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An additional train service has been planned to operate as shown 12:07 Bristol Temple Meads to Gloucester
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News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
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Author Topic: Hello and Well Done  (Read 4272 times)
trainer
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« on: September 27, 2012, 15:09:19 »

This is my first post having been a reader for some time, so I hope what follows is in the right place.  I am an occasional rail traveller, but always use the train in preference to the car where possible.  I want to use this first post to congratulate a member of the FGW (First Great Western) staff for the fully professional way he did his job last Sunday 23rd Sept.

I was returning on the 17:03 service Paddington - BTM (Bristol Temple Meads (strictly, it should be BRI)) after a fortnight swanning around on SNCF (Societe Nationale des Chemins de fer Francais - French National Railways) and so was pretty tired and stressed.  I chose to go Weekend 1st, but a large number of Standard Class passengers seemed to want to ride in that section without offering the supplement.  The conductor came through before Reading and politely, but firmly moved out those who chose not to pay up.  That was only the start.  He then tackled a young woman from eastern Europe who offered a credit card fraudulently at the buffet.  I felt he dealt with it to everyone's advantage.  An offence was being committed and if not dealt with could have been repeated.  The young woman was spoken to appropriately, even though she became quite hysterical at times.   Sadly for her she had chosen a train with a multilingual conductor who is also a Special Constable. This man showed calmness, and self-assurance without officiousness and I was very impressed.  FGW should be proud of him.  I will write to them formally as well.

So with that positive comment I begin my contributions to the forum and look forward to a ride to Portishead on Saturday where I may meet some of you.
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BerkshireBugsy
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« Reply #1 on: September 27, 2012, 15:28:59 »

Welcome on board and it was great to read a positive post!

Dave

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JayMac
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« Reply #2 on: September 27, 2012, 15:53:32 »

Very nice to see positive feedback regarding FGW (First Great Western) staff as a first post on the forum.

trianer, on behalf of the moderator and admin team may I extend a very warm welcome to the Coffee Shop.  Smiley

If you are at Temple Meads on Saturday 29th September, then look out for us moderators/admins. Four of us should be round and about on the day. There are photos to aid recognition on an existing thread about the Community Rail Festival. Scroll through that thread for other moderators/admins pictures. Do introduce yourself. I will most likely be in and out of Bonaparte's Bar on platform 3 from 11am onward. Easily recognised by my bignose and grey flat cap!  Wink

« Last Edit: September 27, 2012, 15:59:41 by bignosemac » Logged

"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."

- Sir Terry Pratchett.
bobm
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« Reply #3 on: September 27, 2012, 16:08:37 »

...oh no not the flat cap.... Grin  Missed that at STEAM.
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chuffed
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« Reply #4 on: September 27, 2012, 16:14:38 »

 I am sure trainer will be a great asset to this forum...and know for sure he will offer considered,insightful comment, far superior to my usual weak blend of corny comment and jokes  Grin
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trainer
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« Reply #5 on: September 27, 2012, 16:31:14 »

I agree with the last speaker!  Thanks for the welcome.
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You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
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