading 4 will detach and form another service back to Paddington where on arrival it may couple to another set to make another 8-car.

Ah, apologies, I thought all the new 387 were 8 carriages as standard, so it was the 12 unit ones being split to form an 8 and (assumed) sending the other 4 to the depot at Reading (I realise some have been out of action due to "repairs", but I've only been on them when its split at Reading as a 12).

The 8 carriage configuration was sold to the public by GWR as part of the Nirvana they would be delivering upon us all from 2nd January. Once again they have failed to deliver....it's not you who should be apologising lordgoata, it's GWR, but they've forgotten how to do that.
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