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IndustryInsider
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« Reply #30 on: February 03, 2012, 12:45:36 » |
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WTT▸ (Working Time Table) is scheduled to depart at 1706, and this will be the time that the driver works to.
Unless the driver happens to spot that the public time is different (by noticing on the information screens) and driving to that instead. He/she has no indication of any difference on their schedule card. The whole Public/WTT differential really winds me up. There are trains that have differences of 4 minutes between the public and working times. Assuming the driver sticks to the working times, then you have the public perceiving their train is always 4 minutes late. What bloody awful, and totally unnecessary PR▸ that is. Apart from exceptions circumstances, the two should be combined into one time so that everyone knows the score. Rant over. |
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To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
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lordgoata
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« Reply #31 on: February 03, 2012, 13:06:52 » |
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The whole Public/WTT▸ differential really winds me up. There are trains that have differences of 4 minutes between the public and working times. Assuming the driver sticks to the working times, then you have the public perceiving their train is always 4 minutes late. What bloody awful, and totally unnecessary PR▸ that is. Apart from exceptions circumstances, the two should be combined into one time so that everyone knows the score. Rant over.
LOL▸ - so you are telling me, not only do FGW▸ have their own concept of "on time" (ie. can be upto 3 minutes late), but they also have two versions of the same time table, one for joe public, and one for the workers ?! Ye Gods. * lordgoata finds somewhere warm to curl up until the world regains some sense ..... yes I maybe gone some time  |
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Super Guard
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« Reply #32 on: February 08, 2012, 21:39:23 » |
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LOL▸ - so you are telling me, not only do FGW▸ have their own concept of "on time" (ie. can be upto 3 minutes late), but they also have two versions of the same time table, one for joe public, and one for the workers ?! Ye Gods. * lordgoata finds somewhere warm to curl up until the world regains some sense ..... yes I maybe gone some time The whole railway has a WTT▸ and PTT▸ . |
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Any opinions made on this forum are purely personal and my own. I am in no way speaking for, or offering the views of First Great Western or First Group.
If my employer feels I have broken any aspect of the Social Media Policy, please PM me immediately, so I can rectify without delay.
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broadgage
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« Reply #33 on: February 11, 2012, 14:48:54 » |
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It is my belief that railways in general, not just FGW▸ , have got worse in the last 10 years.
Overcrowding is definatly worse, and is a direct result of new shorter trains in many cases.
I frequently used the suburban services into London Blackfriars, these used to be 8 car slam door EMUs▸ , latter replaced by all new networkers, 6 coaches in the peak instead of 8, some improvement.
I used to travel between Waterloo and Gillingham dorset, in the good old days we had 8 coach locomotive hauled trains, sometimes longer at busy times.
I dont remember EVER standing on the old trains. Then came 3 car DMUs▸ with standing being the norm.
And as for virgin cross country, they received a massive subsidy to halve the length of the trains, with standing the norm.
In recent years new trains have been largely replacements for old, and not supplements to improve capacity.
FGW have led the field in cramming more seats into the same vehicle and calling this an improvement. Refering to " thousands of extra seats" sounds to to the man in the street like some extra trains, when in fact they mean a few extra seats per train.
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« Last Edit: February 11, 2012, 19:00:51 by broadgage »
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU▸ is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
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EBrown
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« Reply #34 on: February 13, 2012, 04:43:42 » |
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I don't really think twitter helps in some cases, comparing it to an email, you often get the exact same response (just much shorter without the investment spiel), which is an apology or an explanation. You also get the response same day - FGW▸ customer service are a little bit longer... Would some of these "complaints" have ever been written if FGW weren't on Twitter? Are people somewhat "lacking" with manners on social networking sites? There are however, some very polite users of twitter, BerkshireBugsy being one of them. I don't think being polite and putting across a point is difficult: @FGW Hi Jo, hope you had a good w/e. Just to let you know "Find out more about family travel" link doesn't work on goo.gl/TPcnn  |
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I am no longer an active member of this website.
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BerkshireBugsy
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« Reply #35 on: February 13, 2012, 05:56:04 » |
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I don't really think twitter helps in some cases, comparing it to an email, you often get the exact same response (just much shorter without the investment spiel), which is an apology or an explanation. You also get the response same day - FGW▸ customer service are a little bit longer... Would some of these "complaints" have ever been written if FGW weren't on Twitter? Are people somewhat "lacking" with manners on social networking sites? There are however, some very polite users of twitter, BerkshireBugsy being one of them. I don't think being polite and putting across a point is difficult: @FGW Hi Jo, hope you had a good w/e. Just to let you know "Find out more about family travel" link doesn't work on goo.gl/TPcnn What a nice positive start to a Monday morning! All though this thread was specifically about twitter, my approach about contacting companies (such as FGW) is the try and mix the good and the bad. Sometimes when the service goes through a bad patch it can be difficult to be complimentary but I do find that even in the not so good times it is fairly easy to find staff who stand out for the right reasons. On those occasions an email will wing itself to FGW in the hope that it finds the right destination. Happy monday everyone (ok I admit that might be taking things a bit far) |
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BerkshireBugsy
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« Reply #37 on: February 14, 2012, 05:21:47 » |
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But I'd like to think my e-mail was taken in politeness as I made it clear that the delay was of no inconvenience to me. But still, that'll save me a fair bit going to Southend on Thursday!  My sentiments entirely. IMO▸ if "one" is going to complain then do it in a civil fashion first. If the first communication is a full blown rant it leavers nowhere to "step up a gear" to. Mind you, if you have ever been left waiting for an hour on a cold wet platform because the xx:xx (insert relevant time here) has been delayed then sometimes that is easier tweeted said than done. Oh well off to see what delights commuter world holds in store for me today |
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